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    Household Pet Protection

    1.5 (2 reviews)

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    2 years ago

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    9 years ago

    This company is a fraud! My son purchased a dog, numerous attempts to file a warrantee claim and the phone is disconnected!

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    Pet Cremation Services

    Pet Cremation Services

    (2 reviews)

    I lost my soul dog of 14.5 years 2 days before Christmas, lasting paws staff really honored my…read moregirl. I am here to express my unending gratitude for every single employee at the centennial location as well as the Henderson location(where her body was originally transported) for making the worst moment of my life a bit more bearable. From the employees I spoke with that suggested the viewing service while I was hysterically trying to secure peace of mind to Louis who took care of and prepared my baby girl for her final walk home, the compassion shown was nothing short of incredible. With her passing being during the holiday season(12/23) I was not able to have the service until 1/6, exactly 2 weeks after her passing and I was very nervous about how she would look, feel and overall be presented to me. As soon as they opened the door to the bereavement room that was prepared for us an instant cry of relief, she looked just as she did while she was sleeping, so peaceful. I've seen a lot of reviews commenting negatively on prices for this service(and pricing in general) so it's important to me to share just how incredible lasting paws staff made the worst moment of my life. Honestly the cost was such a small price to pay for the experience of being able to touch, kiss, hug my baby girl one last time. So while some may think this is a "money grab on grieving pet parents" I could see(and feel) just how much love and care went into her viewing service by the staff. They bathed her, brushed her and had her prepared on a table with soft blankets and a pillow for her head. Louis did a very thorough job of explaining everything about the cremation process and communicated with me through every step. I brought supplies to make more nose/paw prints but forgot scissors so that I could clip more of her fur, without question the sweet front desk staff provided a pair of scissors and a small plastic bag to keep the clippings in. I had used a euthabag(instead of standard issued plastic bags) that I had sent to all of her loved ones to write sweet final goodbye messages. One of the many reasons I did this was so that whoever was handling her could tell how loved and special she was...Louis made a point to comment on this stating that him and the staff really enjoyed reading the messages on her bag and could feel how loved and special she was. That small seemingly insignificant exchange truly helped my grieving heart so much, just to know she was seen in death the same way as when she was here, so very loved. I had 30 mins with her but of course was offered more time if I felt as though I need it, in fact when Louis came back in to check on us and I had said I was ready, after explaining everything he even confirmed again that I did not need more time. I was given the option to leave and come back when everything was done OR stay in the room dedicated for us while she was being cremated. I opted to stay with her throughout the entire process because I promised her I would be with her until the very end. Once Louis took her to the back I was still able to watch via a tv with a live feed in the bereavement room and Louis even came back in the room to let me know when it was finished and he was going to be opening the door to begin brushing her ashes out so that I may look away if I needed to. I was there from 9am-2:30pm and was able to go home with her and all of her prints and clay paws. I guess I'm leaving this review to sing the highest of praises for lasting paws employees and their viewing service option but also to let any grieving pet parents know: if you're on the fence on whether or not the viewing services is "worth the money" ....it 100% is-being able to kiss her sweet nose one last time was priceless and truly has helped so much with my grieving process. Also I hope Louis sees this and knows how much of a positive impact he made during the worst time of my life and how grateful I am for the care he showed my girl after her passing-He made this whole experience a bit more bearable and really honored my girl.

    Putting my dog down has probably been one of the hardest things in my life. I decided to put him…read moredown at home and Caring Pathways was the vets that I went through to do that. PCS partners with caring pathways to provide ashes (if you want them), and a complimentary paw print. I went to go pick up my paw print today, and it was probably the most loving space I've walked into. It gave me some peace to know my boy was treated with love all the way through. I'd trust them with any service you need.

    ShamPooch

    ShamPooch

    (12 reviews)

    This is a very long, drawn out story but worth reading…read more 1. March 22, 2019 I called Shampooch and spoke with Sheena for 4 minutes scheduling an appointment for my Bernese Mountain Dog. I gave her 2 days to choose from and she chose April 4th telling me 9:30 was the drop off time. In that conversation she verbally quoted me $65-95 for the groom. 2. April 3rd comes and goes and I mention to my husband that I never received a confirmation text/call/email for my appointment. 3. I arrive to the business at 9:30 on April 4th and shockingly the lights are off and the doors are locked. I call the business number and get the voicemail, however at the end of the voicemail is a number to text for immediate response. I was not prepared to write down the number and decided to wait a few minutes to see if this person would actually show up. Shockingly, she failed to show so I decided to call the number again prepared to write down the number to text. Sheena did answer this time and when I identified myself she was shocked and denying that we had an appointment . She asked for my number and told me she would call back after checking her computer. 4. Cut to over 15 minutes later, instead of calling she texts me saying she has no history of my information. She offers a teeth brush and 10% discount. I CALL her back saying I do not want her touching my dog's teeth but want a 20% discount which she agrees to. We schedule 10:30 the following day. 5. I arrive exactly at 10:30 to drop off my dog. Sheena is literally draped over her grooming table eating fast food. She fails to greet me in any way whatsoever. No smile, no hello, no welcome to Shampooch. She grabs Oliver's vaccine records out of my hand as she is licking her food off of her fingers. 6. After receiving a call saying Oliver is ready for pick up I arrive to take him home. Instead of receiving an itemized invoice I am given a small piece of scrap paper with a hand written number on it. This number does not reflect a 20% discount in the range that was verbally quoted. When I inquire about this random number I am interrupted by Sheena who is calling me rude and telling me I am a liar because SHE doesn't remember our phone conversation scheduling the appointment. Obviously, this is not received well by me and I immediately react by a big fat zero for tip. After getting home I then receive an essay of a text message continuing to insult me and insinuating I have neglected my dog when in fact it was only 8 weeks since his last groom. The lack of professionalism and complete disregard of every aspect of customer service blows my mind. I have one final comment, which I am aware is knit picking. I work in the veterinary field and it is imperative that there is a two door barrier. When I arrived to pick up my dog the front door was propped open. This business opens to a very busy Chambers Road. Yes, there is a half wall when you enter the business but when I leaned on it, it was incredibly unstable. Again, the complete disregard of safety and professionalism is mind boggling. I beg all of you to never bring your pet to this business.

    Thank you a million to Shena and her team for always taking amazing care of my blind and deaf 17…read moreyear old poodle, Salsa!! They are incredibly gentle with her, and she always leaves happy and looking great!

    Household Pet Protection - petservices - Updated May 2026

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