When I booked our reservation online, it said they offered a shuttle service to and from doctors in…read moreTijuana and that we had to reserve a room there to take advantage of the shuttle service. As it turned out, they have nothing to do with the shuttle service other than the fact it does show up at the hotel. Bottom line is, it cost us an additional $200. cash the next day to use the shuttle service. Had I been advised of that, I would have gone a different route to get to our doctor. Very deceiving. Not happy.

The location is great for quick eats, as its right next to McDonalds and a gas station…read more The rooms are quite clean and comfortable, with cold AC, TV, desk, and refrigerator. The typical Best Western breakfast is offered which includes instant eggs, bacon, toast, & oatmeal. There is also free coffee in the lobby. Staff was very friendly. Downside for our stay was the fitness center opens later in the morning. This is a very high transient location for travelers that go in between San Diego & Mexico. Be careful at night. There were many sketchy people loitering around the gas station. SUGGESTION: Try to get a room on the backside of the complex. The front is busier, with many of the 18-wheeler tractor-trailor trucks parking in reverse, creating that loud beeping sound. Overall, if you're comfortable with this arrangement, for the price and convenience, I recommend staying here.

Great location, clean and wonderful staff. The room was…read moreclean and nice. Our stay was wonderful and quiet.

Horrible nasty hotel! Disgusting conditions, smell of chemicals in my room. I see lots of street…read morevice activity outside

Average, office ladies are a bit rude, they seem to be very unhappy working there, room. Was clean…read morebut we saw a couple of roaches

This place was absolutely NOT IT. For the first time I can…read moresay 1-star is gracious. There was black mold on the inside of the bathroom. I'll say that again: THERE WAS BLACK MOLD IN THE BATHROOM. The shower would not turn off making the bathroom floor constantly wet. I should also note that the water pressure was not the best but with all the grime around I did not want to linger anyways... There was rust, grime and dirt in the shower fixtures and sliding door. We arrived to find hair and debris in the shower grate. The room itself was moist the whole time. Pulled back the covers to get in bed and the covers were moist. We stayed one night here and when we left all of our things were moist and damp. We let the administration know and ultimately maintenance said they couldn't do anything about the issues. Also the walls are thin you can hear the television from a neighboring room quite clearly. Let the pictures speak for themselves. Don't waste your money or time here.

Food: 4/5 Service: 5/5…read moreAmbiance: 4/5 Parking: 1/5 Family friendly: 1/5 Stroller friendly: 0/5 ADA accessibility: 0/5 This 10 room boutique hotel is on the strip overlooking Ave. Revolución.  It has a modern, hipster vibe. The rooms are small, with all the usual amenities, plush bed, and space is utilized well.  Staff is very friendly, attentive.  There is a really awesome bar with indoor outdoor seating and the chef/bartender Miguel  great stories and life experiences from his world travels he's willing to share. Drinks were good but a bit expensive.   If you are a couple who want to be in the downtown TJ area to experience nightlife, this might be the place for you.  However, the hotel doesn't have its own parking, as it is off-site, not oriented for families or those who have difficulties moving around or in need of ramps.

Pros: *Receptionist was very customer service friendly…read more *Strict entering the hotel security. I felt safe. *Bar was clean and great environment. *Close to all the Bars, Casino, Clubs, & food. *Bar Waiter is great and attentive. *Drinks are great, loved the Whiskey Sour. *Bathrooms are clean with hot water. *Loved the hotel environment and the artistic atmosphere. *The hotel gives discounts on parking. *Decent coffee by the reception desk. *AC was working. Cons: *No way to cancel rooms. *Rooms are a little pricey for the location. *No free continental breakfast. Just some small cakes and postre at the reception desk. *Bed sheet had stains. *Pillows are too soft. *Bed mattress was okay, I prefer firm mattress. *The room I stayed in had a huge square hole on top of the closet. *You have to park your vehicle at the 24-hour Sorianas Parking Lot. It appears to have no security, so park at your own risk. *Hotel is not exactly located at a great location, I witnessed a robbery and an on foot cop chase. *Loud music that you can hear in your room until around 2:00 am. But it's not too uncomfortable. *Can hear doors slam from other rooms. Final thoughts, I would definitely recommend it, and I will stay again.

The place was nice, clean and very quiet we slept very good 10 out of 10 and the price was goodread more

Its new we were the first ones, it's clean brand new furniture, people here are sweet and caring…read moreand always making sure u have things u need. Its a Samsung smart tv it's like a fire stick. The Viewing is nice u can see Mexico. It has new flooring and really beautiful places to go to nearby.

This place is very dirty they have bed bugs all over the place and they got hidden cameras in the…read morerooms so please be aware the u privacy is been watch and also restroom and under the beds aredirty no way u will feel the u staying at a place where u been watch ... on u room so becarful ..

when I was searching to stay at this hotel, it said pet friendly, so I took my family and our small…read moredog to stay at this hotel checked in the front desk. Clerk did not explain the no pet policy so when we start the night the hotel room was OK the shitter a bit dirty the AC made a squeaky noise all night long . In the morning, I get a phone call front desk, asking if I had a dog in the room I said yes and she said management demands that you vacate the room immediately I found myself puzzled because we're forced to check out and vacate the room five hours early from a normal check out. Worst hotel experience for me and my family. I don't recommend this place to anyone. my family and I didn't even get to enjoy breakfast before we were getting kicked out

this place is a complete nightmare! don't come here if you're disabled. they were sued back in 2004…read moreso not following the american disabilities act. at first, the relationship with them was okay but things turned sour after that. i read the comments from molly w. below and she was absolutely right. i'm disgusted with this place. i ended up with all kinds of illness from this place. this motel is the scum of the earth. i ended up with food poisoning, water poisoning, black diarrhea, vomiting with blood, the flu, a respiratory infection, folliculitis, etc. i had friends visit me and they saw what a filthy, sewer, trash this place really is. i even had to call the cops on mona; the "woman" who "works" in the office. she literally shoved me out of her office for nothing and then locked the door for no reason. at one time, i even gave her my rent my money and she took my money order and ran off without even giving me a receipt. not only that i saw mice, roaches, bed bugs, spiders and all kinds of nasty bugs. ewwww. no wonder why i'm sick. no light on the porch, no number on the door, my shower would feel up with sewer water. it's just a disgusting rathole of a place. i wouldn't rent my worst enemy here. they should shut this rathole motel down and build the wall right here! don't rent from these ripoffs!!!! don't come here unless you want to be severely ill and to be taken advantage of. P.S. I forgot to add that one day I was walking out and there was a mouse outside one of the rooms. ABSOLUTELY VILE!

I like this place... cleaned up the riff raff and it is quiet in the evening... ahhh...read more

Honestly, this place was totally fine. It's a very inexpensive motel that you stay in on the way…read moreinto Mexico and it does just that. It's definitely no frills, but it's safe and clean enough. No bugs, no sketchiness. It provides shampoo and soap and a hair dryer. There's no coffeemaker in the room, but there is a Starbucks down the street and a McDonald's across the parking lot. Oddly, the shower was great? I know that's weird to say, but the heat and water pressure were what I wish most hotels and resorts had. Did not expect to find that here.

Front desk staff are rude and unprofessional from beginning to end and also this place has bed bugs…read more Este lugar tiene chinches y se portan muy mal con los clientes i regret referring anyone here que pena que recomendé este lugar a mi visita

This hotel is also a casino so that floor is loud. The rest of the hotel however is nice and quiet…read more The rooms are a good size and sometimes for just a little more you can upgrade to a suite. Each room is super clean and is ready when promised. Make a reservation. It gets crowded on some weekends and during the summer. We love everything about the hotel. The service is great and they will get you into a wonderful clean room. They are not huge, but they are great. The bathrooms are well stocked and they have bottled water in the room, which you need. They also have great food and again, the service is so good. You can stay there and never leave, but don't do that. Grab a cab and get a wonderful dinner near by. It is safe and you will be welcomed.

Back at Hotel Pueblo Amigo Plaza Casino for round two, and it was just as great! This time, I…read morestayed on the busier Friday before Labor Day, and the place was packed. The team was clearly hustling with the crowd, but they still delivered excellent service. Got upgraded to a Junior Suite on the ninth floor for a small price difference--worth it! The suite was a step up from the standard room with better views, a faster WiFi connection, and extra toiletries like a shaving kit, shoe polish, and more. Plus, they had a Samsung smart TV, which should honestly be standard in all hotels. Check-out is a breeze at noon--just drop the keys in the box, and you're good. Loved the bag check service, so I could explore without dragging my stuff around. Ordered the Original Burger with skinny fries from room service--delicious, but it came wrapped in plastic (I get it, but still). Shoutout to the staff for keeping up with the holiday rush; make sure to tip if they're vibing with you! Definitely coming back!