Louis Stabile, Enterprise Representative in Norwalk, CT, is highly professional, reliable, and…read moreresults-driven. He communicates clearly, handles challenges with ease, and consistently delivers. A strong asset to any team--I highly recommend working with him.

The workers were very nice especially Kyle , thanks so much! They were efficient, helpful and tried…read moreto alleviate stress associated with getting a rental car. From start to finish they are professional, kind and easy to work with- I would definitely recommend renting from this location!

can I give ZERO STARS? guy at the desk w his green beanie is a total scam artist. they charged me…read more an extra $200 "cleaning fee" for dog hair and an odor??? I vacuumed it myself right before I returned it. there was possibly A SINGLE stray hair?? I had the car for 70 hours. IT was NOT smelly. no recourse whatsoever. that guy is a LIAR

Nothing aggravates me more than paying for a car that I can't drive. I don't know why they even…read morebother to give you an electric car that is not fully charged because you can't go anywhere. I rented the car for 1 day and spent the entire day charging the car. The person I worked with didn't know how to charge the car or where to charge the car. This is my first time with an electric car. I just am beyond frustrated because a ride that would have been 2 hours ended up being at least 6 hours with me having to charge the car.

Well the office attendant Kumar was very nice and helpful the service from Avis corporate is in the…read moregutter. How this company remains in business is beyond me I've had bad service from them across the entire United States. I can't get anyone on the phone no matter which number I call! I feel like they even got a rude Robo caller voice to record their automated un-ending, purgatory of useless selection menus.

Not much has changed with this rental car company. I made a reservation for a rental car and upon…read morearriving to pick the car up I informed them that I would like to split the payment on 2 separate cards . The counter agent said I can't do it now but I can when you return the car upon checkout. Anyway. A fiasco inside and I was unable to split the payment as part needed to be company paid and the other personal. I'm not happy and won't use them again.

I've been an Enterprise customer for 10 years and I have always found the staff and the service…read moreOUTSTANDING at both the Main Street and Westport Avenue facilities. As a lifelong civil rights activist, a former Equal Employment Opportunity enforcement authority for the federal government and a Latina, I am especially adept at detecting the merest whiff of discriminatory behavior particularly when the target is a person of color. In my observation, Enterprise's employment practices adhere to the highest standards for diversity in terms of race, gender, and sexual orientation. The well-trained staff are cordial, exceptionally thoughtful, efficient, and provide a caliber of service that consistently exceeds my best expectations. In a society that is quick to complain and slow to praise, a single, unfortunate experience reported by one unhappy customer should not be sufficient to undermine the reputation of an otherwise outstanding operation.

I hate the fact that online it says you can rent certain vehicles over a certain age then when you…read morego in person they say they no longer can allow you to drive the vehicle and the online system is wrong. Why not just fix the online system so I don't get stuck in a tiny Toyota Corolla when I rent a pickup truck!!

Quick and easy! Everything went smoothly during pick up and drop off. Will use this location again…read morefor sure.

Customer beware. Seemingly nice upfront but will gauge you for anything and everything once you…read moredrop off the car and process your return. ASK all questions and ensure they review the contract with you thoroughly. They are a slippery bunch so head to other locations if possible. If you're stuck using this location... cross your T's and dot your i's. Surprised Avis hasn't shut this location down. It's killing their brand locally. I hope they enjoy the money they weaseled out of me and spent it on something good.

Jerry at this place is the man. I had the worst week ever and he helped me out so much and went…read moreabove and beyond what is required of him. He is a gem and represents the company beautifully. I don't know why someone would rate this place a one. If you need a vehicle, go here.

Not sure about this place. All I know as I was coming out of the business next door, an old man…read morecame running out of here screaming at me and speaking in Spanish (could not speak a lick of English). I have no idea what he wanted but it was scary. I am staying away from this business.

Very poor customer service. Discrepancy on different credit hold amounts. They are very biased on…read morehow much they choose to hold on credit card when, you have a " major credit". They could careless about customer satisfaction and whether you have to be at a destination. I don't recommend this place. If you use it speak to 3 different ppl weeks ahead so you can get the same policy. I would never recommend to anyone. Worst rental place and very poor customer service !

I entered this Hertz location to rent a car. I was directed there by the Avis Car Rental location…read moreadjacent to Hertz. I was told that Hertz would be able to take my debit card to rent a car, where Avis requires a credit card, which I didn't have with me. The reason I needed to rent a car was that I was in Stamford for a business meeting on Saturday, and had arrived via Amtrak, on Friday. As you may know, because of an accident on Amtrak in Bridgeport, CT, the Amtrak lines from Boston to New York City were closed indefinitely. I decided to rent a car and drive home to Washington, DC after my meeting on Saturday evening When I arrived at the Hertz office, the clerk was assisting another customer. She offered him several choices in types of cars to rent. When it was my turn, I asked if I could rent a car. She told me that there were no cars to rent. When I asked why she offered the other customer choices if there were no extra cars, she replied, "Cars are for customers only." I questioned why I wasn't considered a customer like him, and she kept repeating, "Cars are for our customers only," and "We have no cars to rent. I asked to see a manager, and she said there was none available. I asked for her name, and she said, "I don't have to give you my name," and proceeded to cover her name tag with her hair so I couldn't see it. I went on my iphone and made a reservation for a car from that Hertz location, and received a confirmation number. I showed it to the clerk, and she told me that there WAS a car available. So it was obvious that she had lied to me before. I persisted and she finally gave me her name. It was "Omaira." I was directed to a sub-compact car, and hurried to my meeting. I did not realize it at the time since it was daylight that the console light did not illuminate. For the entire 5 hour drive to Washington, DC, alone including rainstorms, I was unable to see my speed limit and my fuel gage. It was a terrifying experience. I have never had this type of customer service experience in my life, and am surprised that Hertz would provide such terrible service in a crisis situation brought about by a tragic train accident.

I rented a vehicle from this location today and was met with unprofessional and impolite behavior,…read morefrom Lercy, that I must share with you in an effort to improve customer relations here. I made an 11:00am reservation to pick up a vehicle today; however, I was not able to arrive until about 1:30pm. I called multiple times, to inform them of this, but never received an answer. After waiting in line, I checked in with the representative, Lercy, who informed me, "You're late for your reservation." That comment was not necessary and took me by surprise; however, I took my seat as she said. After waiting for about 20 minutes, she signals for the lady next to me to come up to the counter and this lady wasn't sure so she asked if she meant her or me? I looked over to Lercy and asked if she meant me? She rudely waved her hand to dismiss me and pointed to the lady next to me and said, "No, not her you!" I said out loud "I thought you were calling me because I had a reservation at 11:00am." The lady was going to let me go ahead of her, but I told her no that it was okay, I would wait. Lercy then repeats (across the room) that because I was late for my reservation, they don't hold the car and the car had been sent back. Really? All of that across the room? How rude and unprofessional! So I replied and let her know "I wouldn't know that because I don't work here but now I know." Another man listening in, asked if she said there were no more cars? I told him no she didn't say that, she told me that "I would have to wait because I was late." Lercy then has the nerve to keep talking to me, from way across the counter, and tells me, "Trust me, I know what I'm doing! That's how it works here" I told her that I was not talking to her and that wasn't necessary! Very impolite and unprofessional. When I was finally called to the counter, she helped with my reservation, and I immediately told her that I didn't appreciate how she spoke to me earlier and that it was impolite. She said, "Okay!" and asked for my drivers license....wow! She couldn't care less! It would just be my guess that this sort of behavior is not part of Avis' customer service training. I don't usually rent from Avis, because of the long waits at this location. I usually rent with Enterprise. I came here today because they were open later. But after this treatment, I don't plan to return. This behavior is not acceptable and, in my opinion, needs immediate attention. Thank you!

Was pleased with my service here when I had to reserve a car in person on the same day. Staff were…read morefast and helpful. No issues.