Been w Chase for 8 years all branches are great this location hands down guy teller here are smart…read moreand kind and professional never had prob w Chase I went on vacation out of d country I inform them 10 days before my trip I need to be able to use it in Asia lady said it should work no verification or anything for 14 days I couldn't cash any in Asia what a joke today I came in branch manager was very dismissive and rude nonchalant saying the atm machines are broken there! Are you out of your mind do you have a proof please Chase seriously

I have been doing business banking for 8 years with Chase and have gone to every location in the OC…read moreand even out of the area. I generally do not have a lot of cash to deposit but occasionally someone pays with cash. This is normal. Yesterday went to the Los Olivos location and had all the checks and $60 cash to deposit when the teller told me that I needed to provide my drivers license, so I politely declined and gave him my business debit card with my name on it. He proceeded to tell me that they require a DL to deposit cash. I was floored because this was the first time I have heard of this, and again I told him that I was not going to provide my personal information for a business deposit. This is not my money so why would I have to give them my DL The teller said let me get my manager who then proceeded to tell me the exact same thing and would not let me deposit the $60. She was rude. This is beyond comprehension to me because when you deposit money in the ATM, you don't give over your DL. What am I missing? The Chase locations in Irvine need to get back to customer service because I do not have these issues anywhere else in the OC. I would not recommend this location if it was the last bank on earth.

I don't want give this bank even a star , and I m sure all 5 star for this bank is fake reviews,…read morethey close people account with out any legal reason and just send a letter we closed you account because of deposit in ATM , ok do you have any legal documents regarding this deposit come from fraud!!! Any one can deposit in your account, family! In fact most our deposits came from another U.S. bank ! Hey all U.S. bank ! Do you know you make job for your self with people money, and take advantage of savings and interest payments! You have no knowledge of how you have to analyze people accounts, I will seriously figure out how the U.S. bank allows themselves to close people accounts without any care about people situation,, you are abusing us ...

Update: so I went in the next day to make my deposit/payment and another really nice girl helped me…read moreout and I mentioned I wanted to speak to a manager if possible and she's super apologetic and asked me what it was regarding, so I tell her and all of a sudden lil miss braces comes busting out and starts arguing with me. Honestly I'm not even mad that she couldn't just make the deposit/payment quickly (I walked around Albertsons after she said they were closed and she was literally standing bored in the window as people were cleaning up. It's the fact that when I got a chance to talk to her the next day, she goes: "Did I tell you to wait in line" ummmm what?? I don't even know how to respond to that. I said all you had to do was tell me hey after this lady I'm out, but no, you let me stand in line, made eye contact with me and wasted my time She said something along the lines of ya it's not my responsibility to tell you anything, I've been working since 5:45 and this is where I was kindve rude and I said um not to be rude girl but I don't care what you got goin on, a simple courtesy hey please come back tmmrw would've been great. Also told her that actually, it IS her responsibility since she represents us bank. Can't even make this up. She looked like she wanted to square up She also mentioned that this branch does not have a manager until the 17th, maybe that's why she felt comfy wildin out lmao -I used to love coming to this branch inside Albertsons, the guy always helps me and is such a gentlemen and makes me love coming there. I came in tonight unaware of the time they closed (my bad) I was standing in line for a good like ten minutes behind this one lady so when I get to the front, the girl with the braces immediately goes: ya we open at 10 tmmrw. Like girl what??? Whole time I was standing there you couldn't tell me hey this lady is the last one I'm gnna help, come back tmmrw rather than literally make eye contact with me while I was in line fully knowing she wasn't gnna help me. To make matters worse, I tried the atm and it immediately shut down

My boss asked me to write this review on behalf of him regarding two "not the smartest" people in…read morethe banking industry. The Hispanic guy "Erik Bernal" and his boss "Some Asian guy" I had a very frustrating experience at this branch today. I arrived around 2:00 PM and didn't leave until nearly 2:54 PM, mostly due to delays verifying something as basic as my home address. Two staff members spent over 30 minutes trying to confirm my address, relying heavily on Google Maps imagery. Because the map showed a street view rather than clearly displaying the apartment complex, they concluded that my address was "incorrect." The issue is that my address is valid--it's a real apartment complex, and this could have been verified through more reliable internal systems or standard address verification tools. I felt like I was being investigated for a crime. Instead, I was left waiting while they conducted what felt like unnecessary research, only to reach an incorrect conclusion. This not only wasted my time but also showed a lack of familiarity with common address verification methods. Experiences like this make it clear why this branch struggles with customer satisfaction. Basic processes should be handled more efficiently and accurately, especially when customers are taking time out of their day to visit in person. I hope the branch improves staff training and uses better tools for verifying customer information, because this level of service is not acceptable.

Depends on what you look for in this company. As long as you don't want to borrow money, or expect…read morethem to ask you every question in the world to prove you are who you say you are when your calling in, your good. But really stay away from them and just go to CHASE.

Best of the Best in local Banking. You can actually speak with a human here not just kiosks. They…read morehave a great array of products for Business Banking. Top notch customer service. I moved all of my Business and Personal Banking here 10 years ago and could not be happier. And most importantly they are a long time family run Bank that won't sell out to a huge faceless mega consumer Bank.

I usually don't do reviews, but the service that I received from Ramin and his branch went beyond…read moremy expectations. He made me feel welcome and helped me with what I needed to accomplish expediantly and with a smile. Look no further for a bank for your business.

I stopped by Schools First Federal Credit Union to handle a transaction this morning. The facility…read moreis always clean and well maintained. I was greeted upon entry and waited in line for a financial representative. I was in line less than 2 minutes and was then greeted by Jan. Jan is a wonderful individual and wished me a happy early birthday. We visited while completing the transaction and I can say the staff at this branch are true professionals, kind and efficient. I so appreciate this financial institution as they focus on stellar customer service. It truly feels like a community partnership and family when visiting the branch and taking care of business. Highly recommended

I am always acknowledged when I walk through the door and they are willing to point me in the right…read moredirection or answer questions when I have them. Super friendly group of people. I love this location and all their services. They have made my life so much easier by educating me on financial issues.

Great service, great employees, easy to get to, pleasant surroundings, online banking available,…read morefree parking.

Very friendly staff and I am more than satisfied to bank with them. Conveniently located to me so I…read morecan even walk there. ATM is outside so you can access after hours.

We were preapproved for an auto loan and then decided to purchase and surprise for our son with a…read moretruck on his High School Graduation Day. That being said, it made it essential for things to move quickly that day. When I arrived at the Irvine branch with our purchase order, the loan officer I was supposed to meet was in another appointment and then heading to lunch which would have cost us an hour and a half delay. Nermen Awad stepped in to help with competence, warmth and tremendous efficiency. I was in and out and back at the dealership with time to spare. I could not be happier, and needless to say my son was thrilled as well. Thank you OCCU.

Great Members Services staff. Today I spoke with Jasmine…read morewho helped me navigate how to manage my business checking account better. She was so well-versed and skilful in helping me make decisions. Jasmine it was such a pleasure to work with you and I even let your Mgr Portia know how amazing you are. You helped me solve a big problem and I Thank you so very much.

I've never been asked for a birth certificate to open a savings account…read more Until now ! I tried to deposit a large check to open a savings account. They are really nice but don't want your money. They

It was such a pleasure banking with Poppy in Laguna Hills this morning. David Eskander and her…read morecolleague Roza Kian were fully available for me to transact my business in a very efficient, courteous and professional manner. It was good to observe effective teamwork. Both have smiles the whole time, "walk the extra mile" when necessary and appropriate. Makes my experience very smooth and "mission accomplish." This was not my first nor only time to this bank, but every time I am at Poppy Bank, I have confidence that my banking needs will be handled in very efficient and effective ways. We need a bank like Poppy in our neighborhood, and I would encourage others to bank hee.