I was looking for a restroom for my wife while we were charging our car, and I came in when the…read moreattendant greeted me, I explained the situation and she said "we have a *women's* restroom" with disdain needless to say my wife and I went elsewhere.

This was my second and last time going into this location in Prescott. Unless you are an…read moreestablished customer, you're treated like a peasant. I was looking for some particular and was totally ignored. The women working there were all over their regular customers that were in the store. Not even a hello or welcome was uttered to me. My money spends the same as anyone else's and I'll take it where it's welcome.

Great customer service, many deals to choose from and always a clean and safe environment.read more

Kohls quietly changed their return policy without printing it on the receipts so beware. And even…read morewith receipts AND within four months they will deny full refund. I'll also mention the associates are not customer-service oriented. I was the only customer in line and none of the associates addressed me (check the camera, black dress around 5pm on 8/4/26). I had to guess which register to stand at to get someone's attention. They also chatted with each other while refusing to give me my refund. If you are outside of their new 90 day return window they'll call your items "expired" and at most offer a couple dollars in store credit. Obviously, Kohls isn't doing well and you can say goodbye to this long-term customer. Of course I'll use my credit but will be purchasing clothing elsewhere.

Want to highly recommend this store. I was searching online for months for the perfect wedding…read moreguest dress in October. Ordered one that sent back because I didn't like how I looked it. Decided to go out today with my cousin-in-law (who also needed a wedding guest dress)Tried Kohl's-some were cute but not me and no one asked if we needed help. At Maurice's Kelsey asked if we needed any help. We told her what we were looking for, when the wedding was and where it was and she was all over it. She found all different dresses in our sizes that we needed. Unfortunately I don't remember the name of her associate, but she was a very sweet girl. She had her bring back the dresses that she found for us and put our names on our dressing rooms. We were able to talk freely with Kelsey and her associate about what we need it and even made some nice small talk. They even pressed the dresses and put them in dress bags for us for free . Which they had done for us and a little over an hour so we were able to take it home like that which, was great. Loved having such a personal experience here. I would highly recommend anyone going here. I also bought two extra blouses, which were very cute. A great experience.

Lovely store. Great selection of tops and jeans. Excellent customer service. Thank you Judy for…read moreyour kind, friendly, informative and helpful service. I really enjoyed shopping here. I will recommend to others. Thank you.

After reading the post from Jan 9, 2024 I just had to say that I've been shopping there for five…read moreyears and no sales person has actually followed me around while I looked around. They are helpful and friendly. There is a selection of clothes & shoes ranging from Taos sandals to designer jeans, Volupsa candles, unique accessories and more. Give it a try next time you are in Prescott or just out looking for something special. There is plenty of street parking on Granite & Goodwin plus there is a parking shelter on Granite. Have fun!

This boutique is amazing. We come up from Phoenix twice a year and this is my must stop every time…read more I've purchased, blouses, jackets & and shoes throughout the years. Can you believe these booties? They're awesome. Not kidding, you have to shop here.

Store is clean & organized BUT the fitting rooms have no hooks to hang clothes. I had 8 items &…read moremost had to stay on the floor while I was trying others. Disappointing. I hated putting them on the floor. More than a couple of rooms didn't have any hooks or maybe one hook only. Hooks were pulled off the wall.

This store overall had a good variety of items and decent prices too that overall match the value…read moreof what you're paying for. The selection of items overall is good and service overall is fine. But my biggest complaint with this particular Ross was how messy the store is. It felt like a tornado tore through as there was so much stuff just everywhere. Food items mixed up with furniture decorations, toys thrown all over the place, clothes that aren't in the right areas and more. Not the best store I've been to but Al's not the worst.

Whenever we are in town visiting, we always make a stop here, my husband enjoys going to this store…read moreand their selection of items, and decent prices. We can shop easily, but we did notice the lack of sales people around when we needed help with something, and when we did find a worker, we were not even greeted or acknowledged, even though the store wasn't very busy. Other than that it's nice to find camping supplies and outdoor gear when we can find it.

C-A-L Ranch is a one stop shop for most anything outdoors. They have almost everything including…read moreanimal feed, sporting, camping, sporting goods, pet food, gardening supplies, apparel and more. They have so many things here that it takes a while to look at everything. The store is neatly organized, staff are really friendly and knowledgeable and it's always a pleasure seeing what C-A-L Ranch has in stock.

Shout out to Sophie, in the handbag dept, she was so friendly, helpful, and knowledgeable! She…read morefound exactly what I wanted and it was even on sale ..whoohoo..I love a good sale lol!

Karely at Dillard's Prescott Just Turned Christmas Stress into Pure Magic - 10 Stars Isn't Enough!…read more I wish every retailer could meet Karely from Dillard's in Prescott, Arizona, because she just redefined what customer service can be. My 82-year-old mother-in-law, who has survived multiple strokes and was absolutely overwhelmed trying to pick out the perfect Christmas gifts for the whole family, called the store in a near-panic. One phone call. That's all it took. Karely didn't just take the order--she held my mother-in-law's hand (figuratively) through the entire process. She listened patiently, asked the right questions, offered spot-on suggestions, and somehow made a frail, worried woman on the other end of the line feel like the most important person in the world. Gifts for grandkids, great-grandkids, in-laws--every detail was handled with warmth, precision, and genuine care. ‍‍‍ By the end of the call, my mother-in-law was laughing, relaxed, and actually excited for Christmas again. She told me later, "I think I fell asleep smiling." Karely didn't just complete a transaction; she restored someone's holiday spirit and gave our family a story we'll tell for years. Dillard's, please know you have an absolute gem in Karely--she's not just an exceptional employee, she's the kind of person who makes the world feel kinder. We are beyond grateful. Thank you, Karely, for making my mother-in-law's Christmas truly special. You deserve every raise, every recognition, and every good thing coming your way. 10 stars. A million thank-yous. Karely is a keeper!

Your sales people could use a lesson or two in customer service. While I was browsing the "buy one…read moreget one" sale rack, a employee came by and snatched the sign and changed it to "discount". I asked if the deal was gone and she said yes, it ended last night. Might have been good to honor the deal for one more customer, don't ya think?

First off, Boot Barn is our "go to" store in PV. For my husband's birthday in September, he picked…read moreout his presents at BB. A great shirt and a jacket... Both items were made beautifully and I went back to the store and bought a denom shirt for myself just three days ago. An added bonus, great service! Tracey, the manager, knows her inventory and can direct you to wherever.