I usually do order online, pickup in store but everyone is always friendly, love the manager, have…read morenever caught her name but she's usually who helps me and has always makes me feel comfortable and like a valued custome. They will help you open your online order and you can try on, right then if you want, they're great with making suggestions if you're looking for something else to go with what you ordered. They will do returns with no guilt involved if it's not working for you. I'm saying all this because the store and the people there are great, i find Torrid as a brand to be hit or miss usually a miss so to still enjoy the store experience is saying something.

Staff was helpful and friendly :) Had a good sale going on and got a lot of cute stuff to update my…read morecloset. Size range is is wonderful.

Inge was incredibly helpful and personable. I like supporting small business rather than chains and…read morethe quality of the fabric and material was excellent. My wife has her pirate themed outfit from Inge as well and next year we will commission something for an event based on a series she likes called the court of thornes and roses. If your goal is to get quality material, help and suggestions from a designer and a friendly atmosphere than this is the place for you.

Wonderful customer service ! Huge selection , original costumes as well as sought after !…read moreGreat value ! Highly recommend !

Store is nice - their customer service 800 line is awful !!!!!! Was on hold for 25 minutes for…read moretheir mistake !!! And then they hung up on me !!! Stops me from shopping at their store !!!!!

Website says they close at 6pm. We arrive at 5:02pm and doors are locked. Called to confirm they…read moreclose at 6pm and apparently "JUST today they close at 5pm." Drove 32 to this location for nothing. Disappointed in Torrid.

Great customer service and they are extremely helpful when sizing you. The best part is you're able…read moreto try it on before you buy it. I will definitely be coming back

Kim was amazing. She took her time with us and shared her opinions but only when asked. She wasn't…read morepushy at all. You can tell she likes her job! The dress my daughter chose was actually Kim's pick. She just got a feel for what would look good and what my daughter liked and she nailed it! 10/10 recommend Kim. The dress was less expensive than anticipated, too.

I had an AMAZING experience here! Kim and Tay were both so kind and helpful from feeling beautiful,…read morehelping me get in and out of all the dresses I tried on and just bringing the good vibes! 1000/10 recommend going and having a fun time while figuring out what dress you want for your special day!!

I went into the Buckle store at Santan Valley to return an item and had my proof of purchase ready…read more The return itself was simple, but the manager told me I had to provide my full name, email and phone number in order for the return to be processed. Buckle's own policy only requires proof of purchase for in‑store returns, so I was uncomfortable being forced to give personal information that wasn't necessary. I provided it only because I was told the return couldn't be completed otherwise. I hope Buckle addresses this, because customers shouldn't be pressured to share private contact information for a basic return.

Nice, clean store located in San Tan Mall selling staples like tees and jeans. Prices are extremely…read morehigh-- I made the mistake of not checking the tag and was extremely shocked to see the jeans I bought were $80. Staff was friendly, if not a little pushy. Sometimes you just want to browse and not talk to an employee 24/7, but it's nice they make an effort to be friendly and explain things.

I was in Sephora and Theo was working and was so pleasant and professional! He has a real passion…read morefor skin care and makeup and was so helpful! Thanks Theo for helping me out! Keep up the great work!

4/19/26 Sale day at the Superstition Gateway West location…read more Parking 5/5 Arrived at ~2 pm with plenty of parking in a large private lot. Selection 5/5 Kohl's delivers, large selection of items in every department. Value 5/5 My 3-6 miles of daily walking has taken a toll on my footware. Took advantage of their 20% off sale. Have been looking for something casual to get my steps in for my battle worn metatarsals. Value 5/5+ Great sale, lots of options and hard not to leave with more. Selected two pairs of Sketches Step-ins. Like walking on clouds my friends-SYOY!

I bought an outfit for my birthday, they don't have dressing rooms. So I take it home. It doesn't…read morefit. So I go back. I change it for a dress and pay another $10 for price difference. Again the dress does not fit. So I put it back in the bag with my receipt. I take it back the next day and l guess the tag was missing. The lady tells me she can't even exchange it for something else. There was 4 of the EXACT SAME dress on the rack. I asked why she can't just scan one of those when I literally have the receipt from the day before. She says I have to have the tag it came with. Anyways so now I have a dress that doesn't fit me and I'm out $26. Crazy. Do not recommend this store. & the employees are rude too. Very unprofessional.

Gilbert location has the worst customer service ever!! They don't even carry half of what they…read moreadvertise!! Waste of TIME!!

They deserve NO STARS. I had an online order that arrived with the accessories missing. The bag…read moreliterally had a dress in it. The accessories made the outfit. I took it to the closest store and they said, "no exchanges, no returns." I said "you did not deliver what was posted on the bag." "Call customer service." I called customer service, on a callback two hours later... no returns no exchanges. HORRIBLE CUSTOMER SERVICE. By the way, the dress without accessories cost $47.59 Hugely overpriced. Will never walk back in this store again.

This was a good location and they had a huge selection of costumes and accessories I do however…read moresuggest that you not wait until the last minute to get your Halloween costumes and supplies stuff is going fast.