The rooms and hotel itself were clean and nice, no complaints about the hotel but the only…read morecomplaint I have is with one staff member. The lady at the front for check in at 4pm was just rude off the bat. As someone who use to work in hospitality I understand the importance of treating all guests with respect and providing a welcoming environment. She did not exhibit any of that whatsoever. She gave no directions, details, or information about the hotel or our bill. She charged my card without letting us know about an additional deposit/fee above the originally stated price and then handed us the key. It wasn't until after we started heading in the wrong direction to find our room did she point out the elevators were not that direction. A minimal yet memorably negative interaction. However there was a gentleman who exhibited kind and very hospitable behavior.

This quaint hotel sits on a street that is very pedestrian friendly. You can walk to various…read morerestaurants, attractions, etc. I parked in the visitor lot for 16 a night and checked myself in. Room was nice and spacious. The mirror was dirty and couldn't be cleaned. I should've asked for another room or they should've offered. Bed was super comfy. The pool was tepid temp at best but I braved the cold and swam for about 45 minutes. We could also make out Venus as the night wore on. It was a beautiful night. Bar was closed, food they offer is just sandwiches and salads. We opted to stroll to a seafood restaurant. It was nice. I do not know if I would book there again. They need a hot tub.

The bed is so comfortable! The air is ice cold. The hot water is instant. The shower is perfect…read more Everything is clean. The coffee is delicious. Most importantly...the staff is AMAZING! So friendly and helpful. You can tell they truly care about the guests and want us to have a fantastic stay. My friend Debbie that is with me, she travels for a living and her company puts her in the big "chain" hotels. She says this is in her top 5 places she has ever stayed.

This is the worst hotel experience I've ever had. I do not recommend this hotel. It's a crap shoot…read moreif you'll get a decent room. DO NOT STAY IN ROOM 40. There are two windows 15 feet high covered with blinds. There are no black out curtains so the room never gets dark. The room borders an alley with a light directly above the window. It flooded the room with light the whole night. I couldn't sleep. I got maybe 2-3 hours. I booked this room on Expedia based on these Yelp reviews. Never again. The concrete floors were sticky. One of the hand towels was dirty, it had a brown speck and the fitted sheet on the bed had a red spot. Another sheet had a hole. After my first sleepless night, I went to the front desk clerk and showed him the window. He showed me a room that was available down the hall with black out screens covering the entire window. He told me to come back after it was cleaned and I could get the room. Three hours later I returned, and the new front clerk said I couldn't have the room because he couldn't reach the guy who said I could have it even though the guy was still technically working. I was forced to take a room that was sub par on the 2nd floor or get stuck in the same room. These people will lie to your face. I will never come back. My reservation was non refundable through Expedia so they can screw you over and there's nothing you can do about it. It seems odd that most of these 5 star reviews are from elite 26 members. Is there some kickback? I thought these 5 star reviews out weighed the bad but I was wrong. Buyer beware.

With this trip I decided to let my family take the wheel and make the decisions on where to stay…read moreprior to our cruise. I put a lot of trust in their word since they've previously stayed at this specific hotel a few times and they choice was perfect. Driving from the bay to Southern California was a whole trip in itself with two kids and the last thing we wanted to do was to rush the moment we got in the car and into the hotel. That being said, we decided to stay two nights prior to embarkation day. We wanted to walk in, get settled after the 7 (=/-) hour drive and relax. The hotel had everything we needed - a full kitchen, a clean and perfectly running shower, clean and comfortable beds and a wonderful view. The proximity of the hotel to the port was perfect. All eight of us were able to get our belongings together and not stress on getting parking. The continental breakfast was great as well. The staff was beyond amazing and during one of our nights we were able to watch the UFC fight downstairs in the lobby with a crew of construction workers. One of the staff attendants gave my girls crayons and coloring paper. She sat down and helped them with their art and it was honestly precious.

Okay for a quick one-night stay, but I'd choose another hotel for a longer stay…read more We booked this hotel using 35K Bonvoy points for a one-king-bedroom suite with a kitchenette and complimentary breakfast. We originally booked because the photos on the Bonvoy app made it look like the pool was on the rooftop, which was a big reason we chose this hotel. Unfortunately, that wasn't what we expected once we arrived. We also asked about upgrading to a two-bedroom suite when we checked in, but they didn't offer it to us even though we later saw that one was available. We mentioned that we were celebrating a birthday, but unfortunately there wasn't much the hotel could do. A few things to know before booking: * Ice: There is only an ice machine in the lobby. If you're staying on the 5th floor, you have to go back downstairs for ice. * Rooms/common areas: The carpets are pretty old and dingy and could definitely use an upgrade. There was also a noticeable old/smoky smell in the hallway. * Pool/whirlpool: The pool area is nothing particularly special, but we were lucky enough to basically have it to ourselves because the weather was cloudy, humid, and lightly sprinkling. We specifically booked this hotel so the kids could use the pool and we could use the whirlpool, so at least we got to enjoy it. I wouldn't choose this hotel specifically for the pool, though. * Breakfast: The breakfast was probably my biggest disappointment. There were quite a few gnats flying around the food and even around the tables while we were eating. The selection was on the smaller/basic side, but we did eat our fill since it was complimentary. I just wish there had been a little more attention to the gnats, as they took away from the overall breakfast experience. There are some definite positives about the location. There are a lot of restaurants within walking distance, so you have plenty of choices without having to drive. We took a nice walk last night across the bridge, caught the sunset, and had a view of the Queen Mary. We ended up choosing Chili's, but there were plenty of other options nearby, including Yard House, Hooters, Bubba Gump, and more. That was actually one of the nicer parts of our stay. Another positive was that, because of our status, they gave us a 4 PM late checkout, which was greatly appreciated since the regular checkout is noon. The location is also convenient for the Aquarium of the Pacific and for people catching a cruise near the Queen Mary. Because of that, I can understand why someone might choose this hotel for a quick overnight stay. Overall: If you need a convenient place to stay for one night or less, especially for the aquarium or a cruise, it may be perfectly fine. The location is convenient, there are lots of restaurants nearby, and we were able to make the most of our stay. But if you have a choice and are looking for a nicer hotel with better amenities, atmosphere, or breakfast, I would recommend considering an alternative hotel for a longer stay.

Hyatt Regency LB is a beautiful property. The views are spectacular, surrounded by city views, the…read morewater, and the pier, it is wonderful. This place has a great gym, delicious cafe, comfortable large room, open large lobby, and easy parking. It's waking distance to lots of shopping, dining, bars on Pine St. and Ocean Ave. it's near the convention center and views of the Long Beach Grand Prix when they are in town.

I'm giving this stay a 2 because of the noise from the neighbors the problematic television and the…read moreold bed. I've stayed here several times but there was a very different feel during this stay aside from the neighbors and the TV. The noise level was due to the door to the next room which I can hear everything going on in there. They were having streaming issues that day with the televisions and mine kept getting stuck in between channels. You can see in one of the bed pictures that the bed is a bit saggy and even looked used when I first arrived. One great thing that I learned right before checking out is that there is a Peloton app for in room workouts during your stay, but that would have been nice to have had access to it the day before.

This hotel was Nice. It was close to the port. The people were outstanding. They were smiling,…read morefriendly, fun, helpful, and able to answer all of my questions. The atmosphere was both fun and professional. I will stay here whenever I'm in Long Beach. It's a close walk to a lot of good food and a short ride to tourist attractions. Be sure to check out the ice machine on each floor for a variety of cool surprises.

Unfortunately, this property needs a lot of improvement and TLC. As soon as we walked in, the Ruby…read moreDuckies made it pretty clear that this was a "party hotel." It definitely felt more like the kind of place you'd stay when you're 18-21 and looking to party, rather than a comfortable hotel for a relaxing stay. Check-in itself was easy and the staff was pleasant, but unfortunately, the property was a major disappointment. There were numerous stains on the carpets, and the elevator had what appeared to be melted ice cream on the floor. When we entered our room, there was a strong musty/moldy smell. The sheets also smelled musty. Stain on sheets. The room had an outdated popcorn ceiling, and the bathroom was especially disappointing. The tile was very dirty and visibly old, and the bathtub was dirty and heavily scuffed. For the price, this property is definitely on the lower end of what we expected. We ultimately decided we did not feel comfortable staying and requested a full refund because we simply wanted to leave. That said, we are grateful that management did grant us a full refund. I do appreciate them making that right, but based on the condition of the property, we unfortunately would not stay here again.

What a beautiful hotel!!! Staff was super on point when I pulled up to park. Doors opened, luggage…read moretaken care of and all the typical 5 star hotel experience! Lobby, room and fitness room was beautiful and well maintained. I'll be back here in the future for sure!

From the moment we pulled into driveway until checkout I found the entire experience superior and…read morewell above expectations. Service throughout the venues (yes, i visited all of them except spa) was seamless, personal and welcoming. I was especially impressed by the consistent followup on a food allergy. From hosts to server to back service, Somm and runner, each and every member of FOH seemed to take the extra time and effort to acknowledge it. The complimentary upgrade to King suite was very surprising. I also loved the lighting technology throughout. Beds, linens, robes..... all very comfortable. I will be returning for sure.

Driving in from LAX, parts of the route through Long Beach looked rundown and not especially…read moreinviting. The Westin itself was a clear step up. The coppery exterior and surrounding landscaping looked sharp on arrival. Valet was prompt and helpful with luggage. I arrived early. They offered a room immediately but said waiting a short time would get me a better one, so I left the bags with bell service. Like every other hotel I've stayed at, they said they would call when the room was ready. They never did. I had to return to the front desk and ask. It was ready. This has happened at every property that makes the same promise. I actually have a dedicated hundred dollar bill sitting lying dormant in my wallet awaiting the first hotel employee that actually calls me when my room is ready. It will be all theirs when they do; and I will recognize them for being the first ever to have done so in my personal decades of staying in hotels...! The room was nicely done and elegantly decorated. The linens were excellent and the bed was comfortable. I had a city view rather than water, which was fine. Public areas (lobby, bar, restaurant) ran warm in the summer with the large glass and cavernous volumes, but the room air conditioning worked decent and kept a good room temperature. One detail I really appreciated and wish more hotels would incorporate: a filtered water station next to the ice machine. Location worked well for the business meetings I had the next morning. I've been a long-time Hilton Diamond member, but Marriott properties like this one are starting to pull me over on overall quality. Solid stay once in the room, with a few operational misses that keep it in the 3.5 to 4 star range for me.

The lobby is beautiful, and the staff was friendly and welcoming. Unfortunately, for the price, the…read moreoverall experience was not worth it. Our bathroom had mold, there were noticeable stains on the carpet, and the phone in our room didn't work. Our room was also not cleaned one day. When I went downstairs to ask about it, I was simply told they could provide fresh towels because they weren't sure if the night crew would be there on time. This property clearly needs some attention and maintenance. At this price point, I expected much better. Unfortunately, I won't be booking here again.

Stayed for 3 days and had a great experience. We stayed in deluxe king room with a balcony. The…read moreroom was clean and very spacious. The balcony provided a nice space for reading and watching the city life below. The staff were very friendly and helpful. I initially booked a room with 2 queens and they fixed it no problem. The rooftop has a cool view of the city, especially at night. The hotel has ample parking - spaces under the building and directly next to it. One thing to keep in mind - if you are staying in downtown Long Beach, it's a big city with big city sights and sounds. You aren't staying in the country. Great experience for my wife and I.

Beware this place has bed bugs and is very filthy. I just needed a place to sleep for a night so I…read morewanted something reasonably priced, that was a huge mistake. I tried to ask the front desk to switch rooms and they wouldn't, I explained how filthy it was (before I found a bed bug) and still no help. Then later I was itching my leg, checked the blankets and found bugs. They still would not refund me and have completely ignored me calling and messaging them still. I included photos of how dirty it was. Even the bed had a giant stain on the sheets once I moved the blanket to look.

Beautifully clean rooms, I don't usually use the wash that is available places but I forgot my body…read morewash and the body wash they provided here was amazing. It smelled so nice and refreshing without being over powered. I decided to use the conditioner too and it was great! However, the absolute best part was the breakfast! The eggs and sausage they had were real and tasted amazing. The waffle makers were easy to use and instead of a line waiting for 1 there were 3 waffle makers. Overall completely satisfied by this place. I'm only sad that we stayed only 1 night.

First time IHG guest at this establishment and it'll probably be my last…read more The location is perfect and convenient. Very close to LGB if you're arriving and/or departing from there and central to nearby cities. Great places to eat all around + near to Wholefoods. I stayed during a busy eventful weekend and it seemed that I was provided the last available room in the hotel that hadn't been used in who knows how long. The room was overall dusty and smelled of old linens. The bed was uncomfortable. Should've brought it up to the staff but I was traveling with my infant. Wouldn't really recommend to anyone

****Paranormal Tour Review Only****…read more My niece is very into spooky things so she wanted to check out the Paranormal Tour at the Queen Mary for her birthday and it was quite the experience. If you are not a hotel guest, and are only going for a tour, dining, or for the day, you have to park at the Pike Parking Garage, which at 65 Cedar Ave., Long Beach. The nice thing is that they have shuttles that will take you to the Queen Mary for free. We weren't sure where they picked us up, but there is a small parking office on the first floor of the structure, and they will direct you. This was my first time at the Queen Mary, and there is such a nice view of the downtown Long Beach, especially at nice. It's gorgeous for photos. Walking around the boat was such a cool experience too. We had to ask staff to help us find the meeting point for the tour, but they were prompt at 9 pm. The tour guide gives great instructions before hand and provides some insights for what the tour will look like. There is a lot of walking and stairs that you'll have to climb, but it's manageable. It may not be a good tour if you have mobility issues because some spaces are quite tight. She did a great job giving us warnings here and there where we could have the option to opt out of a particular area because of the change in operators or visibility. There are waiting areas before these spots, so if you're uncomfortable, there is an option to sit out for some rooms. There was definitely a creepy vibe in some spots, and the tour guide gave us some good history and background of the different areas of the boat. We did experience some spooky things. Lights flickered in some areas and there was one room where the file cabinet suddenly shut on its own with no one near it. It's a great tour, especially as we are approaching October. I definitely recommend and I will be back to check out the boat during the day.

I had a horrible experience booking a room with my points due to technical issues with United…read moreAirlines via phone, web and chat. It was so bad that United Airlines directed me to The Queen Mary to get the issue resolved. Now you may be wondering the same thing I was wondering, "why would I need to reach out to The Queen Mary for a United Airlines technical issue? I reached Tim Branagan who was awesome and he informed me that he would follow up. Not only did he follow up but he also included the Director regarding getting the issue resolved. United Airlines is still working on the issue but I will definitely be booking directly with The Queen Mary at a later date.