I took my Mercedes here for the first time, and unfortunately, the experience gave me several reasons not to return.
When I arrived, the gentleman at the gate did a good job initially explaining the value of the membership. I told him several times that I wanted to see the quality of the wash before committing to a recurring membership. That seemed like a reasonable approach for a first-time customer.
Instead of respecting that decision, the sales approach became increasingly aggressive and eventually crossed the line into being insulting. His comment to me was, "I guess some people are smart enough to see a deal right in front of them and take advantage of it."
Apparently, declining to immediately purchase a membership over a $5 savings meant my intelligence needed to be questioned.
I again explained that I simply wanted to see how well the car was cleaned before deciding whether their service warranted a membership.
Unfortunately, the wash itself reinforced why that was the right decision.
I purchased the Cleanest Ultra package, which included a ceramic coating. Overall, the front, sides, and wheels came out well, but the rear/trunk area was noticeably not cleaned to the same standard. I understand that automated car washes can occasionally miss an area, so by itself, that would not have prompted this review.
What concerned me more was the ceramic coating application.
The equipment has indicator lights that illuminate when certain services are being applied. I watched the vehicle directly in front of mine go through the ceramic application, and the corresponding lights clearly activated. When my vehicle passed through the same section, those lights did not activate.
I cannot independently verify what the equipment actually dispensed, but based on what I observed, I have a legitimate concern that the ceramic application included in the Cleanest Ultra package I purchased was not applied. In other words, I paid for the highest-level service but have reason to question whether I received everything I paid for.
I'm not suggesting that others shouldn't use this car wash. I am suggesting that customers pay attention and make sure they are actually receiving all of the services included in the package they purchase.
A first-time customer should not be insulted for wanting to evaluate the service before purchasing a membership, and a customer purchasing a premium package should not leave wondering whether the premium services were actually provided.
For those reasons, I will not be returning to this location. read more
