We were preapproved for an auto loan and then decided to purchase and surprise for our son with a…read moretruck on his High School Graduation Day. That being said, it made it essential for things to move quickly that day. When I arrived at the Irvine branch with our purchase order, the loan officer I was supposed to meet was in another appointment and then heading to lunch which would have cost us an hour and a half delay. Nermen Awad stepped in to help with competence, warmth and tremendous efficiency. I was in and out and back at the dealership with time to spare. I could not be happier, and needless to say my son was thrilled as well. Thank you OCCU.

Great Members Services staff. Today I spoke with Jasmine…read morewho helped me navigate how to manage my business checking account better. She was so well-versed and skilful in helping me make decisions. Jasmine it was such a pleasure to work with you and I even let your Mgr Portia know how amazing you are. You helped me solve a big problem and I Thank you so very much.

The " Chase" is on for NASCAR fans and also for this Formula 1 diehard as the quest for the best…read moreChase branch in the US continues in an unplanned and spontaneous way. Just when I thought I had the best Chase financial experience figured out the day prior( review) in Fontana, California - Andres, Jose and their awesome team and stellar care pulled me back in and hence this review. This is a cool branch with a nice design. Andres greeted me with a big smile and welcome right away and upon inquiring the nature of my visit took me over to the fantastic Jose who had the deposit slip and blue pen ready. Loved it! Jose was a bundle of energy and a great worker. Great conversation while taking care of the transaction 1-2-3! He covered everything and ensured all was good and if I needed anything else. Andres then took the baton again and did the extraordinary finish with the offer for a bottle of water( by the way no Chase bank in the US has done that) and walked me to the door. The other team members here were happy and relaxed. This branch is in the back of a shopping center and is next to the Mother's Market & Kitchen and Starbucks and across the street from the LA Fitness. Waze takes you right to it and you probably will not see any markers or signs until you are smack in front of this location. The " Chase" for the # 1 Chase bank branch has taken an interesting turn.

Quick painless & everyone was nice. Exactly what a banking experience should be. Let me get my…read moremoney & go. Ahaha

Had to close out a safe deposit box at this location. Went just after opening and was warmly…read moregreeted. Sameer assisted me, start to finish. He was exceptional. Warm, sincere, professional and got the job done. Greatly appreciated his service and this location!

I have visited this branch a few times and never had an issue. My experience has only been to the…read moreextent of making payments on a loan and everything has gone smoothly. The tellers that have helped me have been friendly and professional. The parking has never been an issue, there is always plenty and BOA will validate your parking. My visits typically last less that 10 minutes and I'm happy about that.

Polite, helpful staff. They offer currency exchange service here, but unfortunately 3 (or 4) day…read moreshipping would be too late for my needs. The other BoA center pulled it off in 2. Still, the staff here were nice and still tried to help me the best they can. Ample parking with various entry/exit points. Pleasant ambience. Located in the Westpark Plaza strip mall, where you can get some grocery shopping done or grab a bite with family and friends.

I went in to ask for a couple of forms and the receptionist was very nice and helpfulread more

This is a small BofA where it has ATM's and places where you can go to talk to bank personnel via…read morevideo conferencing. It gives you an option to do your banking without having to go to a regular bank branch. I come here all time for my withdrawals or deposits. It is not 24 Hrs as it does close around 11 PM, but it open at 6 AM and you don't have to be outside to get your money. Last, you can only access entry if you have a bank card as it has security doors that give a bit increased security as someone can just walk up to you and rob you.

How do we enter the premises without being charged for parking? Every entrance has a self ticket…read moremachine for parking. $1.75 for 20minutes? So confusing to enter this place. I left and went elsewhere.

In a word criminal how they treat people at this branch . Wells Fargo is not well known for their…read morecustomer service but this place takes it to a whole new level . The manager over there is so mean and rude . She had me recite my social security number out loud in order to get my money out of my account . I was still waiting on my replacement card to come through and I went to this branch . Not only was I not greeted well but the manager was not helpful at all ! Just one of the meanest people uncaring like talking to a robot . I would say avoid this branch especially that lady at all cost . I wondered why there werent very many people in the branch and now I know . This lady had to get her job by nepotism or she knows a higher up at Wells Fargo . None one would hire her otherwise . You have to feel sorry for people like her . I wish could give the service a 0

Best bank ever !! I have been in business for 40 years and have dealt with 3 or 4 different banks…read moreduring that period. We switched to FPB about a year ago and cannot be happier. Their personal service is second to none. We have secured 3 different credit lines with them and the process was so streamlined and easy. Marie Crivello, Dania and Karina in the Orange office have been absolutely fantastic. I cannot say enough good about them. If you are dealing with a big bank I would highly recommend moving. Fantastic !!!!!!!

I switched all my business banking over to First Pacific Bank during COVID. I closed my accounts…read morewith the two national banks (after 25 plus years) and consolidated everything to First Pacific Bank (previously Friendly Hills Bank). I cannot express how happy I am that I made the change and how thankful I am to work with bankers who actually take pride in what they do and prioritize servicing their clients. I bank at the branch in Orange and deal with Dania M primarily and Karina K occasionally. Both ladies are an absolute pleasure to work with. Each is customer care oriented and customer retention minded. They go above and beyond to make sure my team is taken care of. I cannot recommend First Pacific Bank and this branch (especially because of Dania and Karina) enough. Stop wasting your time and energy with the big banks and give First Pacific Bank a call!!

Great service relationship manager super nice and helpful gave me brochures on buisness accounts…read moreand credit cards they also have Commerical lending for things like hotel and self storage really good, highly recommend this bank for buisness or RE investors alike.

Continue to have a wonderful experience with F&M Tustin. With the help of Carlos Montes and…read moreMatthew Fabre, got great service and more helpful info on new services for youth accounts! Very, very attentive and customer oriented!! In-person makes such a difference.

Not a friendly staff and not a very knowledgeable staff. Basic customer service just doesn't exist…read morehere. I hope never to return here again.

This location sucks! Upon arrival, there is no greeting, no one at the front. It took 10 minutes to…read moreWait for someone to speak with, and then asked for to open an account. The lady looked around and told me " wait a bit" in Chinese. I asked her how long do I need to wait. She said " er 15 minutes". I turned around and left. Please note that there was a line at the time. Only two windows were open. There are so many employees at the branch, but they were working in groups. It just looks like an unorganized bank and they don't know what the heck they are doing. They need to catch up on the speed and service.

I have come to this Chase bank location multiple time as it is conveniently located close to my…read morework. Always greeted by friendly and warm welcomes. Teller is always polite and attentive. No complaints from me.. other reviewers must have been having a bad day Sadly today I closed my account with Chase because the corporate call centers couldn't get my account right and continuously charged me account fees without cause. But David Sui the banker who assisted me today was extremely friendly and if for any reason I do return to chase it will be solely because of how he handled the situation today. Good job David Sui! You're making chase a better place.

Been w Chase for 8 years all branches are great this location hands down guy teller here are smart…read moreand kind and professional never had prob w Chase I went on vacation out of d country I inform them 10 days before my trip I need to be able to use it in Asia lady said it should work no verification or anything for 14 days I couldn't cash any in Asia what a joke today I came in branch manager was very dismissive and rude nonchalant saying the atm machines are broken there! Are you out of your mind do you have a proof please Chase seriously