I am truly baffled by some of these negative reviews regarding the WD staff, billing, and pain from…read moreprocedures. If you're electing to have cosmetic work done, there will be some pain. The entire WD team has been nothing but upfront with me about all bills and expenses, and the staff is truly incredible. I cannot sing their praises enough. From the consultant to reception to the nurses, anesthesiologist, and surgeon, Dr. Chike-Obi, everyone I've had the pleasure of interacting with has made me feel like I am in the very best of hands. Dr. Chike-Obi's team has also been extremely communicative. They have responded quickly to all of my emails, called in prescriptions I've requested same day, and one of the nurses, Nicole, even gave me her direct number so that I can conveniently call or text with any questions/concerns. I don't want to say I've been needy or high maintenance ... it is my body and a permanent procedure, so I should feel empowered to ask any and all questions that I have. But I certainly have reached out a lot, and I've been really pleased with the care and attention I've received. Most importantly, I am certain that the WD team is totally and completely dedicated to their clients' health and safety. I went in for my procedure, and when the team realized that I had a family history of malignant hyperthermia, they immediately reassessed and rescheduled my procedure to a date and time when every possible precaution could be taken on my behalf. Rob, my anesthesiologist, was so empathetic -- he answered all my questions and assured me that the new course of action would prevent any adverse reactions to the anesthesia and even make my recovery a bit easier. I've not yet had my surgery, but thanks to the WD team, I'll be going into it with very little worry. I feel confident that my procedure and the recovery process will be as pleasant as all my other interactions have been thus far. If you're looking for bargains or quick-turn procedures, this isn't your place. But personally, dermatological care and cosmetic work are not things I'd ever want a bargain on, nor would I ever want my care to be rushed. This is a top-notch practice. Very lucky that they're here in Austin!

You are nothing but human cattle here. 15 mins in and out for their "thorough" exam. You could die…read morefrom negligence and lack of human decency and empathy. They could care less. This is pure business no humanity. I ask for them to give me more than 15mins for my skin exam, they said each customer gets 15mins... I'm better of getting it done back in CDMX. One hr consultation for a fraction of the price and very professional and humane care.

I normally go to Westlake Dermatology in Bastrop, which I love, but recently had to go to the…read morelocation in Onion Creek to have Moh's surgery. They have a very nice office, all of the staff are very friendly, and I never had a long wait time. I had the surgery done one week and came back the following week to have the stitches removed and it all went very smoothly. I liked my doctor and I especially liked my nurse Alexis. I would not hesitate to go back. Nice office, snacks, and plenty of parking.

Dr. Lauren Macha was super helpful and overall great. I went in for my acne which I've struggled…read morefor years, she made me feel very comfortable and gave me options on treatments that could help me, we decided to try out accutane and I just finished after 6 months and my skin feels and looks great. Would definitely recommend her after all her help and reassurance through my journey as well as her assistants . Thank you so much!!

Dr. Blakely Richardson is amazing! I went in with concerns…read moreabout milia that started forming on my face after last summer. She took the time to explain the cysts in detail and offered different types of treatment. I didn't really want to go the slice & dice route so she wrote an rx for medication that might help dry them out (fingers crossed). She was extremely patient and attentive and didn't rush through the appointment. Her assistant was equally kind and informative. The entire staff were friendly and knowledgeable. The office is modern with state-of-the-art equipment and a variety of products. The waiting area is comfortable with quality seating and a Keurig and bottled water. Overall, I absolutely recommend this practice.

Extremely disappointed with the lack of medical literacy at the front desk…read more I called this office to schedule an appointment and the receptionist provided information for a Physician Assistant (PA). When asked about the role of a PA, the receptionist had absolutely no idea what a physician assistant even was, she instead rudely repeated the job title over and over without providing any clarification. As a patient, it is deeply concerning that the frontline staff at a medical facility do not understand basic medical roles or the qualifications of the healthcare providers working in their own field. It makes me question the professionalism and training of the entire administrative team. If the staff lacks this fundamental knowledge, I do not feel comfortable trusting them with my scheduling or medical care. I will be taking my business elsewhere.

The front office and doctor's assistant were all friendly and helpful. That's the only reason why I…read moregave two stars. I specifically chose Dr. Sharp for my first visit and full body skin examination because she was a woman. I was looking for a kind and knowledge building discussion and exam. From almost the beginning, she dismissed most of what I asked about. She rushed through the exam and didn't explain much to me, just prescribed a vitamin E cream to "use on everything." I made the appointment because I'm 53 and noticed several changes to my skin that she all said was "normal" but I needed more than that. I needed to understand what was happening, the possible reasons why, what I might be doing to contribute to it, how to treat, and what to expect in the future. I'm not sure I've ever been more disappointed after a medical appointment. The best part was standing vulnerably in a paper gown with someone so cold and dismissive. Can't remember the last time I left a review anywhere but this visit warranted it. What a waste of my time. If I give this practice another chance, it will NOT be with her.

Friendly and helpful folks!…read more Their team is great at scheduling, reminders, and most importantly, quality care. I had never been to a dermatologist before, but they have made the process of getting treatment very easy.

Today was horrible with the Central Texas Dermatology offices. I picked my insurance plan bc my…read moreprovider Is and will be in network next year too according to the United portal. I even called my insurance broker who sent me the United screenshot (attached) This office needs to get it together. My physicians' assistant was great. Too bad the office is a mess and overcharged me $125 for self pay instead of $50 for a copay. I guess I need to find another dermatologist office, sigh! Such a shame because the actual PA is a gem. Just refuse to be overcharged any more when they are actually in network with my insurance. Proceed with caution if you visit here!

Melissa Binney is a highly professional provider with excellent bedside manner. She is thorough…read morewith exams and always solution oriented by sharing options. Highly recommend her.

Due to a "miscommunication" there was a lapse in my medication even though I had visited their…read moreoffice three times in the last 90 days and had been seen for over six months. The lapse occurred just as I was changing jobs meaning their miscommunication caused me to lose access to my medication until my insurance kicked back in. Her response -- "oh well we can see you in a month". Clearly you can't I just said I have to wait for new insurance to kick in. I'll be finding a new derm at that point.

I'm a 20+ yr. dermatology patient and my doctor retired from a well known Austin dermatology…read moreoffice. I was passed around and I felt the attention and expertise wanting. Changing offices is like changing banks; a real chore. Dr. Jonathan Bielfield took his time with me and really listened to my concerns and history. I requested a laddered approach to a particular spot and he didn't try to talk me out of it (avoiding a rush job). I asked if he had room for another patient and he said yes. Caroline, at the front desk, was very helpful. She assisted in helping me fill out my medical transfer records request form, so Jonathan could have my full history. She was happy to help. Kelly, my medical assistant, was extremely nice and professional. She took her time and listened to my story. She conducted a very thorough pre-examination interview. Overall, Westlake Dermatology must have great leadership, as it shows from when you walk in the door, to when you walk out. The facility is clean and everyone there really looks like they are happy to be at work. Take it from me, this is the place.

Dr. Tomc and Epiphani were exceptionally kind, thorough, and caring. They take the time to listen,…read moreanswer questions, and explain everything clearly. Their professionalism is matched by their warm, personable approach, which makes every visit comfortable and reassuring. I always feel that my concerns are taken seriously and that I am receiving excellent care. They truly provide the perfect combination of expertise, compassion, and outstanding patient service.

I appreciate having a Westlake Dermatology office in Central Austin. I've found Katie's…read moreprofessionalism, expertise, and friendliness so helpful on each visit. I'd recommend her to any friends who would benefit from her services.

Dr. Messer was professional and courteous. She made my visit anxiety free! Highly recommend!…read more Dan Matthews

Dr McDonald is compassionate, knowledgeable and caring dermatologist . She knew my case and was…read moreready to help when she walked in the door. I left confident in her care. She was on time and efficient and made the visit with my work schedule. The staff are super supportive and friendly. I needed to be seen soon and I had an appointment from the wait list in three days! I highly recommend to my family and friends.