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    Hotel Mai

    4.0 (41 reviews)
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    Next to the parking lot
    Gregory C.

    Do not stay here. We realized we'd made a mistake the moment we pulled into the parking lot--crowded, loud, and definitely not secure. The area felt chaotic, and not in a fun city-buzz kind of way. We tried to cancel, but the hotel held firm to their no-refund policy. When we voiced concerns about safety, the front desk confirmed the garage wasn't secured and that "people sometimes come through at night." Not exactly reassuring. The best part? When we mentioned writing a review, they suddenly had a top-floor upgrade and "guaranteed" parking available--though the lot looked full and unprotected. In the end, we walked away, disappointed but determined not to let this experience go unspoken. We hope this review helps others make an informed decision.

    Outside the balcony
    Cynthia H.

    We checked in around 11p.m. on a Friday. The front doors were locked for security but staff let us in right away. Parking was convenient. There is a small garage and a lot next to the hotel for $20 a night. We stayed in a two-queen room with a balcony. It smelled and looked very clean. The hotel was really quiet overall. Rooms facing the street might get a bit more noise, but nothing too bad. The room was very spacious with a huge bathroom (seriously could fit 10+ people), a hallway, closet, seating area with a couch and TV, and the beds. Very comfortable setup. Note that room service is only on request, not daily by default. The hotel has a nice rooftop seating area plus a spa, pool, sauna, and steam room. Great location too walking distance to stores, restaurants, the aquarium, the beach, and the theater.

    Kev M.

    Visiting Long Beach and needed a place for the night. Stopped here just as an inquiry. The keener gave me a tour of the building, after words I booked a room. Great and helpful staff, great location as well.

    Another stain charged for. Was there when I arrived. No contact from Hotel Mgmt.

    I was charged $150 for stains on the carpet. The stains were there when I arrived. I took pictures. Manager never spoke to me. Owners never spoke to me. No one even tried to resolve this matter. I stayed there less than 24hrs. What kind of people run this business. Disgusting. Please beware if you stay here.

    Me just arriving at the hotel. View from the roof top lounge. Great view of beautiful Long Beach!
    Melisa K.

    It was my first time back to LB after 12 years. I arrived from MA. I picked this hotel bc it was very reasonably priced for all its amenities. It is downtown, within walking distance to everything! There's a pool, hot tub, sauna, and steam room. My favorite were the eucalyptus infused cold wash clothes outside of the fitness center. They smelled great and were refreshing... I felt like it was a mini spa. The rooms were very nice, and clean. I loved how quiet my floor was. At the front desk/reception area everyone was so kind, helpful and very welcoming! I will certainly be back and stay here again! Thank you Hotel Mai:-)

    Large balcony room with a king-size bed
    K C.

    Stayed here recently to enjoy some of the Christmas bars and decor in the area. The service was top notch from the get go! Our check in with Maria was friendly and accommodating. We got a balcony room which was huge, clean and that bidet...wow!! From our room, we could see the Convention Center which was beautifully decorated. Yogi gave us a tour of the hotel which has an indoor pool and sauna. Agreed with the other reviewers that it is noisy from the Tram which is right outdoors. A suggestion would be to get one of those ambient noise machines for the rooms! That would totally help! Check out was easy and Ruby was kind enough to let us stay parked while we enjoyed breakfast nearby. Between the service and immaculate room, I would totally visit again.

    The infamous heated bidet

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    3 months ago

    Friendly staff. Located in a great area of the city. The pool, sauna, and gym were just ok.

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    4 months ago

    Everything was on point! The room was clean and spacious and the staff was excellent!! Very helpful. Love this spot!!! Modern rooms also

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    2 years ago

    Hotel mai was incredible. Clean amazing rooms, friendly staff, and a great location. Highly recommend.

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    1 year ago

    I enjoyed my stay here very clean staff was very helpful lots of food places near and the beach is walking distance

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    2 years ago

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    2 years ago

    Great experience!! Hotel was accommodating and welcoming. It's in an ideal location extremely close to all of Long Beaches attractions.

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    2 years ago

    great room! nice and close to the conference center. Perfect place to stay for a few days!

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    2 years ago

    Great stay great area great staff would come back again. Comfy beds and spacious room.

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    2 years ago

    Bad customer service specially the front desk lady, very rude and condescending. She talked down to me. Won't be staying here ever again

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    Page 1 of 2

    Ask the Community - Hotel Mai

    Review Highlights - Hotel Mai

    Reasonably priced, great ammenities (the indoor pool is sweet!) and best of all, THE TV LETS YOU CAST TO IT!

    Mentioned in 6 reviews

    Read more highlights

    You might also consider

    Hyatt Centric The Pike Long Beach - Guest Room

    Hyatt Centric The Pike Long Beach

    (391 reviews)

    $$

    I had a really great 2-day and 1-night stay here! The location is close to stores like Starbucks,…read moreColdstone, and Levi's. It's also very close to the downtown area. From the hotel I was able to walk to downtown and explore cute shops! The staff was also amazing! They were quick and thoughtful with the check-in/check-out process. When we had an issue with the TV, they came over quickly and helped us troubleshoot it. They also were helpful when I realized I forgot my toothbrush. Very much high-end hotel experience. I was also able to study in the lounge which was quiet and peaceful. I will say, I didn't exactly love the sliding door in the bathroom. It doesn't lock (or if it did, I wasn't able to figure it out) so there's not much privacy. I've been seeing this sliding bathroom door trend among many hotels, so this isn't a negative towards this specific hotel. Overall, it was a great experience and I would stay again! They had a dining area where I was able to order a full breakfast meal or a quick to-go food item depending on my needs.

    Personally, I LOVE this Hyatt Centric. I bounce btwn the Hyatt Regency LB, which is just about .25…read moremiles away and adjacent to the LB Convention Center, but if I'm doing a walkable staycation and don't plan on driving during my stay, I choose Hyatt Centric at The Pike. The Pike refers to a shopping and entertainment area within this city block. So it's real convenient to restaurants, outlets, a movie theatre, and ALLLL the Long Beach Harbor and Shoreline Village offer: shopping, a arcade with carousel, Long Beach Aquarium of the Pacific, Shoreline Aquatic Park, Long Beach Pier, LB Boat Rentals and Wheel Fun Rentals. Not to mention a really nice, easy walkway along the shoreline with postcard views of the Queen Mary. Hyatt Regency is great of you're attending a conference at the convention center and can write off biz expenses. Otherwise, I find the parking fees, even with in/out privileges for guest, to be steep($44/nt self; $49/nt valet), I addition to the "Destination Fee" ($30) charged at Hyatt Regency. NOW, that being said, sometimes they have package deals, so these fees can be absorbed. Compare it to Hyatt Centric The Pike, where you will be parking at a Long Beach City Public Parking structure next-door to the Hyatt Centric(separate review), NOT having in/out privileges, unless you pay each time you leave, but paying $24/day and no "Destination Fee", and I think Hyatt Centric makes more sense for pedestrian explorers. Since both hotels are within the same walking areas, choose what works best for you, but those are my strongest considerations for choosing at which Hyatt in downtown LB I'll be staying. Hubs doesn't give a rip. LOL Anywho, here is ALSO why Hyatt Centric feels "homier" to me. First and foremost - THE STAFF!!!! Jorge, Dir. of Operations, reached out ahead of my arrival(standard), but continued to be of assistance when I engaged with him about my stay and what our celebrations for the New Year would be. Very thoughtful. Emma was friendly and very helpful in checking us in and making sure I received all my Hyatt Member amenities and perks. David, Front Office Manager, followed up to see that our stay was a successful and happy one and to further offer any assistance for future stays. Throughout our stay, we were greeted by staff cheerfully, but they never imposed. Honestly, remember when Hyatt use to boast about "the Hyatt Touch"? THIS is what they meant. They may not refer to that in marketing, but Hyatt Centric The Pike Long Beach seems to be one property that is still very committed to this idea. I have been staying at this property since it was an Avia. Hyatt purchased the property in 2011 and began renovations in 2012, which I believe finished in 2020, just in time for a pandemic to hit. We came back in 2021 to beautiful new decor that really features the sights synonymous to Long Beach, but especially the harbor and nautical history. Cute details like hallway lights resembling portholes, or some Queen Mary history lessons in the elevator halls, highlighting her use during WWII. The wallpaper in the rooms, has a focus wall of an aerial shot of the shipping containers at the Port of LB, and the carpet coordinates a flow of that same idea. Yeeesssss..., in some areas the decor is already looking a bit worn, but I believe its a pretty popular property so I don't mind because it's all familiar, comfortable and there are no problems with anything broken. Amenities! I ADORE the roof poolside patio for city scapes and views of the Queen Mary during any season. I'm not typically a pool user, but have dipped during especially hot weather when staycationing here. Plenty of room to spread out! I find the rooms really comfy, and plenty big, the shower and bathroom fabulous! A cozy robe, efficiency fridge, Keurig with pods, extra blankets and pillows and motion sensor lights on the bed frame, assisting your way to a middle of the night bathroom sesh. Also available: gym, water stations, poolside cabanas(for a fee), poolside lounge chairs and seasonal rooftop bar, a business center, free wi-fi throughout and meeting/banquet rooms. They also have a really cute outside patio on the ground floor, adjacent to the lobby, that the banquet rooms can open onto featuring a HUGE chess board! Each of our stays at Hyatt Centric The Pike LB has had a special memory. I'm already planning my next stay. HC@TPLB makes a PERFECT location for a long Catalina Island Day trip! Catalina Express is a short, easy, maybe 5min, walk and then coming back to a cozy room after a Catalina excursion is the icing on the cake. I plan on booking for the night before, to catch the earliest(calmest seas are early morning) boat the next AM, then returning to our room after we return on the last boat back, around 8pm. Whatever your plans are for seeing Long Beach, check into Hyatt Centric at The Pike Long Beach for an easy, comfortable stay. Cheers! "CC"

    Hotel Royal - Bathroom

    Hotel Royal

    (188 reviews)

    $$

    Hotel Royal exceeded our expectations…read more We stayed here for one night before our cruise. The service was excellent. Our room was super cute! Very comfy bed, great AC! Bathroom a little small but easy to work with. They had a fridge and coffee maker. In the lobby they have a small room in the back behind the receptionist that has tea, coffee, utensils and other things you may need on your trip! Plus it's a cute area to sit in the morning or while waiting for your Uber. They have plenty of water in the lobby. Bottled and ice water from a large glass dispenser. There are bikes available for use. It's a pretty great location - we were able to walk to really incredible restaurants, and it was super close to our cruise port!!! We highly recommend this place and would book it again on our next Long Beach stay!

    We were here for an event recently and spent the weekend here. For starters they do have available…read morepaid parking in the back. The property itself is located in the heart and soul of downtown Long Beach. Our room was cute, cozy, and clean with beautiful hardwood floors. We had a comfy king sized bed and also a sitting area with a couch. Just to name a few of the amenities there was a microwave, mini refrigerator, coffee maker with Starbucks coffee. The bathroom had a shower and it also provided full sized bath and body essentials. They do not have an elevator but we managed to bring our stuff up a flight of stairs with no issues. The guy who was working in the lobby did offer to help us but we declined. Overall we had an amazing experience here and can't wait to return.

    Fairmont Breakers Long Beach - Sky Room

    Fairmont Breakers Long Beach

    (92 reviews)

    $$$

    The Fairmont Breakers in Long Beach is the best hotel in town. It is a 5 star luxury resort hotel,…read moreand you never need to leave there, but do, because you have to have a meal on Pine Street, the staff will give you directions. This is a vintage hotel on the outside and and a fully remodeled interior and all of it is stunning from the lobby to the rooms. They have a great pool and gym, steam room and relaxation room. If you want a massage they will handle it. The rooms are all comfortable and quiet. They are spotless and the beds are great. It is quiet and the amenities are great. The service is very good, but they do need to work on getting you into your room on time. The maid service is exceptional. We also love the valets. This hotel is expensive, but great for a special occasion. It has a full bar, room service and at least 3 eateries. We loved having brunch there. Their eggs benedict are just great as is all the food. We did not get a chance to try the other eateries. We loved the pool. The only issue I had was the AC kept going on and off and that is not okay with me, but I assume they have repaired it. You will love this place.

    I had high expectations staying here given the fact that this is a five star hotel with a price…read morepoint to match (nearly $1800 for two nights via Amex) but the service experience really missed the mark. After housekeeping cleared a used teacup from my room earlier in the day, it wasn't replaced...something I'd expect as a basic standard at a hotel of this caliber. I called to request a new one and ended up waiting 21 minutes before calling back for the status on it. I was then told that they would follow up on it and I'd receive an update on the status. 7 more minutes go by - no cup, NO UPDATE. I called back one final time, to which the man on the phone said, yes he put in a rush order and the man who's delivering it is elderly and it might take him just a few minutes longer. I said no problem but just so you know, my cup was taken earlier in the day and not replaced. The man then said he can definitely let housekeeping know for next time. I proceeded to respond and intended to say okay great but before I could even get to the great, he STRAIGHT UP HUNG UP ON ME. Also the person who delivered the cup was a younger boy so idk if the elderly man reasoning was just an excuse for the moment. I went down to the lobby immediately to speak to the manger in person and let her know how insanely unprofessional, unpleasant, and UNCOOL this was. They made an error and I got attitude back for it?! AT A FIVE STAR HOTEL. To their credit, she did apologize and sent up dessert, but by that point the issue wasn't about the teacup or a free comped anything. It was about the breakdown in communication, lack of respect, and service quality. Overall, not the level of service I anticipated for the price, which is disappointing. I will not be staying here again and don't recommend it for anyone else looking for a true five star experience.

    The Westin Long Beach

    The Westin Long Beach

    (632 reviews)

    $$$

    This was my first time staying at a Westin hotel, and I enjoyed every minute of it! The front desk…read morestaff were incredibly accommodating, and since I recently became a Bonvoy member, they upgraded me to a suite. It had multiple bathrooms, couches, and even connecting rooms--such a great surprise. The bed was extremely comfortable, and the view was amazing. Everything about the stay felt relaxing and well taken care of. If you have to stay in Long Beach, stay here!

    The staff are amazing. I was immediately greeted upon arrival by many of the staff members and was…read moreoffered help with my luggage but I declined. The front desk was friendly and polite. She was very kind and offered a room upgrade for free to a deluxe room with a partial ocean view. Now the room is where the ratings start to go downhill. The bathroom does not have a vent so it gets very steamy and it takes awhile for it to evaporate. The bathtub did not drain quickly so the water started to pool at the beginning of the shower. The fan in the bedroom hardly works. The low and high fan are practically working at the same speed and I didn't notice any difference. The room finally got to the desired temp after about 2-3 hours. The cabinet door to the fridge was broken at a hinge so we weren't able to access the fridge at all. Also, some of the channels on cable tv were not accessible. There is a $18 resort fee they charge upon arrival that caught me by surprise. I don't remember seeing this at the time of booking but I could've overlooked it. I really wanted to like this hotel, but the defects with the room were hard to miss. However, I did enjoy the amenities and the location. There were a lot of nearby restaurants that are within walking distance.

    The Queen Mary - @ Queen Mary - 11/12/25

    The Queen Mary

    (1.7k reviews)

    $$

    Brunch on a Wednesday in the Promenade restaurant…read more 1. Food: superb / top notch 2. Ambience: very good 3. Cleanliness: excellent 4. Service: pretty slow (fortunately, we were in no rush) 5. Staff: most seem noticeably disgruntled / unmotivated / unhappy 6. Ship walkabout: wonderful / a fascinating time capsule 7. Fantastic artwork / historical photographs on display throughout. 8. Huge ballroom / event rooms / very quaint wedding chapel. 9. Period costumes, decor, memorabilia. 10. Step back in time on a 100-year old grand luxury ocean liner. Tips: 1. Make an advance reservation for restaurants - we saw walk-ins wait almost an hour. 2. Allow at least 2 hours (minimum) to explore the ship after your meal. 3. Lots of stairs between decks / huge ship / lots of walking. 4. Make sure your phone is fully charged - hundreds of photo opps. Summary: We came on a fairly quiet weekday, but still restaurant reservations are highly recommended. The food was top-notch. Will return to eat - a real treat. Dropped a star only because many of the staff seemed somewhat unfriendly, unmotivated, disgruntled. Otherwise, the ship is stunningly beautiful and the experience quite profound.

    Decided to stay at the historic Queen Mary for a night before leaving on a cruise, it felt both…read moreappropriate and I was crossing a bucketless must off my list. I will start with the good, the staff is incredibly friendly, accommodating and seems to genuinely understand hospitality. Even when an incident that I will talk about it the bads happened they were accommodating and friendly. Additionally, there are parts of the ship that truly still demonstrate the glamor of a forgotten age in ocean liner history, the small exhibits some furnishings that are touches here that take you back. The food at the chowder house well expensive is quite delicious and both the wait staff and the bartenders are friendly. Now for the bad, vast areas of the ship have been left to the ravages of time. Untouched unfixed unpainted just left to rot. Even surfaces in areas where guests are sure to visit like the bow of the ship, there's unpainted rusted, chipped paint and splintering plywood everywhere. Wow! All three members of my party booked the same class room, what we got were three very different rooms, it felt almost very Goldilocks with one room being too big. One room being too small and one room being just about right. However, my room had mysterious yellow brown wet spots seeping up through the carpet, I discovered this at almost midnight and so had to be moved to another room, the room they moved me to was even smaller than my original room and had a bathroom so small that when I tried to open the door it hit the toilet. And then there's the little matter of temperature control, the rooms themselves have no HVAC, but you can open the portal windows, which would be lovely if not for the fact that there is nearly no airflow at least on the side of the ship where I was, And more than a dozen insects decided that my open windows were an invitation to party in my room. Then given the proximity to the port, because I had my windows open, I was awoken at 6:15 a.m. to the sounds of shipping containers and little bells and alarms. I think this hotel has Great value and great potential but at a price point of over $300 a night putting it well into the luxury category, it needs help. To be totally transparent, I will be coming back here. We only booked one night and there's so much more to the ship. I want to explore and see I want to do the tours. I want to do some of their events including their murder mystery dinner. There's so much here, that I truly do think it's worth experiencing, however, I also think it's worth experiencing with your eyes open to what the experience will be. If you're expecting a luxury hotel with luxury amenities and luxury finishings, you are not getting that here, what you are getting is a view of history that may someday go away so enjoy it while it's here.

    The Varden Hotel - ironing board and hangers to put clothes on if needed

    The Varden Hotel

    (161 reviews)

    $$

    beware! not all units are created equal. I believe that these are owned by separate individuals so…read moreI would try to find your room number in any reviews that you check. Our room was absolutely filthy. There was dust and grime buildup on all of the ledges, stains, crumbs, hair, dust, along the bed frame and in the crevices of the chair. just no attention to detail at all. we did contact the owner and opted to leave and were provided a full refund, but the kind of build up that was in that room was either from a long term stay that wasn't cleaned up properly or just terrible cleaning over and over. side note: wifi signal was not good, bedding was bare minimum and no hand towels or face cloths provided. I'm not looking to trash the owners, I just don't want anyone to be in the same situation we were, having to look for another place last minute after a long day of traveling, I was almost in tears, plus I had to pay way more to stay somewhere else because there weren't a lot of options.

    I've been to Long Beach a few times this past year for conferences and events and usually am…read morestaying at the big box hotels that are immediately adjacent to the Convention Center (like the Hyatt Regency, The Renaissance, The Westin) but I was late to the game to reserve a room this time and missed getting the discounted conference block rate. So rather than pay an astronomical fee for the privilege of proximity, I did a quick search of the area. There are plenty of options, but many of them just seemed suspect. The I came across the Varden. Definitely a boutique hotel, but definitely worth checking out. The rooms are typically small with barely room for a bed, a partial desk and a small bathroom area. But the room was extremely clean, the fixtures and bed were new and cool and for one person, really perfect. Particularly since other than sleeping and checking emails, what else do you really need? Well, for starters you need to feel safe. And this place does a great job of securing the facility at night, but you don't feel you're in a bad neighborhood anyway. You also might like to enjoy a welcoming attitude, and the staff and place has plenty of that. The young staff were extremely friendly and accommodating. Being forewarned that the property has 3 levels and no elevator is important, but honestly, it's not a tough climb to floor 3. And as a testament at how great the staff are, they wouldn't take no, and they carried my bags to my 3rd floor room. Since I was there for meetings, I needed to press my clothes, so a call to the front desk resulted in a brand new Iron and Board appearing at my room within minutes. And being welcomed by a reception with snacks, wine and drinks between 5:00 - 7:00 everyday, is just super nice. They also do a continental breakfast from 6:00-9:00 daily. They have a hip space right behind the registration area for these treats so it's easy to walk through on your way in/out of the property. And best of all the price per night was less than 1/2 of what those big chain hotels were charging. And I was less than 4 blocks (and a very nice walk past lots of local stores/restaurants to give me a feel for the area) from the Convention Center. For all these reasons, if you're in Long Beach solo, I would highly recommend you check out the Varden.

    Hotel Mai - hotels - Updated May 2026

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