Excellent customer service from Brian!!! I was promptly greeted by a staff member upon arrival,…read morenice touch. This branch location is old, but they refreshed their interior layout, and it looks so much better. I came in to clear out the contents of my safe deposit boxes, that I've had at this location for 6 years! There was a 5-10 minute wait to receive assistance to gain access to the vault area. Brian was exceptionally helpful! As of July 2026, Please be aware that ALL Chase Bank locations are phasing out offering safe deposit boxes, and they have begun starting to notify customers with safe deposit boxes currently, need to go and retrieve their contents and close their boxes. If you don't get your belongings out by a certain date, the state will take possession and then it will really be a problem for you! If you're out of state, and have a box in California, you must come in person and not over the phone! If you have any safe deposit boxes at any Chase Bank Location, I strongly suggest contacting Chase and enquire about how to go about getting access and by what date. Also, please have your safe deposit box keys, remember your PIN, and your ID ready! If you lost your key, the bank may or may not charge you to gain access to your box, and it will be a lengthy wait to get a special locksmith to open your boxes! I don't know how old this branch location is, but it looks like around the 1970's on the outside of the building. Again, excellent customer service and I had no issues with anything or anyone. Highly recommended!

Had to go inside the bank today and it was my first time at this location…read more I was greeted right away by staff near the entrance of the building. There weren't many people inside, but it was pretty early, this location is fairly large and has ample covered parking spaces too. The teller I interacted with was pleasant and friendly.

The senior bank employee named Jose from this Tustin US Bank branch went above and beyond!…read more I lost my debit card near their branch and called in this morning to see if anyone turned it in. After calling in to this location he was able to complimentary rush me a new card within 2 business days. He took it a step further and cobrowsed the US bank app with me, to show me how all the features in the app work. He opened up new features for me that I was not familiar with and gave me a thorough walkthrough of the app. Jose remained kind, professional and extremely helpful throughout the entire experience. He showed me how I can use my new card information in the app to apply the card to my recurring online payments without needing to wait the two days for the physical card. This has been by far my best experience with a bank so far and all of this took under 20 minutes. It saved me a long drive and taught me a wide variety of new information regarding the US bank application. Thank you Jose!

Jose was the most rude condescending person I have ever had to deal with at US bank (and Union…read moreprior) in 20+ years. I will never step foot in this branch again until he is no longer there or I can be assured he is not present.

+ I like that they have 4 ATMs. . They were outdoor though…read more Didn't check if they've indoor ATMs. + Plenty of parking. Spacious lot has many entries/exits. + Thankfully this center's ATM was able to deposit my check. The issuer had misspelled my name, so I couldn't deposit remotely. - Very limited shaded parking though to beat this summer heat.

Customer service is terrible. I've been in 3 times this week. First time they moved my appointment…read moreFriday because the only person that deals with business accounts is out and I have to wait 3 days until Friday. Friday I show up for scheduled appointment and the person my appointment is with is gone again but they don't notify or call to inform me ahead of time or to reschedule. I'm a business owner and took time off from my day for this meeting which was useless. Then the left me waiting for 30 minutes without an update. Very disappointing.

Kevin is the man. He was extremely helpful and polite, he helped me set up my online banking and…read moremade sure I understood everything thoroughly. He definitely went out of his way to get me all set up. Kevin also introduced me to his colleagues, Ivette and Kandi (I'm sure I misspelled both of their names) they were all very friendly and welcoming. The branch is located in a beautiful plaza, I can't wait to receive my debit card in the mail!

Love this bank- love the staff. Always friendly and welcoming. They help streamline my…read moreBusiness and personal banking needs. Thank you!!!

Great service relationship manager super nice and helpful gave me brochures on buisness accounts…read moreand credit cards they also have Commerical lending for things like hotel and self storage really good, highly recommend this bank for buisness or RE investors alike.

Continue to have a wonderful experience with F&M Tustin. With the help of Carlos Montes and…read moreMatthew Fabre, got great service and more helpful info on new services for youth accounts! Very, very attentive and customer oriented!! In-person makes such a difference.

This bank is crowded with long lines at the tellers with typically only a couple of tellers…read moreworking. Totally frustrating. Customer service is poor. Cannot call their local number and speak to anyone because I'm on perpetual hold until the automated hold message finally states that no banker can take my call and that I need to make an appointment. I have four (4) accounts with Wells Fargo, and I have been with WF many years and the customer service is, in my opinion, extremely poor at this Tustin, CA location.

Honestly, I went in and the teller got super uncomfortable with me and I can't understand why, and…read morewhen I asked her about getting checks for my account, she said there was a way that I could order it on the app and when I went to do it I had to call the customer service and they told me with the type of account that I have I can't get checks

I had an issue making payments to a car loan, however the bank contacted me (at a manager level)…read moreand gave me a few solutions to my issue. So in today's market that truly means a lot to have someone take time out of their day to give personal attention.

Unfortunately I must agree with most of the other reviews. Management is very unprofessional,…read more"Mark" is what he said his name is, chuckled when I asked him if he could waive my late fee as a courtesy. There is absolutely no way any professional individual should ever laugh at a customer. I understand everyone has policies but calls should always be handled with professionalism.

1 star! I have some friends, family and clients in this area so I'm in this area quite often when…read moreI'm visiting them, but I try my best to avoid actually going inside this bank because of how poor they treat their customers inside. As others pointed out this location often has only one person working the teller by their self and even if the line gets real long the other employees do not offer to help that one teller out leaving all of us in line for a very long time with no help in sight! I've heard numerous times that this bank caters to WHITE people first and foremost from many people of color who always complain and I saw a lot of people of color always upset/complaining about discrimination or how they are not provided with any decent respect because they are not white. That short bald fat Latino looking man(or he could be Persian or middle eastern?) seems to be some type of manager but again he does not help the one teller out who's handling the big long lines all by his self/her self. This same short bald fat Latino looking man always helps white people first even if they are in the back of line, maybe it's because he assumes they are depositing larger amounts? Or God knows why he would do that? Whats funny is me being a person of color and 3 other people in line all NON WHITE as well we all own businesses and even have business accounts with Chase, but he assumes the White person in line is some how more special and important than the rest of us even though we actually own businesses and have business accounts with Chase and we were in front of the white person he goes to help before even looking our way! CHASE do you not have anyone better to manage this location? Perhaps someone who's actually qualified and professional enough not to discriminate against NON White people? CHASE please manage this location better and always have multiple tellers working and helping each other out. This location also never says hi to you or waves to you or smiles at you like most of the other Chase locations do. It's similar to walking onto a shady used car lot where NO ONE has your best interest at heart as soon as you set foot into this place. CHASE send in a secret shopper into this location and see for yourself just how bad it really is!

Had great experiences with Arturo Rodriguez and J.R. Arayata. Arturo and J.R. recently helped me…read morewith my dad's accounts. They are professional, kind, patient, and they acted in my dad's best interests. Chase is lucky to have these gentlemen helping their clients. My dad and I are grateful for their help!

Amazing service from staff and management who guided me through a complicated problem.read more

If you are making deposit or using ATM, this location is ok. If you plan to do anything else, stay…read moreaway from this branch. It's not worth the trouble. Save your time and go somewhere else.