PLEASE READ!! I've given much thought to what I wanted to say. I called around to various groomers as mine was booked for a week. Over the phone I was told $45 for groom additional $20 for deshed could be a little more depending how long it takes, sometimes can take up to 4 hrs. I brought my dog the next day, had me fill out paperwork. When I was done, no one in sight & my dog was roped to a tub. He was crying, which is rare my dog does. I was so hesitant to leave but I told myself it would be ok, it's only a couple hrs. 11 drop off. At 2:30 they called saying he was done, I raced over there. He was tied to a wall on a rope around his neck, so short he couldn't even sit if he wanted to let alone lay down. (I have video) no water in sight! No worker in sight. Except for a guy blow drying or something, another dog behind a partial wall. Couple other dogs where barking & he starts yelling "SHUT UP"! That's when I went & got my dog myself off the wall. Finally someone came up, later find out it was the owner. She tells me he had so much fur, I'm going to be happy. He is a ridgeback mix. Short hair. She then tells me $110. I almost died. I was told $65 on phone. She begins to argue saying I must've heard wrong. After she went & got her daughter & argues w me for 10 min, she said she could do $95. I said you know what I'm going to do, I'm taking my dog & I'm going home. I'll be back. At this point, I knew I wasn't giving my credit card to them. I was going to get cash in the amount I was told. She said she would call the police. I said go ahead, it's a civil matter, nothing they can do. Talk about a professional place?!?!! She said that it cost so much because he had a ton of hair & it took up to 4 hrs. Wait?!? He was done after 3 1/2 & was completely dry! Which means he had been done for at least an hr. I am not stupid!! This place is a scamming business starving for money. If you don't have the guts to stand up for yourself, she will make you believe they worked so hard on your dog. I want to add, not only did they call the police because I did show back up w cash (as I didn't trust them to have my credit card #) & the officer told her the same thing as far as it being a civil matter, but my dog, a day later developed a area where they were to aggressive & has a wound now. They only care about a buck & not your pet. Explains why they had openings within a 1/2 days notice.
UPDATE--- in response to your response, I think you guys have a lot to work on. If we want to critical in details, my appointment was at 10:30 & I arrived at 10:45 due to getting off late at work as I explained could happen when making the appointment. Again, you guys are a horrible business. Yeah sure, if you want to use a tub and clean your own dog, probably a decent place to go. Maybe. But beware having your dog groomed. read more