I found that my car had exploded coolant all over the inside of my engine bay and hood, I brought…read moreit to Bay Auto Care the next day for an inspection. They looked it over and got back to me within a few hours with the diagnosis, fixed my car and it was ready to drive off the lot the same day I brought it in! They have amazing customer service, and they fixed her (my car) quickly and efficiently! I highly HIGHLY recommend them!

"Bay Auto Care" is a new name for an already established auto repair & service center... one which…read morei've honestly been going to for a quiet awhile (they used to be known as SuperLube) . They really are great here, so much more than a basic repair center. The team in this "Auto Care" shop is not just prepared to service all the basics (tires, oil changes, brakes), but do an amazing job of investigating & finding out more advanced issues, and then solving them. This operation is VERY well run; when they schedule you for service, they seem to be always prepared to do the best work possible, quickly, and at a very fair price. I know there are a million garages around (i used to work at a few) , but i've grown to trust these guys, and they haven't let me down... i recommend Bay Auto Care, if you're looking for excellent work

Muffler and pipe rusted and separated causing excessive noise and fumes. Liam showed me exactly…read morewhat the problem was and I could see that welding would be impossible. I had a new muffler and pipe installed as well as a new fuel filter for less than 415$. I highly recommend this repair shop. Customer service and fair pricing is outstanding. Diane Stiffler

Took my car in to have an exhaust repair which they did very quickly and to my satisfaction…read more In addition to the exhaust repair I supplied them with four rubber brake hoses to change. A couple days after I got the vehicle back I decided to take a peek underneath and see what all had been done. Both rear brake line rubber hose clips that mount to the frame we're missing so the hoses were just hanging off the steel brake lines. The brake hose on the driver's rear wheel was routed so that it was rubbing on the wheel which damaged the brand new brake line in 2 places. I will be taking the car back to them next week to be properly repaired and safe for me to use. This should have never happened. Hopefully they will take care of the repair very quickly. Took car back this week with 4 new clips I purchased. I was assured the damaged and missing brake line retaining clips would be installed on the car as required. The zip tie they installed on the driver front brake would be replaced with the proper retaining clip. 1st set of photos how the car was fixed the 1st time. Bent and missing the retaining clips. The 2nd time they did replace the 2 missing clips from the rear brake lines. They replaced the missing clip and removed the zip tie from the driver front brake. The last photo shows the broken clip still on the passenger front brake after the 2nd repair yesterday. I supplied them with 4 new clips. I don't know what they did with this one. I was assured yesterday that everything was fixed properly. Left them a text message yesterday with photos to find out what is going on after a 2nd repair because the 1st was not done properly or safely. In my case they performed improper and unsafe work. This is not acceptable. The rear brakes would have failed in only a few days after the wheel had rubbed through the brake line possibly causing me to have an accident.

Great communication, great service! Would definitely recommend and have been here a few times. They…read morenever disappoint

Fantastic to find 'the place' to bring your car. Team is strong, they do great work and pricing is…read morereasonable. Whew, relief. Have had car for purchase thoroughly looked over and today, new tires. Appreciate them.

Terry is the most honest and decent mechanic I have ever met, he doesnt try to upsell you things,…read morehe tells you what it will cost and if you truly need to have it done. I have been to many many mechanics in my life, but none have Terry's compassion and kindness.

It is an old-fashioned shop, but that isn't a problem as the owner is honest, personable, and…read morereasonable. Prices are always good and the service is even better. He will not hesitate to let you know if your car isn't worth your repair or if it's just an easy fix.

I am super happy with everything about these guys! They're polite, friendly, efficient,…read moreaccommodating, fair pricing...I think that covers everything anyone could hope for, especially since this is not usually a trip any of us look forward to! I highly recommend!!!

Quick turn-around - completed the diagnosis in the last 15 minutes of the day I called and…read morecompleted the repair the next day. The diagnosis charge was stiff but not unreasonable. It is reasonable to expect a normal mark-up on parts, however they charged me more than twice the price of a retail facility, and 5 times the price of RockAuto. {Their wholesale price is probably close to that of RockAuto.} Youtube shows a competent mechanic completing the repair in less than 1/2 an hour. It was an emission control part. Not including diagnostics, the labor charge was $236 which amounts to $472 an hour. Overall the repair was competent but terribly expensive.

They are always quick, fair and honest. They send you a detailed list of items they found to fix on…read moreyour car, giving you the chance to confirm or deny any services. You can pay online, they can leave your key hidden in your car so you can come back and get it when they are closed. This is convenient considering they are open 8AM-5PM and that matches most work schedules.

I had a check engine light come on for my 2014 Mazda3 70,000 miles and for the first time decided…read moreto not go to the dealership and try a local shop and that's where the trouble began. $158.69 for Engine code diagnostics; crazy but everyone does it and someone has to pay for the equipment. Fine. NP. This is important later. One code for a bad thermostat: $34.88. $363 for labor! These guys are clueless mechanics or are making $150+/hour. So right there I'm not coming back. Mazda dealers charge less and they know what they are doing. Then an additional $138.40 for just a refill of coolant. Standard but it's piling up. Whatever, at this point I just want to get out with my car fixed. Day one: $720.83. I pick the car up and the next morning there's a 12" spot of coolant in the driveway. I give them the benefit of the doubt assuming they're just messy and it was in the under-body pan. Drive to work, next morning there's an 18" spot, call them up and drop the car off. They cracked the thermostat housing and fixed it free of charge. Day 2 wasted and I just wanted to get out of there. I already know what to expect from them. Drive to work the next day and the engine light comes back on again in the first 10 miles. Call them up and bring it back in: Day 3 wasted. THEY CHARGE ME FOR ANOTHER DIAGNOSTIC! $158.69. So a car that's never had an engine light on has two unrelated problems in two days. Or maybe they have the only computer diagnostic system in existence that only shows one code at a time per run. Now they're telling me it's a unrelated Vapor canister solenoid, Completely unrelated. You can make your own call if that solenoid completely failed in the 10 miles to work after 12 years of driving unrelated to the previous day's work. $220.77 + 158.69 = 396.53 for day 3. At this point it's 100% on me and my choice. As the saying goes, "Fool me once, shame on you, fool me twice...". I just want out. That's $396.53 + 720.83 = $1,117.36 for just $34.88 for the original Coolant Thermostat code. I get it. That's their business model, it's how they conduct business and it must work to some extent. At least the Dealer uses EOM parts, no one there is making $150/hour and they have never done this to me. Outrageous prices, unreliable work and a big waste of your time. Based on my experience, your time and wallet are better spent going directly to the dealer or at least another reliable local mechanic.. You deserve better... and more importantly, so does your car. And of course, I took the car out the next morning for 10 minutes and yes, you guessed it, the engine light came on again for the 3rd time and another trip to Annie's Auto. I don't think so, I learned my lesson. I'll be starting over with my dealer NO MATTER THE COST. I don't mind paying for competent work at a reasonable price.

I thought I posted a review several months ago but it must have been lost due to "operator fault."…read moreOver the past ten years or so I have had Kevin, Jacob and the staff work on Camrys (3), Subarus (2), an Accord and a BMW. Possibly others, too, but I don't remember. I have always received an appointment when I needed it, friendly, no jargon explanations and advice, as well as what I have come to view as fair prices. On several occasions I received repairs that I think other shops would have instead replaced parts unneccesarily...ever had THAT happen? Thank you, SuperLube Westlake.

The absolute best car repair place! Honest; reasonably priced; customer oriented; polite;…read moreaccommodating. My tire was losing air; decided something was wrong and the plug placed to fill hole from a nail was not working. Called them at 10am; explained I couldn't be there until 5pm. Left work at 4:15. Called them @ 5:02 from 2mi. away, and explained that I was willing to reschedule because I was already late. The reply, "Come on over. It's already after 5; we'll have time to check it out, at least!" Huge sigh of relief from me! Corroded seal and cost less than 15.00. YAY! This is not only my experience. Whenever I'm there, I witness the courtesy and professionalism extended to other customers. I have no need to visit any other auto repair

Drove buy this place hundreds of times growing up and when my Ram truck had some issues I thought I…read morewould try to give some business to a local company. I am very glad I took the chance! They got my truck in to the shop in a few days and quickly diagnosed and fixed my exhaust issues as well as some other service issues. While the fix turned out to be relativley quick (and cheap) I appreacted their fair and honest treatment and look forward to working with them again in the future!

Outstanding service, pricing, and people. Was recommended by a friend and they did not disappoint.read more