The majority of the staff is amazing - warm, friendly, helpful! A particular shout out to Cameron at the front desk who was so nice and warm when we checked in late and tired and every day we saw him. We stayed in the Ocotillo building which seemed sooooo far away from the lobby but when we discovered the salt water Ocotillo pool we were delighted. Room 6135 was close to the pool and had a fire pit but the bathroom is very odd- the door to the bathroom and the door to the shower and the door to the toilet are all in such close proximity to each other that going in and out is a bit of a tight endeavor. read more

Five of us went to the outdoor restaurant and had very slow service. An Aperol Spritz and a salad was $50 , without tip. The salad was not memorable and the seating was terribly uncomfortable. I had invited several friends to go look at the beautiful architecture of the this landmark, but was dismayed to see that a recent effort to update the decor failed miserably. Don't know who in the world they hired, but they've diminished the look of a beautiful hotel. The multitude of patterns on the textiles is dizzying and they don't leave any Corner untouched. The style of furniture in no way supports the Elegance of this 1929 building. It's completely cluttered. Wishing the mgm company the best in finding a credible design firm to properly decorate this gorgeous property. read more

Beautiful, historic hotel. Incredible desert landscaping throughout the property. Service was great on many levels. Stayed in the lobby wing which is part of the original hotel. Room was clean and comfortable. Because of the history and keeping its original build, the windows and sliding glass doors are old and worn. Fun Spire bar and patio, good restaurants, and wonderful whiskey lobby bar. Bartender and bar back were incredibly knowledgeable and mixed tasty beverages. read more

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It's been a few weeks since we stayed here and I think I still have a little of the glow remaining from our visit. We were here for four nights between Christmas and New Year's because we wanted a warm getaway and we were really impressed with our visit. Rolling up to the place was a little weird because GPS kept directing us to the back of some building rather than the main entrance and there was a lot of road construction going on, but once we followed the signs to the entrance, the great experience began. The valet team is awesome and we were quickly ushered into the hotel where check-in was equally a breeze. The representative at the desk made sure I knew that as a Diamond members, we were eligible for a complimentary coffee table book about the resort from the gift shop. We really appreciate that. We were able to stroll the grounds on our way to the room and were impressed with the cleanliness and the architecture. Our room in the Terrace Court building was nice...very spacious, comfortable, clean and quiet. We were on the ground floor and we had a patio with a firepit. No view but there was a nice privacy hedge and we spent a lot of time keeping warm by the firepit each evening. The amenities matched the lovely room. In the Terrace Court building, there was a pool and a hot tub and it seemed almost like a private oasis right outside our door. Additionally, the Saguaro Pool was wonderful too...it was adults only and was quiet for the most part (except for one loud lady who did an entire crossword puzzle by shouting out the clues to her companions...I really just wanted to finish it for her so she'd stop yelling!). We rented a cabana one day and it was worth it. On nice days, the plentiful free chairs can fill up so it's nice to have a reserved space. Additionally, the service was excellent. We were there all day and had drinks, lunch, desserts, cocktails, etc. You really feel pampered. The Tierra Luna Spa is nice as well. I had a great massage and then a relaxing time in front of the fireplace in the spa area. It was very relaxing. Food and drink throughout the resort is nice. Cup and Cone was great for a quick coffee and breakfast. Lunch at McArthur's (see separate review) was really good. We ate at the Spire Bar a lot and have to say that the food was good but the Chocolate Mousse Martini (which was a mousse rather than a drink) was out of this world and I had a least one every day of my visit. Cocktails at The Wright Bar were also terrific. The evening we went there they had live music. With amazing drinks, exceptional service and wonderful music, it was the perfect vibe. Service was top notch across the board. There were a couple of experiences at the Spire Bar that didn't live up to expectations (I never get why servers just stand around with each other looking at their phones rather than helping their customers who have empty drinks and no food...their tips are bigger if they get people to buy more) but otherwise, every was so helpful and you can tell that the service culture is truly ingrained in how employees work and interact. Even when asking for something that was a bit of an exception (like having Chocolate Mousse Martini delivered to pool when it wasn't on pool menu) was handled very well. I don't know how to describe it but there was a consistent graciousness that left us feeling cared for. It was so nice. Sorry this was so long but I wanted to get across how this was one of our most memorable getaways and it was truly hard to leave this place. We loved it. read more

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Arrived ~11am, pre-check in, stored luggage (bell team), was given key cards to access property amenities (pools, gym, etc.) until actual check in. Room was ready ~1230pm (via text), digital key (via Hilton app) activated. Booked: QQ Resort Room Received: Ocatilla Wing, 3F, QQ, camelback mtn view (#6323) No further upgrade Bath products: PALO Tierra Luna (agave / yucca / sage) 3-4m walk to Paradise Pool (learn the shortcut to cut it to ~2m) standard bike rental (1 hr free, included w resort fee) via bell team (first come, first serve), some bikes have baskets, +bike lock e-bike rental $45/60m Pickleball court rental: $30/60m Paddle rental: $5/each 90m history tour: $35 (Thank you for the amazing, historically rich tour, Ashley!) Concierge gave us a bookmark to redeem @ the gift shop for a really nice "Arizona Biltmore Jewel of the Desert" book! The tour also entitles you to 20% off everything at the gift shop (applicable only day of tour). Thank you, Faith, for unraveling the mystery we missed out on! The Original Tequila Sunrise @ The Wright Bar ($27) = 10/10 Renata's Hearth (Thank you for the last min reservation, Veronica!) - Tacu-Tacu - Mojo Pork - Roasted Chilean Sea Bass - Octopus a la Veracruzana - El Matador ($25): very good smoked cocktail (9/10), but not as good as the original tequila sunrise Granted 1pm late check-out, can use facilities; however, no public showers available Thank you, Brooke (front desk, SMS), for all your assistance throughout our stay! *A daily resort charge of $45 includes guest internet access, fitness center access, fitness classes, same-day replay at Arizona Biltmore Golf Club, one-hour bicycle rental, access The Twist water slide at Paradise Pool, two bottled waters daily, lawn games and PressReader access. read more

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The Arizona Biltmore is beautiful and welcoming. The experience was amazing from the valet staff, to the delight aroma upon entering. The campus is large and walker friendly with an array of amenities. The food in the various restaurants was so delicious, with Renata's Hearth being my favorite. This was a surprise birthday trip and I plan to return. read more

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Wow. We came for a wedding and made it into a long weekend! This resort is stunning. The entire property has so much to offer and it's easy to get lost. The architecture is beautiful and the service is top notch. The room was perfect- large and great size bathroom for two people getting ready! We used the pickleball courts and the pools (including the water slides) and had a blast! Can't even begin to tell you about the gym! I wish I could've stayed longer! read more

Arizona Biltmore, LXR Hotels & Resorts - Pool is the place to be! - Hotels Near Me - Phoenix, Arizona

10/10 experience! Came here last week for my birthday and when I say the Arizona Biltmore is that GIRL?!! This hotel gives main character energy! She's large, spacious, luxurious, and just top tier from service to decor throughout the property. I actually have nothing negative to say about this place. I was comfortable, food and drinks were delicious, room was clean and was cleaned twice a day, gym is modern, and the pool area was relaxing to hang out by. Thank you Arizona Biltmore for an incredible experience that I will never forget! read more

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Every year in January we visit Scottsdale for work (my husband works and I relax). Usually we stay at the Palms but this year we switched it up and this hotel is a good reason to try something new once in a while. Since I was here to just relax, I loved all the pool options. Multiple pools to choose from (adults only, kid area, huge slides). Something for everyone! And the pool areas are spread out so there is one accessible to your room no matter where you are staying on property. The one closest to my room was mixed-for adults and children and was open 24/7! Amazing!! Great way to end a late night-relax in the hot tub at midnight. The on site bars and restaurants were also plentiful and the food and drinks were so good! I will say though, the drinks are pricey! $28 for a mai tai is a bit high even for a hotel. If you are planning to be in your room for long periods of time, I also recommend asking for a 1st floor room with a fire pit. It was relaxing sitting outside on a mostly private patio with your own fire pit to drink coffee by and read in the mornings. Overall great experience! read more

Arizona Biltmore, LXR Hotels & Resorts - Large grounds. Plenty of open space to congregate or to escape - Hotels Near Me - Phoenix, Arizona

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Gorgeous property and pools. Perfect for girl's weekend - poolside cocktails for the win. read more

Arizona Biltmore, LXR Hotels & Resorts - Palm tree - Hotels Near Me - Phoenix, Arizona

Birthday Staycation Perfection at the Arizona Biltmore The Arizona Biltmore has been on my bucket list for years, and celebrating my 39th birthday here was everything I could have hoped for--and more. When my girlfriends asked how I wanted to celebrate, I knew my dream weekend was simple: relax in a plush robe, sip and savor without a care, and soak in the beauty of a truly iconic space. We booked a Citrus Club room through the staycation offer (highly recommend if you're local!). The Citrus Club access is worth it--endless bites and sips throughout the day, all seamlessly included in the room price. As a Hilton Gold member, I was pleasantly surprised with an upgrade to a Cottage Suite. This private unit felt like our own little sanctuary, with thoughtful touches everywhere--even down to the espresso cups. Even though the Citrus Club had plenty to offer, we wandered down to Spire Bar for a late-night flatbread (delicious), before ending the evening in robes, curled up in bed with wine, watching Selling Sunset. Pure bliss. The next morning was my absolute favorite: robe on, espresso in hand, patio doors open to the sunshine. Honestly, that's how everyone should start their day. From start to finish, the Biltmore delivered on its legacy of luxury, charm, and relaxation. It was the perfect birthday getaway with my girls--10/10, bucket-list worthy, and an Arizona staycation I'll never forget. read more

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Booked this using points while staying in the area to take in some Frank Lloyd Wright scenes. Upon researching my list of FLLW places - I noticed the AZ Biltmore which I also found was a Hilton property. Reminded me of our stay in Maui. Totally inclusive resort with very luxurious options. We stayed in the Valley Wing - which had a pool side view and a fire pit on the balcony. Very very nice grounds and you can just tell they go the extra mile on just about everything. Would highly recommend staying here. read more

Last weekend, my husband had a conference at the Biltmore. I came along to enjoy and relax at this beautiful historical resort. We stayed on the 4th floor at a King Bed Resort Room. To my surprise, it was very spacious. There was also a sitting area for 2 and an empty useful refrigerator for guests in the suite. We didn't have much of a view since we faced south and right over the roof below but it was still nice to open up the fully darkening curtains in the morning to bring in light as the room was a bit dim. The closet space was nice with plenty of hangers. There's a safe, robes, iron & board and extra bedding inside as well. In the bathroom they didn't skimp on the towels either. I ended up walking all around the ample resort, enjoying all the winding trails and beautiful plants, art sculptures and design of the buildings. I haven't been back since the renovations and I may add that all of the additions are an asset to the facility. We were at the main pool party one night, which is new and extremely enjoyable. Perfect for the occasion. Another day, I spent most of the day at the slide pool. The service there was attentive and they always came around with extra water for additional hydration. It was very much appreciated on a hot AZ summer day!! The parking is a little bit of a hike and it wasn't included into the price of our stay which was a little disappointing. One night we had an incident finding a fairly large bug in our closet but after calling the front desk it was quickly resolved. Considering we are in the middle of the desert, it is to be except. Since my husband still had his conference going on during our check out, I wanted to stay on property and still have access to the facilities. I was able to grab a Citrus Room card from the front desk upon check out from a very nice hotel member. I spent the rest of my time on my laptop at the Citrus Room and I can't say enough wonderful things about all the ladies there!! Beyond attentive!! Believe me, it is so worth it especially upon check out and if you're not flying out immediately. You can comfortably sit at any of the sitting areas and work, read or whatever while you are offered many delectable food items and drinks. At the end of the night we even made friends with a couple from the UK and took a group picture with the ladies from the Citrus Room....and that's how we closed down the night. Thank you for a lovely stay!! I highly recommend staying at the AZ Biltmore. read more

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We finally stayed at the iconic Arizona Biltmore for a Father's Day weekend staycation, and it totally lived up to the hype. The place is beautiful, full of history, and the architecture is classic Frank Lloyd Wright. Our room was clean and comfy, with a nice mix of old-school charm and modern updates. There are plenty of places to eat and shop, as well as a big lawn area where families can relax and hang out. They also have seven different pools to choose from, so we hit the adults-only one after dinner--which was perfect. We ended the night at Spire Bar with wings and loaded fries. The wings had a solid dry rub --flavorful without the mess. The fries were good, but a little soggy from the dark lager queso they put on top. Overall, it was a really great experience. If you're looking to treat yourself at one of Hilton's LXR properties, the Biltmore definitely delivers. read more

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My husband and I did a staycation here and rented a room with a fire pit. The resort and property are beautiful and well maintained. The main pool area is also very nice. Minus 1 star because the parking is super far away and it's not convenient at all. Also- they don't have any smore's kits or sticks to roast marshmallows so we had to hike to our car to go to the store to find some. They have a missed opportunity for them to sell the kits. read more

When I learned that my grandkids were coming to spend the week with me for spring break, I started researching some fun things to do. Using ResortPass, we booked a cabana at the Paradise pool. The process was pretty seamless- we received many reminders from ResortPass up through the date of arrival. We were told it was from 10 AM to 8 PM, so we arrived a few minutes before 10 AM. It looks like this is a pretty popular option to enjoy the resort. We checked in at the concierge desk and they sent us on our way to the pool with our key and wristbands. It did take a bit to find a person who could tell us what cabana we were assigned to as the entire staff was in a meeting until 10:15 at the bar area. We had two anxious little ones ready to get in the pool, so that was a little frustrating, but as soon as the meeting was over, the gentleman with the clipboard identified our cabana and took us to our spot. There really weren't any instructions on how to order food or anything like that so eventually, we just flagged down a person who was serving the pool area and she said she would take care of us for the day. If you do use ResortPass, make sure you print out your entitlements as ours included a bowl of snacks, a fruit tray, (which was all watermelon), and a bottle of sparkling wine. I did have to ask for each item at least once, but they did bring everything at some point throughout the day. I did overhear another patron stating that you can call the concierge at the hotel directly instead of going through ResortPass. We'll have to check that next time to see if there are similar inclusions. The cabana itself was spotless, it had a couch that could seat three, refrigerator, a safe, a TV, which was really nice when the kids needed a break from the sun. There was also a bathroom with a sliding barn door and a shower With Spa toiletries. He did have to be a little careful as the gap between the barn door and the wall method if someone was sitting on the far right of the couch, they could see right into the toilet area. It was really nice to be able to shower the kids off after the day and get the chemicals and such out of their hair and prepared to go out to dinner. We did order lunch- they did have a couple options for the kids and I've posted pictures of the menus as well. When our two older children arrived, we did the pitcher of skinny margaritas for a whopping $95, but you only live once, lol. The refrigerator was also stocked with waters and Powerade, which was really nice! There are two loungers in front of the cabana, as well as a dining table for four out front so there was plenty of room for our four adults and two children. There is also a huge umbrella over the patio chairs that you can use, which was nice to have in the heat of the afternoon The food we ordered was a grilled fish sandwich which was exceptionally good and the hummus plate. While this particular hummus plate does not compare to what we had last time at Saguaro Pool (adult pool on property) It was still tasty. The kids gobbled up their grilled cheese sandwiches and said the fries were also fantastic. The snack basket included several bags of a variety of popcorn and chips, as well as some trail mix and other goodies, I posted a picture of that as well Service was very good and we were checked on approximately every 20 to 25 minutes. The kids absolutely loved playing in all three pools, nothing is a depth greater than 4'6" and they loved the waterslides! The pool was kept at a wonderful warm temperature so they literally swam for eight hours. We did go on a weekday and I noted that the cabanas were only about 30% occupied so they seem to have quite a bit of availability. It truly was a brilliant way to spend a day with the grandkids during their spring break and I would do it again in a heartbeat. Valet parking was also included in our ResortPass so that was helpful and shaved $40 off the normal price read more

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Everything about this luxury resort hotel is absolutely spot on. The staff was incredibly friendly. Even the men who help you with your luggage know how to have a mature conversation with you. There is more than one place to go get snacks and to have a meal. I did not have anything critical to say about any of the food items, not even the room service roasted chicken which was excellent. The grounds is kept immaculate and the views are beautiful. My room was wonderful and very clean. I even enjoyed my in-room coffeemaker which is saying a lot for me since I am a coffee snob. It is so convenient to have a refrigerator in the room. My only criticism is that it could be easy to get lost if you do not pay close attention to where you are staying and you are by yourself. read more

Had a wonderful experience at this incredibly storied and beautiful property! The hospitality is exactly what you would hope for, and the architecture and services are completely in line with a hotel of this caliber. A couple of big callouts were the guided hiking tour that you can book through the Biltmore, the tour guide was exceptional, his knowledge of the hotel, and the area surrounding it, the flora and the fauna along the trip, and his hospitality and generosity were just some of the reasons it was such an incredible and wonderful experience. The hospitality staff at the hotel were truly some of the friendliest I've ever encountered. They were also genuine in their hospitality, well I'm sure there was a lot of training involved, it's also evident in their hiring practices for just hiring really nice people. read more

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Indiana Jones meets the Waldorf Astoria. I kid you not, the lobby looks like a set from Indiana Jones and the Temple of Biltmore. Anyway, we stayed here recently for three nights. Valet will cost you around $40 and self-parking is not much cheaper. Decent sized room. We had a two queen setup. Nice bathroom, everything clean. Housekeeping was on it. A multitude of nice pools. Some are adult only. Some have bar and food service. Several bars/restaurants on site which range from meh to pretty good. Ok, so large Arizona resorts seem to have the same down sides. Sprawling grounds with confusing signage and hard to find buildings, day passes for non-guests, exorbitant pricing. No different here, but this joint is nice despite the downers. The staff is friendly and accommodating. It will cost you some, but a nice place to stay. read more

Arizona Biltmore, LXR Hotels & Resorts - Saguaro Pool - Hotels Near Me - Phoenix, Arizona

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I can't say enough about the amazing attention we recieved from Rebecca. We had friends in from Goldcoast Queensland Australia and wanted to show them the Biltmore after dinner at the Wrigley Mansion. Rebecca went out of her way to show us the mystery room, the history room, gold room and the Aztec room. Walking is through the history of the hotel. She is the epitome of the Biltmore and what it means to make your guests feel welcomed. As locals, we'll be sure to do our staycations at the Biltmore! Thank you Rebecca!! read more

Really great friendly Staff checked us in. We had a fantastic time enjoying the Hotel, dining on delicious food, shopping the gift shop, activities, swimming pools, gorgeous nearby Mountains. Would love to go again in the near future. read more

Update: I left the same review on TripAdvisor, and instead of taking any responsibility, the GM straight-up gaslit me -- dismissing my concerns, blaming third-party bookings, and telling me to book directly to get benefits they agreed to provide through the Amex partnership. They claim to maintain a quiet environment but openly sell day passes to non-guests, which is complete BS. Will not stay here again and would not reccomend this "resort" to anyone. Original review: I last stayed at the Biltmore about 12 years ago and loved it. Having grown up in Phoenix, the Biltmore has always held a special place for me, which made it extra disappointing to have such a terrible stay last weekend. I booked my stay through the Amex Fine Hotels + Resorts program, which promised perks like 12pm early check-in (when available), a room upgrade, and a $100 resort credit. Unfortunately, my experience didn't live up to these expectations. First off, we were not offered an upgrade, even though we overheard a bellhop say the hotel wasn't very busy that weekend. To add insult to injury, another couple checked in at the same time with a different front desk agent and not only got an early noon check-in but also an upgrade. We, on the other hand, had to wait. My husband checked in while I waited in the car on crutches, as I currently have a broken ankle. Despite him mentioning this to the front desk, we were given the room farthest from parking -- which meant a tough walk in 110-degree heat. Parking was another disappointment -- $28 for self-parking felt like highway robbery, especially considering it was a 10 minute walk from the garage to the room. On top of that, we passed multiple staff members as we were struggling with luggage and mobility, but no one offered assistance or even a simple greeting. In fact, staff indifference was a common theme throughout our stay. I get that working at a resort in Phoenix summer is not fun as I've done it, but to not even give a basic "hello" to guests seems surprising for a hotel that bills itself as "luxury". The only positive staff interactions I had were with the hostess at Macarthurs's and our waitress (I believe her name was Sherri). Navigation around the hotel was confusing due to poor signage. The pools were overcrowded with non-guests purchasing day passes, making them unusable for the first two days of our stay. The Spire Bar and Wright Bar were so packed on our first night that we also were unable to enjoy them. The pillows in the bed were flat and offered no support, which made sleeping uncomfortable. The food and beverage prices were high, and the quality was disappointing, especially compared to other Phoenix resorts. Having stayed at the Andaz through FHR last summer during the same weekend, I can say it was leaps and bounds better in both service and quality. I also stayed at Four Seasons Kona last year had their F&B prices were similar, which one would expect for HI and not Phoenix, not to mention the FS offered far superior quality. Finally, the $100 FHR property credit that was supposed to be included was not applied correctly to our charges, which was frustrating. Overall, I expected so much more from this property and would hesitate to recommend it to others looking for a luxury experience. read more

Arizona Biltmore, LXR Hotels & Resorts - Screenshot of the gaslighting response - Hotels Near Me - Phoenix, Arizona

Went to the Arizona Biltmore for a birthday staycation. The property is beautiful. I love the art deco vibe. All the staff was amazing! Every staff member we walked by greeted us. This resort is very family friendly. There are a few pools including 21+ pools, which is great for guests without kids. I also enjoyed the outdoor bar/lawn area. Our room was spacious and very clean. My only complaint is the parking. The parking is a bit of a distance from the resort. If you have elderly or disabled guests I suggest either valet parking or dropping them off at the front of the resort. read more

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Came here for a work trip and though i typically frequent Marriott hotels - I have been consistently impressed with Hilton brand hotels this year! As a gold status I was given an upgrade to a beautiful newly renovated suite which had a large living area, two patios, large bedroom and bathroom! It was all beautifully appointed and very clean!! Bed was extremely comfortable and room was quiet! The staff were the standouts, everyone was so nice! The property is huge and requires quite a bit of walking and navigation but there was always someone available to help guide me to my room! They have room service - the choices are somewhat limited especially if you are vegetarian or vegan but what they do have is tasty! Very nice property and exceptional service! read more

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Arizona Biltmore AZB is a GORGEOUS property that deserves a spot in your bucket list. This is the second LXR resort we've had the pleasure of staying at, and it certainly will not be our last. ** ROOM REDEMPTION ** As Diamond members and credit card holders, we used our FNC and points to book a weekend stay. I had reached out to their concierge via email requesting a room with a tub and was very pleasantly surprised to be upgraded to a king room in their renovated Ocatilla Wing. ** CONCIERGE/GUEST SERVICES** Noelle S. deserves a very special shout out for making our stay extra memorable. I informed her we were celebrating my partner's birthday and she had sent us a bottle of sparkling white wine, a box of shortbread cookies and heart-shaped chocolates, and an adorable ringtail cat plush adorned with an AZB bow (I told her I collect toys from Conrad, Waldorf, and LXR resorts and was so, so elated for this.) It was a very nice touch and I also love the handwritten card. Additionally, concierge was available by text message which is a truly convenient communication measure and the front desk was committed to providing excellent service from having housekeeping items delivered to even extending to complimentary late check out on the final day of our stay without having to call in hours before checkout. ** OCATILLA KING ROOM ** While this isn't exactly published as a suite, the room itself is equipped with a separate tub and walk-in shower, backlit mirror with adjustable modes in the bathroom, dual sinks, a separate water closet, a dry bar equipped with stemware, a nespresso machine with La Colombe products, a mini fridge, sizable closet with shoe cubbies, safe, additional bedding, several drawers in the bedroom, a sectional, dining couch and table, a plush king sized bed, large nightstands with built-in charging ports for USB-A, USB-C, and a standard outlet plug, and a Juliet balcony! ** AMENITIES ** While we didn't have an opportunity to partake, there are 7 total pools at the resort and Ocatilla has its own dedicated pool along with an adults-only pool, Saguaro. They're open 24/7 and heated to 82-84° year-round, so we definitely plan on bringing swimwear next time we visit. ** RESTAURANTS ** - Renata's Hearth -- Latin-inspired fine dining. We had Chilean seabass, tomahawk, and esquites with corn and flour tortillas. Service was slow but food was impeccable. - McArthur's Restaurant -- casual restaurant and bar with foosball, billiard's. Had tuna tartare nachos that were dry and left something to be desired as well as the AZ Craft Burger which featured a Wagyu beef patty, whiskey-candied bacon, pepper jack cheese, and jalapeños and was an absolute 10/10. Would not really recommend due to pricing unless you have a dining credit to use. - Cup and Cone -- ice cream and coffee shop with refrigerated items like beverages, ice cream pints, and salads, but limited opening hours. Ordered the strawberry cheesecake cone for $8 and was quite delicious! I wish I had purchased their branded AZB Veuve Clicquot gift sets. *** PARKING *** - Self parking - $18 daily max, $10 for the first four hours. This is quite a walk to the lobby so be prepared! The good news is that it's a covered garage structure so you won't be parking under the sun - Valet also available, did not recall price. *** DIAMOND BENEFITS *** - $25/person daily food credit (myway benefit) available at all food outlets and in-room dining. Just charge it to the room and they will apply the credits appropriately - Complimentary checkout to 12pm if available - Room upgrades if available, we booked the standard room *** OVERALL *** I was so grateful to finally have the chance to stay at the beautiful resort and very much look forward to my next visit. (23/50--2024) read more

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Loved the architecture, the water slides, the pools, and the food/drinks. The staff were excellent, so helpful and friendly. Everyone was great about greeting you any time you passed. Really really good customer service. I felt the prices for things were on the higher side for what you got, but it didn't stop us! I wish they had EV chargers readily accessible. Had to find somewhere else to charge and I feel most luxury hotels are equipped with chargers by us. read more

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Stop your check in scam. The hotel had cleaned open rooms in the same rate class, but instead you insisted that if I didn't want to wait until after 4, I should upgrade. I decided to upgrade to a room overlooking a dumpster with two beds instead of the requested king. Today was an internet holiday. It is down across the entire hotel. I used to love staying here under the prior owners. read more

Beautiful, gorgeous hotel! Staff was friendly and helpful. The entry smelled incredible. We were in town for golf and hiking so we are many of our meals in the hotel restaurants and they were good too. read more

Teena at the Citrus Club is amazing. She is so helpful and knowledgeable. Teena is terrific. Thank you for the tour and the exercise class information. read more

A recent remodel has added new amenities to the historic resort hotel. We stayed in a remodeled Terrace room with a bonus firepit. We liked the firepit, and did toast marshmallows tho it was 100 degrees plus in mid September. The Terrace pool and hot tub was close to our room, as was the adults only pool, Saguaro Pool. The newish Spire Bar is a fabulous outdoor bar with some firepit seating. The drinks are good and inventive, and $25-30! I was able to enjoy the pool & grounds early, while waiting for my sister to arrive, before the designated 4 pm check in time. After consulting with the concierge, I found out I could leave my luggage with the bell desk and receive a pool key. What great service! I visited a few of the 7 pools, which weren't too busy. It's nice to have so many pool options, and the smaller pools were less crowded. My stay was with a Hilton Honors reward, and comes with a $50 dining credit for 2 guests. We had happy hour at MacArthur's, which was a great deal with the dining credit. Very good chips, guac and salsa. The gift shop has a nice selection of logo items and sundries such as snacks and beverages. Parking is not complimentary, it's either valet or a garage which is a bit of a walk from the hotel. read more

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came this weekend for a gala, hadn't been in a year or two. it was a gorgeous venue, both inside and outside. there were multiple parties happening that night and i was really pleased to see how little one party carried over into another - in terms of parking, noise, etc. the food was really great for a large catered dinner and the drinks were definitely flowing! read more

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The remodel of this place turned a cool aging place into a real stunner. Everything shines with golden tones, cool architectural bricks, stained glass, cool art work and beautiful grounds. The food I had here was all good but spendy. The drinks are creative and also spendy. The new Spite bar is a great meeting place with lots of seating and fire pits. The room itself in the Paradise wing was beautiful with nice amenities and comfortable furnishings. The bed was a little hard for me but some would love it. The bathroom has a large walk in shower and a separate toilet room. The only real downside to my room on the 4th floor is that it opened onto a balcony that is shared with all the rooms on that side of the building. This means that you don't have any real privacy and you can't sleep with your door opened. The rooms on the second floor have the same issue. The staff were all friendly and helpful, and unlike some places the whole place was very well staffed. I would stay here again, particularly if I could find a good rate. read more

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From the get go just an amazing experience...customer service was incredible! an excellent romantic getaway right in the heart of Phoenix ...4 days/3 nights... could've stayed another couple... Certainly a great staycation... all 7 pools are open 24 hours a day! We'll definitely go back ! read more

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We stayed at the Arizona Biltmore over weekend to celebrate my husband's milestone birthday. My husband is a Hilton member and we utilized some of his points to book two nights. We arrived around 3:00 pm that Friday and were greeted right away by the valet team. We accepted their offer for valet but declined their offer to assist with our luggage since we didn't have much to bring in. There was already a line of guests waiting to check-in when we reached the lobby. However, the staff was well-prepared and had at least three members assisting with check-in. I wish I remembered the gentleman's name who checked us in because he was wonderful and very thorough. We ended up upgrading to a cottage. We were assigned room 5207 (second floor) of Cottage C which shares a spacious patio with room 5206. Our room was charming and welcoming. We loved the fun and bright decor. It came with a comfortable king bed as well as a huge bathroom. We slept very well both nights and were very pleased with our room. During our stay, we used two of the adult pools; the Saguaro Pool and the Ocatilla Pool. The Saguaro Pool is the closest to the cottages and has a DJ on certain days. There's a bar as well as table service. You can rent a cabana for $700 or the round sofa chairs for $300. We did not take advantage of this. The Saguaro Pool was packed on Saturday and there were no chairs available so we ventured to the Ocatilla Pool, which is smaller and more quiet. It also has a bar and table service. Both pools were big and clean. However, the warm water was less enjoyable in the scorching 100+ degree weather. We didn't last long at the pool as I needed to cool down. We were impressed by how well the grounds were kept. Wish our stay was longer so we could have explored the property some more. There's so much to see! We enjoyed a delicious dinner at Renata's Hearth, coffees at Cup & Cone, and breakfast at McArthur's. Service was excellent. The concierge was very helpful and quick to respond. I would recommend Arizona Biltmore if you're looking for a relaxing and luxurious staycation! read more

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I do not understand what the hype is about, my friend choose this hotel in order to celebrate her birthday and when making the reservation, stated that, she was not really acknowledged about choosing this resort for her special occasion. The room that was given to us was at the end of al long hall way where elevator was only on one side in the main building. The room was average at that, nothing special. Actually the bathroom doors and the celling had some stains and the bathroom mat every time you opened the bathroom doors, would get stuck under the doors, very annoying . There was no microwave in the room or tea kettle to make tea. Upon arrival also there was nothing left for my friend as a welcoming birthday gesture. I spoke with the concierge in the morning asking if the hotel normally does something special for their guest celebrating special occasions and very stoic woman that I spoke with told me that they do not do anything for special occasions and offered for me to send something to the room, at the end she agreed that the hotel will send something to the room and they did, they sent a very sweet and personalized birthday card and a box of chocolates but I do not feel that I had to ask for it and go back and forth with the concierge, this should have been done. In the morning we ordered avocado toast, side of potatoes and smoothie that ended up being about 4oz and the bill was $76. There was almost an additional $20 charge for service fees and some other mysterious fees, absolutely ridiculous and the food was below average. High prices continued at the pool where a bucket of 6 beers was $55 and a pitcher of alcoholic beverage was $95. After we checked out, we wanted to use the facilities until I had to leave for the airport and there was no showers that I could use , aside for a very sad outside shower by one pool, just very surprising. Overall, the hotel was ok/fine. The inside landscape was absolutely gorgeous but I found the cement hotel to be cold and uninviting. read more

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A gorgeous, unique property. I've had the pleasure of staying at the Biltmore multiple times. I love that everything you might need is at the resort, but the resort is also close to other things (hiking, shopping) if you want to do an outing. The restaurants are all tasty and they make the bulk of their food in house (the cinnamon rolls are made with croissant dough and are so so good). I highly recommend adding Citrus Club to your stay!! For $100 a day (or $150/day for two people) you get access to the all inclusive lounge which includes bottomless drinks and buffet style dining. The service there is so welcoming. Plus the lounge is adults only. read more

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I was in town for the long Labor Day weekend and decided to try the spa Terra Luna and check out the Biltmore grounds. This place is massive! Over 700 rooms. I found it hard to navigate and the signage could be better. My husband dropped me off at the spa area which was nice because otherwise it would have been a long walk from the front valet area. The spa itself was incredible. It recently got a renovation four years ago and it has a beautiful indoor and outdoor space and was very zen and relaxing. So many places to sit and be. There are a lot of doors and hallways, it was easy to get lost but they all kind of lead back to the main areas. The spa staff was a little unprofessional when people were not there, they were gossiping about other guests and their private lives. It was easy to overhear and I thought it was off putting. I also did a workout in the fitness center, everything was state of the art, clean and nice new machines and pelotons. I had lunch at the one of the pools. I got the grilled shrimp and the frose. I also got the monsoon margarita. I didn't really like any of the items, the shrimp had a weird chilled granita under it, I would have preferred a Mexican rice. The frose was done in a blender and just tasted watery. It would have been better in a frozen mixing machine. The monsoon drink was awful too. I wouldn't order any of those again. The hotel itself is historic and lovely. The shops are nice and lobby area is really nicely decorated. There are some odd smells here and there but it is an older place so I think sometimes that can happen. It would have been nice if the spires bar opened earlier I would have liked to enjoy that. Maybe next time! read more

I'll start with the good. Reception, groundkeepers, housekeeping and the restaurant staff are all very pleasant and helpful. The food at both McArthurs and Renata's Hearth was very good. Renata's has a summer prix fixe menu which is great deal with several options for mixing and matching. McArthurs does some themed nights like taco specials and an Italian night. The property is also very interesting and expansive. Now for the not so great... They will email you asking you if you're celebrating anything and to let them know if there's anything they can do to make your stay special. Don't both filling it it out if you can read the website you're fine, they don't care and will not try to make it special, they also will get information incorrect. They will also assign a title to you like Mr or Ms and they will use it excessively and even when you ask them to stop. Do not order delivery, they will hold your order for ransom. I have Multiple Sclerosis, I told them this in the email they didn't read before my stay, I ordered Uber Eats to have it delivered to my door because I was in alot of pain after walking all around the grounds, so I got in the bathtub. I get a picture from Uber Eats of a shelf with my order sitting on it. I use the txt service for the concierge and ask if they have my order, they said yes and I could come get it whenever. I respond that I'm in pain and that's why I ordered it to be delivered to my door. I get out of the bathtub, dry off and walk down there. When I get the concierge tells me that they called the room(not the cell phone I was using to txt) and were going to offer to deliver it to my room for a fee. They like fees at the Biltmore, I'm surprised they don't charge you for the air you breathe. I said that was ridiculous as I already paid fees to Uber to have my order delivered to my door. This person's reason was because the resort was large, which was the exact reason while in pain I ordered Uber Eats, as I was explaining this he just walked off while I was speaking. This all made me very annoyed so when I got back to my room I asked for a manager, I got Keith. Keith clearly isn't trained in the hospitality business at all, he said well we probably would've delivered it for free had you answered your room phone. I told him that he shouldn't call people Ms without them requesting it as you don't know what gender they prefer or their pronouns, he laughed at that. He didn't seem to care that I wasn't messaged about my lunch being delivered or that I had to walk to the lobby in the heat when I was already in pain or across the lobby or that his employee walked away while I was talking. For the employee walking away he pretty much dismissed it saying if I was upset and speaking to him that way, that's probably why he walked away.Not sure why that's ok but whatever. He also said that Uber couldn't deliver beccause they were strangers and there were 700 units on the property. All that says to me is at full capacity there are over 700 strangers to ME THE GUEST o n the property, I at least know that Uber does a basic background check I have 0 idea who any of the other guests or hotel staff are, and I can have as many people to my room as I want, soooo not sure how that makes any sense. He did comp one of the room charges. That did not make things better. I asked to not be called Miss lastname multiple times however it continued even one time being called Mr/Ms and when I said I would prefer no title I was called Miss again. I then asked them to stop texting they continued including Keith on the last day. Keith on the last day decided to send what I can only assume is very sarcastic message hoping I had a wonderful stay when he could very clearly see I did not. I did not pursue this at the hotel because there is clearly no point, you can't make people understand hospitality. I did email customer support and answered the survey with all these details and have received no response. read more

Saw this hotel advertised on social media so i decided to recommend it to my friends for our girls trip. It was nothing shy of amazing. Only about 25 mins from the Phoenix airport. The hotel is huge! We arrived at approximately 8am and our room was already available and they allowed us to check in. The rooms were nicely updated. We had a pool right outside of our room. It was pretty quiet at night. The inside of the lobby and the resort itself was beautiful and well maintained. There was plenty of pools surrounding the hotel i think 7 or 8. The attendants was fast with any service we needed like waters for the room,picking up luggage or new linen. Mostly everyone was pretty friendly that we encountered at the hotel. It's definitely a must stay! I would stay here again and recommend this resort. read more

Arizona Biltmore, LXR Hotels & Resorts - Hotels Near Me - Phoenix, Arizona

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We did a staycation with a bunch of friends for our friend's birthday . Impressed by the early check-in and professionalism at the front desk and valet/bell service. Paradise poolside rooms were clean, nice sized and relaxing decor. Bed was comfy and bathroom has a nice layout. We had trouble with our double doors going out to the patio and needed help with them a couple of times and even the maintenance guy said he's need to check back on them because something was off. The pool area is super fun and accessed out your back door & gate. The girls at the cabana station and our server poolside were so fun & made our weekend! The Spire Bar is a great place to watch the sunset & a game. The misters keep it very cool. It's also worth a stroll around the property to see all the art and old photos. The gelato shop is also a must try. We had a blast ~ thank you Arizona Biltmore! read more

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