I was very happy with this hotel. The service and the courtesy of everyone who worked there. I was only there one night. It's close to a lot of places you can go to in TJ. If not walking, a cab ride away. People were there with their kids, and families. I gave it a five star. I only wished they had a pool but it was great as is for what I paid. I'll be giving other Tj hotels a try in TJ as I've done a couple of air bnbs in playas de Tijuana but am but am much more secure having my car parked in a parking structure the the one here at ticuan (was included in my stay along with breakfast). read more

Great place in the middle of Tijuana zona Centro a non smoking building GREAT..... coal room modern bathroom. No you can not bring g a guess on the middle of the night .... lol Great breakfast included in your stay .. One of the best places in the 664.. TJ... read more

Over the past few months I've been crossing the border from San Diego into Tijuana. This was the first time I chose to stay overnight. Prior to this trip I would simply cross back over the border in the San Diego to stay for the night. I used a hotel app define what I thought would be an OK place to stay. I must say that I was completely surprised by the both quality of the hotel and the rooms. I travel quite often throughout the southwest, and I am somewhat of a snob. By that I mean I just won't stay in any place. When I go to Vegas, I will only stay at Aria. And I've never stayed at aria that cost me less than $250 a night. I spent about $100 for the night in a room completely equal in value to any room at Aria. To say that I was impressed, is an understatement. Thank you for a very pleasant night in your facility. read more

Pretty cool hotel. I like how they have free valet. Just tip the people every time. Will come back.

First time staying here, we got a great deal and we were close to all our walking spots . Stayed here on a weekend.. this is such s classy and welcoming hotel..customer service is great ! Don't need to leave the hotel to go get a bite to eat, for $9 you can have a 4 course meal which by the way is delicious! The rooms are clean and spacious .. I will definitely return and recommend to all my friends and family. read more

Always a good place to stay. The hotel is nice but it does need some touch ups here n there. Other than that, they have a great hotel bar that serves good drinks. The staff is very nice and accommodating. It is close to a lot of entertainment. I highly recommend visiting this hotel. read more

Writing a review regarding a stay on Saturday the 13th of January, we arrived a bit late checked in at approximately 5:20 pm we were there for a family event in a near salon once arrived we attempted to check in to 1 or the 2 room they had booked for us thru Orbitz at that time they informed us that only one room can be booked due to the fact that other IDs were not present as they require IDs for all their guest this was not an issue. We checked in proceeded to drop off our luggage which took approximately 20 mins. and then left to our destination to be with our family after the event we went to request the second room and Perla informed us that the reservation was cancelled and no longer was available we proceeded to declare that our stuff was in the room and in a second room was not provided as booked then we can proceed, our family that was to stay in the other room (parents of the 15era) proceeded to leave and we settle for what seemed to be a mistake. At this point we proceeded to our room, prepared for bed, only to be awaken by a loud knock, 2 male police officers armed as well as 3 hotel management personnel asked us to leave the facility immediately, we scared immediately did. We were at that point escorted and were asked to speak to management personnel in the lobby as we (me and my spouse) informed them that we had no other place to go. We still had hopes of returning to our room, this had to be a MISTAKE! Once we arrived down stars my husband was handcuffed, and taken away shortly after I was mistreated by police and taken in handcuffs by a female officer in a separate car, fearless and ripped of my rights the female officer instilled fear by states that I wound see a judge and would face criminal charges, again scared and cold I attempted to explain that this was all a mistake and that the hotel had perhaps confused a situation or circumstance. They then took us and some belongings and dropped us off in rual area of Tijuana unknown to us but an officer proceeded to state that the particular area was not a good area, we then contacted our family and were at this point reued, we then attempted to retreive our vehicle for the hotel site, however this is be resolved and legal represention will be met. I do not recommend a stay at this hotel, this place is dangerous, we are happy to be back in the states, I will seek medical attention, but glad we are safe as this experience was terrifying. read more

Ticuán is truly the best in the area. The reception staff is very friendly, helpful and can speak good English if you need it. The spa is nice and the restaurant is also very good - nice steaks and seafood and a great breakfast. Self-parking is free and valet is also available. read more

Hotel Ticuan - Breakfast menu - Hotels Near Me - Tijuana, BCN

If you're ever trying to visit Tijuana in Mexico and stay for a couple of days this is the place to book! My boyfriend and I came here for our anniversary and let me say he did a great job this hotel has great customer service and is very clean my boyfriend booked us the room that also includes a jacuzzi bath! Besides the regular bathroom! Love love love it & has walking distance to some fun places like the Disco club (Las Pulgas) and walking more forward shopping center & strip clubs ! All very great not to shabby for our first time here would recommend 100%! read more

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Very skeptical about staying overnight in a Tijuana hotel however after reading reviews and doing some homework sounded like I could actually be comfortable in this hotel. Price was not bad at all for one night, $100. We had the option of staying further out towards Puerto Nuevo and it would be cheaper however we wanted to be closer to the boarder so when it came time to leave the next day we wouldn't have much of a drive back. Upon driving in I liked that there was a private parking garage for the hotel. Parking attendant was very nice also and reminded us to get our ticket stamped so it would be free. Proceeded to check into the hotel, very nice lobby, then went up to our room. I immediately inspected the bed where I did find some unmentionable finger marks on the underside of the bed cover (Eeek!!). Two of the decorative pillows also appeared to have drool stains (Ugh!!). Called down to the front desk and asked if we can have our bedding changed out and a manager came over within 10 min to inspect. Housekeeping came over and we left as they changed the bedding. We were within walking distance from Avenida Revolucion so that was cool. Came back as it became dark and enjoyed the rest of our evening in the lobby eating delicious sliders and hot wings, amazing staff at the bar made everything better. Apple martinis, $2 beers and shots and at the end of our night the bill was less than $40!! Not to mention they had pay-per-view and were showing the boxing match we wanted to see if we were home. Breakfast the next day was amazing as well! Cons: That atrocious bedding (wanted to add that everything else was pretty clean though) At times wifi up in the room was out You can feel the vibrations (all night long) from the club next door Pros (Def outweighed the Cons): Huge jacuzzi tub in the room was so fun! Food and drinks were amazing and cheap! Bar staff phenomenal! Pay-per-view in the bar Can't wait to return! read more

Hotel Ticuan - Hotel Ticuan's breakfast never disappoints! Super yummy chilaquiles! - Hotels Near Me - Tijuana, BCN

In the past this hotel has been very good to me. Unfortunately my last experience is horrible! On July 1st, 2020 I made a reservation for 2 days for July 14, 2020 but had to cancel on July 3rd because I was affected with Covid 19. They informed me in the steps to do so I can get my refund back, (email a picture of my ID, my confirmation number, my bank number) and informed me it was going to take 2 months to get my refund back. It's August 8th, 2020 and I still haven't received my refund. When I call they don't let me speak to a manager and the morning staff tells me to call in the evening and the evening staff tells me to call in the morning. So they kept my money haven't resolved my situation and they don't allow me to speak to a manager to come to resolution. So if you plan to stay at this hotel make sure you make it because you won't be getting your money back! read more

reason why I put such a low rating is because of the behavior of one of the lady's who worked the front desk, she came off with the worst attitude when I had a question about my stay, not only that policies haven't been changed in a while and I feel like this hotel needs a change on how they mange the employees. read more

I really want to give this hotel a 5 star review because for the most part, everything is pretty amazing. However, I 100% drew the line when my two yr old son found a pill on the floor. Goes to show cleaning is not thorough or disinfected. From the minute we checked in, it was problem after problem. Mind you we have been staying at this hotel for the past 3 yrs every time we visit Tijuana. & every time we have a problem. Last time the bathroom toilet was dirty, we complained, switched rooms for 1 night then had to switch back. This time, they refused to give me the room I specifically booked with a month in advance with specific instructions of a "city view window". I had to wait 1 night again to switch rooms & even then, I am the one losing money because of the price difference. Definitely will not be staying at this hotel next time. read more

Absolutely disappointed never coming back here again. We get theirs around 8pm to check in and floor is stained/ looks dirty. Then there's still trash from previous visitors inside the drawers! And worst part of all is the hot tub inside the room (which is the main reason we got the room) smelled like sewer and so much stuff was coming out of the jets! We then called reception and asked to switch rooms two times but they said there was no more rooms like that available so then they Called maintenance and they came to clean it 3 times!! By the time they were done it was around 12 AM at night which means they were in the room the entire first night their! NO ALONE TIME AND NO HOT TUB! We asked if we could be charged for a regular room for only the first night since we didn't enjoy any of it at all. They said these things happen and it's not their fault! AS IF ITS SUPPOSED TO BE MY FAULT???? Absolutely ridiculous never again and don't waste your money in the nasty hotel that doesn't clean their rooms properly! read more

Hotel Ticuan - This is after the third time they drained it. The first two times couldn't take pictures because maintenance was standing right there - Hotels Near Me - Tijuana, BCN

This was the Go-To Hotel for me & my wife for a few Years, until Today. We decided we're not staying here any longer, there were several factors. I'mma start with my first issue at this hotel dating back to around January, when I checked out, I forgot my $250 USD Beats earphones in the room, I didn't noticed until I got home. I called the hotel & they told me they had found them & they would be holding them for me at the front Desk until I'm able to pick them up. I wasn't able to go for several weeks, I live in Los Angeles & it's quite a distance to drive there. When I went back a few weeks later, my earphones were nowhere to be found. They said there was nothing at the front desk & that they had no Idea what happened to them. I let that slide at the time. This time around, me & my wife along with our 3 year old baby checked into a Jacuzzi room, we never had an issue before with our kid, until my wife needed extra towels yesterday morning, I went downstairs & asked for extra towels, they told me that a maid would bring them to my room. I went back to my room to wait for them, & my kid was watching cartoons at the time, doing his baby talk. About 5 minutes later, the maid Lady (Karla) went to deliver the towels, I tipped her a few Dollars & not even 10 minutes later, the room phone rang..... it was reception, we have word that there's a baby in the room , the lady said. You have to come down & pay a $200 Fine (which unfortunately I did) When I asked what happens if I don't pay it, they told me I would be black-Listed from the hotel. I already had paid 2 nights, it was either pay $200 or move all my stuff to a different hotel, quite a hassle, so Indecided to just pay the fine, since they offered me a room w/out Jacuzzi at no extra cost since my rate for the jacuzzi room I got covered it, but I still had to pay the $200 Fine for having my kid, not cool. Now that I'm packing to go home, I was doing trips from my car in the parking structure to the room, back & fort. While I was inside my room packing, I left my room door open, & the security guard came to tell me to close my door, that I couldn't keep it open. I was gonna start verbally complaining to him, why is he telling me to close the door when I'm the one paying $130 USD a night to be in that room, but I didn't wanna get too overwhelmed & trash talk him to the point where I get kicked out on the spot. I'll be making a complaint once I check out tonight, but most definitely I will not be coming back here anymore. They have everyone watching you like Hawks, from the moment you arrive to the parking lot, until you check out. They got people watching you on the hallways, on the parking lot, outside, everywhere. It feels more like a Prison with no privacy whatsoever. We put the (Do not disturb) signs & they still come in, my wife yelled at the maids several times already, they came in while showering too once. I'm about to check out in a bit, but I wanted to sit down & write down this review for anyone out there trying to stay here. Not recommended, find another place, there's many other nice hotels around, don't let the Jacuzzi experience fool you. These people are money hungry, they're just waiting for you to mess up to pay the $200 USD fine, I'm pretty sure whoever tells, gets a commission, just a whole bunch of Low-Lives Staff, I just can't believe they're still in business. Thanks for letting me share my review. read more

So far so good! A great place to stay clean rooms, good service, and the most important people whose working here are honest. Un buen lugar para estar en el corazón de tijuana. read more

Don't agree with a lot of the negative reviews of this hotel. Honestly have no complaints. Weekend trip with girlfriend for Valentine's Day from San Diego. Booked suite with jacuzzi which exceeded expectations. Spa an gym were in line with a 4-5 star hotel, an were nicer than expected. Restaurant an bar in lobby are very nice. Security in valet and entrance are welcoming and make it feel safe for anyone with concerns. Rooms was very clean, had a lot of amenities. We came back from dinner with left overs an our room didn't have a mini fridge so they sent one up to us within a couple minutes. Small stuff that this hotel did to go above an beyond, which sets them apart. Would highly recommended an will be back for another get away read more

Hotel Ticuan - Hotels Near Me - Tijuana, BCN

This is a lovely hotel but our night was hell. We checked in and specifically asked for a quiet room. We were given room 504. But the club across the street had beyond loud banging music. I called the front desk and she said the music goes on until 5:00 am. There were no other rooms to put us in. She apologized and sent up ear plugs. Nothing helped. Zero sleep. read more

I recommend upgrading to the room with the Jacuzzi. The breakfast is great, wonderful location in TJ the city of dreams. read more

Doesn't look like much from the outside, you kind of have to drive around the block to find the entrance to the hotel it's a little hidden. Definitely a hidden gem, as soon as you drive up there's private parking they do charge but it's roughly 5 dollars more or less depending your stay. Customer service is great! Front desk was super helpful and friendly when attending to my needs. The rooms are very nice everything is very modern dont recommend getting a room right next to the antros next door but if you keep your windows shut it's not that bad lol other than that the inside of the hotel itself was beautiful! Truly enjoyed my stay is definitely go back. read more

Love this hotel. Came for a night with my partner for a romantic night. Everything was perfect. Customer service is wonderful. The restaurant food was amazing and for s great price. The room was very clean. Jacuzzi was bigger than what i imagined. Will definitely come again and will recommend to friends and family. read more

This place was great- I asked for a room where I wouldn't be disturbed by the nightclub (although I did bring earplugs, just in case, but I didn't need them.) The hotel wi-fi was fine (despite some other reviews stating otherwise.). I felt comfortable, relaxed and safe. This is a great hotel. I will definitely come back. :-) read more

Hotel Ticuan - Hotels Near Me - Tijuana, BCN

Update: bed bugs Stay clear of this hotel at least of room 613. I have at least 7 bed bug bites. Not surprisingly I should have demanded to get another room (I requested prior to going in but it was denied) Worst experience of my life If you ever imagine what is like to stay at a hotel in hell this is the place for u. Its 4am and my pregnant wife and I are fully awake due to the this awful noise from their own nightclub next door. The entire night the windows have been vibrating because is so loud. It's just baffles me how the owner can not do something to reduce the noise if their own club or invest in better sound proofing. In addition the first thing that we notice when we walked in it was a dirty sticky suck. Stay away there are many options where you can stay in TJ. read more

I gave it a thee star because the hotel is really nice and clean, but don't let that fool you. If you think you're going to get a good night sleep here forget it !! First the hotel is half block away from the Tijuana main strip ( La Revolution) so that says a bit, second we'll due to that it is very loud with loud trucks, cars, and police sirens till about 2am. And third well you could hear the music from Las Pulgas night club tio 4 am read more

Really enjoy staying here. Very clean and safe. Excellent service in all areas from the security guard in the parking garage to the wait staff at the on site restaurant. So close to the revolution action where you will find all the fun your looking for and then some. The new gym and spa was recently opened. The gym is spacious with plenty of equipment...can't wait to try the Spa. read more

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Had a really horrible experience at this hotel. Here's a rundown of my stay: - When I checked in to the hotel, I told the receptionist that I had already paid via Expedia. She said no you didn't, you only made a reservation. I was pretty sure that it said "paid in full" when I reserved it and she said no, it's not paid. I said OK and handed her my credit card. Five minutes later, she is printing out something and talking to her manager - she tells me that I actually DID pay, and that she would refund me the amount she charged on my credit card. She did give me a cancellation receipt. Fair enough, mistakes happen. They did take a photocopy of our ID's, which I thought was weird, but maybe they have a lot of jerky people coming in and destroying rooms. OK. - We were given our room keys and took the elevator up to the floor we were on. When the room door was opened, it was clear that our room was not clean - leftover food was everywhere, and the bed was unmade. Strangely enough the bathroom was clean (there was a little sanitation band on the toilet). I called downstairs and asked to be transferred to another room. - We were put in another room and shortly after using the toilet, it overflowed, causing pee and poo to get all over the bathroom floor. I asked to be put in yet another room. - We were put back in the original room which they had managed to clean this time, but they might want to wash their cleaning rags with some soap because the entire place smelled like nasty mildew. At this point I was too tired to call and ask for yet another room change so I just dealt with it. - There were weird flashing lights in the ceiling that flashed in about five second intervals all throughout the night. That was a fun treat to try and sleep with. - When I woke up in the morning and tried to take a shower, I was greeted with the discovery that there was NO HOT WATER. I guess they ran out?? - When I tried to bring my concerns up with the hotel manager, she was polite enough but told me there was nothing she could do. Fair enough, maybe they don't give her the power to process refunds. But what a lousy place to stay. Bottom line, if you're going to present yourself as a 4-star hotel, you should probably have things like working plumbing and hot water to back those claims up. Total waste of money and completely ruined our trip. read more

The previous reviews had me try this hotel. A little to much hype for outcome. Definitely has its pro and cons. Or ups and downs... I like the location, the initial arrival, and $2 beer. But the check in began the downfall. 3 ladies behind counter consumed with cell phones and their own conversation..... Followed by needing a room change that took forever, due to no A/C, and no working windows. I enjoyed the bar, went out, and visited with friends. I didn't stay the night. Just wasnt sold on this place. read more

If you go to TJ - get a hotel room! You're going to need it. Hotel Ticuan is very economical, but still nice inside the lobby and rooms. I've stayed here a few times, never disappointed. Right in the heart of downtown TJ - you can walk to most bars. Be careful talking to the taxi cab drivers out front, they'll try to screw you over. Just ignore them and go upstairs to your room. Super chill spot, this is my downtown TJ home base. Perfect for pregaming (not that you need to in Mexico). Keep that Pedialyte on ice! Hangover cure. read more

We spend the weekend in TJ/Rosarito/Porto Nuevo at least once a year and have been staying at the Hotel Ticuan since it opened. It is a 3-4 star hotel experience for a Motel 6 price; about $65 a night. The location is right in the thick of things off of Revolucion. It's been consistently clean and well kept-up every time I've been there and the staff are always friendly. The parking is free and attached to the hotel, The food from their in-house cafe/room service is spotty. I have had very nice food there and food so bad it was inedible. If you're too lazy or tired to go out, avoid their take on non-Mexican cuisine from hamburgers to pasta. Be sure to get a room away from the disco next door due to noise. We always do and have never had a noise problem. read more

This was a great find from a new friend in Tijuana, Mexico. Highly recommend!!! It was rely accommodating and in close proximity to everything. This hotel had embroidery on towels and everything. Super nice rooms and bathrooms. Staff was great. Good and beverage was very nice. Noise at night but near the scene. Will stay again! read more

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I would definitely stay here again, took a family trip to Baja booked this hotel for 4 days n all I have to say is nothing but good things, the staff is friendly and helpful the location is perfect the room and parking were great... the hotel restaurant is nice and the food is delicious. I will recommend this hotel to friends n family! Gracias a todo el staff por ser tan amables, nos vemos pronto ! read more

I loved our stay at Ticuan! The service is excellent and will be staying here again in the near future... read more

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I stayed at this hotel 3 nights. Really beautiful hotel I was very surprised. Really nice room seat up, clean, and the beds were super comfy. Staff was very nice and helpful. read more

This hotel is right in the tourist area. I feel safe and they have restaurant inside as well as a bar area to drink a few beers or a pina colada. Over all experience is awesome. Your next to a very happening night club called Las Pulgas so at night its popping off. All around you are tacos and across street massage parlor ;) there is no pool here but they do have a Spa. Would I stay here again? Yessssssss always read more

Good hotel to stay at. Remodeled rooms very clean. Lots of cameras in the hallways and security guard so it is very safe. Right next to Revolucion where all the action is. I come here on a weekend every month. Prices are good on the weekends and the people who work here are very nice read more

This is a great Hotel. The staff hate arrogance specially from US visitors. If you are not polite to them they will make your day hell. US tourists (or others) let me give you a piece of advice, please don't go to Mexico and act like you own the world. Before opening your mouth and run it in English, ask if its ok to communicate in English. Ask it in Spanish, using whatever little Spanish you know first. Say Hola, Buenos dais, tardes, nocehs. say profavor, say gracais. say lo siento. say con permiso. Show humility rather than arrognace, it will make your stay much more pleasant. Sometimes the way the staff show frustration is taking it out on the guests. When they do that, I just smile or just walk away and come back and try again. As an American visitor, getting mad or arguing will only get you in trouble. The cops will always side with their own, specially in this Trump era. read more

My family and I stayed here for one night and it was much more than I expected, we stayed in the presidential suite & I'm so happy we did , price is not bad . This was the last room they had available that sat night . I would've given them 5 stars if it wasn't for the server at the restaurant I didn't get his name unfortunately Other than that this place is amazing I will definitely be returning read more

DO NOT EVER COME HERE. This is the worst hotel ever. They treated my family like we were nothing. First of all they canceled my rooms for no apparent reason my check in time to pay my rooms was from 3-7pm and I showed up at 5pm with my emails and recipes they said no Rooms were available. Even the manager was the most rudest person ever she had no experience as a group leader she should be demoted for how she talked to my family. I will NEVER come her again nor will I recommend this to any of my friends in states and I'm a well known person. read more

What an amazing hotel! The staff is very friendly and professional. Our room had a king size bed and was impeccable. As soon as you walk in you can smell the cleanliness and we loved the decor. The location is close to the border and all the fun activities, the casino and stadium. Highly recommend! read more

So far having a good experience. Centrally located to downtown and my dentist, very clean and well kept, with a good price point. Breakfast and parking included. Just had dinner in the hotel restaurant. Food was excellent, beautiful presentation and very tasty. read more