Walked in on 6/22 to have my birthday dinner with my significant other. Waited 10 minutes before someone acknowledged that we had walked through the door. Sat down at our table. Waited yet another 10 minutes for the waitress to come get our drink orders. We ordered 2 waters and a drink from the bar. The waters came almost immediately, but then we waited roughly 10-15 more minutes to get the drink from the bar (mind you, it was a Thursday night and the restaurant MAYBE was at 75% capacity). We ordered our food, 15 boneless wings, an order of chili cheese fries, and a chicken sandwich with fries. Pretty simple right? After about 35-45 minutes of waiting our food finally comes out. Sauce on the wings was wrong and they were barely warm. The chicken sandwich was okay, but the fries were almost cold. Being the understanding people that we are, we didn't address the situation then with our waitress because I know that often times it is the kitchen that causes most of the grief for them. However, looking around the restaurant, I could see that most of them were laughing, cutting up, and showed ZERO sense of urgency to take care of the customers. We ate our food, had to ask for the check, paid our bill (still tipped the waitress and adequate amount). On our way out, I asked to speak with the manager on duty. I had a nice conversation with her and she seemed to understand, but only really offered me the district managers contact information. I explained that I didn't want that, I just wanted her to address the situation with both the kitchen and the serving staff so that other people don't have to put up with below-par food and service like we experienced that night. She seemed to understand and appeared to be sincere about her apologies. I used to go to this place all of the time growing up, its a shame to see it half empty and the service so pitiful. Maybe that manager will take some responsibility and hold some people accountable because if not, this place will not make it. read more