What an amazing experience! To say my wife and I were pleasantly surprised with the way we were…read moretreated is an understatement! I was last in Capri 20 years ago and it has been my dream to always come back and to show my wife the amazing hospitality and beauty that is Capri/Anacapri. First off, you can call the hotel when you get to Marina Grande to let them know you've arrived and they will send a shuttle either for you and your luggage or just your luggage so you can go straight to the hotel or you can start exploring from the Marina and work your way up. To say we were shocked when we got to La Piazzetta and saw everyone in designer clothes and designer shops as far as the eye could see was an understatement, immediately I got a wave of imposter syndrome and regret of bringing us to a place in which we no longer belonged. Then, we got to the hotel. We got there very early, around 9:30am due to a sporting event happening during normal check-in time which was going to shut down the main road (the only way to get to the hotel) during normal check in hours, to see if we could store our baggage until after the sporting event ended and we could check-in. Not only was that not a problem, they immediately said "we can have your room ready in an hour and a half"! Granted, this was a special circumstance, please don't try to take advantage of their kindness unless it's a necessity. Not being prepared for how high-end Capri had become, we weren't necessarily "dressed the part", my cargo shorts and flannel/North Face fleece surely stuck out to them but they didn't let it show to us. Not once were we treated any differently than the guests dressed head to toe in Fendi or any other designer you could name (believe me, if you can name it, we saw it). At one point, we were leaving for the morning and a staff member asked which room we were in, I misunderstood and thought they were a lost guest because of how well they were dressed and tried to give them directions on which rooms were where (insert face-palm emoji here)! She gave me the Italian version of "oh, bless your heart" more or less, lol. The hotel has a shuttle that runs all day and into the evening to and from La Piazzetta which was such a great perk, it runs every 15 minutes, the drivers were all very professional and friendly! We were greeted each time we entered the lobby with smiles and welcomes and were asked how our day was or what our plans were, how our boat tour went, etc. The entire staff went above and beyond with kindness and hospitality and they don't know how much that truly meant to us both. The room was immaculate! We had a seaside view, you can see the Faraglioni Rocks from the hotel and we could see them perfectly from our private terrace as well, they happen to be one of if not my most favorite things that I've ever seen and I've been dreaming of seeing them again since I first came to the island as a teen. To wake up to and see the sunset with them was a treasure. The hotel has more than one restaurant, we dined at the main one just off the lobby and the food was delicious! The tomatoes in the caprese could not have been more fresh, the mozzarella di bufala was to die for, the seafood was local, dessert was fantastic! We were even given a traditional Limoncello shot with dessert but politely declined as I'm almost 2.5 years sober. This hotel will forever be the ONLY place we stay on Capri and I don't recall ever having an experience that made me feel like that about a hotel. Thank you all from the bottom of my heart for such amazing and kind treatment!

Had a far less than ideal experience. The only redeeming quality was the view. Couple notable…read morethings happened: - To start, our room smelled very strongly of mildew/mold, which we suspected to be from lack of the hotel's regular servicing/maintenance of the AC unit. With lack of servicing, an AC unit can start growing mold spores inside. My bf is particularly sensitive to mildew/mold and it causes him to break out with an allergic reaction. We tried to explain this to the reception staff but they didn't seem to get it. We tried to have them at least clean the AC unit, which they were very slow to finally do and the process took about an hour and a half of us repeatedly going back up to reception to remind them. When it was finally "cleaned," we went back into the room and found that the staff had sprayed a horrible smelling strong air freshener in the room, clearly to try and cover up the mildew smell. The fragrance actually smelled WORSE than the mildew and I started getting a horrible headache. They weren't able to switch our rooms that night since the hotel was fully booked, which I understand, and unfortunately there were no other nearby hotels with availability for us and it was getting late into the evening. So, we slept in the room with the doors open to let the room air out. The staff never once offered us anything for the inconvenience -- when I asked whether they could at least knock off half the cost for the night, they said they couldn't do that and offered us some drinks instead. ??? The next day, they were able to switch us to a new room (they told us the night before that we would get a "nicer" room), and the new room was just the room right next door and felt smaller than the first and was not nicer by any means. Still a faint smell of mildew in the second room, but we were ready to just give up and put up with it. - The second room's toilet seat was broken which was another ordeal to get fixed. - Then we took a look at the AC unit in the second room and what do we see? Mold! Black mold. And we found mold growing on the telephone cord in the bathroom of the room. We told the reception staff and showed them pictures. They just didn't seem to get that mold in a hotel room is unacceptable and a literal health hazard. They then showed us around two more rooms which were fine but we, at a minimum, wanted a refund for the first night for the inconvenience caused, lost time on our vacation dealing with the issues and time spent changing rooms, and most importantly the health hazards posed to us by breathing in the mold. The reception staff person (Vincenzo) began getting more and more upset and raised his voice to us that he was getting impatient with our requests (well, so were we, we didn't want to deal with this on our vacation....). We contacted the booking agency (Hotels.com) and were on the phone with them for 45 minutes to try and get a refund for the first night. To keep it short, at first Hotels.com offered us just a 10% refund ($150). This was laughable and we *eventually* got them to refund us the first night. - We ended up taking a new third room at the hotel. I took a shower in this third room and after the shower noticed a large pool of water beneath the sink. Turns out that water was backing up out of the cleanup because of a buildup of soap scum and hair (um gross). We had maintenance come by to drain it and our entire suite smelled like sewer gas. To top that off, the bathroom has no fan for some reason which is foul, so the smell was stuck in the bathroom. Also, breakfast buffet, dinner, and bar drinks were mediocre. We ate dinner at the hotel one night and had grilled fish which was not seasoned at all and a foul smelling black liquid came out of the head of one of the king prawns we ate. Thankfully, we didn't get a stomach bug. The pasta we ate was good. Again, only positive thing about this place was the view. Will not be returning even if this is the last place available on Capri. The front staff person is also in major need of customer service training. His behavior was unacceptable. BEWARE BEFORE BOOKING!

It's almost impossible to capture how magnificent Le Sirenuse Is. Not only is it one of the most…read morestunning properties in the world, it is the energy... the feeling when you are inside of the property that truly transports you to a dreamlike state. Everything is perfection and I'm not exaggerating. I've stayed in some of the best hotels in the world, but this one to me is the peak. Our room was on another level. The most magnificent marbel bathroom, incredible shower, the bed was so comfortable with amazing bedding, linens, towels. The floors, the couch, every detail, even the closet and TVs. Don't even get me started about the balcony, it was so perfect that it literally felt like AI. Walking outside to the patio and being immersed in the magnificent views of Positano with the cliffside, there's just no words, you really have to live it to feel it! The pool is stunning, the food was out of this world, every moment was just pure bliss. I could stay here every year, you truly are transported into another dimension. Not only from the beauty, but service, of quality and general bliss. This is truly one of those places where you get what you pay for! Yes, it is exorbitantly expensive, but it's worth every penny because the memories that you create and the feeling that you take with you will last a lifetime! I cannot wait to return. Room number 71, one of the best I've ever stayed in! Breakfast was so exquisite, along with all of our lunches and dinners. I cannot wait to return! Their private Beach Club was also next level. I cannot stress the importance of how every little detail is thawed out and executed just perfectly. I love everyone at the hotel everyone that works there, & everything they offer, it's just the best!

How fitting it was when I got to stay here for a few days during my cousin's writer's workshop back…read morein March. I love how they continue to support writers. This was the workshop's 15th year. John Steinbeck once stayed here and wrote, "Positano bites deep. It is a dream place that isn't quite real when you are there and becomes beckoningly real after you have gone." It really is a breathtaking, magical city that I was fortunate to visit. What makes it even more amazing is that it is owned by the Sersale family from Naples who have opened up their summer vacation home and turned it into a lovely hotel in 1951. They had purchased the adjacent building next door to expand. This hotel was also once a US Army rest resort. It is still a family operated hotel with some staff. Antonio, the co-owner and general manager was at the writer's workshop dinner, and his wife Carla does the gardening throughout and designs for the Emporio Sirenuse boutique store across the street. Famous celebrities like Reese Witherspoon and Kylie Jenner have also stayed here. The rooms are a good size. We had a marble bathroom with huge bathtub and a small patio seating that had wooden lattice windows that opened to the pool/terrace overlooking the beach. I'm shocked about a Dyson hair dryer in its own box. The turn down service was so great. They laid out my sleep clothes, a small towel on the floor near the bed, slippers, a Baci chocolate (my fave), bottled water, turned down the lights and put music on the TV, and gave a card with the weather report for the next day. It was helpful! Positano was chilly and sometimes rainy mid March. Antonio, not the co-owner though same first name, was at the front and greeted us when we transferred from our AirBNB. He was the sweetest and helpful when I inquired about a tour to Pompeii and Mt. Vesuvius. Even when I left before the writer's workshop ended, he said I should stay. I really wished I could! I had already taken 3 days post spring break from work since I had been to Germany and was headed to London before going home. The spa was open to the writers and their +1s. After hiking Mt. Vesuvius, I got to sit and relax my muscles in the sauna, ice room, and did 2 dips in the cold plunge pool. The snacks and tea were great. I loved that there was a shower with Aveda products. The gym was also on the same floor. La Sponda restaurant at the hotel terrace area is a Michelin star. They're usually open for dinner, but they were closed because it was still considered winter and not open until the end of March or beginning April during peak season. We were fortunate to enjoy a cocktail hour prior to dinner at La Sponda specifically for the writer's workshop. They also served a buffet breakfast plus a la carte entrees for 2 days. I missed one day since I had my tour of Pompeii and Mt. Vesuvius in Naples and left early am before breakfast. I did take advantage the second day! Btw, you can also order in room service. I loved everything at Le Sirenuse from all the plants and flowers to the detailed decor, epic views, delicious food and friendly staff. This was a once in a lifetime experience I will never forget.

We really enjoyed our stay at the Grand Hotel Capodimonte. It is in a great location with some…read morefantastic views of Sorrento, has great rooms, the service from the staff is friendly, quick, and always done well, they have a great breakfast, and they are more than willing to help with travel tours, etc. they also have great sitting areas, great pool and hot tub, and business/TV room if it's needed. We talked with other travel acquaintances about their accommodations and did not seem like they were as happy as we with our stay. We will definitely stay here again!

We came here for our honeymoon. The way we were treated was unfathomable. If you want to be treated…read morewith respect and hospitality- DO NOT COME HERE. My husband is an early riser and asked if there was somewhere to get a cup of coffee. They basically told him to figure it out himself. He asked again the next day and they were even more rude and responded with "I told you yesterday no". I was very disappointed in the staff and management and the treatment of guests. The food is horrible for the price as well.

Five star property here. I had a hard time finding the entrance while driving in but found an…read morealley about one car width with a security guard. I drove in down a long pathway and was able to park in close proximity to the entrance. The security guard notified the front desk so they greeted my outside. The porter took my bags inside. I had arrived before check-in time so I had some time to explore the property before seeing my room. The garden area outside is very nice! I was told that the hotel would be closing for winter in a few days time and that is was slow. Since they did not have high occupancy, they upgraded me for free from a garden view to an ocean view. After 30 minutes or so the room was ready and I was escorted to see the room. It was quite impressive as there was the room itself but had a "sitting room" next it is so it was basically a suite. There was a door to the balcony that had a table for two and an ocean view. We were provided with a complimentary bottle of wine and a Panettone loaf. The room was nice an had everything except for a coffee maker. There was no hot water pitcher either. The bathroom had a toilet where the seat was not aligned to the toilet which is scary for a man as a pinched ball sack would not be good. This property is right next to Piazza Tasso which is the main square and is surrounded by restaurants and shops. There is a bar onsite as well as a Michelin starred restaurant called Terrazza Bosquet. The restaurant was good and the staff were amazing, front desk, concierge, bell staff and restaurant staff. Customer Service is a big priority here. A few small tweaks needed but was a five star experience!

The hotel was absolutely beautiful and the service was great. It's in a great spot to walk…read moreeverywhere. The view of the river is amazing. They have a nice happy hour glass of wine in the evening. We would have a night cap in the bar in the evening and our waiter was wonderful I just don't know his name!

We stayed at Hotel Villa Maria in Ravello for a week while attending a family wedding, and it was…read morean excellent experience. The accommodations were top-notch. The rooms are beautifully designed and very well-maintained, making it a comfortable base for our trip. The service from all the staff, including the on-site restaurant (also called Villa Maria), was outstanding. They really made us feel welcome. The whole property has a quiet, elegant charm that made our stay unforgettable. The hotel is in a very nice neighborhood, making it easy to explore the nearby points of interest. The hotel is located in a tight alley, so you can only reach the hotel by walking or using their special buggies to help you with your luggage and such, which keeps it peaceful and private, but you are still close to major attractions in town. Many rooms have a balcony or terrace with beautiful sea views, perfect for starting your day! As a guest, you can also use the swimming pool at the nearby Hotel Giordano. If you are looking for a charming, well-managed place for a long stay or a special event like a wedding, this hotel is a great choice.

From the moment we arrived at Hotel Miramare, we knew we were in for an unforgettable stay, but the…read moreteam truly went above and beyond to make our trip magical. Upon check-in, we were incredibly surprised and delighted to receive a free upgrade to a Junior Suite. The room was absolutely stunning, perfectly blending classic Italian charm with modern comfort. The views from our private balcony were nothing short of spectacular--waking up to that panoramic, postcard-perfect view of Positano is a memory we will cherish forever. The service here is exceptionally warm and attentive. Every single staff member treated us like VIPs. We were blown away by the thoughtful touches, like returning to our room to find the complimentary fridge fully refilled and the flawless turn-down service already taken care of. It's that level of detail that sets this hotel apart. To top it all off, our dinner at the hotel was spectacular. Dining against the backdrop of Positano's twinkling lights while enjoying world-class cuisine and impeccable service was an absolute highlight of our trip. Breakfast included too!

Extremely unsettling experience at the restaurant…read more The most serious issue: our table being photographed by male staff members appeared to be happening and was witnessed by multiple women at our table. The bartender and a bald male staff member stood behind the white swinging bar doors across from us, laughing and repeatedly looking at a phone aimed in our direction. One of them then raised the phone over the doors. After the meal, I directly asked the bartender whether he had taken a picture of our table. Instead of answering clearly, he repeatedly appeared to deliberately misunderstand ("Oh, you want a picture?"), then became visibly nervous when I corrected him: "No, I mean earlier, behind the door." He laughed and claimed it was "a picture of the view." This made no sense. It was already dark outside, the restaurant lights were bright enough to reflect the interior onto the windows, and the bar area was positioned somewhat far from the windows. More than half of our table was women. It was deeply uncomfortable and, frankly, disturbing. There were other disappointments as well. Our party of six was informed only after being seated that we were required to order an exotic tasting menu rather than being allowed to choose individual dishes. A young female server with glasses was polite and genuinely helpful in trying to work with the chef so our table could agree on a single menu, and she was one of the few positives of the evening. Even so, the final bill exceeded €1,000 for food that was merely average. There was also a simple request to have something served on the side that wasn't, but that was just a small mistake. The restaurant itself is visually beautiful. However, what strongly appeared to be photographing guests, followed by an evasive response when questioned directly, crossed a line that no atmosphere or presentation can make up for. Privacy and professionalism should never be optional at that price point.

Only stay at this hotel if desperate. No hot water, no…read moreinternet, poor A/C. Restaurant is ok

I'm upgrading this hotel to 5 stars after my visit in 2015. Not only is the staff super nice and…read morelet me print my ticket (I couldn't interact with them much on the previous visit because my flight was at 6am), the breakfast is legit. And the double room is reasonably large. See below for my review from 2014. ---- The single room is small. In fact, this is the tiniest hotel room I've slept in through all my years of traveling. But the location in Naples simply cannot be beaten. It's in walking distance of the airport. It's next to the Hertz rental car place. And the room itself is fine for an overnight stay as long as you don't expect anything other than sleeping and washing up. And free wifi. And free parking. Don't expect luxury, but the convenience rocks.

I really wanted to love this place, but unfortunately, it fell short for what we paid…read more The biggest issue was our room. The minute we walked in, it smelled incredibly musty, and things didn't get any better because the AC barely worked. It was constantly warm and stuffy in the room, making it really hard to relax or get a good night's sleep. The property overall is just a very old hotel that is showing its age and could use some serious updating. Breakfast was another frustrating experience. It's set up like a buffet, but you aren't allowed to grab anything yourself, so you have to wait for the staff to serve you. Because of that, the lines back up and it takes forever just to get a plate. The food itself was just okay, nothing to write home about. The only saving grace was the view and the location, which was admittedly really nice. But honestly, a good view doesn't make up for a hot, musty room and slow service

My daughter and I stayed here for 4 days and absolutely loved everything about this hotel. The…read morelocation was perfect...just a min walk to the port, lots of restaurants, and plenty of shops. The staff were some of the kindest and most genuine people I've ever met. Flor in the kitchen was so polite, kind, and spoke perfect English, making us feel right at home. At the front desk, Luciana and the entire team were incredibly helpful and welcoming. Even the gentleman who carried our suitcase upstairs was so polite and attentive. The rooms were clean, cleaned every morning, with fresh linens and new amenities each day. I will definitely stay here again when I come back. Truly a 5-star experience in every