Horrible! Service person was unprofessional, condescending, sarcastic and rude!…read more They don't deserve any "stars"

I just want to compliment the service person Chris. He has made several repair calls to my home…read more Each time I am impressed with his professionalism and courtesy. He always confirms his time (a two hour window), shows up promptly on time (often at the start of the time frame, is polite and gracious, and knows what he is doing. He willing explains what is wrong and what needs to be done, and communicates clearly what the options are. He is a prince. Bayview is lucky to have him. Give me a raise. He deserves it!

They were able to have a later appointment window 6-8 pm. Leo was quick and able to diagnose the…read moreissue and at least able to provide a quick fix.

My dishwasher would not drain properly and was showing an error code. It turned out that it was…read morenot draining through the disposal like most DWs do. This was explained to me by the tech, and he originally thought we would need a plumber. Instead we decided to route a new hole through my cabinets to the disposal and by-pass the issue. It was great that Igor was willing to do this and get creative with a better solution. Solid company, and they work hard to get a solution to your problem. Would recommend and would use them again.

I highly recommend ProFix Appliance Service. I had a washer problem, as the water was not draining…read moreand the machine was not balanced. This service came out immediately and after an hour identified the problem They ordered the necessary parts and told me they woud come back for the install in 3 days. True to their word ( which is highly unusual these days) they were installing the new parts on the 3rd day. The washer now works great and doesn't make noise when spinning out.. They are very polite and most important competent!! Good Guys to know.

The technician seemed knowledgeable and the repair was completed quickly. However, just days after…read morethe repair, the machine broke down again. Unfortunately cannot recommend them.

He took a show up check! $130.00 checks only! Looked at what we wanted done took a week to call…read moreback to ask for an additional check for approximately $180.00 Said he would be there tomorrow with parts Three weeks ago! This guy is scum a rip off grifter without morals! Do not chance this guy!

I would give it 0 if I could. Couldn't take a card, would only take a check. After saying that he…read moreordered the part he claimed he needed additional money to cover the parts. After writing him a second check he has continued to not answer or return my calls for weeks. Please save yourself the headache and do business elsewhere.

My washer quit working after several years of service I…read morewent online and found this business. And I am glad I did. I called and told the person on the phone about my problem and I was told someone would call me to set up an appointment which happened fairly quickly. We set a time, he came out and found a broken pump and ordered one immediately. Came back and installed it. I am so happy with this business I will certainly call them and refer them to anyone who needs repair. Up front with the costs Which were very reasonable. Very thoughtful, couldn't be happier with my experience with them.

I called Gavin because I needed my washer machine repaired. He came out the next day, ordered the…read morepart and fixed it. He was friendly efficient and did the job right. His prices are reasonable and I'll call him again when needed.

Totally professional crew took the time to thoroughly check my fridge and make the right diagnosis…read more Real pros!!!

PLEASE DO NOT USE THIS COMPANY!!! Just search "Mr Fridge…read morescam" on Google to see info about this shady company. I don't usually write reviews, but this experience was truly outrageous. My refrigerator was still functioning and only had a noise issue. During the first visit, they told me it was just a minor fan problem and said they would order a replacement fan. Three weeks later, this company came back and removed other critical parts from my refrigerator, leaving it completely non-functional. A few days after that, they sent me a quote for $1,300, claiming that four major components were broken and that I had to pay this amount for the fridge to work again. This made absolutely no sense. Just one month earlier, LG's official service had replaced the compressor with a brand-new one, yet their quote claimed that this new compressor was faulty. That was shocking to me. I honestly couldn't believe something like this could happen today, it felt less like a repair service and more like being taken advantage of. I then spent time reading this company's Yelp and Google reviews more carefully. The reviews are extremely polarized. Many of the 5-star reviews don't feel genuine at all, they don't read like they were written by real customers. On the other hand, the negative reviews feel much more detailed and believable. Based on my experience, I seriously question this company's practices. I strongly recommend that others avoid this company and proceed with extreme caution.

Everything went well! He was on time courteous. Helped me understand more about my washer. He…read morefigured out what was wrong with it although I did not have the correct parts for the repair

Fast reply and great communication fast service, was able to fix the same day, very affordableread more

My dishwasher in a newly purchased condo would not start. Emergency ER in Auburn sent a technician…read morewithin 24 hours. I received an estimate and information on ordering the part. Within 48 hours, my dishwasher is working. The technician was thorough. He had to come twice.

I paid Appliance ER $110.04 for a diagnostic visit on my Bertazzoni refrigerator. During that…read morevisit, the technician showed me the failed part -- the main control panel -- and explained it would need to be replaced. After receiving their estimate, I was shocked. Appliance ER quoted me $1,935.02 to replace a part that I was able to purchase directly from Bertazzoni for $249.95. This is not a complicated repair. The control panel is a plug-and-play unit. The installation instructions are straightforward and publicly available: Turn off the breaker, unplug the unit, take a photo of the wiring, swap the panel, and reconnect. That's it. No sealed system work. No refrigerant. No special tools. No advanced labor. Yet the quote reflects nearly $1,700 in markup for a part swap that takes minutes. What's most concerning is that the technician physically showed me the panel during the diagnostic, so I was able to verify exactly what part was needed and how simple the replacement is. This felt far less like a repair estimate and far more like an attempt to take advantage of a homeowner who doesn't know they can order the part themselves. I understand companies need to make money. I do not understand a 7-8x markup on a plug-in component with minimal labor. If you use Appliance ER, make sure you price the part yourself before approving any work. It may save you thousands.