If (or when) they ruin your hair, they act annoyed at you for asking for a revision. They act like it's your fault they made a mistake no matter how nice you are or even if you tip despite their mistake. It's pretty unpleasant. I'd post photos of what they did to my hair but rumor has it they retaliate by refusing refunds when they figure out who are the people leaving the reviews. read more

Manicure. Never again. No hand massage and she was very rough that my cuticles were injured and started to bleed. Not very relaxing. Other services I've had done at Charles Scott have been very well done and professional. I was very disappointed with this manicurist. read more

Very impressed!!! It was my first visit here and had a great experience. My hair stylist was amazing. Her name was Karen. She really helped me figure out my end results. I did let her know what my plans and direction of cut and style. We reached an obtainable goal. My look is refreshed and much more healthier style. I love the volume and texture. I cannot wait to re book with her and keep this look and any other needs to be accomplished. read more

Charles Scott Salons & Spas - Day Spas Near Me - Avon, Ohio

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Great Service. Nice atmosphere. Clean Lobby/ Space. Great team/ staff. Very polite receptionist read more

Charles Scott Salons & Spas - amazing work done by Lexi B!!! Full Highlight done with toner - Day Spas Near Me - Avon, Ohio

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I officially witnessed the worst male hairdresser ever. I came there expecting to get a nice spot perm and haircut. I left the salon without a perm and a frizzy botched haircut. I called the salon and told them I wasn't happy with my haircut and it needed to be fixed. Taryn was chosen to fix my hair and she did THE BOMB. She pulled out every tool in her 'tool box' to layer and blend my hair like it should have been the 1st time around. I left the salon feeling great. THANKS TARYN for being so great at your job!! read more

I recently had a wash and blowout done, stylist was extremely slow and shampoo was so weak. if I could offer a suggestion, stylist should give great shampoos ,that's a service that sets them apart from the rest. Also I asked for curls after and was going to use a straightening iron without asking me up front what I would like. maybe I had the wrong stylist, will never go to her again. I felt awful not tipping but she was not worth it. read more

I got a pedicure here in September 2024. The nail tech was working on my cuticles and did something that caused severe pain. I knew it would lead to an infection, and it did. I have been on three rounds of antibiotics now, and it has still not cleared up. I am seeing podiatry next week, and am hopeful that this nightmare will end soon. My toe is painful, red, swollen, and oozing. It's disgusting. I am furious and will never go back here. read more

Charles Scott Salons & Spas - Day Spas Near Me - Avon, Ohio

TARYN IS THE ABSOLUTE WORST. If you want your hair ruined go to her and Charles Scott Salons. Anyone purposely seeing that they've made a hair destroying mistake to your hair should be mature enough and professional enough to admit it and offer to fix it, which she did not. The salon employees should also not share the personal reasons as to why Charles Scott is no longer with us. That is not for public knowledge and as someone who has suffered a similar loss, it's creates a difficult situation to have to then sit in a chair for 2-1/2 hours, knowing this information. The front desk staff is also rude and Taryn clearly has not been well trained, as she is formerly a trained opera singer. If you want your hair destroyed, make an appointment with Taryn! read more

My friend and I visited the salon in June 2024 for manicures and pedicures before our vacation. I received the spa mani/pedi and she had scheduled the traditional mani/pedi. Alena and Michelle C. were excellent. They were on time, friendly, and experienced. I was concerned that I would nick my polish but Michelle already had a process to ensure everything was dry unlike other salons I've visited. My friend needed some TLC during the pedicure and Alena offered suggestions on avoiding some of the nail issues she was experiencing. We will both return soon. Thanks Alena and Michelle! read more

I saw the nail tech, Danielle at the Avon location. She was phenomenal. I did the gel x and was in between acrylic and the gel x. We talked through pros and cons of both, she was able to replicate the image I showed her perfectly and even had the terracota color I was hoping for to match my bridesmaid dress. HIGHLY recommend. She was so kind, funny, and really listened to me. Also, I have been going to Sara Beth for eyebrows. She does a phenomenal job every time. Even remembers what we previously talked about during our visits. She's the only person I trust now for my brows. read more

Charles Scott Salons & Spas - Day Spas Near Me - Avon, Ohio

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Today was my first experience at Charles Scott and I think I've found my new salon! The salon is HUGE, chic, and carries a great selection of styling products. Everyone was super nice. I was checked in right away and my stylist, Mackenzie, was out in no time. Mackenzie is great. She was thorough, explained each step she was doing, and made sure I was comfortable and happy. I am SO happy with my experience and with my hair cut. I know I'll be back when I need my hair redone!! read more

Charles Scott Salons & Spas - Beautiful bob done by Mackenzie - Day Spas Near Me - Avon, Ohio

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Had a gal's day at the salon and it was great! I took my granddaughters for a cut and style. Their smiles started when they sat down in the chair and just continued through the day! The stylists, Elise and Lizzie were so attentive and made the girls feel pampered. We left this gorgeous salon so happy and beautiful. It meant the world to me, to see them have such a wonderful experience. Thanks Elise and Lizzie, you're the best read more

Shortly after posting my 1-star review last Thursday about my lack of contact about my cancelled pedicure the general manager called me personally and apologized for my experience. She agreed that my experience wasn't acceptable, and that they should've attempted to work the situation out in a better fashion. She offered me a complementary service which I accepted. That's the customer service I expected the time around. Thank you to the manager. I still prefer the Rocky River location and will continue to patronize the salon at that location. read more

Most expensive & worst pedicure I've had! One day after the pedicure both my big toenails chipped. I paid $60 & it did not even last one day. All my other pedicures in the past have it lasted at least two weeks & were half the cost. They did not even trim my ingrown toenails. The salon was nice however the pedicure took very long and many of the edges of my nails were not even painted. Very disappointed. Poor selection of colors. read more

Charles Scott Salons & Spas - Day Spas Near Me - Avon, Ohio

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The phone system here is super annoying. If you call and no one picks up, you get directed through an unhelpful list of prompts i.e. you follow the prompts for spa services and pricing and instead of listing them you just get a message saying "spa services and pricing" and then it exists the system and hangs up. If they are closed, I would rather just a message (like the River location) telling me they are closed and when they will be open again. I am going to book somewhere else. Additionally, I have been getting my haircut here for years and every 6 months or so the price of a haircut increases like $5. My stylist was the only reason I was still going and she left, so I followed her to a new location. The salon is nice inside but I feel the quality hasn't held up to the increasing prices and I more and more find myself turning to their competitors. read more

I came here to get my nails done for my schools homecoming let me tell you, i loved it so much! The lady was kind of rude on how she spoke to me but thats okay because i was very happy with my results! read more

Charles Scott Salons & Spas - Day Spas Near Me - Avon, Ohio

I never give reviews but I was so disappointed with Charles Scott West. I have never been here before but booked an appointment for a women's haircut. Everyone was friendly but I paid $52 plus tip to my stylist who washed, quickly cut and blow dried my hair. I am used to having my hair styled with a round brush or with a curling iron during haircuts. I have thick, wavy hair so my hair was left looking very frizzy. The description of the service says a haircut includes "consultation, shampoo, cut and style". I was so upset that there was no styling of my hair, and rather just blown out with a comb that made my hair very frizzy. read more

I had the best pedicure ever!, from a great technician named Jennifer(Jen) She did a wonderful job and it lasted for 3 weeks. She pays very close attention to what she is doing, she is a perfectionist and quite fun to talk to. read more

I've been looking for somebody that actual knows how to do color and do it well. I called your salon and they recommended Abbey. I came in willing to try getting some highlights done by Abbey. She is FANTASTIC!!!! I am know a regular of Abbey's! If you need to get any color / highlight done I highly recommend Abbey! She knows what she is doing!!! Also - she really gives you what you want - she actually listens to to customers and she really loves what she does and it shows!!!! read more

It would be a sin against the Holy Trinity--Manolo, Jimmy and Louboutin-- to try to slip anything less than an elegant foot into one of their perfect creations. Each yellowed sole, cracked heel, overgrown cuticle, callous and chipped nail requires confession, atonement and ultimately redemption. Can I hear an Amen? Yes, you can go to those cheap storefronts where some fly-by-night pedicurist will razor and chop your feet to a semblace of perfection. But know this, my brothers and sisters: it is just an illusion or the evil one. Your cuticles and heels will look like hellfire in a day or so . But there is hope, my brothers and sisters, for salvation! There is the Foot Fetish Pedicure-- an hour and a half of buffing and massaging and hot wraps that will leave your feet next to godliness. Although the Polinesian Pedi smells like the Devil's own rum punch (and oh how tempting that is ye lambs) it will leave your feet as soft as angel's wings. The Arctic Pedi takes the hellfire from your soles. Now do I hear an Amen!?! read more

Scenario: New girl in town in desperate need of a hair cut. Solution: Yelp it and find out that Charles Scott in Westlake is cool. When I first met Bernadette, she asked the standard hair ice breaker: "So, what are we doing with your hair today?" When I answered (probably while yawning) "Aaaahhh...just...freshen up the highlights...I guess...and trim the ends," she said "No." More accurately, she said something to the effect that if she's going to earn the right to be my stylist, it'll be because she's done something amazing for me. And then she asked "What have you always wanted to do?" Result: Life-long blond turns sultry brunette! And loves every minute of it! Bernadette overwhelmingly earned the title of "My Stylist." read more

I was happy with my haircut and color. My stylist, Joy, was great. The atmosphere is nice, and even though it was busy, I didn't feel rushed. I will be back! read more

I went today and for the first time in 15 years I had a wonderful experience. I will be returning. Loretta rocks. She cut my hair today like no one ever has. I will definitely be returning. read more

Came after work for mani/pedi, and Stephanie was lovely and a true professional, and I walked out extremely pleased with her work. She was careful and detailed, and took the time to ask a few questions to make sure she was doing what I needed. Looking forward to my next visit! read more

Why is a full set of acrylics $85..? this is almost triple the amount all other nail salons charge....

So I have to admit something before coming here I was a salon surfer. Wherever had the best deal was where I was and honestly that was normally best cuts and my hair showed that!! I started going to the rocky river salon and was set up with Randi while she was still an apprentice. I was hesitant but I'm glad I took the chance my hair has NEVER looked better she always offers her honest opinion and makes sure I have the right products to get the look I'm after! She may still be new but she asks questions if she's unsure and I've never left unsatisfied!! I love her and I've followed her from rocky to Westlake everyday I get compliments everywhere I go!! You owe it to your hair to go to Charles salon and go see Randi. read more

Charles Scott Salons & Spas - My hairs Looking Randi-tastic - Day Spas Near Me - Avon, Ohio

It's my second visit to this location. The receptionists are very friendly and polite. My hairstylist, Carli, very professional yet friendly and did a great job with my cut and low lights. If I wasn't moving to NY in a few months, this place definitely would become my permanent choice! read more

Had a great experience with stylist Sarah! I mentioned that I am considering donating my hair and she offered some great tips. Very friendly, clean salon and she did a great job with the cut and style. read more

Tried to schedule multiple appointments and who ever answered the phone was rude and condescending and blamed an echo, didn't let me speak, basically started yelling at me. I had to hang up. #ShameOnYou #NotGoingBack #NoCustomerService read more

The receptionist was incredibly rude and the stylists all looked trashy. They were wearing dresses more appropriate for clubbing than work. The products used were all cheap and nothing better than you'd find at CVS. They also don't offer water or anything, and most salons do. Randi was super hesitant the entire time, too, and kept asking if I needed mousse or hairspray. Typically, stylists just go ahead and do it... Honestly, I expected more for the price. This was about the same quality as Great Clips. I left with my hair looking about the same as it did when I came in. read more

as i sat at my desk yesterday, my back started getting more and more sore. sometimes i like to feel like i'm a jetsetting heiress who can afford to splurge on self indulgences. i'm certainly not, but let's use that as my excuse to drop some cash on something for me. i booked an appointment to work out that little ol' back issue in a hot stone massage. i called charles scott, since a friend recently went there for a spa day and really enjoyed it. here's some gripes that a jetsetting heiress, unlike myself, would probably have issues with: the noise back in the spa area. sure, they're piping in mellow earth sounds and piano music to relax you and make you a vegetable. but over that? people in the spa lobby talking full voice, shaking you out of your comatose. noise from the salon in front piping through God knows where. it kinda throws you off. and if you're dropping a benjamin on getting out some kinks in your body or just need to detox, it's a bit much. i've been wanting to get a hot stone massage for awhile now. they just seemed like they'd be uber relaxing and would work out any issue you may have. i walked in with some neck and shoulder issues. i walked out with them too. hmm. they mix hands on massage with the hot stone massage. and i'm not asking her to throw the darn rock at my back, but like, my neck and shoulders still hurt. she was really nice and probably really good at swedish judging by the hands on part, and i probably should have just booked a normal swedish massage, but i wanted to try the stones. my bad. can you imagine a hot stone massage by someone totally unqualified to do one? man, that would be a good snl skit. what do normal people think about when they're getting a massage? here are the things i thought about: 1) ouch. my boobs hurt. (laying on your stomach on a flat massage board?) they should make female ones shaped like this --------------------J------ 2) the hilarious scenarios of the stone massage gone wrong 3) when will that lady stop talking in the lobby? i digress. anyways, yeah. next time i can afford to splurge on a little something for myself, i'm skipping the hot stone. hahahaha get it? skipping the stone? oh man, i crack myself up. um. ok. enough. read more

I made a few bad choices with my hair when I moved back to Cleveland. And as a result, I spent most of this past summer with tiger hair. Yes, brunette with god awful orangish-yellow stripes. I almost cry now just thinking about how jacked up I looked. I was just about to give up and buy a box of Clairol cool brown to coverup the disaster on my head when my mom suggested I make an appointment with her stylist, Tina, at Charles Scott. She warned me since my hair was such a mess (gotta love a mother's honesty) I might have to shell out the dough and get a corrective color. So I made an appointment and hoped for the best...which is what I got! Tina was able to blend 3 different highlights/lowlights into my existing mess and make it look fabulous! No corrective color needed...just an awesome stylist! And she took my concerns about trying to grow my hair longer and was able to even it out without taking too much length off. My new do was such a success, my boyfriend (who was smart enough to never make a comment about my previous horrible color) even mentioned how great it looked! And Tina is such a sweetheart. So easy to talk to and a has a great personality. The salon just recently relocated to Crocker Park so parking is a bit more difficult, but there are supposed to be assigned spots for CS customers in the garage behind the salon. I am always at Crocker Park for one thing or another so I personally love the new location. The prices are comprable to other established salons in the Cleveland area and the quality of service you receive is worth every penny! read more

Dear Owner of Charles Scott West, I have been a customer for several years. My usual stylist has been more and more difficult to schedule. She called in sick at the last minute for a Saturday appointment, and I was given another stylist for a color touchup and cut. The stylist damaged my haircolor, blonde on top and black in the back. I received comments from coworkers, friends and family wondering what had happened. I called to have the color repaired, requesting a different stylist. When I arrived at the salon, I was told that I would have the same stylist who had ruined my hair. I asked for another appointment and even my money back ($168.45) and was told neither option was possible. The stylist was rude and applied all over brown to my hair. She put me in a corner and said that I would be done in 15 minutes. At 20 minutes, I asked for service, and at 25 minutes the shampoo girl washed and dried my hair. I told the stylist and front desk that I was very unhappy with the results. They just shrugged. The following week, I tried a new stylist at CC Salon & Spa in Westlake and was thrilled. I had forgotten what excellent customer service was like. The shampoo chairs are comfortable, your head fits the sink. The stylist took his time with me to repair the damage and charged me much less. He talked with me first about what I wanted and made every effort to make sure I was satisfied. My hair looks the best it has looked in years. What a difference! If you are going to charge the prices that you do, you need to offer so much more. I should have demanded my money back for such treatment. A customer is not a number. I would have been better treated at a Best Cuts for $9.95. Not only have you lost a long time customer, but I was so disappointed that I felt the need to post my experience on Yelp. I will never come back to Charles Scott Salon. Deb R. read more

Came here almost two weeks ago, and got shellac French done. My nails are literally still perfect. I work with my hands, so they typically look pretty gross but BRITTNEY sure knows what she's doing. My hands looks great. Actually pretty to look at! I got so many compliments on how great they look. And she did a perfect French tip. I am so happy that she was able to fit me in her schedule. She paid attention to detail, and did a thorough, relaxing job. Thank you BRITTNEY!!!! :) :) can't wait to see you again for another one!! read more

I just had moved to westlake and was looking for a new salon..I had found this location by walking thru crocker park. I called made an appointment said I was new to the area needed a new salon and wanted someone who was familar with edgy hair styles. She recommeded Cathy. When I arrived I explained what I wanted a trim on my inverted bob....well what i got was a same length and more of a bob with uneven choppy layers. After asking her to even them up 4 times!!!! I said enough and left pissed and with a bad hair cut. This has to be the most over priced and inexpericened haircut I have ever had. Needless to say I will not be back read more

I left my old salon after 2 years because I had a very bad experience (a trim turned into 10inches being cut off, and there was a month of crying). So I booked a haircut here for a trim with Vanessa. First off, she is super sweet and fun to talk to. I told her about my bad experience and even showed her pictures. She told me cutting my hair dry was best for my hair texture. She then explained everything that she was doing. She barely cut any length off but made my hair look so much healthier! I am so glad I gave this place a chance after reading mixed reviews. I highly recommend getting your hair cut by Vanessa!! read more

I have been going to Charles Scott Salon for 17 years! That alone should be a testament to how great they are! Love the staff and the atmosphere. If you love highly trained stylists and a spa crew that can take care of all your needs from head to toe, this is your one stop shop! The Costumer service is the best. read more

I went to Charles Scott West for all my wedding services (including my bridesmaids updos) and I couldn't have been a happier bride! I had been to the Charles Scott Rocky River location quite a bit for my nails but I had never been to the Crocker Park location so I was a bit nervous but my nerves were quickly put at ease! I did both a hair and make-up trial a week prior to the wedding. I definitely recommend doing both!! Again, it put my nerves at ease knowing I loved the way both had come out during the trial which made me confident I would love it on the big day as well. My mom did a hair trial too and she was glad she did for the opposite reason: she did not like the original hairstyle she chose and this gave her time to find something new. Brenda did my makeup and she couldn't have been any sweeter! During my trial she took the time to learn about the wedding, the style, my taste, and my typical makeup wear. I do not wear heavy makeup usually so she was able to give me a look that was beautiful without feeling like it was all just heavy makeup, which isn't me. I felt beautiful but I still felt like myself, which was very important to me! I also wear glasses, which I wore on my wedding day, and she was able to make my makeup work with that as well. She gave me tips for my skin leading up to the big day and just in general helped me relax and enjoy the whole process! Next, Abby did my hair. She was awesome!! She was super excited about the updo I wanted, which made me even more excited and confident I'd made the right choice. She also was able to pull it off flawlessly, which is a huge accomplishment because I have very fine, thin straight hair. She was so fun and upbeat during both the trial and day-of styling! I couldn't have asked for a better experience! Because of this I'm even considering making the switch to her as my routine stylist! I also got a spray tan, shellac manicure, and a pedicure. Julia did my spray tan and she was great! I'm very fair skinned and she agreed that their lightest color would be best for me. I've been to other places that push you to get a darker color so I appreciated this. She did a great job- didn't miss anything! My tan lasted just over a week which was awesome! For my manicure, I was with Stephanie. I was a little hesitant at first as she was not super friendly. However, she warmed up as she kept going and more importantly, she gave me the best French manicure I have EVER had!! I have weirdly shaped nails so usually French doesn't turn out right, but she made it work and I was so happy!! Lauren did my pedicure and she did a great job as well. Overall, I highly recommend Charles Scott West! Jillian, their event/wedding coordinator, was able to set up all the appointments so my bridesmaids, mom, and I all got our hair done at the same time. I even got my hair done for free the day of the wedding as they offer incentives based upon how much you've spent in total on services for the event/wedding. Thank you to you all!! read more

After moving 3 times in 1 year I was so fortunate to find Ali at Charles Scott. She knows her craft. Ali managed to recreate the short cut and color I have not had for over a year! She knocked it out of the park. Finally found a hair stylist for keeps! Thank you Ali! read more

Joy rocks for updos and general hairstyling. I have seen pictures of her blonde color and she is very talented. Her personality rocks and she makes the appointment fun. read more