I don't know that I can remember a better retail experience. Lorene is absolutely amazing, and I am so grateful for her help and care.
I called Hudson Framing in advance to ask about a couple prints that I needed to get professionally framed due to their unusual size. I wasn't looking for anything super fancy, and let Lorene know I was looking for budget-friendly options over the phone. I also let her know I had Covid concerns, as I was going to visit in the middle of a surge and I had high risk family members staying with me.
She was kind and understanding over the phone, and when I got to the store, she immediately put on a mask and welcomed me in. During my visit, a couple other people entered the store, and Lorene stopped and kindly asked them to wear a mask - and even offered to give them one - saying *she* had her own Covid concerns. I was honestly touched by that gesture.
She worked with me on options for the prints, and offered guidance on mats, materials, etc. She looked for good quality frame options at a lower price point, and was able to find something that was ultimately exactly what I wanted and at a lower price than I expected.
I went to pick up my prints a couple weeks later, not realizing it was on the same day as the Hudson art festival. I somehow found parking about 3-4 blocks away. When I picked up my rather sizable prints, Lorene asked me where I was parked. I told her, and she offered to help me carry the prints. I insisted I was fine to do it on my own, and she asked how I would carry them. I fumbled tucking them both under my arms, and she took one and started walking out the door, insisting that she help me. Turns out, I needed her assistance, and enjoyed a nice chat with her as we walked to my car.
Lorene is just so wonderful. I am getting a third print done to fit my wall, and will absolutely be bringing it - along with future art - to Hudson framing. I really can't say enough wonderful things about this store and Lorene. read more