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    Hot Locks Salon

    3.3 (22 reviews)
    Closed Closed
    Updated 2 weeks ago

    Services - Hot Locks Salon

    Haircut

    Nail fill-in

    Toe nail fill-in

    14 More Services

    Hand nail fill-in

    Hand and toe nail fill-in

    Manicure

    Manicure and pedicure

    Pedicure

    Nail polish change

    Toe polish change

    Hand polish change

    Hand and toe polish change

    Nail polish removal

    Toe polish removal

    Hand polish removal

    Hand and toe polish removal

    Nail repair

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    Again before the blue shampoo "the balayage I asked for"

    Worst experience of my life! I came to this salon with THICK, LONG, BEAUTIFUL hair...what I was left with is horrifying. Madigan is the employee who did my hair, I came to her with extreme past trauma of my hair being cut way to short...as she saw me so nervous she asked if I was okay...I explained how terrified i was to have someone new do my hair and destroy it...she assured me I was in good hands....spoiler alert I WAS NOT....BEWARE!!! This woman was doing multiple clients at once when I arrived all while BLEACHING my hair...fast forward...she comes to rinse the toner out of my hair...tells me "sometimes blonde doesn't show up on wet brunette hair" UHM EXCUSE ME WHAT??? Yes it does I've had this done before...I left unhappy with the color...it was caramel...up to my roots...and not at all the balayage I asked for....My inspo picture was literally of my hair done the previous time... she covered it up told me the lighting was bad and even styled it for me. It was terrible when I got home...I knew something was wrong..but I'm no stylist so I wasn't sure what exactly...I let her know I hated it a few days after, while she did try to contact me to fix it....I was already out of town for work as I travel....I understood, we tried again when I got back with no luck of scheduling working out again tried to schedule and could not so I was instructed by this stylist to put a blue shampoo on it that it would fix the brassiness....well my hair had been so dry and over processed when I was told to put the blue shampoo on it just completely broke off all of my hair...made the damage worse....thinned out my hair....I have BALD SPOTS....I DONT EVEN LOOK THE SAME!! I was upset mad angry sad all of it but still understood mistakes happen....after talking to the stylist she told me I would get a refund...she failed to include the entire story to her boss when explaining why I wanted a refund, so her boss originally called me saying "I guess I could refund $100 this time" After having to call the salon to speak to her boss and explain this stylist COMPLETELY DESTROYED MY HAIR and that's why I want a refund to cover aftercare, she agreed to a full refund...also agreed to send me 3 Olaplex products to help with damage as they are so expensive(0,3,and 8) upon receiving my refund, I did receive a package from her....ONE product! ONE! Not the 3 that were promised to help repair my hair, only one! I've never written a review before...but this is not only the most horrendous hair experience of my entire life, this is the absolute WORST customer service I've EVER received! I've spent over $300 so far on hair masks, overnight conditioning treatments, special shampoos, bonding styling cremes to help with frizz, vitamins, collagen packs...you name it all the while I've lost any confidence I had, my hair was my favorite thing about me....it's now destroyed...due to someone's negligence and straight up disregard for my fear of my hair being ruined! When given the opportunity to do everything they could to fix it by sending the promised products....they failed again! I don't understand how these people can be so heartless and careless about the situation....it's disgusting!!! BEWARE, STAY AWAY. If mistakes happened and everything in their power was done to fix it...I wouldn't be writing this. So disappointing.

    Does this look worth $355.00 What a mess,thanx NOT hot locks,totally burnt!

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    Ask the Community - Hot Locks Salon

    Review Highlights - Hot Locks Salon

    My Mom who travels all the way from Medina loves Julie the owner, and will not go anywhere else.

    Mentioned in 3 reviews

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    Sun & Moon Beauty Secrets

    Sun & Moon Beauty Secrets

    4.9(8 reviews)
    1.8 mi
    $$

    This is my go-to place for eyebrow waxing. Sunny consults on the "look" before doing anything and…read morecools down the skin with aloe afterwards. She does a great job on manicures too. My mom comes here all the time. During the holiday season she used red and white to make candy cane-esque designs on her nails. When I was in the salon last weekend, Sunny was using scarlet and grey to make OSU themed designs. Staffing can be tight so be sure to call ahead for an appointment.

    Red carpet experience-what a cute shop nestled at the far end of North Olmsted. As soon as I walked…read morein, owner was very welcoming. I knew my lashes needed lots of love as I have been on the hunt to find a good tech with no luck. Once I walked in, she was able to tell right away that my lashes weren't great but she listened with no judgement and truly took the time to listen to what I wanted, which is just a simple classic and natural look to my lash extensions. We created a plan and she quickly got to work, she took the time to properly clean my lashes and get them looking better and explained every step to me. She consistently made sure I was comfortable and ensured to take good care of my eye area, everything was super clean. She took her time to ensure it was done right, took pictures to ensure I get the same type of lashes upon my return and ensured to point me to her website where she explains pre and post lash and eye care. Overall I am super happy with the results and feel like she brought me back to what I originally wanted which is what my original tech would do before she moved back to Houston in July. Will definitely be back again, hopefully l found the perfect match here

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    Sun & Moon Beauty Secrets
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    Sun & Moon Beauty Secrets

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    Hot Locks Salon - hair - Updated May 2026

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