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    Ortega's

    5.0 (2 reviews)

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    8 years ago

    Helpful 4
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    7 years ago

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    The Personal Touch Jeweler

    The Personal Touch Jeweler

    (14 reviews)

    This is the only place I will go to for repairs!! They are kind, skilled, and reasonable priced…read more Just the best service you will ever get. Highly recommend :)

    I want to preface this review by saying that I was recommended this business because it was said to…read morebe cheaper than others in the area, and that while the work the jeweler did was good, the experience I had and the feeling I felt while leaving the store made me not want to return. Whatever happened to: "the customer is always right"? I had my wedding band and engagement ring resized. I was curious as to their value for insurance purposes since I was going up in size and adding more "material" to them. Once the jeweler found out that my diamond was a lab and not "natural," his entire demeanor seemed to change. I defended my beloved wedding ring by rhetorically asking, why I would pay more than septuple the price for a natural diamond when I can be cost effective for the same exact thing? His wife joined the conversation and both were very defensive as to why natural diamonds are the only route people should take. The jeweler disparaged competitors who work with lab diamonds and I got the sense that his wife almost wanted me to feel bad for not having a "real" diamond. In addition to this, when I first went to their store, they inspected my rings, I accepted their price to resize, and dropped my rings off. Sounds like a typical interaction, right? Upon arrival for pick-up, they charged me $5 more per ring because the price of material "went up." Shouldn't the price agreed upon when I drop my items off be the price I pay when I pick them up? The burden shouldn't fall on the customer to "make up" for the fluctuation in price when it is the jeweler who decided to wait to fix the rings at a later time--when the market is known to change at any moment. I left with an off-putting feeling. I believe customers should leave a business feeling great, and actually wanting to return. Which I didn't--and won't. Once again, I want to give credit where credit is due and be fair in my review and give my entire experience. The jeweler did a good job with my rings size-wise (my engravings were a little scuffed/blurry but maybe that's normal with resizing?). He finished a couple of days earlier than his expected two-week timeline (I was told he started work on it the same morning of pick-up) which was much appreciated. The young woman, who I'm assuming is his daughter, who works at the front was nothing but kind and courteous the entire time... BUT customers should always be treated with kindness and leave feeling better than when they came in, especially if this is supposed to be a family business. Keep in mind that even the jeweler himself had to ask me if the diamond was natural or lab-grown. If a jeweler can't tell the difference between the two, then I believe that my husband and I made the best decision in purchasing my jewelry! Especially since these days, putting that saved money (from buying a lab diamond) towards a home was much more important to us. I understand that their business is a family one, but even if a customer's opinion on what kind of jewelry they purchase is opposite to theirs, they should leave it at that. At the end of the day, it's not personal--it's business. For anyone reading this review, if you would still like to go with them, I'd recommend going over everything in detail with them (in writing) before leaving your jewlery. If they are a cheaper option for you, that is great! I hope your experience was better than mine.

    Ortega's - souvenirs - Updated May 2026

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