Prices are great, service is not great. Even using Google Translate to Spanish, I couldn't get good help to find certain plants. I wanted to see if they had any native Texas plants. No one knew. So I took my business elsewhere to a more knowledgeable staff. However they have the cheapest mums in the fall of anywhere I can find! read more

The only impressive thing about this place is how poor the customer service is. The woman at the register was more interested in her phone than anything else. read more

First of all, there was nobody there shopping on a beautiful day. There were two young girls at the registers with their face planted in their phones and did not acknowledge me. There were a lot of shelves with no merchandise. I did buy two small plants and I asked if she had a bag and she proceeded to hand me the bag. I told her I was the customer and that she was the employee and she needed to bag it for me. I will never shop there ever again. there was no one there to ask questions. Customer service is obsolete. Management really needs to look into this, It's pitiful. read more

I arrived there today to just get 2 bags of compost, the third time I have gotten some here. I went to the register(s), where there were 2 people on their phones, and asked for two bags, and pointed to where the bags were, that I bought 2 times before, and needed some help because the bags are 40# each. I got nothing but shrugs and blank stares, from both people, because compost was not on their standard QR list. They said they didn't have any, although I pointed to exactly where the bags were stacked. I gave up, got a wagon, went out and manhandled the two bags myself....If you have a language issue, that's YOUR problem, not mine, in this country. All I got were shrugs from cashiers when I showed up with the compost bags... they couldn't care less! Really? I'm 82 yrs old. What's up? Anyway, I got no offer for help to heft the bags into my car either. Thanks guys! read more

This place has the worst customer service I've ever seen. I made a joke about helping me to these two older woman talking and in their phones. They then claimed they did not speak English, ok fine. Then pointed me to a young lady who apprehensively helped me but she did. The guy there was on his phone hiding behind bushes pretending to work. This was my first time here so I had questions but obviously helping customers is low on the priority list. read more

They turned completely dead in the next day. They don't do return policy or at least exchange it read more

Houston Garden Centers - Nurseries & Gardening Near Me - Spring, Texas

Deplorable service. It is hard to locate plants. Bought a $100+ pine tree there a few months ago. It started dying a week after I planted it. Unlike Home Depot, all purchases are final. read more

They have a great selection of plants at a very good value, but their service is below par. I know the workers probably don't get paid a lot, but they still need to be interested in helping customers because the customers are what keeps the lights on and that's the reason there's a business there? read more

I went to the Houston Garden Center excited to get my first garden started. I had my list of questions together along with the plants, trees, and herbs I was interested in purchasing. Unfortunately, the staff was not knowledgeable of any plants to assist. This caught me by surprise, so I asked the lady if there is a certain day I should come back to speak with a specialist or manager who is familiar with the items they carry in store. Surprisingly I was told that no one os familiar with what they carry and wouldn't be of assistance. I appreciated her honesty, but am completely shocked that a garden store doesn't have anyone employed for even one shift a week that can speak to the items they carry. They truly need to work on training and educating their staff on the inventory they carry at the store. If not the entire staff, at least have one person per shift that can speak to customers and naturally gain sales for your store as the result of this. Such a huge disappointment.... read more

Found plants I was interested in, but none had prices. Asked two of the employees at the register, but they didn't seem to speak English.

Landscaping new beds in a regular size yard is difficult, but when you have a bit of property, and deer, it is even more so. Came in here and bought a Sweet Olive Tree, Mexican Honeysuckle, Abelia, 3 nice sized Mexican Heathers, 6 Lantana, 2 Altheas and paid $54. Not at all bad and as the last purchased Althea is thriving, I hope these will as well... Cons: Garden helpers don't always speak English so out comes Google Translate.. read more

Houston Garden Centers - 70 PERCENT OFF! - Nurseries & Gardening Near Me - Spring, Texas

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You need to know what you're looking for when you go there to purchase plants and expect to walk the whole store to look for it. No service, no knowledgeable employees, and several times told no manager on site and plants with incorrect signage. read more

Poor customer service...nobody made an effort to help me, all of the workers were unbothered on their phones. I have plenty of friends with plants and I will NOT be sending any of my friends to this store. They gotta do better read more

I purchased a Xmas tree from here. They suggested their bowl attached to stand attached to tree. I got it got home and it was leaking all over. Took back and asked to get a credit on it for another stand. They refused and put another of the same on the tree. Since they put so many staples / nails in tree it pretty much died in the first week, don't even think the bowl allowed tree to get water. They have a no refunds or exchange policy for a reason, they sell bad stuff and don't stand behind it. Will never shop there again. If could put negative stars I would. read more

Houston Garden Centers - Dead tree. - Nurseries & Gardening Near Me - Spring, Texas

They do have a large variety of outdoor plants and lots of indoor plants, and a never ending supply of Boston ferns. Staff I did speak with did speak English, despite what the other reviews said. We weren't offered help or anything but we also didn't need any. It was relatively stroller friendly. Pricing is spot on with other nurseries. The indoor plants they have were kind of in bad shape but the outdoor plants/trees looked excellent. I do think the other reviews were harsh and it lived up to my expectations. :) thanks! read more

Houston Garden Centers - A Calathea Lubbersiana I picked up here, needs some TLC as you can see. Nothing that can't be rehabbed. - Nurseries & Gardening Near Me - Spring, Texas

Great selection - not sure how they will last as I just left there and haven't planted yet. However, I have a poor taste about the ethics of this place since I was charged 12.50 for a "taxable item". I asked the gentleman checking me out about my total and he said it was tax... so basically I was charged 12.50 for tax and then paid tax on that. Edit: 2 weeks in and all but 1 plant is dead. When I looked up the particular plant online to determine the cause, turns out the "full sun" labeled plants are actually plants that should be planted in the shade. The 1 thriving is the one I was fearful would die since it is in the shade...I figured going to a place that specializes in plants would help take the guess work out of which plants I need for particular areas... not this place. read more

Houston Garden Centers - Nurseries & Gardening Near Me - Spring, Texas

Just a warning! We decided to splurge on an expensive tree this year knowing we would be hosting both of our families Christmas celebrations. Plus this is our first year in our new home, so we wanted it to be perfect!! Two weeks after purchasing this from #houstongardencenters it started dying. I've had multiple people tell me that they thought I was exaggerating about how bad it truly was until I took a picture of how it looks now. We bought it the weekend after thanksgiving and we've kept it watered. I went today to plead with the company to help me out. The 'manager', Paul, wouldn't even look me in the eye or listen to my story. He gave me a number to corporate, which is closed until Wednesday. When I told him that, he literally told me I was "f*ucked". Classy. He refused to give me a new tree. I wasn't asking for a refund or anything like that, just a replacement before Christmas. Instead I had to go buy a new one because of the fire hazard that's currently sitting in my living room. KHOU 11 News did a story on this situation a few days ago, but it clearly wasn't enough to help this company with their customer service or compassion at Christmas. Obviously the fire hazard is the worst part, but the money spent and look on my boys faces isn't exactly a joy either.... Be careful when considering this company for any needs, Christmas or otherwise. read more

These guys are nuts... buy 4 bags of potting soil and save $1 per bag. Buy one more bag and it's back to the full price? I asked the manager and she said that the owner, Mr Hooper, doesn't care about his customers. She said he's all about making money. I've got to find a place that appreciates my business! read more

Houston Garden Centers - 4 for $12. Buy one more and you pay full price again until you buy 8. It's not like they come in 4 packs. Silly.. - Nurseries & Gardening Near Me - Spring, Texas

If you know what you want come here. But do not expect to get any help. The people there don't really care about helping. I'm sure it has to do with not making enough. The manager is not very helpful if you have questions. But to give her credit I think it's because she just doesn't know about plants. Not sure if it's that or she's just not very friendly. But overall if you know what you need to get it's a good place to come. Just don't expect help or smiles. There was a Caucasian lady who was very friendly but haven't seen her in a long time. read more

I went to the Houston Garden Center on the Frontage Rd and Louetta in Spring, on 2 different occasions , once in November and once in January, and no one asked if I needed assistance. very disappointed in the stock and the staff. read more

Very disappointed in the prices. Staff is very helpful but unfortunately there was a slight language barrier. Gentlemen that was attempting to assist us spoke very little english. I felt bad because neither of us could quite understand each other. read more

Stay away from this place. You're on your own. No one there knows what they're doing. Horrible service, expensive, limited selection.

Went there today asking about a certain plant and the service was horrible no help at all! Their were three workers no customer service. Wont go there again. read more

I was very disappointed today when I couldn't purchase an item I buy every year! Lady manager proceeded to tell me she has worked there for 12 years and they "never" sold that item by itself! This was the only reason why I came here again this year Because I have never had a problem before! I can live with her decision, however it was really about how rude she was about that situation! I am a manager and I wouldn't talk or treat my customers the way she treated me! read more

Stopped by this location on today. Highly disappointed with customer service. Also one of the cashiers was not wearing a mask. I inquired why are you not wearing a mask while all other workers were wearing one. She stated I don't like them. I don't get upset when people wear a mask so it shouldn't matter. That was enough said for me. No English speaking help onsite. Couldn't hold a conversation with the other workers. They are advertising they are hiring for $10 hr for what? What a waste of my time that I can't get back. read more

This place always disappoints in one way or another. The sign right in front of plants says 70% off tagged price and you get to register and it is only 50% and they try to tell you that is for plants on ground. There are no plants on the ground. The 50% was fair but just charge what you advertise. Stock is always poor. Just won't go back again. read more

Last Christmas tree I will buy from this place. After we got home, We noticed that HGC has painted the lower 4/5th of our tree green. The top 18" was much browner bottom. Now the tree is dry and losing needles much more than previous years. Just saw news report on Channel 13 where HGC blames heat on in the house is the issue. What a joke!! read more

If I could rate this a half star, I would! Worst customer service ever!!! I purchased over $600 in flowers on Saturday. I told them I had a coupon at home( $100 off). They told me to bring it back. Well, I took the coupon back and receipt back on Monday as I couldn't get back same day. They were extremely rude and told me there wasn't anything they could do. I told them I'd return flowers, re-purchase, and use coupon. They laughed and said NO RETURNS! I asked to speak to manager who gave me a phone number to "corporate ". What a joke! I think it was her number. She was rude and and when I told her I'd never return, she said okay! Googled HGC corporate office, called number, only to find recording, no longer in service. Matt Hooper is supposedly the owner. Found another number, but no one answered. I will never spend another dime in any of their stores. I'll also advise anyone not to shop there. What a sham!!! read more

All I can say is I would rather pay double the price anywhere else than shop here again. Plants are mediocre and the girl that checked me out was obviously a miserable person. I think if you can't be friendly, go work someplace else! read more

We always shop there but never check the bill ,on labour day bought 3 azalea but they charge for 4 ,after two days when we check the credit statements found that they charged wrong ,when we said that 2'days after the supervisor's behavior not good as customer service ,they not give back credit but telling we r may lie. read more

Unbelievably rotten customer service. I purchased 4 large pots for plants there. I went to exchange two because The color I purchased didn't work with my house exterior. They didn't have two matching pots in the color I needed so I tried to return the pots. Apparently they have a NO return policy which is stated in fine print on your receipt AFTER you have made your purchase and also on an 8.5 x 11 sign posted about 30 feet high. In talking with the store manager, he was very rude and actually was laughing, I am assuming at me since it was during our conversation, as he had side conversations with the cashier in Spanish. I can't say I have ever experienced worse customer service and you can bet I will not be giving my business to ANY of the Houston Garden Center locations. read more

Went to buy a Christmas Tree and brought 3 families and bought 4 trees. We cut 2 inches off all the bottoms and immediately put them in water at home. All are drinking but one and it is quickly dying!!! Corporate office DOES NOT CARE!!!! I'm hoping they will still do the right thing as we can not afford a new one but I'm not counting on it as they were rude and don't seem to care about their customer once they have your money! read more

Ridiculous Customer Service! Managers and Supervisors who apparently don't like to talk to people. Such a joke! No one to help carrying your plants to the car. Even their own employees complain about the Company's way of mistreating Customers. DON'T Waist your time. read more

I bought ($100) a Christmas tree from this location on the Saturday after Thanksgiving. It was given a fresh cut and in water within 10 minutes. The tree never drank water and two weeks later it was literally crispy and a huge fire hazard. I took the tree down, returned to the store and was told there was nothing they could do. They said a lot of people's trees were dead but the owners are greedy and weren't refunding or giving replacement trees. What kind of company operates like that? It's Christmas, people don't have money to just throw away on replacing a tree. Houston Garden Centers has an "F" rating with the BBB. "F"!!! I'd be interested in knowing how many others this has happened to this year, there may be enough for a class action suit. At least get us all refunds. read more

Bought what looked like a healthy Christmas Tree from these guys and after three days it was half bald. We watered and put the sugar solution in to no avail. What a bummer. read more

Nope. I've been living in the area for years, and I've visited the Spring location a few times. Today was my last. Beautiful sunny spring afternoon. Perfect weather. This location has really a great variety of indoor and outdoor plants. I spent about an hour picking out some plants and a pot. This is where the problems start. I walk up to the young black woman cashier with my cart. She doesn't acknowledge me but stands there playing with her phone for about 45 seconds. Then she puts it down, and doesn't say hello or anything and starts ringing up my purchases. I ask can I get a coupon for anything or a discount, and she says we're not allowed to give coupons at the cash register. She was totally uninterested or uninvolved with anything. She looked bored and stupid, didn't want to talk or help anyone. So the order came to about $200 and I paid. Soon as I put my wallet in my back pocket, she picked up her phone and started playing with it. Didn't say thank you or anything. I don't need this shitty customer service. Lots of other places have just a great selection or better with great customer service. I ask for the manager and so this older Mexican man walks up to me, eating crackers and just stares at me. I ask are you the manager, he responds si. I ask do you speak English and he responds in broken English, lil bit. Puts another couple crackers in his mouth and starts to chew them with his mouth open. Disgusted, I ask for all my money back. He doesn't really care or ask why. All of them act completely indifferent. Ok yeah so I just bought $175 of merchandise, then because of their shitty attitudes and poor customer service, I immediately requested a refund. I give him the receipt and he walks over to the cashier who is still playing with her phone. No one seems to care or be smiling or be concerned or anything. They don't care, don't want to care, or ask me why do you want a refund. Ok - so A bunch of crappy attitudes. He remains silent and doesn't ask why, or I'm sorry, or let me make it better. Guess they don't need my money. Failure and poor attitudes is not a way to go through life. Guess they know it all. Ok. Yeah, so I won't be back ever. read more

No one ever picks up the phone at any of the locations for this nursery, and they have no voicemail set up. If you go to the store, customer service is virtually non-existent. We need more independent nurseries in Houston. Places like this wouldn't be able to survive, with a little friendly competition. read more

I've been using Houston Garden Center now for about five years, I've spent thousands of dollars with them both personally and as a contractor . I've sent numerous customers, friends and family because I appreciate their plant selection and there's a couple of people that are very knowledgeable there. However today was a different experience. I've been in the customer service industry for about 10 years, customer service is very important to me. Today I shopped around for about an hour and a half , and in that hour and a half I ask a lot of questions even pointed to my ad / coupon book to multiple employees including the cashier. When I checked out I got distracted and didn't hand the cashier my coupon even though it was in my hand. After loading up and getting halfway down Rayford, I turned around and went back because I realized I forgot to give them my $50 off a purchase of $275 or more coupon, I had spent $300. Getting back, the cashier Virginia, refused to issue the refund and proceeded to call a manager over, the manager Chris also refused to issue the $50 refund even though I had just spent $300 15 minutes ago and they had both seen the coupon before I left, they told me that it was company policy. Being in the customer service industry that's definitely not how you win customers for life. At that point I went out to the truck and proceeded to call the corporate line, a very unprofessional snobby lady answered the phone and had no concern over the issue. She proceeded tell me it's the owners policy we can't do that sorry, bye. Unfortunately after five years and thousands of dollars, Houston Garden Center has lost my business for good. As a general contractor myself I'm in the business of earning future customers not just present customers because the future customers are the ones that will carry my business. I really hope that the owner of Houston Garden Center can get the memo and get a handle on the horrible customer service that seems to spread throughout the corporation. read more

I can't get anyone on the phone. I tried a couple of weeks ago, same thing. Inbox full. I see I am not the only person willing to say they have had the same problem. Obviously this store doesn't care about helping customers. read more