Excellent hotel at the edge of downtown Long Beach, right between the World Trade Center and the I-710 ramp. In a 15 storey building. The staff is friendly and welcoming. Check in was a breeze. The lobby area is beautiful with free water/ice tea and coffee and snacks. Also has a large fountain filled with small rubber ducks. The rooms are big and well furnished. The views from our 13th floor room were great - all the way to downtown LA and the mountains. Rooms have refrigerators and coffee makers. The area with the ice maker has a microwave. Every floor has a different decor done by a different staff member. The bar in the lobby is good, the restaurant in the 2nd floor is excellent. The outdoor pool area on a deck on the 2nd floor is very nice. They also have a free shuttle that takes guests anywhere within a 1.5 mile radius. read more

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Great location, customer service was exceptional. Shuttles to help with getting around. Room Pricing was so reasonable. Rooms very clean, good food could be purchased in lobby. Elevators were a bit slow for the Private floors but could have been operator, not elevators! Shuttle to Cruise terminal was easy, free, BUT TIPPING, is appropriate. Highly recommend this hotel in Long Beach, CA read more

Let me save you! We were extremely disappointed. This hotel has so much potential to be amazing, but there were quite a few issues we couldn't overlook. 1. Check-in is at 4:00. We were told (multiple times) that we'd have a good chance at early check-in if we called the morning of. We called early and were told to swing by around noon. We did, but no rooms were available, and we were told to come back later. We returned at 2:30, still nothing. We waited until 3:40, and got in the check-in line. The wait was long, I finally spoke to someone at 4:20. They had limited rooms, and it felt like an act of God for them to accommodate our reservation, which had been fully paid months in advance. We ended up switching room types to avoid further waiting. I'm fine not getting early check-in, but being told there were no rooms at 4:15 was extremely frustrating after a long travel day with a disabled person and two small kids. 2. The AC was blasting and couldn't be adjusted. I switched it to heat hours before bed, but the warmest it would get was 60 degrees. I eventually shut it off completely, and the temperature slowly started rising. The heater was clearly broken. 3. There were 5-6 stalls in the second-floor women's restroom, and 4 of them were clogged to the brim with visible waste. No one seemed to address it. I initially thought it was just poor maintenance, but the next morning, the toilet in our room wouldn't flush either, so the hotel is clearly have a larger plumbing issue. 4. Another room in our party (we booked three) had a window stuck open about 6 inches. It wouldn't move, and there was nothing they could do. 5. In the third room, a panel for the AC/heater fell down, showing thick dust everywhere, it looked like it had never been cleaned. The filter was completely black and caked, super gross, and why did it just fall down? 6. After calling multiple times, we were told it would be no problem to get a pack and play, so we left ours at home. At check-in, we were told it was "subject to availability." The check-in process was an absolute nightmare, I'm probably understating how bad it was. They did offer us a bag with water, cookies, and peanuts as an apology for the wait, so they clearly knew it was an issue. I don't understand why they didn't have more staff or support. If you've made it this far, there were some really great things about this hotel: 1. The pool area is grea, cabanas, loungers, a bar, ping pong, cornhole, and turf for kids to play on. 2. The duck fountain in the lobby is adorable, and kids get to take a duck home. A huge win. 3. The lobby is welcoming and fairly clean, with plenty of seating and a large bar. We will 100% stay somewhere else next time. It's disappointing because this hotel could have been great with better organization and more staffing. The staff didn't seem to be having a great time either. read more

Hilton Long Beach - Pool - Hotels Near Me - Long Beach, California

It used to be a little nicer but went a little downhill. I stayed here for a meeting and our meetings were held here. There's an elevator on the other side of the doors to get up to the lobby/check in area. I went all out and lugged my bag up the stairs. Rooms were decent but the windows were noticeably dirty that I couldn't see out. Catered hotel food was just okay. I don't like it when hotels try to do Mexican food, it's not even close. Bar was busy and we found if we went to the sundries/gift shop next to the check in, the drinks were much more affordable (I thanked our Finance team for that find). read more

Hilton Long Beach - Pool view from my room (dirty windows) - Hotels Near Me - Long Beach, California

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From the minute my wife and I walked in to the lobby of the Hilton Long Beach- we felt welcome! There is large water feature that has rubber duck galore on them and visitors are encouraged to grab a duck of choice. The staff was super welcoming and did everything they could to make our stay worry free. We were staying here before a cruise, we hung out by the pool, had a great meal in the lobby bar, and the hotel offered a shuttle to the cruise port. Just make sure to plan ahead- the line and wait for the shuttle can get backed up.. we would stay at the Hilton Long beach when back in the area!! Highly recommend read more

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I had the junior suite. (1439). The good, location is great. Parking next door. Small bar on ground floor. Pool, fitness, and restaurant on 2nd floor. Nice staff. Got text before I checked in (esmeralda I was curious if this is a real person or AI). They checked in wirh me the next day. I had a huge balcony loved that. Now the areas of concern. There was a hole in the balcony floor big enough to hurt if you stepped in it-why is it there i dont know. The room is dated slightly torn wallpaper frayed coach that sort of thing, balcony needs a new coat of paint and lightbulbs changed. Limited mirrors ( yeah I know but it did make getting ready interesting). The suite has a full out bed with no extra bedding in the room not even a blanket which felt odd. No microwave but there is one by ice machine (ice machine area was decorated which was cute). The bar was an interesting experience. Ordered whiskey sour and my guest said it tasted of pure lemon juice. Asked them to remake it and we waited and waited watching the bartender talk to everyone but not make our drinks. I went up and watched the bartender act like this was new to him. Even the server knew it wasn't right and didnt charge me thank you for the service. Ok all of these little things add up to not a super nice experience especially paying for a suite. I appreciate good service and it was 50/50. read more

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Attended the Grand Prix this weekend, having friends and colleagues with plans to dine and celebrate. I am astonished by the great service provided by Mark our shuttle driver. I would like to think Mark personally for the company and positive attitude towards his guest. read more

I went to the grand prix this weekend and Mark my shuttle driver was excellent. Not only did he provide speedy service but amazing hospitality. I would come to the Hilton just to get a shuttle ride from Mark. read more

What a great option for carnival cruisers out of Long Beach. This hotel has complimentary shuttle service to the pier. The hotel is really close so even if you use a shared ride it won't cost too much. We got into the property later in the afternoon. The nighttime bar service was great and they even showed a movie. The property is showing its age throughout. read more

Hilton Long Beach - Poolside - Hotels Near Me - Long Beach, California

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There is missing a table lamp and call front desk, they replied that will send an engineer but nobody coming at all. The hotel paid parking spaces were so limited because they were held for valets parking. read more

While visiting for a Christmas dinner I decided to stay at the Long Beach Hilton and I was quite pleasantly surprised by how decorated it was. On my floor the manager was assigned to make it festive. Along with the Star Wars music quietly playing in the background you really felt like you were in a winter wonderland while in the hallway. The staff were very helpful in getting me into my room. I got a little confused with using my key to get out of the parking garage and had to pay an additional fee. But upon check out the staff was able to reverse those fees since I had already prepaid for parking. The room was very nice and the bed was just right! Overall I had a really good stay. read more

Hilton Long Beach - Hotels Near Me - Long Beach, California

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Hotel was perfect for the night before our cruise. Clean, comfortable and convenient. I love my Hilton's and will stay here again before a cruise. There is a shuttle but we did not use it. An Uber was $16 to the port. read more

We did a Resort Pass this past Sunday for us and the kids since it was going to be so hot. We went with the cabana for the secured spot and not having to look for seats. We got there around 12:30 check in process was easy we're were walked up to the pool. They let us know the cabanas would've ready in about 15 mins which was fine kids were already swimming by then. While we're were still waiting the general manager (I want to say his name is James) came to us and apologized for the delay he was working on getting them up. He was very apologetic and appreciative of our understanding. Brought us some drinks and ice while we waited. We enjoyed our self and the kids also did. Thank you for the outstanding customer service! read more

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Hotel was nice and staff were WONDERFUL! Parking was awful and you had to park off site and walk to the hotel, with someone handicapped it was not feasible and offered bo shuttle from the off site parking lot but they found a spot for us to park. I called the week and asked for a roll away bed because they did not have 2 queen beds. When we got there it wasn't in the room so I told them, they assured me they would put it in, we left and went to Disney. When we got back after midnight it still wasn't there. I had to call the front desk and she said it was just her and would try to figure something out. They didn't bring the room away until almost 3am. The second night our door wouldn't open. There was an issue with the lock and we couldn't get in our room. Security couldn't figure it out so we were stuck in the hallway for quite some time. They finally brought up some machine and got us in to our room and said it should be fine. The next day we had the Lock issue again, thankfully this time it was in the afternoon but I was not able to get into the room. They eventually came and replaced the battery. On top of all that,the elevator doors dont stay open very long so my handicapped dad gotten stuck alone a couple of times. There is no "holding the door" because the safety mechanism on the doors doesn't work. When leaving, my husband got stuck in the door with the luggage cart and while we were there another guy got his hand completely smashed in the elevator door. When checking the tags on the elevators, they are out of date for safety checks. It was really scary because I had my 3 year old with us and he could have gotten injured very badly off he had been stuck in the doors. The hotel gave us free breakfast 2 days and they were very nice with all the issues we had but despite that I would not stay there again unless I had no other choice. My son loved the rubber duckies and the games in the lobby. read more

Terrible stay. Worst hotel and staff Ive ever stayed at. Check in took almost 45 minutes and I was the first person in line. Room had no A/C or hot water. They delayed changing rooms and made us miss our plans. This place is not worth the headache at all. read more

4 stars as a family hotel. The pool had kids. It's a 3 foot pool. There were adults but there are lots of play toys here Ice cold water available and a popcorn machine in the lobby Nice dance music and lights at the pool at night Room service (fast) - includes gratuity so make sure you don't double tip bc they have a line for tipping, which is tricky and deceiving (remove that, Paris ;) No free breakfast here but there is a restaurant About a 15 min walk to the pike outlets (Nike etc) and restaurants like hooters, Outback, chilis, P.F. Chang's, cold stone creamery, bubba Gump shrimp, famous Dave's bbq and all the food trucks Peloton here :) Pool bar. They didn't seem strict about people w beverages Hotel feels safe read more

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The hotel was a decent Hilton overall, but there were several maintenance issues that impacted our stay. The toilet flushed intermittently, and the shower water pressure fluctuated and would occasionally stop mid-shower. The room phone didn't work, and the help desk wasn't particularly helpful when we tried to address these concerns. The bathroom also felt dated, with grout that clearly needs updating and an older bath/shower setup. With some attention to upkeep and service, this could be a much better experience. read more

Family celebration including Grandkids (3) 4-6 years old for 3 day cruise. The first thing we see when we check in is a fountain full of plastic toy ducks. The kids minds were blown. Onward to complimentary beverages, pool table, Hilton Jenga games. Just a great start to a great trip. Clean facility, easy parking and shuttle. Friendly staff. TY LBH read more

Really nice workers and super nice employee named judith and super nice duck collection read more

Hilton Long Beach - Hotels Near Me - Long Beach, California

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Stayed during my graduation which was a convenient distance from the venue. Customer service was great. Appreciated the lobby cafe in the mornings for my quiet time with coffee and a scone. Parking was convenient, but there is a nightly fee. King room was clean and cool which I had worried about seeing another review stating the room was too hot. The only downside was brunch at the loft at which service was extremely slow; however the servers were friendly and apologetic. I'd stay here again. read more

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So I went in for a conference for a day. The staff in general seems nice enough I suppose except the parking was an issue there a lot was actually full. Was directed to go park in a structure diagonal to the building and this was on a weekday early morning. From what I understand parking prices are a bit high. The place was clean enough I appreciated the liquids in the hall entry area. We had lunch brought in which was okay nothing that special so you might want to avoid that and bring in your own food from outside places. Cannot comment on the rooms. The restrooms seem to be in decent shape nothing special but not really dirty either. read more

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This hotel has really gone downhill and no longer seems to care about its guests. Parking was a major issue during my stay. The lot filled up, and we were told to park at an off‑site location that was neither lit nor secured and then walk back to the hotel. Given the amount of homelessness in the area, this felt very unsafe. On the second night, parking was available in the garage, but that wasn't much better. The garage was poorly lit with dark corners and did not feel secure. I raised these concerns with staff, and they showed no interest or concern at all. Safety and guest experience should be a priority, and unfortunately, that was not the case here. I will not be staying here again and will be informing my company and colleagues to avoid this hotel as well. read more

There was a cockroach in the restaurant. When we informed the waitress, she squished it with her foot and left it there. We canceled our order and left. The hotel appears to have an automated text messaging system that asks about your stay. When I mentioned the cockroach problem, it was ignored. Pool service was also subpar. Pool bar is only open for 4 hours (12p-4p). They opened ~30 minutes late. After ordering, we waited nearly an hour for our drinks which had to be prepared at the restaurant downstairs, not at the bar that was setup by the pool. read more

Staff was rude and disrespectful. Terrible attitude and zero customer service. Jaennalle in particular was rude and dismissive, like I was inconveniencing her just by asking a question. read more

please read. Me and my wife needed a place to stay as plans had gotten canceled. We picked Hilton because we've always had a good time and trust them. Sadly we were wrong with this specific location!! We get to the hotel and had to pay extra for parking on site ($35!) or even more for valet($45), we chose self parking. We got to the parking structure and parked around 2-3pm no problem. went out later around 7pm to get dinner and came back to an absolute parking frenzy. 0 parking in the parking structure and they were still selling everyone who checked in parking passes for the parking structure. there were cars absolutely everywhere. So we were told to park in the parking lot across the street (not as secure as the parking structure and we had lots of shopping stuff in the car as we are on vacation from Reno NV). Ended up being told by valet after over an hour (not exaggerating) to park in a reserved employee parking space after being literally stalked by a tow truck for over an hour while trying to park somewhere. Hotel staff was not helpful and was passive aggressive about the parking situation. Saying "we deal with this every day" Not to mention, they are on the corner of of street that is one-way so if you can't find where to park you have to go 2 blocks down the street. there is a huge construction project going on the next block over. there's not much space out front for cars to load in and out without being stuck and being forced to go around the block. Easily a 300 room hotel with a 50-80 car parking structure Room on the top floor was nicely remodeled and price was nice. Beautiful lobby and had many complimentary drinks out front. read more

This is a beautiful hote;l beautifully decorated; wonderfully staffed; very accommodating- the only complaint is that it's hard to find food there but there is a whole restaurant it just was not like you can walk in and find food it just didn't seem easy. There was a lot of people in the hotel and it is huge. All the floors were decorated when you open the elevators they smelled wonderful very clean the rooms were very small for the price but you can't complain you're in Long Beach and they have a free shuttle to the cruise port which is wonderful. I would definitely stay there again if cruising was on my itinerary. The limeade in the lobby delicious. read more

Terrible experience with Andy and Steven at the front desk. They will not give us a package we had delivered to the hotel unless we paid a $5 handling fee, which they never disclosed to us and it's not on their website under hotel policies. We are staying here for 14 nights and we received packages 3 days prior with no charge for the packages but apparently this policy has been in effect for an awhile. It made us feel like they were making up with policy. These people are shiesty and seem shady. The first day I was here I heard guest at the coffee shop saying this hotel went down hill and that's obviously completely true. They do not care about customer service nor making the customer happy. Had I been informed of this policy ahead of time I wouldn't have ordered the packages. It's the fact that they couldn't make an exception that is crazy. And then they were so rude to us about it. Definitely won't be staying here again read more

Decent hotel. Was here for work for a few days. The rooms were nice and a good size. Staff were nice and helpful. The valet went out of his way for us to secure a parking space. It is walkable to many spots in downtown Long Beach. read more

Customer service here was excellent. The valet and checkin in Staff Jacob were all amazing. Cute rubber ducky at the lobby and I was told you could take some home with you as a souvenir. I had their buffet breakfast both days and it was nice. Not the largest selections but it did came with a free complimentary made to order omelet, coffee, tea and juices. Location was fantastic near the Long Beach convention and a 10 minute drive to downtown and Pine street area where all the locals go to dine locally. There is a Starbucks on site open only till 3pm and a bar at the lobby open till midnight. Breakfast during weekend was open at 7am located on the second floor. My room was a bit dated but it was clean and the cleaning staff were fantastic. Cant ask for more and I had a good night rest. Cheers! read more

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My family and I stayed @ this hotel for a 3 day conference. We were so happy to have gotten a great room with a small balcony that help with the dogs. Because I have the app and are with the honors club I was able to check in the day the before and get our digital keys the day off. So that was perfect. All the staff are very nice and helpful. Our valet guy was very helpful, gave us some very good recommendations on place to eat for dinner and when he saw our teenage kids he helped them out directing them to the shuttle so they could get around. One very cool thing I appreciated was that every floor is decorate differently. Ours was all Easter theme. Super cute. And where the ice machine was, it was painted pink with a BOHO style. Loved it!! No other hotel we have stayed @ has ever done anything like that. Our room could use some TLC. The carpet is kinda old and there should be more lighting. Some of the USB ports didn't work or wouldn't hold a cable. When we checked in we noticed that the fridge was not cleaned out because there was still food left behind from the previous guest. When I brought that up the nice girl @ the front desk she made sure to run it up to house keeping and within the hour they reached out to us and took care of it and took care of us. BUT.... management needs to step up their game. Knowing that there was a 200 plus group showing up for a 3 day seminar they did not plan well. The kitchen, bar, coffee bar and parking was way under staffed. It took for ever to get food service. There was a ton of lack of communication between the front desk and the valet/shuttle drivers. If you didn't get out there in before the large group broke for breaks and lunch you were for sure stuck. Front desk and parking staff did not communicate well @ all. I like staying @ the Hilton. But this one in particular needs some serious improvements on management. read more

From the moment I walked into this hotel, I was greeted with such kindness and several staff working the front desk, even though it was almost 10 PM at night. Very professional and the room they provided was fantastic, they upgraded me to the 15th floor.. I went to breakfast in the morning and had the nicest server, his name was Carlos and he really made the experience enjoyable and was so friendly. A good way to start out your day. The rooms are very clean the bed super comfortable, and the pool area is gorgeous. Perfect for business or pleasure.. really nice thing is they have a shuttle that will bring you anywhere within a mile and a half radius which encompasses just about everything including the convention center. read more

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Outstanding for check in to dining to check out mr Peace is amazing gracious . Shalom Dr Gordon read more

Checked in at 8pm on a Monday and got re-directed to "overflow" parking. Its a block away with no clear signage. Sketchy as h@!! When we found it after ending up in some random park. Dragged our suitcases a block in the dark. Not a great start. Ducks in the lobby were cute, but.... Room was nice, bed comfy, mini fridge did finally get cold... open window in the room was...??? But, maybe they think i want May Grey in March when I check in? Bathroom... grout in the tile floor was grey, white only on the edges, floor of the tub/ shower was Grey from use, water pressure was non-existent... and we live in CA and know they have water restrictions... but this...??? Will stay at a competitor next time. This was not worth the location, trouble parking and the lousy water pressure. Our first and last time. Cute ducks aside. read more

Literally the worst hotel ever. We are globalist with Hyatt but chose Hilton due to the proximity to the event we were attending, huge mistake. This hotel is equivalent to Carnival cruise ship, tacky decor and loud obnoxious guest. We arrived at 10pm and had to check out early in the AM to go to Hyatt Regency. Despite the tacky decor and guests, our room was dirty, bathroom sink that dripped all night and kitchen forgetting to make our dinner order. Thank you Uber Eats for coming through with the food. The staff could give 2 f's about anything. read more

A total upgrade is needed for the prices they charge. It was like staying at a motel inside very shabby and run down read more

Hilton Long Beach - DISAPPOINTED..... - Hotels Near Me - Long Beach, California

Stay anywhere else but here. I booked the Hilton Long Beach expecting the reliability and polish that comes with the Hilton name. Instead, I was met with a front desk that felt more like an obstacle course than a welcome. Lawrence, in particular, was condescending and flat-out obnoxious, turning what should have been a smooth stay into an unpleasant ordeal. A few staff members tried to uphold the brand standard, but their efforts were drowned out by the lack of consistency and basic hospitality. Hotels should inspire confidence, not frustration. Here, disorganization and indifference left me second-guessing our choice from the start. Instead of elevating my stay, Hilton Long Beach left me counting the hours until checkout. I reached out to both Hilton corporate and the Long Beach management team during and after my stay via email, and received no response--silence that speaks volumes about how little they value guest feedback. read more

Horrible front desk staff. The Marriott or Westin is much better. Worst Hilton experience ever.

I've stayed at the Hilton Long Beach many times and absolutely love this place. There's a great restaurant upstairs and a nice bar downstairs, and the location is central to everything--you really can't beat it. The rooms are updated, the pool and jacuzzi are well maintained, and overall it's just a solid experience every time. Honestly, this is a great hotel for the area, and I'd stay here again without hesitation. read more

This a great location for NYE! Close to the pier, restaurants, and activities. The hotel has great amenities, clean, quiet, and topper, airport transfer.Really great. read more

For the price this was a great deal! 3 nights $330 in downtown area near Pine Street night life on Mother's Day weekend at that. The hotel is still a charmer it looks bold and bodacious. They have a nice water/lemonade/tea stand in lobby until about 7 pm then for some odd reason they take it up leaving a giant basically empty table taking up most of that side of the lobby's real estate. As part of the oddity they also have a cute rubber duck display pond? (idk I just report what I see) there is also a bar and at least 1 hockey tabletop game there. Once you pull up there is a valet option for twice the price of a self parking day user. But there is not bellhop so digest that. So after you wrangle up a cart and get back to your car you'll have 2 great choices. First, park in valet to carry stuff up by taking the mini elevator from outside to check-in area and walk across lobby to other set of elevators and off to your room. Or park in their shared parking lot ride garage elevator and walk across the other side of lobby to the room elevators. Our room was a pure room which I see means you get an air purifier in your room and I must say they are loud. I was on the 13th floor and the air conditioning in our room was horrible. It was at least 15° warmer in my room than it was in the hallway. Thank goodness I tend to like a warm place to lay down, but even I was at times uncomfortable. I did like that you can plug in your own devices i.e. a video game to the TV or in my case of a fire stick as long as you can figure out how to get to the Internet to connect to their network. I'm not a big fan of standstill shower-heads. They are not so good for people who are vertically challenged but this hotel had very warm water and the shower-head had a lot of settings it also wasn't too high up to make it hard to reach, but I still would've preferred dual or removable showerhead.. They had a small pool so you can feel the wind blow against your skin while watching down the block and kinda see the waterfront. Issues I had: 1. The room was extremely warm so much so I actually got up 2-3x per night within the 3 days to try to turn the temp down cause I was too hot but it was set steadily at 60° 2. No housekeeping any day I was there. Even after seeing them on our way out and asking for service I ended up having to call for spare towels so I'm not really surprised how dirty the windows were 3. Parking fees. No where on my confirmation did it state I had to have parking fees and they certain charged me that even though I stated I would just take my car home and uber back once I unloading my car cause I only live a few miles away. As parking was $30-40 daily (I could walk Lord knows I need the exercise!) As that was the cost of an additional night. Still have to get the parking cost removed. Now would I ever stay there again, small possibility like, if my house was being exterminated. My AC broke down and it was 100° had family come to town and there's not enough room in the house the HELL yes as the price is more affordable than every other hotel in downtown all the way to the Lakewood line . But this wouldn't be my go to hotel well unless maybe they refund this parking fiasco I don't have a $105 for parking when I got a free99 driveway a few miles away. IJS But I implore you to visit and decide for one's self if they too believe that this 3.5 star rated hotel should have at least a half taken away. read more