The Houston Garden Center website provides little useful information, and many plants in the stores are poorly labeled. This makes it difficult to identify what you're buying, how much it costs, or understand growing requirements. Employees also seemed unfamiliar with the plants and products they sell, which made it hard to get helpful guidance. read more

I wish the employees were customer friendly. I asked a question about a particular plant and the look of annoyance was deafening. I asked if I could ask a manager. He was busy. The employees may just be lacking social skills. A friendly greeting and a smile from the employees would certainly be appreciated. It's hard to believe they are not trained to be friendly and not annoyed with customers. I tried to be extra friendly and appreciative of their service hoping to change their attitude. It did not. I compared the prices of their bags of potting soil with Home Depot's prices. Home Depot is much, much less expensive. I won't return. read more

Absolutely horrible customer service, nobody has a smile on their face or is helpful in anyway. I went up there because they had a great deal on some bottlebrush trees, sign said 10 for $400 so I said I'll take them let's load them up and then they proceeded to tell me oh the sign is wrong it's actually 5 for $400 didn't bother to go change the sign or anything while I was there guaranteed it still says the same thing now, they do not pick up the phone whatsoever even though when I walked in there was four people standing by the registers. They do not honor their mistakes, I honestly am in shock reading the reviews how this place is still in business not only that you cannot get a hold of corporate in anyway, the only number that I found you cannot leave a message because the mailbox is full, that says it all right there! Please consider buying from small business nurseries!! read more

Their no return policy plain sucks! I bought 2 oleanders plants without knowing they are toxic/poisonous plants for humans and pets. As you can imagine we do not want to risk any pets or little children accidentally getting in contact with these poisonous plants. Had I known they were poisonous before i wouldn't have bought them. I called corporate office and they just said our policy is no returns!! They should label these type of plants before they expose innocent lives to them!! Last time I shop at this place! read more

I see why the ratings are low for this location. I didn't even buy anything because I was so turned off by the employees. I went in looking for recommendations for good potting mix and compost and I wasn't greeted and they literally seemed annoyed that I was even there...the only one there. They need whatever customer service training Chic-fil-a provides to their employees. Gross energy!! read more

We purchased a Christmas tree for $129 two weeks ago. The employees cut off 4" of the trunk & we went straight home & placed the tree in a stand in water. We followed all instructions given at the garden center. The water level has not decreased in the stand & the needles are drying out, browning, & the branches are drooping. We looked at trees at 4 other places selling live trees & we felt like we could trust a garden center to sell trees that would be highest quality & last for the holiday. Apparently their trees are poor quality. We are disappointed & cannot recommend purchasing from this company. I called the administrative office & the employee said they will not replace or stand by their trees. We will now be purchasing another tree from a different retailer. read more

This is the biggest and beat HGC location I have seen, so there are lots of cared for plants. Garden supplies as well. Note that a smaller nursery, The Yard Depot, which specializes in rocks and flag stone is located 2 miles south of here, same side of 290 just north of Huffmeister (by North Cypress Medical Center). read more

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The Houston Garden Center was spectacular. The staff made themselves available to address not only the plants on the premises; they also addressed some plants that I inquired about that were not on the property. The next time we visit Houston we will definitely return to the Garden. read more

We had the best experience today while picking out shrubs, ground cover, and a palm tree. The manager was Amazing! He helped us with all our many questions. We will definitely be back to this location as the customer service was the best from start to finish. read more

I'm so tied coming here for nasty looking (expensive) plants and trees. There isn't many (if any) English speaking workers. The good reviews have to be from family members or paid posts. It's sad. It used to be a great place 10+ years ago to shop. read more

Pick up your phone and correct your business hours on Google! I drove all the way over to there to find they close at 8pm not 10pm on Friday. I'm never coming back. read more

I have recently moved to the Cypress area, and was planning on a buying trip to the garden center today, but after reading the many negative reviews I will find another garden center. read more

Houston Garden Centers - Nurseries & Gardening Near Me - Cypress, Texas

The selection of native plants and trees is very slim. They have lots of Asian imports, but not a whole lot of Texas native plants. The website lists lots of options that were not available at the Cypress location. They are also expensive. read more

We went on a Sunday morning before lunch and it wasn't too busy. They have a huge selection, we didn't even make it to the other side. They have deals so look for coupons in the mail. We got 5 azaleas for $63 I think?? We also got 5 shrubs for a good deal too. I didn't have any questions so I can't comment on the customer service. There were lines checking out when leaving but it didn't take long. I need some more plants for the back yard so we will be going back since their selection is huge. read more

Should have read the Negative Reviews‼This location offers terrible customer service, they are rude & the selection is limited & not cared for. I also encountered a not so helpful staff & the Manager Fernando hid from me in the office. I was emailed the coupon for $20.00 off of purchase via phone, I showed the cashier & she stated I needed to print it out??? There is no fine print that states this, I asked for a manager she said he was busy & would come in 15 mins.. never showed & a few other customers in line had the same issue. I asked where he was she said on the opposite side of property. I walked over there while the line grew w/ frustration. He was not there, Fernando was hiding in his office! Refuse to honor our coupons & I called the Corporate Office on the spot & they said "Oh Well!" Update: email add does not state that you are required to print. However, if you go further on their website to print the coupon the verbiage now appears on the top. Note to corporate "It needs to appear on the initial coupon ad!" read more

This place is a total joke, don't spend money here. We were part of the Xmas tree debacle where they sold trees that had not been properly cared for and basically crumbled upon getting them home. The corporate customer service response was "oh well" F them. read more

The only reason why I am giving this one star is because the quality of the flowers and plants is pretty good. The service and staff on the other hand is terrible (Cypress location)! I had three encounters with the staff, and two of them were extremely rude. I asked for assistance for carrying some bags of mulch out, and the lady told me no! She told me that I would have to come back and get it myself. Unless an item is on sale, their prices are higher than other places. I have shopped here multiple times before and was neither satisfied or dissatisfied, but I will not be shopping here anymore! Please hire a more friendly staff. read more

If I could give it a 0, I would. Every time I try to give these guys a chance, FAIL. I bought (1) 15 gal magnolia tree for my wife for Mother's Day past. The very same day, I bought from another vendor, (9) white oak 15 gal trees. The next weekend I rented an auger from HD and commenced to planting. Within 2 weeks being in the ground with the same care and attention to detail as all the others, the magnolia is dead! So DAMNED FRUSTRATING, an expensive lesson to learn, and I'll never spend another dime at this place. Completely worthless, everything I've ever bought here including Christmas trees. read more

This review is for the corporate office which has the worst customer service I've ever encountered. We bought a Christmas tree that died a week later. I called all numbers I could find and all their voicemails were full and no one would answer the corporate phone number. I finally went to the Cypress location and they gave me a phone number to someone at the corporate office which was closed. I called back after Christmas and they told me they are no longer doing claims in those trees. I will never shop at HGC again! read more

Houston Garden Centers - my dead Christmas tree a week before Christmas - Nurseries & Gardening Near Me - Cypress, Texas

I had recently purchased a Jasmine plant and I was looking for some new soil to plant it in. Usually my experience with customer service at other garden retailers is pretty poorly received, but here I was blessed with the help of a cheerful lady that was working this past Sunday. Her name is Edith and I would like to give a shout out to to the public to reflect on her kindness and the effort that she took to go out of her way to help me find the things I might need for my Jasmine plant. Thank you Edith and keep up the great work! read more

This writing is based on the failure to perform the most basic business fundamental...answering the phone. I've called this business three days in a row at least three times per day, and every attempt is a failure. Nobody answers the phone, ever. It's amazing how businesses nowadays fail to do the most basic fundamentals. Wow. read more

I could not believe the reviews and I took the chance on visiting this place looking for some plants, but I don't think I will ever go back there. Out of all the HGC that I know of in the city met area, this is worst ever. Good Customer service is long gone, people there don't do any minimum effort to treat well and help people out with doubts. Definetively, this is not a good place to go, good for us, we do have plenty of other places where they sell beutifull plants and with much better service. read more

BEST VALUE (5-year customers): lowest cost, excellent plants & trees. We have bought - literally - hundreds of plants here: Knock-Outs, Drifts, Oleanders, Cestrum, Plumbagos, Loropetalums, Amaryllis, Chrysanthemums, Butterfly Sweet Peas, Junipers, Lantana, Verbena, Mexican Petunias - and Little Gem Dwarf Magnolias, Japanese Loquats, Blue Points. The staff is NOT knowledgeable, but the prices and the plants are all great; if you need info, go to a nursery - and pay their prices... read more

This was the closest HGC (10815 FM 1960, Houston) to our home in Navasota. The selection wasn't bad. Some plants/bushes had signs stating name, light exposure, flowering, and needed water. But I ended up looking up the specific item I was interested in on the web. However the employees were useless! If you try to ask a question you were even lucky to get them to acknowledge you. If they did acknowledge you they acted as if you were disturbing them. Absolutely no knowledge of the plants they sell. Just employees hanging around. HORRIBLE CUSTOMER SERVICE! We won't travel a hour to be treated like crap. Oh and be sure to print your coupons if you do decide to visit. They will not accept anything but PRINTED coupons. read more

Houston Garden Center will not answer their phone...I am looking for a Benjamin Ficus (weeping fig) on their web site they stock them. With them not answering calls, I drove over to their store. I first ask a gentleman if they have any Benjamin Ficus' he replies I don't know ask her. So I ask the woman he was referring to her reply was, "is that a bedding plant or shrub." REALLY, what are their employees for? Maybe I expect too much. read more

I bought a ceramic pot and as i walked down their rocky exit (10 feet from register), the pot fell off the cart and broke. They offered me a discount off another one. Fix your path or don't charge for things that break because of your infrastructure. I will never go back. read more

Definition of insanity... Doing the same thing over and over again and expecting a different result. Every time I come here I think dang the prices are so good. But, if you have a question expect zero help and rude workers. read more

I enjoyed the wide variety of plants at reasonable prices. Cheaper than Lowes or Home Depot, however this store could do better by improving on the customer service, especially the non cashier helpers, who seemed pretty rude and bothered. read more

I bought a Christmas Tree from HGC for the first time. It was loaded on top of my car, I asked the attendant if they could do this without scratching my car, their answer was yes. I got home to take the tree off of my car and found it was severely scratched. A call to the corporate office was of no help, she was rude, told me they are not responsible, and said they have signs in the center stating this policy. I did not see them. I will never shop here again. read more

I went to HGC for weed control for my beds and the employee showed me where it was and I asked if it was safe for pets, he said yes. Silly me for trusting him!! Got home hubby read label where it states harmful to dosmestic pets! I tried to return the unopened bag with my receipt but no all sales are final!! I was told to call the main office which I did and was told "well you should have read the label at the store!!" I will NEVER buy anything from Houston Garden Centers again!! At least you can return items to lowes or home depot!!! read more

I went there to buy 100 x 2cf bags of mulch. My truck can only hold about 30 in one trip. I explain that I'd like to buy the mulch and make a few trips since I have no trailer and the lady working there, who didn't speak much English, said; "No." So I asked if I could see how many would fit in the truck and buy them on each trip and she again said; "No." So I said; "OK, what if I buy too many bags and they don't all fit in the truck?" To this she just shrugged her shoulders and said; "maybe no." Then she called someone on the phone and they chatted in Spanish. Then she looked at me and said; "No." I'm still not even sure she understood a word I said, and she acted as if I was interrupting something more important. I took a handful of gardening tools (worth about $100) back to the rack and replaced them and walked out feeling like I was in the Twilight Zone. I got home and looked up the website for Houston Garden Center to try and reach someone to let them know they are losing business at this location. There's no email address or phone number to call. I guess they don't care about the business. Me either, I won't go back. I'll head over to Lowes and see how that goes. read more

Horrible customer service! Very rude people, and if you don't pay attention, they charge you more... Count the plants at the counter because in my case they overcharged $25.5 and I just realized it when I was at home. Will definitively look for another nursery as my experience there was too ugly. read more

I think the reason this location of Houston Garden Center earns a higher rating from me than it did from others is differing expectations. The store is always stocked with a wide variety of healthy plants suitable for the Houston climate at reasonable prices which is why I shop here. They also offer a good assortment of other gardening necessities but certainly not an exhaustive one. I do not expect the staff to be experts in gardening; they are merely clerks to work the register and point me to plants. Compared to the location closest to my house (W. Little York & Hwy 6) this store is larger, has a better assortment and the aisles are wider. Wide aisles might sound like a minor point until you have pushed one of the carts around in them. My biggest gripe with this place is the parking, but even that is better than the WLY & Hwy 6 location. read more

Customer service is terrible! I asked for help locating a plant after walking around for a while trying to find it on my own and the employee only pointed to the entire outdoor area and said "all I can do is point you to the right direction" . Not helpful and she was rude...she seemed upset I asked her something. I left without the plant. read more

Employees are rude and not helpful at all. Asked two employees where a specific plant was located and they said out there, pointing at probably a two acre area. Am not going to wander aimlessly around their entire nursery if they won't tell you where you need to go. Will never go back to this location. Used to live in Webster and the employees at that location would gladly go with you to show you were to go to find what you were looking for. read more

This is the strangest plant nursery I've ever been to. There are rows and rows of plants without any identifying markers. There are some nice looking plants, but there is no way I'm buying anything without knowing what it is. The strange part is that no one who works there knows what the plants are either, that is after you track down someone who can speak English. Although shrugging shoulders and shaking heads are universal and don't require actual spoken words. When I did find a plant that I wanted and could identify, I took it to the cashier who had to ask me what the plant was so she could look up the product code. I could have told her anything and she wouldn't have known the difference. There are better nurseries out there. Avoid this place unless you're interested in buying mystery plants in quantity. read more

I only give it one star because I had to, but if you ever need plants don't give the Houston Garden Center-Cypress location any of your business. Not only was I battling a crazy toddler, but when I asked for help not 3 people could help me. Then when I finally made my decision. (which was out of exhaustion from chasing my crazy child) I proceeded to push the cart with 4 giant bushes, an assortment of flowers, and some mosquito repellent while holding crazy kiddo to the check out counter. All this while being laughed at, because of the enormous struggle I was enduring. Then being asked, "you ready?" As I was, then they continued to laugh at my struggle to push the cart to the register. After finally making it maybe 2 feet, they didn't have what I needed to finish my order. All in all I left in tears at the ultimate disrespect and lack of help what so ever. Now, to take my business elsewhere where maybe a slight helping hand could go a long way. read more

Purchased hundreds of dollars in plants. Most of what they sell at Houston Garden Centers doesn't have labels telling you anything about height, sun requirements, temperature range, perennial or annual or anything. So, I asked an employee to tell me more about the plant I was looking at. I explained my front yard and the application in which I was looking to plant. The employee guaranteed me that the plant I was looking at would work just fine. AFTER I paid for the plants, I noticed my receipt stated NO REFUNDS OR EXCHANGES. Once I got home, my husband further researched the plant to see how big it would get so we know how much room to give it when we were planting. When we looked it up we found that NOTHING the employee said was accurate. What we purchased was a HOUSEPLANT! It's tropical and cannot withstand Houston's temperatures and weather outdoors! Since it had only been 1 day and my purchase was predicated on their employee's knowledge and advice, I thought for sure there would be no problem with an exchange. WRONG!!! Even though the employee gave me an incorrect explanation and advice, they stood behind their no refunds or exchanges policy. I even called corporate where they were rude and unsympathetic even though I had spent over $300 and was only trying to exchange 2 bushes worth $40! I will absolutely never buy from them again. Everyone would be better off at Lowe's, Home Depot or the plethora of independent nurseries around town that are more professional and stand behind their advice and plants! It had literally only been 1 day and the employee admitted they gave wrong information! read more

If you want reasonable priced flowers for seasonal color then it is fine if you are looking for information on anything else for landscaping etc forget it the employees know nothing. I think it would be nice if some of the bigger sites had an employee with at least some knowledge of plants read more

I would only buy the 30 that you know for sure will fit in your truck. What happens if you buy it and then return to get it and it is gone? The product is already paid for, even anywhere else I would not expect them to babysit your merchandise. They may not speak good English, but when I go to shop I know exactly what I want. I don't mind looking around for something that looks just right to plant. read more