If you're a first-timer, a NYC visitor, or someone wanting natural Japanese/Korean lashes, AVOID this place. They push manga volume, no matter what is requested upfront.
I requested a natural style. Fast forward, after one eye was complete with dark black shiny synthetic lashes that looked nothing like the photo I agreed to, I didn't want to continue.
In their reply to another 1 star Google review, claiming "strict professionalism and respect," was not at all what I experienced. Grace shoved me 2x in an effort to get me to sit upright from the lash bed instead of verbalizing it. Her fingers pulled and pressed my lash line while her heavy hand rested on my face. No matter who your "top technician" is, if they can't treat clients with grace like their name suggests or with gentleness, then professionalism and respect does not exist.
The front desk person then tried to keep my deposit by claiming (1) I approved of the lash style when we clearly came to a stop after the one eye, and (2) the deposit covered "the full hour" even though I wasn't on the bed for an hour. She knows what's factual, but came up with false justifications. Run the cameras back .
Between the physical mishandling, the front desk's strange gaslighting, complete miscommunication, continued reluctance, and making me feel like I was the nuisance, YES, this salon truly isn't for me. I'll gladly take myself to a lash studio far more superb where they can handle both my eye and body gently and can communicate honestly.
Both individuals I dealt with need re-evaluating. Vile behaviors. read more