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    Hertz

    2.9 (29 reviews)
    Closed 8:00 am - 4:00 pm

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    10 years ago

    Everyone who works here is so nice. Especially Beauty who was so kind to us as we returned our rental.

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    Avis

    Avis

    2.5(31 reviews)
    0.1 mi

    Was pleased with my service here when I had to reserve a car in person on the same day. Staff were…read morefast and helpful. No issues.

    I rented a vehicle from this location today and was met with unprofessional and impolite behavior,…read morefrom Lercy, that I must share with you in an effort to improve customer relations here. I made an 11:00am reservation to pick up a vehicle today; however, I was not able to arrive until about 1:30pm. I called multiple times, to inform them of this, but never received an answer. After waiting in line, I checked in with the representative, Lercy, who informed me, "You're late for your reservation." That comment was not necessary and took me by surprise; however, I took my seat as she said. After waiting for about 20 minutes, she signals for the lady next to me to come up to the counter and this lady wasn't sure so she asked if she meant her or me? I looked over to Lercy and asked if she meant me? She rudely waved her hand to dismiss me and pointed to the lady next to me and said, "No, not her you!" I said out loud "I thought you were calling me because I had a reservation at 11:00am." The lady was going to let me go ahead of her, but I told her no that it was okay, I would wait. Lercy then repeats (across the room) that because I was late for my reservation, they don't hold the car and the car had been sent back. Really? All of that across the room? How rude and unprofessional! So I replied and let her know "I wouldn't know that because I don't work here but now I know." Another man listening in, asked if she said there were no more cars? I told him no she didn't say that, she told me that "I would have to wait because I was late." Lercy then has the nerve to keep talking to me, from way across the counter, and tells me, "Trust me, I know what I'm doing! That's how it works here" I told her that I was not talking to her and that wasn't necessary! Very impolite and unprofessional. When I was finally called to the counter, she helped with my reservation, and I immediately told her that I didn't appreciate how she spoke to me earlier and that it was impolite. She said, "Okay!" and asked for my drivers license....wow! She couldn't care less! It would just be my guess that this sort of behavior is not part of Avis' customer service training. I don't usually rent from Avis, because of the long waits at this location. I usually rent with Enterprise. I came here today because they were open later. But after this treatment, I don't plan to return. This behavior is not acceptable and, in my opinion, needs immediate attention. Thank you!

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    Budget Rent-A-Car of Westchester

    Budget Rent-A-Car of Westchester

    1.3(3 reviews)
    0.6 mi

    I rented a Toyota pick-up from the Stamford Plaza location (the train station) on Saturday Oct. 19…read more The gas tank was only half full, and the vehicle had several dents and scratches on it (which were noted on the pink condition form). In any case we were overcharged (on two items) when we returned the car. It was impossible to get an explanation of the charges from the Budget office in Stamford. They kept telling us that the overcharge was "all taxes", which it clearly wasn't. I've tried several times to reach the office to get this resolved, but they either don't answer the phone at all, or answer and put me on an endless hold. Bottom line: this office is very sloppy and unprofessional. It's a shame, since this is the office at the Stamford train station, which makes it very convenient. You should not rent from this office -- it's the worst Budget location I've ever dealt with.

    I rented a car at this location since I got a deal via Priceline…read more One of the two doors was locked (I didn't know there were two doors at the time) when I arrived, and I called the number on the door. Turns out the employee was inside and forgot to take his sign down and unlock the door. Things I was NOT happy with: The employee had me sign all paperwork - including the one diagramming where damage was present on the vehicle - BEFORE the vehicle inspection. (?!) Um, WTH. The vehicle I was given was dusty and had not been cleaned out. There was used gum in the front console. Gross! If you rent from them, document everything!

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    Budget Rent-A-Car of Westchester - This is NOT my gum! So gross!

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    This is NOT my gum! So gross!

    Hertz - carrental - Updated May 2026

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