I have never been to a hotel that makes their guests feel so unwanted. My family and I traveled from the U.S. all the way to Amalfi Coast, Italy. Which to remind you is about a 13 hour flight plus the hour car ride on the windy road to get to the hotel. We were traveling as a group of 7 people. One family was 4 people and my family consisted of 3 people, my parents and I. Before we left home, we requested online "3 person room" and they guaranteed us that we would get it & so it was not a concern for us. Until we got to the hotel and the lady at the front desk began talking to us saying that I was not allowed to step foot in my parents room. My dad then asked, "okay, so now what am i supposed to do with my daughter?" And the lady went "i don't know, you can find another hotel for her" I'm sorry, but when a family goes on a vacation together they are not supposed to be separated it is extremely rude to separate a family just because you aren't allowing one extra person in the room. And so my dad and uncle had to get another hotel, hotel Smeraldo to be exact, because the hotel we were at clearly had a problem having 3 people in one room. But then the next day we went and asked the lady if we could leave our luggage in our other family's room because my parents and I decided that we were going to switch hotels, and the lady said that it's fine and she will leave our luggage's there to pick up later in the afternoon. And may I remind you, we are 7 people and we all had 2 bags/ luggage's with us. When we got back to the lobby, we saw that EVERY SINGLE luggage of ours were stacked in the lobby. At that point we were so angry and confused. When the lady specifically told us that she would put our luggage's somewhere safe and not out in the open. We then asked the other man at the front desk why our luggage's were there & he has the audacity to say "we walked into the room and saw all of these luggage's, that's way too much for 2 people." Excuse me? Who are YOU to tell your guests how many luggage's they want to bring or not..? That was absolutely the last straw. I will NEVER return to that horrible hotel. It had the worst customer service and they didn't care about our privacy whatsoever. I highly recommend you stay away from this place. read more