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    Show Low Ford, Inc.

    2.7 (50 reviews)
    Open 8:00 am - 6:00 pm
    Updated a few days ago

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    Gloria L.

    We had to get an oil change and basic service on our Ford pickup so made an appointment at Show Low Ford. We showed up for our appointment early. You drive up to the service entrance which is wide enough for one vehicle. As you enter you drive up to the service desks (designed for when the weather is rainy or snowy) and you see it opens up to many service bays inside. We were greeted by a service writer and our service written up. We went to the customer lounge-waiting area which had a narrow room and another small area up stairs. They had coffee/tea and donuts. The coffee worked well enough-even for a coffee snob like me. I don't eat donuts often so it had to be good for me to eat it...and it was. The donuts were soft pillows that surprisingly weren't too sweet. It took more time than they figured but I went across the street to Hopeful Treasure's Resale shop which was very cool and a great cause. We were kept up on the service by a service writer that came to the customer lounge to talk to us. We saw our truck being pulled around to where we would meet it. We were given the details on what they found and did. A day or so later, Ford called to see if all was good. And a week (or so) later, we receive a letter from Ford thanking us for choosing Show Low Ford. It was nice to get the letter. It may be a standard issue letter but they go the extra step to make you feel they care. We will definitely bring our truck back to Show Low Ford and recommend their service.

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    4 months ago

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    10 months ago

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    3 years ago

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    3 years ago

    This place is the absolute worst. Zero customer service and the rudest sales managers ever.

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    7 years ago

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    11 years ago

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    8 years ago

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    9 years ago

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    Page 1 of 2

    Ask the Community - Show Low Ford, Inc.

    Review Highlights - Show Low Ford, Inc.

    Guy Hatch, Chuck Angell, the staff and salespeople were exemplarity in their professionalism.

    Mentioned in 5 reviews

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    Hatch Motor

    Hatch Motor

    (8 reviews)

    Abysmal Service Department!…read more Our story began when we decided to special order a brand new Jeep Wrangler Unlimited Rubicon edition toy for the fleet at our house. We stopped in and talked for a moment with a sales person, then met the owner in his office and special ordered it just the way we wanted it. I would give the sales process about 3.75 out of 5 stars since we had a pleasant experience but didn't feel we got much of a great price, but it was about the same as the last Jeep dealer we had already shopped at so we just gave up and bit the bullet. Much to our excitement the new Jeep arrived in only half the expected time so off I went to pick this shiny thing up. I grabbed the jeep and drove it home. I felt like it had much less power than the Jeep I test drove at the other dealer and less than my friends brand new Jeep. I realized there was oil in the air intake where the filter goes and figured this explains a lot as it is probably a bad engine with loss of compression and too much piston blow by. I read online that another person got a new engine and the problem was solved. To the dealer I went and the service dark haired skinny little guy told me there is no check engine light on so there is nothing wrong with it. He literally walked away from me and back into the building and didn't say another thing to me. if one of my employees treated a customer like that, I would fire him on the spot. I contacted Jeep since we apparently had some sort of premium Jeep Care package? They apologized and assured me we would be taken care of... After months of back and forth and nobody even getting someone to really look at it I gave up and traded it on a new Honda... I hate to say that after owning 9-10 jeeps in my lifetime I am pretty sure I would never buy another one, at least new. Out other issue, realizing it really swerved around on the road more than any Jeep I ever had before. I resolved this by replacing the terrible BFG load range C 32" factor tires with new 33" tires and wheels with a load range E rating that took 80% of the instability away and made me feel better about that... And of course it looked cooler too... All in all the Jeep looked cool, leaked oil, leaked water through the windshield frame and for a $40K vehicle was really a disappointment. The service department at Hatch doesn't care at all about customers or service.

    Pray you don't have to have ur vehicle serviced here!! If it can wait or u can take it anywhere…read moreelse I suggest it! Least friendly staff in the world. They should not be able to own the Jeep name it's that bad!!

    Show Low Ford, Inc. - car_dealers - Updated May 2026

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