1. Norwalk Car Service

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Norwalk, CT

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Norwalk Car Service

5.0 (6 reviews)
Open • Open 24 hours

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8 years ago

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4 years ago

Excellent service - safe, courteous, reasonably priced, arrived early for pick up. Thanks Norwalk Car Service!

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8 years ago

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8 years ago

Jaspey is super friendly & has great customer service! I would definitely recommend anyone who needs private car services.

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8 years ago

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Elite Limousine of Connecticut

Elite Limousine of Connecticut

3.7(47 reviews)
1.2 mi

Best service every time! I have been a long time customer of Gardella's Elite Limousine and hands…read moredown they have the best customer service there is! I have used them for trips to the airport, limos for special occasions and their bus service for the last big party I held. The drivers are always on time, super professional, and the vehicles are impeccably clean and comfortable. You don't have to worry about one thing when you choose Gardella's. I would highly recommend them to anyone! Thank you guys for servicing all my needs to the full extent!

*I strongly advise staying away from this company. Based on my experience, any response is likely…read moreto be equally combative and unprofessional, with little to no accountability taken.* This is now my second negative experience with Elite in Norwalk, and both have been unacceptable. During our holiday party, the driver refused to transport employees to pre-approved locations--despite written confirmation at the time of booking, which I retained. The three stops were all within half a mile of each other, and the venue itself was only three miles away, making the refusal both illogical and unnecessary. The driver was abrasive with our employees, and dispatch was equally unpleasant. While I understand the driver was following instructions, his tone and handling of the situation were entirely within his control and were unprofessional. The only resolution offered was removal of the driver's tip, which failed to address the broader issue of how the situation was managed by the team as a whole. Despite this, I gave Elite another opportunity for a Yankees game outing--and unfortunately, it was another poor experience. The bus's air conditioning was not functioning on the way down in 80-degree weather, making the ride extremely uncomfortable. We arrived at the stadium hot, sweaty, and exhausted. When I followed up the next day, the manager, Chelsea, was dismissive and unwilling to take any responsibility for the malfunctioning A/C or radio, citing that the vehicle had passed inspection prior to dispatch. She also questioned why I didn't report the issue immediately when the bus arrived, which was frustrating and misplaced. We were communicating with Ricardo (our very pleasant driver) how hot it was and he said it wasn't working properly. (Note: the bus arrived @ 4pm and I emailed them at 5:30pm.) The bottom line though is that it's unclear what could have been done mid-trip to resolve a mechanical issue, and placing that burden on the customer is unreasonable. There appears to be a consistent lack of accountability across the organization. The only remedy offered in both instances was removing the driver's tip, which does not address the root problems. The fact that their only proposed resolution is to remove the driver's tip is telling of how they treat their employees. This was an opportunity to make things right, but instead reinforced my decision not to use Elite again--and to advise others to avoid them as well.

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Elite Limousine of Connecticut
Elite Limousine of Connecticut
Elite Limousine of Connecticut

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CT Express Shuttle

CT Express Shuttle

3.9(11 reviews)
8.0 mi

Using CT Express limo was like nothing I've ever experienced, and I've used drivers a number of…read moretimes a year for business travel over a long career. When I say it is the worst experience I've ever had, I'm not exaggerating. Most of the positive reviews are fake, astroturfing from friends and family in Stamford, something I should have looked at more closely before booking. I booked them to pick up my son at JFK and bring him to Stamford, CT for a wedding, and for a return trip. I booked on 10/3 for trips on 10/6 and 10/8. The trip from the airport was mostly uneventful, it took a long time but that's the nature of pool travel sometimes, waiting for someone else to get to the car from their flight. The return trip to JFK airport however, was an unmitigated disaster. On 10/04 the departure time of 6:30am on 10/8 at the hotel was confirmed. On Saturday 10/7, the day of the wedding, it was reconfirmed again in the morning and we thought we were all set and enjoyed the wedding. Then, while we were attending a wedding, another unclear email came in late in the day that we did not see, moving the pick up time up about an hour, with no phone or text follow up to confirm although they had our mobile number, just an email we didn't read because we are now already at the event and had already confirmed twice. This was one of a total of fourteen emails for a round trip to JFK, fourteen completely unclear emails! The driver, Cesar, then called once the next morning, at 5:30am, a full hour before the scheduled pick up while my son was in the shower, and then just left without him. The next email, at 7:52am, was a payment receipt from this dishonest business for a ride my son wasn't on. I called, and only received a refund when I told them I would have my credit card refund the charge regardless. The representatives of this company were beyond rude in every interaction, and left me scrambling to get my son a ride to the airport on time. Do not use this outfit under any circumstance, you have been warned.

I would highly recommend CT Express limo! We had a late flight into JFK so needed a 10:30pm pick up…read moreon a Friday night. CT Express made it so easy to book the pick up, communicated with me clearly via email, and on the night of our pickup I had a message waiting for me when we landed with contact info for our driver Marco, just like they had said via email. Marco arrived to the airport before 10:30 and was ready for us when we surprisingly arrived early and exited to passenger pickup just before 10:30. Marco was fantastic, professional and super friendly. The drive was smooth, the pick-up vehicle was beautiful, clean, and Marco even had water for us. We could not have been happier with our experience and will definitely book again in the future!

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CT Express Shuttle - All Late Model Vehicles

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Norwalk Car Service - towncarservice - Updated October 2026

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