CROOKS!!!! Dishonest business!! I took in some collectibles to sell and was lied to that they…read moreweren't worth hardly anything and sold them to this shop and came back in to browse and seen that alll my collectibles were worth THOUSANDS more than what I was told. DO NOT SUPPORT THIS BUSINESS!! Crooks, worse off I came in with my wife and young son and the owner lied to all of our faces. TERRIBLE BUSINESS. The lowest of the low

My boyfriend and I went into this store to look for a certain hat. The girl working there didn't…read moreacknowledge we came in. And wouldn't make eye contact with us or offer help. She was on the phone the entire time. The work phone. It was a personal call that lasted over 10 min. I feel bad because she seemed sad about something. But with as slow as the mall is, you can't risk pissing off customers.

In the store 30 minutes, neither of the 2 sales women approached me for any assistance, but stood…read moretalking with another woman who I believed worked there because they were loud enough to hear the conversation. The floor/carpeting was EXTREMELY dirty throughout the store with litter, string, pieces of cardboard, a dead beetle, looked and felt disgusting. I guess the store does not own a vacuum?? Or have their employees to actual work when not busy.

I needed some work shoe before a shift. Stopped by this place because I've purchased work shoes…read morethere before. Found my shoes, and kept them on. Walked in my new shoes to the purchase line and unfortunately met Karen. Karen made me take off the shoes to verify that they were indeed the same matching size. I told her that the shoes I was wearing are a matching size, but my word was not good enough. I might not ever buy my Fila Non slip shoes there again. Thank you Karen for making me take my matching shoes off in line at the register.

Oh man, this boutique is so amazing. Its incredibly size inclusive l, has a TON inside it and…read moreoverall will make my husband worry every time i go in with one of my daughters, we may come out with a years worth of clothes. It was a new addition to our shopping trip in the plaza this year and will become a definite favorite. The daily deal rack and bogo clearance is an added bonus.

I went in, not knowing what to expect and was so pleasantly surprised. Not only was the gal that I…read moreworked with very helpful, but I found the clothes very cute very affordable and I hope that they last up here in Prescott for a very long time. Thank you for bringing a new place to our community and I love the new jeans that you brought in the Julie blue and the flying monkey awesome brands for Jeanes.

Shout out to Sophie, in the handbag dept, she was so friendly, helpful, and knowledgeable! She…read morefound exactly what I wanted and it was even on sale ..whoohoo..I love a good sale lol!

Karely at Dillard's Prescott Just Turned Christmas Stress into Pure Magic - 10 Stars Isn't Enough!…read more I wish every retailer could meet Karely from Dillard's in Prescott, Arizona, because she just redefined what customer service can be. My 82-year-old mother-in-law, who has survived multiple strokes and was absolutely overwhelmed trying to pick out the perfect Christmas gifts for the whole family, called the store in a near-panic. One phone call. That's all it took. Karely didn't just take the order--she held my mother-in-law's hand (figuratively) through the entire process. She listened patiently, asked the right questions, offered spot-on suggestions, and somehow made a frail, worried woman on the other end of the line feel like the most important person in the world. Gifts for grandkids, great-grandkids, in-laws--every detail was handled with warmth, precision, and genuine care. ‍‍‍ By the end of the call, my mother-in-law was laughing, relaxed, and actually excited for Christmas again. She told me later, "I think I fell asleep smiling." Karely didn't just complete a transaction; she restored someone's holiday spirit and gave our family a story we'll tell for years. Dillard's, please know you have an absolute gem in Karely--she's not just an exceptional employee, she's the kind of person who makes the world feel kinder. We are beyond grateful. Thank you, Karely, for making my mother-in-law's Christmas truly special. You deserve every raise, every recognition, and every good thing coming your way. 10 stars. A million thank-yous. Karely is a keeper!

I was looking for a restroom for my wife while we were charging our car, and I came in when the…read moreattendant greeted me, I explained the situation and she said "we have a *women's* restroom" with disdain needless to say my wife and I went elsewhere.

This was my second and last time going into this location in Prescott. Unless you are an…read moreestablished customer, you're treated like a peasant. I was looking for some particular and was totally ignored. The women working there were all over their regular customers that were in the store. Not even a hello or welcome was uttered to me. My money spends the same as anyone else's and I'll take it where it's welcome.