HORRIBLE!! TERRIBLE! DISSASTER!
Horrible! This place is a disaster. The Office is totally chaotic, with stuff all over the place like it's something out of Sanford and Son's junk yard disaster, calling that office a total mess is an understatement. When you talk to them they are generally speaking to at least two or three people simultaneously, I have been there twice and had the same experience both times. The only reason I went there is because they are next door to a fantastic Rim repair shop called the Rim Doctor. Do not, let me repeat, do not ever, under any circumstances ever go to Hot Wheels Plus on Thelma Ave. This place is a disaster. My installed was botched up so badly that I am going to have to go to another alarm installation company to have it taken out and have a brand new one put in. This is what they did not install:
1. Strike One! Motion sensor (I paid for the installation and they did not put it in, they said they forgot)
2. Strike Two! Lights on the car do not flash (even though they said they would)
3. Strike three! No LED was installed. I asked for a second LED to be installed and they said the one that comes from the factory will be bright enough. Guess what? No LED of any kind was installed.
You're OUT?? Oh no wait.. More strikes? WTH?
4. Strike Four! We had a whole discussion that they would program my factory FOB/KEY so that I would not have two things to carry around. They informed me that the range would not be as great, I told them that I did not care because I was getting the Smart Start installed to use with my iPhone. They said OK, we will program them. Guess what? FOBS/Keys were not programmed (Surprise, Surprise)
5. Strike Five! I asked will this alarm have a delay so it arms automatically? They said yes how long to want the delay to be? I asked what is the maximum and they told me three minutes so I said please program it then for the maximum. Mike (the manager / part owner) said OK. Guess what? No delay auto arm was done. This was one of the two main reasons I wanted the alarm, because sometimes I forget to lock the car.
6. Strike Six! Where is my GPS unit to locate the car? Oh boy, they didn't install that either? Yup, that's what happened...
7. Strike Seven! There is black tar like goop all over my window now, they got it on there and did not clean it, the car was a mess when I got it back.
I should have known things were bad the minute I walked in and saw the disastrous state of that place, what a chaotic mess it is in there. When I went in to discuss dropping the car off, they never told me that they need the valet key, I just left my FOB Key and locked the glove compartment and took the internal key with me. Later they called me and asked where it was, I told them that I gave them the key, then they said no I need the valet key as well. They acted like it was my fault for not giving it to them. Hey, I'm not a professional installer, I don't understand this stuff. They are the professionals (Allegedly) and did not tell me what they needed to do the installation. I have to overnight the key to them. They called me and said they did not get it, so I started tracking the package. They then called me five minutes later and told me forget it that they did in fact get it. My god, get your stuff together man!
This place is a total bed of incompetence and they did a horrible job. Now I will have to dispute the entire charge and have a whole new system installed.
Bottom line STAY AWAY FROM THIS PLACE!!!!! Be afraid... be very afraid of them.
They are NOT an authorized VIPER Dealer. read more