Great Members Services staff. Today I spoke with Jasmine…read morewho helped me navigate how to manage my business checking account better. She was so well-versed and skilful in helping me make decisions. Jasmine it was such a pleasure to work with you and I even let your Mgr Portia know how amazing you are. You helped me solve a big problem and I Thank you so very much.

The people who work there are very lazy and have an attitude not a very welcoming environmentread more

I had the best experiance ever in consumer banking, chase bank needs more Christian castillio's! He…read morewas able to navigate the Byzantine banking systems to obtain what we needed. He is truly above and beyond.

Great branch I recommend to all , fate meh was amazing and Andreas was the best ever . Everyone go…read morehere !!!

Had to close out a safe deposit box at this location. Went just after opening and was warmly…read moregreeted. Sameer assisted me, start to finish. He was exceptional. Warm, sincere, professional and got the job done. Greatly appreciated his service and this location!

I have visited this branch a few times and never had an issue. My experience has only been to the…read moreextent of making payments on a loan and everything has gone smoothly. The tellers that have helped me have been friendly and professional. The parking has never been an issue, there is always plenty and BOA will validate your parking. My visits typically last less that 10 minutes and I'm happy about that.

Polite, helpful staff. They offer currency exchange service here, but unfortunately 3 (or 4) day…read moreshipping would be too late for my needs. The other BoA center pulled it off in 2. Still, the staff here were nice and still tried to help me the best they can. Ample parking with various entry/exit points. Pleasant ambience. Located in the Westpark Plaza strip mall, where you can get some grocery shopping done or grab a bite with family and friends.

I went in to ask for a couple of forms and the receptionist was very nice and helpfulread more

This is a small BofA where it has ATM's and places where you can go to talk to bank personnel via…read morevideo conferencing. It gives you an option to do your banking without having to go to a regular bank branch. I come here all time for my withdrawals or deposits. It is not 24 Hrs as it does close around 11 PM, but it open at 6 AM and you don't have to be outside to get your money. Last, you can only access entry if you have a bank card as it has security doors that give a bit increased security as someone can just walk up to you and rob you.

How do we enter the premises without being charged for parking? Every entrance has a self ticket…read moremachine for parking. $1.75 for 20minutes? So confusing to enter this place. I left and went elsewhere.

In a word criminal how they treat people at this branch . Wells Fargo is not well known for their…read morecustomer service but this place takes it to a whole new level . The manager over there is so mean and rude . She had me recite my social security number out loud in order to get my money out of my account . I was still waiting on my replacement card to come through and I went to this branch . Not only was I not greeted well but the manager was not helpful at all ! Just one of the meanest people uncaring like talking to a robot . I would say avoid this branch especially that lady at all cost . I wondered why there werent very many people in the branch and now I know . This lady had to get her job by nepotism or she knows a higher up at Wells Fargo . None one would hire her otherwise . You have to feel sorry for people like her . I wish could give the service a 0

Best bank ever !! I have been in business for 40 years and have dealt with 3 or 4 different banks…read moreduring that period. We switched to FPB about a year ago and cannot be happier. Their personal service is second to none. We have secured 3 different credit lines with them and the process was so streamlined and easy. Marie Crivello, Dania and Karina in the Orange office have been absolutely fantastic. I cannot say enough good about them. If you are dealing with a big bank I would highly recommend moving. Fantastic !!!!!!!

I switched all my business banking over to First Pacific Bank during COVID. I closed my accounts…read morewith the two national banks (after 25 plus years) and consolidated everything to First Pacific Bank (previously Friendly Hills Bank). I cannot express how happy I am that I made the change and how thankful I am to work with bankers who actually take pride in what they do and prioritize servicing their clients. I bank at the branch in Orange and deal with Dania M primarily and Karina K occasionally. Both ladies are an absolute pleasure to work with. Each is customer care oriented and customer retention minded. They go above and beyond to make sure my team is taken care of. I cannot recommend First Pacific Bank and this branch (especially because of Dania and Karina) enough. Stop wasting your time and energy with the big banks and give First Pacific Bank a call!!

Great service relationship manager super nice and helpful gave me brochures on buisness accounts…read moreand credit cards they also have Commerical lending for things like hotel and self storage really good, highly recommend this bank for buisness or RE investors alike.

Continue to have a wonderful experience with F&M Tustin. With the help of Carlos Montes and…read moreMatthew Fabre, got great service and more helpful info on new services for youth accounts! Very, very attentive and customer oriented!! In-person makes such a difference.

This location sucks! Upon arrival, there is no greeting, no one at the front. It took 10 minutes to…read moreWait for someone to speak with, and then asked for to open an account. The lady looked around and told me " wait a bit" in Chinese. I asked her how long do I need to wait. She said " er 15 minutes". I turned around and left. Please note that there was a line at the time. Only two windows were open. There are so many employees at the branch, but they were working in groups. It just looks like an unorganized bank and they don't know what the heck they are doing. They need to catch up on the speed and service.

Been calling this place up for over a week. Does anyone answer the phones? Is it 9 to 5pm China…read moretime zone or US time?

I have been doing business banking for 8 years with Chase and have gone to every location in the OC…read moreand even out of the area. I generally do not have a lot of cash to deposit but occasionally someone pays with cash. This is normal. Yesterday went to the Los Olivos location and had all the checks and $60 cash to deposit when the teller told me that I needed to provide my drivers license, so I politely declined and gave him my business debit card with my name on it. He proceeded to tell me that they require a DL to deposit cash. I was floored because this was the first time I have heard of this, and again I told him that I was not going to provide my personal information for a business deposit. This is not my money so why would I have to give them my DL The teller said let me get my manager who then proceeded to tell me the exact same thing and would not let me deposit the $60. She was rude. This is beyond comprehension to me because when you deposit money in the ATM, you don't give over your DL. What am I missing? The Chase locations in Irvine need to get back to customer service because I do not have these issues anywhere else in the OC. I would not recommend this location if it was the last bank on earth.

This was my first time visiting this branch for an appointment. After waiting for 10 minutes, no…read moreone came to check me in or offer any assistance, and I couldn't find anyone to ask -- everyone seemed extremely busy. I'm not sure if this branch is short-staffed, but it was quite frustrating. Normally, when I visit other branches, there is someone at the front desk to check in guests and answer questions. If given the option, I would consider not returning to this location unless staffing improves and better service is provided. My appointment was scheduled for 12:00 PM, but I wasn't seen until 12:30 PM -- and no one even came by to inform me how long the wait would be. What a joke!