Very poor customer service. Discrepancy on different credit hold amounts. They are very biased on…read morehow much they choose to hold on credit card when, you have a " major credit". They could careless about customer satisfaction and whether you have to be at a destination. I don't recommend this place. If you use it speak to 3 different ppl weeks ahead so you can get the same policy. I would never recommend to anyone. Worst rental place and very poor customer service !

I entered this Hertz location to rent a car. I was directed there by the Avis Car Rental location…read moreadjacent to Hertz. I was told that Hertz would be able to take my debit card to rent a car, where Avis requires a credit card, which I didn't have with me. The reason I needed to rent a car was that I was in Stamford for a business meeting on Saturday, and had arrived via Amtrak, on Friday. As you may know, because of an accident on Amtrak in Bridgeport, CT, the Amtrak lines from Boston to New York City were closed indefinitely. I decided to rent a car and drive home to Washington, DC after my meeting on Saturday evening When I arrived at the Hertz office, the clerk was assisting another customer. She offered him several choices in types of cars to rent. When it was my turn, I asked if I could rent a car. She told me that there were no cars to rent. When I asked why she offered the other customer choices if there were no extra cars, she replied, "Cars are for customers only." I questioned why I wasn't considered a customer like him, and she kept repeating, "Cars are for our customers only," and "We have no cars to rent. I asked to see a manager, and she said there was none available. I asked for her name, and she said, "I don't have to give you my name," and proceeded to cover her name tag with her hair so I couldn't see it. I went on my iphone and made a reservation for a car from that Hertz location, and received a confirmation number. I showed it to the clerk, and she told me that there WAS a car available. So it was obvious that she had lied to me before. I persisted and she finally gave me her name. It was "Omaira." I was directed to a sub-compact car, and hurried to my meeting. I did not realize it at the time since it was daylight that the console light did not illuminate. For the entire 5 hour drive to Washington, DC, alone including rainstorms, I was unable to see my speed limit and my fuel gage. It was a terrifying experience. I have never had this type of customer service experience in my life, and am surprised that Hertz would provide such terrible service in a crisis situation brought about by a tragic train accident.

I rented a vehicle from this location today and was met with unprofessional and impolite behavior,…read morefrom Lercy, that I must share with you in an effort to improve customer relations here. I made an 11:00am reservation to pick up a vehicle today; however, I was not able to arrive until about 1:30pm. I called multiple times, to inform them of this, but never received an answer. After waiting in line, I checked in with the representative, Lercy, who informed me, "You're late for your reservation." That comment was not necessary and took me by surprise; however, I took my seat as she said. After waiting for about 20 minutes, she signals for the lady next to me to come up to the counter and this lady wasn't sure so she asked if she meant her or me? I looked over to Lercy and asked if she meant me? She rudely waved her hand to dismiss me and pointed to the lady next to me and said, "No, not her you!" I said out loud "I thought you were calling me because I had a reservation at 11:00am." The lady was going to let me go ahead of her, but I told her no that it was okay, I would wait. Lercy then repeats (across the room) that because I was late for my reservation, they don't hold the car and the car had been sent back. Really? All of that across the room? How rude and unprofessional! So I replied and let her know "I wouldn't know that because I don't work here but now I know." Another man listening in, asked if she said there were no more cars? I told him no she didn't say that, she told me that "I would have to wait because I was late." Lercy then has the nerve to keep talking to me, from way across the counter, and tells me, "Trust me, I know what I'm doing! That's how it works here" I told her that I was not talking to her and that wasn't necessary! Very impolite and unprofessional. When I was finally called to the counter, she helped with my reservation, and I immediately told her that I didn't appreciate how she spoke to me earlier and that it was impolite. She said, "Okay!" and asked for my drivers license....wow! She couldn't care less! It would just be my guess that this sort of behavior is not part of Avis' customer service training. I don't usually rent from Avis, because of the long waits at this location. I usually rent with Enterprise. I came here today because they were open later. But after this treatment, I don't plan to return. This behavior is not acceptable and, in my opinion, needs immediate attention. Thank you!

Was pleased with my service here when I had to reserve a car in person on the same day. Staff were…read morefast and helpful. No issues.

The online price is definitely affordable and the cars are good. Unfortunately their customer…read moreservice is terrible. Lazy and bad attitudes.

This review is meant only for people who try to stay away from companies that are low quality, low…read moreservice, and low class. I rented a car, which they brought to me at a nearby dealer, that was so full of cigarette smoke that it made me sick. I drove it home with the windows open, and returned it (through the I-95 traffic) the next day for a car with somewhat less cigarette smoke. And to show just how little Toyota of Stamford Rental Cars cares about their cars, or their customers, this second car has a big cigarette burn hole right through the fabric of the front passenger seat. And I promise you that neither employee who took care of me cared one little puff. If you care about product, service, or class, shop somewhere else. Zero stars.

Been using them for years! Joe always gives top notch service. He makes the process easy, efficient…read moreand seamless. Needed the biggest car available for a 5 girl 8 1/2 hour road trip. No big deal, I pull in and Joe had a 2024 Suburban waiting for me. Why would I go any where else!?

AVOID AT ALL COSTS unless you want to experience the worst customer service of your life. You will…read moreabsolutely get screwed over and they WILL NOT resolve any issues you have.

Avoid at any cost. They make you look like stupid…read more One hour waiting and NO CAR FREAKING JOKE

I'm going to up my review. So last time I reserved a full size and they gave me a minivan. So…read morelearning from prior experience I called them to confirm my reservation of a minivan for a family vacation. They confirmed on the phone. When I got there they had to pick up from another enterprise. We were going on vacation and so no rush. My daughter really wanted the minivan. Well it came, but the staff was uncomfortable letting us use it (apparently the prior renter dinged it up). So they were extremely apologetic and gave us an upgrade to the suburban instead without additional costs. Like I said. Customer service has been on it lately.

I rented a Toyota pick-up from the Stamford Plaza location (the train station) on Saturday Oct. 19…read more The gas tank was only half full, and the vehicle had several dents and scratches on it (which were noted on the pink condition form). In any case we were overcharged (on two items) when we returned the car. It was impossible to get an explanation of the charges from the Budget office in Stamford. They kept telling us that the overcharge was "all taxes", which it clearly wasn't. I've tried several times to reach the office to get this resolved, but they either don't answer the phone at all, or answer and put me on an endless hold. Bottom line: this office is very sloppy and unprofessional. It's a shame, since this is the office at the Stamford train station, which makes it very convenient. You should not rent from this office -- it's the worst Budget location I've ever dealt with.

I rented a car at this location since I got a deal via Priceline…read more One of the two doors was locked (I didn't know there were two doors at the time) when I arrived, and I called the number on the door. Turns out the employee was inside and forgot to take his sign down and unlock the door. Things I was NOT happy with: The employee had me sign all paperwork - including the one diagramming where damage was present on the vehicle - BEFORE the vehicle inspection. (?!) Um, WTH. The vehicle I was given was dusty and had not been cleaned out. There was used gum in the front console. Gross! If you rent from them, document everything!

This location has moved to the Marriott Hotel in Stamford. There has been very high staff and…read moremanager turnover. The lady behind the counter is rude, arrogant and offensive. The cars are old, high mileage (50k miles+) and dirty. I have top tier status, but can't get myself to go to this place again until the people change.

Car that I reserved on line was not there. No records found. Bait and switch from $211 to $280 with…read morelower class car