Placed an order for 1 case of modern bags and one case of modern boards on 9/26. I did not receive any sort of order confirmation email, and thought maybe i had entered my email wrong. I tried to access my account online but did not remember the random password the site assigned to me, so i clicked lost password, got nothing. I emailed directly about my concerns and received a short email addressing only the fact that they received the order and it would be shipped the next day. A week after the order was placed i sent another email inquiring as to the whereabouts of the package, or if a tracking number was available or any info really. It seemed odd for ups to take a week to deliver a package from long island to the bronx. No response. After two weeks i sent another email detailing my frustration with being charged, receiving no product, and no responses to my inquiries. Chargeback filed, waiting on that. Their loss, as this would probably an every 4-6 week standing order.
Their customer service is non existent.
Avoid at all costs, since they will just ignore you anyway. read more