This establishment is highly unprofessional. I recently was…read morehit in an accident and was recommended this location for a rental as it was closest to me. My issue began at noon as a week ago if this post. Originally making the appointment to be put into a vehicle, I was told which vehicle I will be put into by 5pm that day, this was not the case. I arrived 10 mins early and did not leave until after 7pm (after closing). Once I was addressed for payment, a vehicle was still not ready for me. The salesman was eager for me to make this payment at a much higher price & even went to as far as asking me personal questions relating to our fathers. Upon signing to get the vehicle he continued to push me to sign for extra insurance, which I reminded him that my insurance would take care of it, which was seemed to not be expected. After signing, due to being at the location for almost 3 hours I accepted this. Upon leaving the dealership, I found several issues with the vehicle that were not properly working. The mirrors were unable to move with the controllers. With this is in my mind, I went back to the the location in the morning. That morning, I addressed with the salesman my issues and attempted to cancel the extra insurance I was making, and was addressed with a "yes, no problem, this will be canceled." I was also re-assured about the cancellation. I explained my issues with the vehicle and met with a stand on taking the vehicle with the the broken mirror. A week later, I received a charge on my card. My request was not met. I have spoken to corporate, and now have the business checking cameras to my morning visit, along side of possibly not being refunded for my request to cancel as there was no instructions given to me on signing anything to cancel my request, apart from the word of the salesman saying this was canceled. My problems have not been solved. As previously stated, this business is unprofessional and has a large lack of communication as well as damaged vehicles in there inventory. Be aware of renting a vehicle from this location!!!

This place is awful they charged my credit card $300 after 3 weeks of bringing the car backread more

This one star actually means zero stars. I should have…read moreread the other two reviews first before renting a car here. Both employees I dealt with were in la la land and had zero professionalism It was as if I was inconveniencing them for being there. If you have any kind of common sense or knowledge of pretty much anything DO NOT GO HERE.

Worst Hertz I've been to - no one was there during operating hours. Called the Hertz helpline…read morerepeatedly, ended up waiting an hour for someone to show up, then it took another 20 minutes for them to slowly enter in all my information and pull up the car. 3 other people had been there and waited longer than I did

Terrible service! We reserved and prepaid for a car rental online. When we showed up (on time) to…read morepick up the car, we were told there were no cars for us. When we showed our confirmation and reservation messages, we were told reservations are not a promise or reliable. The woman at the desk said we could contact Avis, and would say nothing more. The office is a disgusting dump, and the employee was so rude and unhelpful, refusing to take any responsibility for not having a car when we had reserved, confirmed and paid already for the rental in advance.

This pure review is based off Richard. Richard helped my wife 3 weeks ago when she was having…read moreissues with her car rental. Richard went above and beyond what he should have done and really hooked it up. Today I called to thank Richard and had additional questions for him. Richard again, like a savior helped me and my wife out. I'm very happy with the service I've received today and recommend Richard for some kind of employee reward or employee of the month award.

Super fast service. Got me to the dealership very fast. Good equipment. Will call again if needed…read more Thank you and I highly recommend their towing service.

Had to have a car towed great service thanks! Nothing worse than having your car break down but…read morehaving a place you can trust to get your car to a shop to be fixed helps so much

I have tried renting cars from this location on several occasions, both Avis and Budget cars. Each…read moretime the service has been terrible, from rude and disrespectful employees and in at least two other occasions the car I reserved was not available (no cars were available) when I arrived. Today I was delayed by a couple of hours arriving to the pick up. I had tried to call the location directly to advise them accordingly but no one at the location answered the phone and my call was transferred to the corporate line. The person who I spoke to assured me that my reservation would still be honored and they would hold the car for several hours. This was not the case. I arrived and was told they are sold out completely. This is so fraudulent and unacceptable. Terrible customer service. Avoid this place and this company at all costs.

This is a lousy place and an apology for a professional car rental place. People are rude,…read moreunprofessional, discourteous and impolite. Rented a moving van that was filthy with food wrappers and trash still in the cab. There was dirt and mud in all the console locations and drink holders. The windshield was bug spattered. And the kicker? Every tire was under inflated 10-12 psi below recommended numbers. I would say they are lazy and incompetent with little or no supervision or accountability. Do yourself a favor and don't rent here. So not worth it.

So far so good. They picked me up at the body shop and now just waiting for my vehicle. The store…read morefront is neat and clean. The employees are quick to process you.

Josh and the team at Enterprise of Stratford were great to work with !…read morewe had an issue while traveling with or mini van and they helped to correct it and helped when we got back ! very nice and we appreciate them being professional !

After dealing with the horrible customer service of Victory Mitsubishi I have to say I'm very…read morepleased I found CT Auto from the time I stepped on the lot I was treated as a person of importance. I went for a Infiniti G37 but arrived a little too late but nonetheless I ended up leaving with something just as good and a sleeper to the un keen eye. Everyone at CT auto went above and beyond and that's perfect customer service. I will definitely recommend and would get another vehicle from them.

CT AUTO is far and away the best used car dealership I have ever dealt with! I have bought cars…read morefor myself, my wife, and both of my kids here. I bought my my first car here in 2013 (a BMW 3 series convertible) and have returned to keep trading in and upgrading. Nate, the owner, is a pleasure to deal with. He is very personable and makes the buyer feel welcome and appreciated. Nate and his whole staff communicate every step of the way, from credit approval to delivery! When my son purchased his car, his credit was not the best - but Frank, the finance manager, worked his magic and got him an approval in just 2 hours! I will keep returning for my used car purchases and I would recommend anyone I know to do the same!!! A lot of times used car guys get a bad wrap -- but not these guys at CT Auto - THEY ARE ROCKSTARS! And they are as friendly and courteous as can be!!!!

I've been getting my car fixed at Robert's for over 20 years. They are great. It's also a DMV…read moreapproved Emissions Testing Staion. Steve is very friendly and I am very pleased with their service.

I was treated in a professional and polite manner. I had a phone call describing the condition of…read moremy brakes and even discussion on if I wanted to wait and do a little later. Good description of a couple of things they saw that might need attention later.