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    Hotel San Carlos

    2.8 (202 reviews)
    ModerateHotels
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    Cracked wall
    Diana B.

    The place is awful. It has a smell. The bathrooms have a smell, it has cracked wall, toilet does not stop running, & lock is broken. Service desk girl was rude. Cannot use bathrooms unless you have a card. Had to go to a business to get one.also, restaurant is awful.& expensive

    Beautiful hotel! So much history and charm. I came to stay at room 720, and I was not disappointed. It exceeded my expectations in every way and I had a great, truly unforgettable experience. I've been to a lot of allegedly active hotels, but nothing ever came close to this. I can't wait to be back! The staff were very friendly and accommodating. Yes the hotel is old, but that's exactly its appeal and renovating it would absolutely diminish its character. It's great just as it is. The only negatives are that the pool area is closed and it does not have parking. However, there are plenty of public parking garages in walking distance (just around the block). It's a lively part of downtown Phoenix, with tons of restaurants and safe to walk around.

    A cockroach

    I spent only one night here. At first it has a cool historic feel to it. Can't complain for the price to stay a night. When I woke up in the morning I was brushing my teeth when I saw a cockroach crawling on the wall of my room. I immediately called the front desk to notify them as well as request a refund because who knows if a cockroach crawled on me in my sleep. The front desk lady was nice and told me I'd have to request a refund through the third party website I booked the hotel through and offered to have a cleaning person come up and catch the cockroach. I told her I can no longer see it so the whole room needs to be deep cleaned. After hanging up the phone call, another cockroach fell off the ceiling and landed right on the pillow where my head was the entire night. I packed up all of my things (after shaking everything out) and checked out asap. Absolutely disgusted with the cleanliness of the hotel.

    The bar
    Natasha A.

    We attended The Great Soiree: Holiday Edition from the Phoenix World Arts Collective & Pyrrha Sutra @ Hotel San Carlos and it was glamorous, sexy, and beautiful. We had a great time! There were only two negatives, the hotel does not have valet and the interior needs some TLC. Otherwise, the show itself was fantasic, my friend and I loved the flamenco dancers, fire dancer, burlesque, striptease, singing, sax, piano, LED hula hoops, and the humorous MC - everything was excellent!

    Room with queen bed.
    Izzy G.

    Stayed here a couple nights while in town for business. It was looking forward to staying in this historic hotel. I just didn't realize how out of date it would be. The room was clean, but needed some wall repairs done. The hallway carpet was coming off the ground in some places. And the TV didn't even have cable. The bed was pretty hard. On the plus side, the location is in the heart of downtown Phoenix. Staff was friendly. Gym was decent. Soap, shampoo, conditioner and lotion were of good quality (Rusk). And I did like the old hotel feel ambiance. The government rate was about $140 per night with $20 per day for valet parking. I feel if they're going to charge this much, they need to do some repairs and offer some current amenities.

    Alex L.

    Within the ever changing vast modern landscapes of downtown Phoenix, proudly rests this old fashioned, luminescent structure. Glorious in her beauty, rich in monumental architectural finesse, and perfectly proportioned among the contemporary stylish sites around her, this vintage masterpiece is a visual time machine welcoming to all. I give you...The Hotel San Carlos. This evocative trophy will never be overshadowed by her competitors. For she is a respected, ageless, statuesque and elegant beauty. Auspicious in her design, built at a time when Phoenix was before it's prime...little did they know it would become a shrine. I had the pleasure of staying here during the summer. With stars like Marilyn Monroe, Clark Gable, Mae West, and many more past guests, I was curious as to what the San Carlos had to offer. I was not disappointed. I stayed in the Marilyn Monroe suite. The halls are eerily quiet and I had the sensation I was being watched. That's as close I came to any type of paranormal experience. The Hotel San Carlos is decorated with old photos, articles and pieces of memorabilia. The Suite is a beautiful room with portraits of Marilyn Monroe. Above the sink is the original faucet from 1928. The bed was extravagantly comfortable. I loved the view from the window. When it was dark I took a swim (the pool was built in the late 50s). There's no better feeling then swimming at night, under the stars and the bright moonlight, with the sounds of the city in the background and the sights of airplanes flying above destination bound. As a key witness and storyteller to the history of Phoenix, the Hotel San Carlos has plenty to tell. She looks the way she does for a reason. She does not try to change as there is no need. She does not try to impress, she simply does. The Hotel San Carlos is an ornamental jeweled bouquet in the ever changing garden that is Phoenix. I'm looking forward to my next stay. I highly recommend The Hotel San Carlos and I say thank you to the owners for keeping history alive and for a unique and pleasurable experience.

    Lilyee P.

    My boyfriend and I definitely enjoyed the staycation we had staying a hotel San Carlos , plus there Pool is open and we got to swim and they have excellent service totally recommend staying here during October ! Spooky season

    Brandon G.

    HUGE cockroaches in the rooms. When I told the staff they acted like it was totally normal. The Wi-Fi is really poor as well which makes it difficult to work.

    Redrum

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    I love the San Carlos hotel for the Mexican bar they have down stairs really a fucken vibe ! On god

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    I was walking back to my office from starbucks with my coffee thinking about the lack of happiness in downtown phoenix.

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    Andaz Scottsdale Resort & Bungalows - Nice to have a club sandwich by the pool.

    Andaz Scottsdale Resort & Bungalows

    (297 reviews)

    This hotel is a true luxury resort in Scottsdale. The entire theme is mid-century modern and all…read morethe rooms feature chairs and pieces by famous furniture designers like Charles Eames and Eero Saarinen. The hotel is inspired by the colorful and folk art influenced works of renowned mid-century modern architect and designer Alexander "Sandro" Girard. The hotel's bio says he was the main source of inspiration for the design of the Andaz Scottsdale. The property is beautiful to walk around, with all the landscaping, flowers and trees; some of them are marked with what kind of plant they are. There are century plants and aloe and various cacti. The fitness center is located at the spa. It has windows which open up onto the pool, which is a more private pool than the main pool. The staff is outstanding. Savannah, who ran the front desk on my most recent visit, is absolutely amazing and really helped with any questions or small issues with my stay. The restaurant is wonderful for the hotel breakfast. I recommend having cocktails there too. You can see a beautiful sunset from the bar. I love the open design of this hotel resort because it makes you feel like you're in the countryside and you can admire the beautiful views of Camelback as you walk around the grounds and hear birds chirping. It's so relaxing. Parking is easy and you can usually find a spot right outside your casita room as the parking circles the hotel. Toiletries in the room smell so good! Lavender with sea salt. It's really like staying in a spa! One of my favorite experiences at this hotel was taking a late afternoon outdoor class at the spa/gym on the large lawn where we did stretching/light resistance training with the the sunset behind Camelback Mountain as the backdrop. It was glorious. I definitely recommend trying one of the classes or "experiences" if you stay here. Some of them you have to pay extra for, but a few of them are included with your room rate. At first glance the hotel interiors and architecture seem extremely simple and minimal, but then you realize it's actually all a piece of mid-century modern inspired art. It's really fun to walk around and admire all the understated design details at this hotel.

    Took my wife and her girl friends to Andaz for spa/pool/lunch day last week. While they were…read moregetting pampered, I worked out in the very well-equipped gym on property. Had a wonderful wet sauna afterwards and met the girls at the pool for drinks and lunch. Everyone I encountered were wonderful, thoughtful, cared about my experience and the facility was 5 stars in every way. Can not rate it high enough.

    JW Marriott Phoenix Desert Ridge Resort & Spa

    JW Marriott Phoenix Desert Ridge Resort & Spa

    (787 reviews)

    $$$

    Real time update for JW Marriott @desertridge…read more 1. Here for our son's birthday, brought 2 of his friends and needed to pay $50.00 for an additional wristband as each reservation allows for 4. 2. Poolside chairs, mostly reserved for an additional charge. We inquired for 2 chairs as it's 2:00pm and service closes at 5:00pm. $175.00/chair with an additional $30.00/chair reservation fee's. We opted not to do this and am hoping to find available 'free' chairs provided with the resort fee. 3. Ice cream is another issue, 3 cups of Dippy Dots (picture attached) was $38.00, not including tip. It's a nice hotel but the cost to be at the hotel once you arrive is crazy... consider this before booking, I haven't ordered the prerequisite chicken fingers yet that come with every hotel stay. Again, 5 stars for the hotel/service and amenities but 3 stars for the value... averaged out to 4.

    My son had a guest in town so I grabbed a ResortPass for the water park at JW. You do have to park…read morekind of far away but was glad to know they validate parking with the pass so it was actually free to park. We went in December and they had all the set up for the JW Jingle event with ice skating and inter tubing. There were plenty of photos ops! The entrance to the pool was locked and you needed a key card to get in. No worries there were tons of people so we just waited a minute and slipped in when someone came out. We checked in with our pass and found some seats near the hot tub. The kids went straight to the slides and I went to hot tub. It was nice but kind of small especially when the sun started to set it got really busy. The food and drinks are outrageously priced as you might expect at a resort. The food was surprisingly good though! I got a taco salad, my son got hot dog and fries and his friend got a turkey wrap. It was good but was too expensive. But hey when in Rome! The lazy river is the best. I could floated in that all day! All in all in was an expensive but enjoyable day at the JW.

    Drury Inn & Suites Phoenix Happy Valley - King room with jacuzzi

    Drury Inn & Suites Phoenix Happy Valley

    (141 reviews)

    $$

    Terrific hotel, and great value for the money. I don't know how they do it…read more Duane Carbine checked us in. We waited while he checked in another guest ahead of us. Duane's welcome spiel was thorough and well-rehearsed, but it didn't sound canned at all. Really good job, and he's been there for fifteen years! We also encountered Karin Eagle in the restaurant, and she went far above and beyond for us. Bravo! We'll be Drury customers for life now.

    This place was amazing. The room was clean. Breakfast was nice staff was friendly…read more However I was over charged at the kitchen/bar. I ordered 2 food items and pre paid for 3 beers the bill came out to $52.18 I didn't think much of it and even tipped 25% After I finished my third beer. I decided to order a cookie with ice cream and an old fashioned to take up to my room. Again I tipped 25% My phone has text alert and I noticed the bill was $42.62 for what should have been $22.00 max I bought it to my bar tenders attention and she was working things out on the registry and came back with a receipt that didn't have prices just my order but she had added 1 extra beer. I told her it was wrong and she said it wasn't that the first time she had only charged me for 2 beers and this was my third beer. I did not want to argue so I left it at that but I couldn't sleep thinking about it. I mean dang I even tipped her good. The next day I reached out. To management I don't mind taking care of my servers and I'm always a good tipper. But I don't like being taken advantage of because they think I had a few drinks. Or they think I won't notice extra things. This is not okay. The hotel you check into is supposed to be a safe place like home to enjoy a drink or two. The management offered to refund the first bill of 52.18. But I told him I just wanted what I was over charged refunded plus my tips. At this point I feel she had the chance to correct my bill and make things right but she chose to make me feel like I was in the wrong. After the manager added my first bill up after I told him what I had ordered it turns out she charged 4 beers the first time and not just my 3 and way over charged me the second time. This is a great place to stay but keep an eye on what you order. More so late at night. Also my hot wings were cold in the center but I didn't even mention it to her at the time. Guest in room 730 on 4/20/2026

    Kimpton Palomar Hotel Phoenix Cityscape - 4th floor room

    Kimpton Palomar Hotel Phoenix Cityscape

    (524 reviews)

    $$$

    I want to give the Kimpton its own review; separate from the Blue Hound and the Eden, because the…read morehotel itself absolutely deserves it. I arrived at noon on a Friday after driving in from Las Vegas, and Dylan at the front desk set the tone immediately. Before I could even ask, he let me know there were no suite upgrades available but offered me a King Premium and got me checked in on the spot. As a solo traveler who had just made that drive, being able to walk straight to a room and crash was everything. He took a few minutes to catch me up on what had changed since my last stay; the breakfast situation being the highlight of that conversation, which turned out to be... relevant. The next morning, after a rough experience at breakfast, I mentioned something at the front desk and Donna, the front-end manager, stepped in immediately, not defensively, but genuinely wanting to understand what happened and make it right. That kind of accountability is rare. Saturday night brought a similar hiccup at the bar, and Sayan handled it the same way: professionally, without hesitation. The room was exactly what I've come to expect from Kimpton, clean, comfortable, and well-appointed. But the real story here is the staff outside the restaurant. Dylan, Donna, Sayan, these are hospitality professionals who actually care, and it shows. The hotel itself earns every star.

    This hotel is located in downtown Phoenix. I attended an affair here. I can't speak for the…read morerooms. I can however tell you that staff are great here. They are personable, helpful and kind. The room and area we used were spacious with tables and chairs to accommodate the crowd. Servers were busy with food replacement. Drink servers kept on top of those needing a beverage. The restaurant will validate for 2 free hours of parking. Parking is conveniently located to the hotel. If you prefer, there is also a parking lot across the street.

    AC Hotel Phoenix Biltmore - Bar area

    AC Hotel Phoenix Biltmore

    (92 reviews)

    $$

    Such a fantastic stay! The location is perfect -- steps away from great restaurants and shops. The…read morehotel itself is spotless, with beautifully modern decor that feels both stylish and welcoming. The staff were so sweet and genuinely helpful, which made the experience even better. It felt cozy, comfortable, and thoughtfully designed. The only letdown was the breakfast. The selection was limited, overpriced, and unfortunately everything tasted stale. However, I would still give the hotel 5 stars and would highly recommend and return when I visit the downtown Phoenix area again.

    I stayed at this hotel for a work team off site and it did not disappoint. The rooms were clean,…read morethe lobby is so nicely decorated, the bar is a good vibe, the gym has plenty of weights and cardio machines like treadmills and ellipticals, the pool is clean and gets a lot of sunshine, and the location is convenient. The staff is genuinely kind and helpful. My next door neighbor kept blasting his TV at night and I requested they intervene. I bugged them three to five times a night and they never made me feel like I was actually bothering them. They were happy to help. They also have housekeeping stuff at the front, dried lavender packs, and shower steamers in case you want a little something extra. The only drawback for me was how much noise there was outside on Camelback Road. I know they can't do anything about that, but it kept me up. So it's something to consider.

    Omni Scottsdale Resort & Spa at Montelucia - Stunning Views

    Omni Scottsdale Resort & Spa at Montelucia

    (490 reviews)

    $$$

    This year's girl's trip was a visit to the Omni. I'd never been to Scottsdale before, let alone…read moreleft the Phoenix airport so I wasn't quite sure what to expect. With it' stunning mountains, palm trees and ritzy houses, Scottsdale is gorgeous. Bonus points for only being about 20 minutes from the airport. The hotel itself is beautiful with a ton of common areas to enjoy the sunset and scenery. It was a little chilly so the number of outdoor fire pits were very much appreciated. I was put in a room in the 17the or 19th building. I got lost a couple of times as it gets quite dark and the property is a bit of a maze. My friends were closer to the entrance. My room was nice but I felt it needed a bit of an update. Unfortunately I didn't receive my member benefits. I think this is a good resort for meeting up with a group or family, though there were plenty of couples while we were there. I didn't pay a ton for our stay which was good because I didn't really consider it a luxury property. A few things to note: the convenience store is only open till 6pm so plan accordingly. They will take you in a golf cart to your room. The pool is heated in the winter. Uber only takes a few minutes to come get you.

    My husband and I did a staycation for one night here. We had a great experience. The staff at check…read morein was very friendly and accommodated an early check in for us. The property is beautiful and the room is large. The bathroom was the best part for us with the giant shower and jacuzzi tub. We enjoyed renting the bikes they have on property and biked a 4 mile loop that was very scenic through the surrounding neighborhood. There are a ton of fire pits and we enjoyed making s'mores at night. The pool is heated which is helpful for this time of year. There are also 2 hot tubs on property. Right now it's decorated for Christmas which definitely added extra to our visit.

    Hotel San Carlos - hotels - Updated May 2026

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