Derrick was amazing! Best salesman ever! I hate car shopping because some salesmen are so pushy!…read more Thank you!! Tonya Gleave

Lets see if we can not let this happen again. So i made an…read more appointment a couple weeks ago(Jan ) to install a key ignition switch on the 4th of Feb. The day I made the appointment I got switched over to the parts department and ordered the part. I confirmed with parts department that it would arrive intime for the install on the 4th. On the date of the appointment, which was confirmed by your text, i had to cancell due to my wife's illness. I call back to reschedule the appointment ASAP. Had to leave a request for call back. I received a voice msg later that day. I find part was never ordered due to me have to prove the Duramax is mine and the part was not and will not be ordered until I personally bring drivers license and proof of ownership of the vehicle. Really? Do you think it might me a good idea to let me know this from the very beginning. Like when the parts clerk talked to me. Or maybe when he found out that he couldn't order it with proper owner proof. It is a good thing that I didn't drive up 20 miles on the 4th just find out you never ordered the part. I would been highly angered. So now I'm going to drive to Horne today to make sure the part is ordered. Not cool at all.

I have a bronco. I have been using service writer Tom Peterson. He is courteous and professional…read more He goes out of his way to make my visit pleasant.

They have the most terrible Management specifically the Service Manager. Customer service isn't the…read moregreatest either. So my husband bought a F350 duly truck and you would think they would take care of him on the scheduled maintenance days. Anyways we had to drive down to Winslow to get good service, over there we heard that Winslow already have like 10 customers from Showlow that's how bad Showlow Ford is. And becareful what extra warranty they sell you it's not Ford warranty, and that Zeirech warranty is no good. Good Luck!

Recently hubby and I went on vacation, and on our first leg we started to have weird flashing…read morewarning messages and lights on our console and computer screen. We were a little west of Heber-Overgaard and headed toward Albuquerque for the night. We called and spoke with a service technician, and got some great triage advice about what to do next. Their advice was to bring it in and have them take a look at it. We did so, and they took a peek at it right away. The prognosis was something wrong with the fuel sensor and that it was not safe to drive at that point. They did have a comparably sized rental car available, so we were able to rent that and continue on our journey with hardly any delay whatsoever. They said they couldn't get to our car in full for about three days, which was no problem because our journey was set to take 10 days. They just asked that we bring it back before 3:15 that last day so we didn't get charged for another day's car rental. The rental car was great (as a Corolla Cross, just slightly smaller than our RAV4) and our own car was all ready to go when we arrived about an hour before the cutoff point. They didn't even charge us for fixing the fuel sensor AND a recall item that we didn't even know had come up on the RAV4s relating to front passenger airbag! Wow! Everyone was pleasant and courteous to deal with, and we would definitely use them again if we are ever in the area again and need more service or even want to buy our next Toyota (we are a two Toyota family and have had them previously off and on and been very pleased overall with the make)!

Services department very bad been waiting to get my tacoma out of the shop Eric the manger keeps…read moretelling me next week, next week. They had it for over a mouth. Please spare me the B.S. . If you can't do the repair don't take the job on.

While no experience is ever perfect, the staff and the management always seem to try their best to…read moreachieve it. We've bought many cars for the last 10 years from them. Nothing but respect for how hard they try to make sure their we're always happy and taken care of

Horne Motors does not care about you or selling you a reliable car. We had our vehicle for 33 days…read moreand it broke down. Not only that they lied and said they offered us a warranty and never did. The tires on the vehicle they sold us weren't even legal according to discount tire. We asked for our down payment back and they won't give it to us because "we don't have the vehicle anymore". We had to get a new vehicle because the cost to fix it wouldn't be worth it according to the other dealership. I will never be recommending these horne crooks again. To Horne: please reconsider giving our down payment back or the reviews will continue to come. Thank you very unhappy, disappointed customer.

Abysmal Service Department!…read more Our story began when we decided to special order a brand new Jeep Wrangler Unlimited Rubicon edition toy for the fleet at our house. We stopped in and talked for a moment with a sales person, then met the owner in his office and special ordered it just the way we wanted it. I would give the sales process about 3.75 out of 5 stars since we had a pleasant experience but didn't feel we got much of a great price, but it was about the same as the last Jeep dealer we had already shopped at so we just gave up and bit the bullet. Much to our excitement the new Jeep arrived in only half the expected time so off I went to pick this shiny thing up. I grabbed the jeep and drove it home. I felt like it had much less power than the Jeep I test drove at the other dealer and less than my friends brand new Jeep. I realized there was oil in the air intake where the filter goes and figured this explains a lot as it is probably a bad engine with loss of compression and too much piston blow by. I read online that another person got a new engine and the problem was solved. To the dealer I went and the service dark haired skinny little guy told me there is no check engine light on so there is nothing wrong with it. He literally walked away from me and back into the building and didn't say another thing to me. if one of my employees treated a customer like that, I would fire him on the spot. I contacted Jeep since we apparently had some sort of premium Jeep Care package? They apologized and assured me we would be taken care of... After months of back and forth and nobody even getting someone to really look at it I gave up and traded it on a new Honda... I hate to say that after owning 9-10 jeeps in my lifetime I am pretty sure I would never buy another one, at least new. Out other issue, realizing it really swerved around on the road more than any Jeep I ever had before. I resolved this by replacing the terrible BFG load range C 32" factor tires with new 33" tires and wheels with a load range E rating that took 80% of the instability away and made me feel better about that... And of course it looked cooler too... All in all the Jeep looked cool, leaked oil, leaked water through the windshield frame and for a $40K vehicle was really a disappointment. The service department at Hatch doesn't care at all about customers or service.

Pray you don't have to have ur vehicle serviced here!! If it can wait or u can take it anywhere…read moreelse I suggest it! Least friendly staff in the world. They should not be able to own the Jeep name it's that bad!!

Prices are over book and sometimes way way over. They offer very low below book trade in value. If…read moreyou buy, they try and sell you warranty package that if used, will try and ripp you off. If you are looking for a car or truck, go to the valley.

We were in Snowflake from Yuma for the Frontier Days. We had some car trouble on the way and got…read moreour alternator replaced in Phoenix on the way. After the parade on Saturday in Snowflake, our car started acting really weird, and didn't have power. We managed to pull into Arizona Motors to ask for help. Our vehicle is not their specialty, but all of the other mechanics in town were closed for a couple of days. Kimon at the service department had compassion for us, took a look, and was able to determine that our brand new alternator was defective! He helped us find a new one and got it installed quickly, which was lucky for us, as we have to be back home as soon as possible. We sure appreciate Kimon and the mechanics at the service department that helped us get back on the road!

You need to rent a car, I Recommend this place! Less expensive than the other place & top notch…read moreprofessional, courteous employees! Yes I did just say that

I have a older model Ford 7.3 diesel with low milage, like under 70k. I was planning a long trip,…read morearound 2k miles. I keep my truck serviced as per the manual and it was almost due. I have had Ford service my truck in the past even thought they are kind of expensive. I had it done about four days before the trip. When I returned from the trip I noticed that I had an oil leak. Upon inspection I noted that the oilfilter and the drain plug were loose and leaking. The underside of the truck was a oily from the engine to the rear. I contacted Ford and took it back in, they fixed the drain plug but i ended up fixing the oilfilter. I was a little pissed about the poor workmanship but they told me that if my truck would have been damaged that they would have made me a good deal on a new one. I will never go there again!

We came in to take home a Honda Pioneer 700-4. We parked and started looking. Not one employee came…read moreout to help us. We had to go in to find someone to help us. We asked what the best price for the 2024 Pioneer would be. The salesman laughed at us and we walked out. The next day we drove down to Western Honda and were treated with respect and excellent customer service. We came home with our new 2026 Honda Pioneer 700-4. Arizona Honda is a JOKE and a terrible representation of the Honda family!!

Some of the biggest bottom feeders in the community…read more Called for a quote on an item that retails for $1800... They quoted me $5000 stating supply and demand. Lol Literally the most unprofessional experience I've ever had in my entire life, the sales person sent me texts telling me I was reported to corporate... About the maturity level you would expect from a fourth grader.

The word service ever. Salesman has been on the phone the entire time I've been standing here…read morewaiting to ask him about a vehicle.