Today was horrible with the Central Texas Dermatology offices. I picked my insurance plan bc my…read moreprovider Is and will be in network next year too according to the United portal. I even called my insurance broker who sent me the United screenshot (attached) This office needs to get it together. My physicians' assistant was great. Too bad the office is a mess and overcharged me $125 for self pay instead of $50 for a copay. I guess I need to find another dermatologist office, sigh! Such a shame because the actual PA is a gem. Just refuse to be overcharged any more when they are actually in network with my insurance. Proceed with caution if you visit here!

Melissa Binney is a highly professional provider with excellent bedside manner. She is thorough…read morewith exams and always solution oriented by sharing options. Highly recommend her.

The front office and doctor's assistant were all friendly and helpful. That's the only reason why I…read moregave two stars. I specifically chose Dr. Sharp for my first visit and full body skin examination because she was a woman. I was looking for a kind and knowledge building discussion and exam. From almost the beginning, she dismissed most of what I asked about. She rushed through the exam and didn't explain much to me, just prescribed a vitamin E cream to "use on everything." I made the appointment because I'm 53 and noticed several changes to my skin that she all said was "normal" but I needed more than that. I needed to understand what was happening, the possible reasons why, what I might be doing to contribute to it, how to treat, and what to expect in the future. I'm not sure I've ever been more disappointed after a medical appointment. The best part was standing vulnerably in a paper gown with someone so cold and dismissive. Can't remember the last time I left a review anywhere but this visit warranted it. What a waste of my time. If I give this practice another chance, it will NOT be with her.

Friendly and helpful folks!…read more Their team is great at scheduling, reminders, and most importantly, quality care. I had never been to a dermatologist before, but they have made the process of getting treatment very easy.

I normally go to Westlake Dermatology in Bastrop, which I love, but recently had to go to the…read morelocation in Onion Creek to have Moh's surgery. They have a very nice office, all of the staff are very friendly, and I never had a long wait time. I had the surgery done one week and came back the following week to have the stitches removed and it all went very smoothly. I liked my doctor and I especially liked my nurse Alexis. I would not hesitate to go back. Nice office, snacks, and plenty of parking.

Dr. Lauren Macha was super helpful and overall great. I went in for my acne which I've struggled…read morefor years, she made me feel very comfortable and gave me options on treatments that could help me, we decided to try out accutane and I just finished after 6 months and my skin feels and looks great. Would definitely recommend her after all her help and reassurance through my journey as well as her assistants . Thank you so much!!

As an established patient, it is very difficult to get a medical appointment with Dr. Gordon. I…read moredon't do cosmetic appointments, so maybe the wait time is shorter for those, but for medical, it is like a year wait. When did this become such an issue? When did patients needing medical care become unimportant; why are we dehumanizing needs of patients? Somehow going to the doctor has become a profit driven 15-minute visit scheduling problem. It's a moral one. It reflects a system that values documentation over dialogue, billing over bonding, and efficiency over empathy. It's the quiet erosion of what medicine used to be: a conversation between people who trusted each other. If we want to restore that trust, we have to reclaim time, not from patients but for them. We have to re-humanize care by giving space to the parts that don't fit in a drop-down menu. Sense of impatience, the hurry, and the sense that the doctor is listening but not hearing. Being told "We'll have to schedule another visit." "I'll only bring up one issue today." Nobody cares anymore about the patient. Did you go to medical school to help people or to help the broken system? Because when we finally stop pretending that 15 minutes is enough, we might rediscover what those minutes were supposed to mean.

I recently had a very serious eczema situation on my hands and feet. It was so painful just to…read morewalk. I was buying band-aids weekly to protect any fissures I had on my feet and hands. Dr. Gordon helped me to find the right medication to heal the eczema. Thankfully, it is working! I have taken it for almost two months now and my skin is great! I definitely recommend seeing Dr. Gordon and her staff! They are so welcoming and kind! They answer any questions or concerns I have at every visit. Thank you!

I am very grateful for this office--highly recommend doing your annual skin check with them. All…read morethe docs are very thorough! I also love the staff in the Austin office.

Samatha and Crystal did a great job helping me. I appreciate them…read more The office is ran very efficiently and professionally. Mark

BEWARE! I highly recommend going to another dermatologist. Worse experience ever! Dr. Rhodes…read moretreated my child for molluscum and put cantharidin on all the bumps on her body. She instructed that it was okay to leave on 7 hours. This is not true. Cantharidin should be left on about 30 minutes. The result of leaving this on the amount of time Dr. Rhodes recommended is scars! My daughter blistered so badly that the scars will forever remain all over her body (still haven't faded and it's been 6 months). Then, she suggested that I try laser treatment to reduce the scars on someone that has olive skin. How would a 5 year old even endure the pain of laser treatment? This was also a terrible idea. This would make scars worse. Good thing I consulted another dermatologist before going back for the laser treatment.

Dr. Rhodes is fantastic. Even though she didn't have great news or me she made me feel so much…read morebetter and that there was hope for me. Unlike other dermatologists I've seen, when she heard what products I've been using, she said I had made a good choice and didn't make me feel bad or try to sell me her own expensive product. I highly recommend her

I am truly baffled by some of these negative reviews regarding the WD staff, billing, and pain from…read moreprocedures. If you're electing to have cosmetic work done, there will be some pain. The entire WD team has been nothing but upfront with me about all bills and expenses, and the staff is truly incredible. I cannot sing their praises enough. From the consultant to reception to the nurses, anesthesiologist, and surgeon, Dr. Chike-Obi, everyone I've had the pleasure of interacting with has made me feel like I am in the very best of hands. Dr. Chike-Obi's team has also been extremely communicative. They have responded quickly to all of my emails, called in prescriptions I've requested same day, and one of the nurses, Nicole, even gave me her direct number so that I can conveniently call or text with any questions/concerns. I don't want to say I've been needy or high maintenance ... it is my body and a permanent procedure, so I should feel empowered to ask any and all questions that I have. But I certainly have reached out a lot, and I've been really pleased with the care and attention I've received. Most importantly, I am certain that the WD team is totally and completely dedicated to their clients' health and safety. I went in for my procedure, and when the team realized that I had a family history of malignant hyperthermia, they immediately reassessed and rescheduled my procedure to a date and time when every possible precaution could be taken on my behalf. Rob, my anesthesiologist, was so empathetic -- he answered all my questions and assured me that the new course of action would prevent any adverse reactions to the anesthesia and even make my recovery a bit easier. I've not yet had my surgery, but thanks to the WD team, I'll be going into it with very little worry. I feel confident that my procedure and the recovery process will be as pleasant as all my other interactions have been thus far. If you're looking for bargains or quick-turn procedures, this isn't your place. But personally, dermatological care and cosmetic work are not things I'd ever want a bargain on, nor would I ever want my care to be rushed. This is a top-notch practice. Very lucky that they're here in Austin!

You are nothing but human cattle here. 15 mins in and out for their "thorough" exam. You could die…read morefrom negligence and lack of human decency and empathy. They could care less. This is pure business no humanity. I ask for them to give me more than 15mins for my skin exam, they said each customer gets 15mins... I'm better of getting it done back in CDMX. One hr consultation for a fraction of the price and very professional and humane care.

Dr. Tomc and Epiphani were exceptionally kind, thorough, and caring. They take the time to listen,…read moreanswer questions, and explain everything clearly. Their professionalism is matched by their warm, personable approach, which makes every visit comfortable and reassuring. I always feel that my concerns are taken seriously and that I am receiving excellent care. They truly provide the perfect combination of expertise, compassion, and outstanding patient service.

I appreciate having a Westlake Dermatology office in Central Austin. I've found Katie's…read moreprofessionalism, expertise, and friendliness so helpful on each visit. I'd recommend her to any friends who would benefit from her services.