The waitress was good. But the manager ruined it. Never got all our food. We were patiently waiting for it and he kicked us out. Never experienced anything like it! Corporate needs to take a hard look at this place!! read more

Brutal. i ordered for pick up and when i got to the establishment, my food was just getting done which was fine. got home and the fries were cold. the rub was just thrown on top of the wings. the food was okay at best. for the price ($20) it was not worth it. read more

Hooters - caribbean jerk & genera tso Boneless Wings - Sports Bars Near Me - Hermitage, Tennessee

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Our gang of 4 arrived for some draught brewskis and chicken wings to watch Thursday Nite Football. After first-time visit to this location, it is clear that Hooters of Hermitage on Lebanon Pike has some operating challenges. The servers that evening were over-worked. Yet has potential as a go-to sports bar if details were paid attention. Despite best tries by our server, our beer order was twice wrong. Yuengling Lager was served instead of Black Abbey IPA, and returned after visit by the manager. Shouldn't be that big of deal to make the order right. Out of Lagunitas IPA...or maybe didn't want to hook up a fresh tap. I tried to order a gin martini for something different. No Can Do. My mistake for ordering something unfamiliar. Lots of big screen TVs, and servers will change close by TVs to the sports channel you want to watch. Tip: Stick with the brewskis and food basics, and confirm that your beer order is correct. read more

The manager on staff tonight denied me garlic on my wings because I ordered them through uber eats and there was no option to add garlic so when I called in to add it he told me if I ordered through the hooters website he would be able to add it but since I didn't he can't that's ridiculous I'm paying $50+ for 15 wings and loaded tots and never have had to worry about being charged to add garlic on my wings what a miserable guy the customer is always right! He was also degrading me over the phone when I said there's not an option to add garlic on the uber eats app and kept telling me I'm not understanding him like I'm some idiot so worried about $.50 I'm definitely not using the hooters app and I'm most definitely never going to spend my money at this location again read more

Again, Horrible service. This time the food was cold, currently have gone 15 minutes with empty glasses and full plates even after talking to the manager. I brought up that to the manager that asked us how it was, and when I told him that literally all 6 people's food were cold, and he seemed that he already knew and didn't really care. There is a reason this hooters has 69 reviews and 2 star rating. Because it is horrible and you receive 2 star food and 1 star service. Again, hopefully someone of importance reads this and does something about it. Because this place is constantly bad. read more

Why is Ana serving food. Horrible service Sunday night. The hostess had to take my order. Neighboring servers assisted with drink refills. When the server finally did come around she had no smile and would not look at me for making request. WHY is she on the floor serving and not a dishwasher because it's definitely not her attributes? read more

Hooters - a purple plastic tray with a variety of food items - Sports Bars Near Me - Hermitage, Tennessee

Adriana is the Best Bartender! Always is in a good mood and gives great service! Great to have Ultra Pitchers for $10! read more

Update Dec 21 Visit number 2 feels like a really bad episode of Undercover Boss. Fire the kitchen manager in the Hooters sweater; there is a camera right above the kitchen service window. For 2 hours I've listened to him announce last call for food. When I walked in he kept saying - smoke break! Out the kitchen window. I lost count of the times I've heard him say: fuck, nigger, somebody gonna have to call corporate, and once he even said - I'm gonna have to 'load my gun'!!! I don't know how this place averaged 2 stars. The kitchen window is right next to the bar so you can hear everything he says. He's not even shy! He yells this stuff at the window. "She rang up a burger and I said kitchen closes at 11. She gonna have to run a refund!" The place closes at midnight and he's been saying kitchen is closing since 9 when I came in for the game. I will NEVER be back. Don't waste your time. Not one person has said his name or I'd put it in this review. The rest of the kitchen has been silent. The wait staff has been silent. If you run the tape he has no hair net and a Hooters sweater on. No one should have to weather this mess while trying to eat and drink. Total nightmare. 11:30 PM now he's into it with the store manager about a food delivery order that is missing. She's talking to the bar tender because she is afraid to ask the kitchen manager. I'm sharing this for the other employee's sake. This is the most dysfunctional situation I've ever seen in a chain restaurant. I would shut this place down for a week and start from scratch. Original review- The celery was amazing. You gotta have some celery. Boneless wings, wings, shrimp... but that celery! Green, crunchy metabolic. It takes more calories to digest it than it has in it the hot sauce has 80 calories read more

Hooters - Hooters Buffalo Platter - Sports Bars Near Me - Hermitage, Tennessee

Door Dashed a order of 20 piece wing order, paid an extra charge for "all flats", order arrived with half peg legs! Not the first time this has happened but definitely the last. Sorry Hooters, you just lost a customer! read more

Had ordered 50 wings pick up and wow the service was horrible even for pick up which would be simple as acknowledging some one who walked in. It was not even busy. Just few people sitting around. The food was horrible. wings tasted sour (old cooking oil) Save your money go somewhere else read more

Always good food! If pretty young women offend you stay out but for the rest of us, we enjoy an atmosphere where people are living their best life today. Clean and friendly. The volume on the televisions was just right for the sports. Clean bathrooms!! The buffalo wings were perfect, the celery was fresh and the blue cheese dressing was of good quality. My server was pleasant and stopped by a few times to check in on me. Over a great experience and I'll return if I come back through town again. Thanks Guys! read more

"Where's my Waitress". That about sums up my experience here. My drink was empty for most of the time that I had my wings in front of me. Finally, I motioned to another waitress and she gave me a refill. But, this was not for being without my drink being refilled for about 15 minutes or so. I don't where my waitress was for most of my visit. She didn't even check on me after my meal was brought to me. Anyway, Chase Elliot won the Nascar race on Sunday. I got an email saying they had a promotion stating that since Chase won the race, that if I buy 10 wings that I will get 10 free boneless wings for free. This is because Hooters is a sponsor for the number 9 Hooters Chase Elliot race car in the Nascar series race. It just so happens to be a Chevrolet. It's Chevrolet's first race to win a race in the Nascar race in several months. Menu items ordered: 10 Texas Smoked BBq wings and 10 boneless medium sauce wings. Anyway, all the wings tasted pretty good but the 10 Texas Smoked BBq wings were a little dry. Final Thoughts: I have not given up on this restaurant. I might come back and give it another try soon. If customer service is better another day, I will review it again for hopefully a better experience. We will just have to wait and see what happens. read more

Hooters - Today only, buy 10 wings get 10 boneless wings free - Sports Bars Near Me - Hermitage, Tennessee

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I gave them a 2nd chance after my first review and it was night and day!! The food was piping hot, portions were bigger, and the sauce was perfect! I must've caught them on an off day the first time or they take reviews very serious. read more

I got the pretzel bites with cheese and it was pretty good but it was a little cold. The service was great but there was like only 1 server

Went in for lunch on a Wednesday afternoon about 2pm. After being seating and told my waitress would be right with me. The restaurant was not very busy it didn't seem like. The girls were up front just chit chatting away!!! After sitting for 10 minutes and not even getting my drink order in. I flagged one girl who sat me down and mentioned I had been sitting here for 10 minutes and haven't even the waitress who was supposed to take the order!! She then proceeded to take my order. I mentioned I will just go somewhere else!! read more

I didn't catch her name but our server was so sweet and really great! Sadly, everything else was not. Prices have gone up at Hooters and what I experienced did not justify it. Our queso came out cold and the chips were over seasoned, my fries were cold and unsalted, my fried fish tasted like old fry oil, and there was no sound from the TVs during a big game. Speaking of TVs, it's 2023, the TVs need to be upgraded to 4k as I could barely tell what was happening on one of the largest ones. read more

I've been to this location three or four times now. The service got worse each time. I kept giving this place a chance but not anymore. The last time I went in I stood at the entrance and no one greeted me or spoke to me. I assumed I was supposed to seat myself. I was dining alone so I went to the bar. I sent down and the bartender was talking to three or four other people. She never greeted me or said I'll be with you in a moment. She just stood there and kept talking to the people at the bar. I was about ready to leave when she finally came over and asked if I would like something to drink. She took my drink order but didn't leave a menu or ask if I would be having food. I had to assume that they really don't like tips at this place. I don't reward bad service. I won't be back. Buyer beware! read more

I must say this was a most pleasurable experience. I get out to Hooters every chance I get and this was by far one of the best. The food was exactly what I ordered and was served hot and on time. My waitress was extremely busy but always made sure I was well taken care of. Her name was Breann Vance read more

horrible. waitress was rude, stood at one side of our table of 9 and asked 2 people what drink they wanted then walked off. did explain and deals or even introduce herself. when taking our order she stood at one side and we had to shout. when she couldn't hear she walked over to the other side and said something cocky like " i guess I'll have to come over there" food came out one plate at a time over the course of 20 mins at various temperature and staleness of fries. we sent fries back. my chicken sandwich was hard like it had been fried, left alone all night then refried, bread was stale, salad was brown, hardly any sauce on it. we kept finding ants in the water cups. when we asked for more they also had ants and knats floating init. manager did come and apologize and comp sone meals but i did leave the restaurant feeling sick. this put me off going to any hooters ever again. read more

When I lived in Hermitage and the Hooters on Lebanon Pike was announced I was elated. From the time they opened until I moved away I ALWAYS received exceptional service and food. I was in Hermitage yesterday and decided to stop by my old favorite spot to reminisce and have lunch. Walked in and noted the dramatic renovations to the place since I was last there...looked great. From there...not too much else was great. Note the place was not busy at all. Service: During my hour visit, the bartender Sarah spent 40 minutes of that time talking to a group of her friends at the bar. Getting her attention was like trying to flag a cab in NYC during a blizzard. Food: Some of the scrawniest wings I have ever seen. I remember when coming here before the wings were large and meaty. These wings must have come from a 3rd World Country starving from famine for the last 50 years. And it wasn't only my plate...saw the same for all of the wings coming from the kitchen. Kitchen: Sounded like total chaos in there. Saw the waitresses go to the window several times inquiring about the length of time it was taking for the food to come out. Bottom line...my memories of this establishment were essentially dashed. read more

This place is a hoot. Like any owl, it's all about the wings, and like any owl, your eyes will pop out. Because like any sexist establishment, Hooters only hires ridiculously good looking women, usually with massive natural breasts or preferably fake ones. They all wear low cut tops to show off said assets, and tiny little spandex booty shorts that make them basically look like Playboy Bunnies mark II, or strippers, both of which look fantastic and are awesome, but are also completely derogatory towards women and set us back about half a century with regards to equal rights. I came here against my will. It's true. My last will and testament explicitly states: "Do not drag my corpse to Hooters." Now you know. The people that brought me here (Jacob and his friend that does not want to be named), who live in TN, will give it a 6 out of 5 every time for the drinks, the wings, and the girls. One of them also claims they have the best burgers in America. I could not disagree more - the burgers are boring and bland. The wings are good, not great. The girls are spectacular... Jacob was too busy staring at the meat. On the burger, I mean. Typical Jacob though. I think he had the best case of beer goggles (for burgers) in America. My opinion of the food was very different from my friends. The wings, I liked. I've been to maybe 10 Hooters in my life and the wings are always pretty good, and don't taste microwaved. However, I got to try a bite of the burger, and it was horribly overcooked. The only saving grace of my visit here other than the nice wings, was our server. She was so lovely and adorable. But the Hooters girls almost always are. However, the bill was insane. And I think generally you tip Hooters waitresses twice as much as you'd usually tip, because they're wearing all that stuff (or that lack of stuff) for you, so it ends up costing way more than you'd expect. Drinks aren't cheap either. So, given that it is a corporate chain, it has to score 1, 2 or 3. Given that it has amazing beautiful women who are so nice, it scores 3. But given that it is so sexist and slightly overpriced, Hooters is back down to a 2. I was friends with several Hooters girls in college. I found out that working there is sort of like being a Cheerleader. You can consider it along similar lines, because the employees do. I have to say this particular Hooters has some really amazing women. And like every other Hooters it has good wings, so it's worth a visit. Except that it is an evil chain that is taking over food and putting all the families out of business. Which means it scores a lowly 2 and you should steer well clear. But if any of the girls from this location are interested, I'm not doing anyone, I mean, thing, next Tuesday night. read more

I don't come to this Hooters that often because of my experiences here. Every time something happens. From trying to be seated and ignored for almost an hour to now my order being messed up because the girl taking my order was too busy laughing and chatting it up. I called to see if I could reimbursed for my fries not being in my order or if I could even come back to get them. The same girl who was goofing off answered and instantly hung up on my boyfriend when he stated his issue. I called back and I assume spoke to the manager about it and he argued that the fries weren't on the ticket but it was. Just horrible service, don't come here if you want to be treated kindly. read more

This place has been improving on service. The first few times we came service was sub par. ( these visits were spread out from 2016-2018) The past couple of times it has been spot on. Food was fresh. Waitresses have been very attentive. So glad it has gotten better. read more

If you want to wait an hour and 45 mins for sit down service, this is the place to go! If you want to wait an hour for take out when they quoted 25 mins! This is the perfect place to waste your time! The manager said that they were backed up an hour and 45 because of an order of 100 wings came in...that's only ten servings, or maybe two tables of orders in a restaurant that probably had 30+ tables... he can't even lie well. read more

I've eaten at a lot of places and a lot of buffalo chicken sandwiches. This is hands down the best sandwich I have ever had. Service was great and relaxed environment. But the food blew me away. It was the juiciest chicken I've had in years. It was perfect. Well done and I'll be a regular here now that I moved to the area and right down the street. Great job once again. Jason M- Army Vet read more

Horrible experience from start to finish at the Hermitage location. I go in (first time in years) and there is no one at the front so I wait and wait and wait. I finally go to the bar and ask - bartender said she's coming. They take me to a dirty table ( full of crumbs from past guests) and she lays out menus on said dirty table- ick. I had to ask her to please clean my table - she did reluctantly. The server finally came and had no idea what they had as far as drinks so she had to go ask three times and then after we ordered she was wrong in the end - ugg so we ordered food - she comes back about 10 min later and says we don't have that anymore. Well my gosh, take it off the menu and at the very least the server should know all this - geez. Where is a manager??? We order other food and it takes a very long time, when we finally get it- it's not what we ordered... I kid you not. They try again but it took a very long time. I could continue and have even more problems but it was all bad - and in the end the food was terrible. Other servers knew of all these problems and there was no manager to be had, no one did a thing- they could have cared less. I will not go back to any hooters ever- never ever! read more

Hooter's is hooter's. It doesn't matter where I've been, I typically get the same quality food. That is the ONLY reason this Hooter's gets 2 stars. The girls look like they came right out of a single wide trailer. The manager is a waste of (I assume) $40k a year. While the food was Hooter's quality the fries were cold. The bathrooms were disgusting. Piss stain on the toilets and soap scum on the sinks. JUST FYI, it takes a couple of days for these things to accumulate. When we sat down, there was a table tent on the floor. We not only watched our server walk past it multiple times but, also the server in the section next to us and the waste of space, aka the manager. read more

Typically speaking I enjoy coming to Hooters. It has the sports bar atmosphere which I love. I frequently visit this location. Unfortunately I have discovered that the management teamSpace or shall I say a particular manager does not value me as a customer. On Memorial Day I placed an order to go. A total of 20 wings and some fries. When I got there The time it took me to get to the location was approximately 15 minutes. I made no stops between my house to the restaurant. When I got there they gave me my order and I went straight home. I opened up my bag and took out my wings only to find that they were somewhat cold. I took them downstairs and placed them in my air cooker and heated them and gave my wife a portion and myself as well. There is no expectation of the fries being awesome because it's hard to preserve fries. However the wings although they were hot from the air cooker were somewhat stale. I was disappointed because normally on "to go" orders I never have to reheat them and to my liking they are at the right temperature when I get them home. I called the restaurant and spoke with a manager and he told me that he would write my name down and when I decided to come back they would replace them. A couple of days later I called the restaurant only to speak with another manager who said that my name wasn't written in the book. I'll take some of the responsibility because I should have remembered or wrote down the managers name that told me that but I didn't. However they gave me no assurance that they would look into it. I then had to ask them to check with the manager that worked on that particular day. On yesterday June 2 I called again and asked them did they find my name. The same manager that told me they did not see my name spoke with me. He shared with me that he had spoken to the manager that was on duty and he doesn't remember any complaints they had on that day. This particular manager who I spoke with seem to me didn't really care. No additional assistance no nothing. I got off the phone with him feeling devalued as a customer that frequent this establishment on plenty occasions. I made the decision to go back up there to speak with the manager personally. I wanted to assure him that I did not want any wings nor no credit for wings of that nature. I just shared with him that as a consumer I feel as though they do not value me as a customer. I believe the waitstaff does an excellent job. I believe they serve some delicious food. However the manager that assisted me showed me by his actions that they did not or shall I say he did not value me as a customer. I shook his hand and said that I bet Buffalo wild wings will value me as a customer and I also told him that I will share with people on Yelp about my experience. At that time he apologized. I told him that he had two occasions to apologize and now when you've lost me at a customer that's when you decide to apologize? read more

Ordered all you can eat wings(traditional/naked & boneless) and they were great! Our waitress, Chloe, was super nice, attentive & made sure we were taken care of! Will definitely be coming back to try their appetizers when I'm not on a diet lol! read more

This is literally the SLOWEST restaurant ever. I'm a delivery driver for Door Dash trying to make money on the side and every time I come in here to pick up food I wait almost a whole hour. Do not order delivery from here especially in the evenings unless you want to wait 2 hour just for 10 wings and some fries read more

Summary: If you like to actually eat, you probably don't want to come here. So tonight I'm driving back from a day out and a severe storm was bearing down on the area. When I realized I couldn't get home before it hit, I started to look for restaurants in my immediate area that would be sports-themed in some way so I could watch the NASCAR race while I waited out the storm. Unfortunately, Hooters was the only one I could see around me that I knew would have the race. I don't normally eat at Hooters...the scantily-clad waitress schtick isn't for me (while I love women, I'm not into exploiting them). To make a long story short, I was there an hour and my order never showed up. Tables of people who came in after me received appetizers and entrees while I just sat there waiting. My waitress was very apologetic but after seeing the 2nd group of folks get their entrees, I told her to cancel my order and I left. Bottom line: Go somewhere else even a tornado is bearing down on your location. read more

Background: Moved to Tampa Bay in 1984, 1 year after the Hooters franchise was created in Clearwater, FL. I have 33 years of eating what are hands down my favorite wings. I've been to Hooters in numerous states and the quality was always consistent. Then they were sold to Hooters of America except for many of the Tampa Bay locations, which started the decline. I ate at this Hermitage location many times since they opened. Food was reasonably consistent with the original, as recently as a year or two ago. This trip to visit family was marred today by a lunch at this Hooters. The food no longer resembles Hooters. The traditional and boneless wings are now doused with a hot sauce of questionable origin, rendering crispy wings a soggy mess. It's as if the cooks and management are frustrated Barbeque chefs mopping BBQ sauce with abandon. They even place the always fresh and crispy celery UNDER the wings, creating a soggy buffalo celery surprise. If you visit this location, you will be getting Hooters wings in name only. For the real Hooters experience, visit Clearwater, FL or any other location in Tampa Bay Area. This location is an abomination and should be avoided until the money guys get rid of the current management read more

I had excellent service and the restaurant is in great condition. When my food came out, the waitress acknowledged the fries were not as fresh as they could be and fresher fries would follow shortly. Very proactive and the fresh fries were delivered as promised. I didn't have to ask for anything. read more

I haven't had a bad experience at the Hermitage Hooters in the 4+ years that I have been going. There is never an extreme wait for a table, service, or your food. The food is also consistent, which is good. Take out is seamless and what I have done more often than not. All in all, it's Hooters and it fits the bill with what you'd expect from Hooters. read more

This place sucks. This is the worst service I have ever seen in my life. First I order over the phone to pick up the order and then I get there and they say that they actually waited to start making the food when I got there because it was a big order. Then NOT ONE person there was wearing a mask including the manger. Also just look at the drinks. This was their biggest size of margarita they had, it's not even HALF of the Damn cup. read more

Hooters - two cups of tea on a table - Sports Bars Near Me - Hermitage, Tennessee

Chives loves two things in life: good food, and fine bosoms, so naturally he thought hooters would be the perfect place for him, gee willy was I wrong. My first experience at this hooters was no holler. If I could describe the first waitress that walked up in one word, it would be F-L-A-T. The boys were not impressed so I told that waitress to make like a tree and SCRAM. The second waitress, came up to us and said a series of mumbles that I assume was a greeting. I requested a round of shots of the fireball whiskey for me and the boys to lube the nerves for the night. 25 minutes go by and the boys are goin "HEY! Wheres the fireball?!" The boys rowdiness was tamed about 10 minutes later when we received our drinks and put in our food order. I ordered the mozzarella sticks and immediately wished i hadn't. Ive never choked to death on food before but i wish i after cramming those crusty sticks down my gullet. At least the bosoms were nice, but next time you wanna grab a bite and see some action, youre better off at your local strip club. read more

I love coming to this Hooters. Nothing beats watching the games at this establishment. The food is always good and the service is super friendly. Last time I came in the waitresses was messing with my passed out drunk friend. The other waitress were trying to learn how to ride up-side down barstools like a rodeo. That was definitely interesting. I love coming here and will continue to come here. read more

First time here and I had a pleasant experience. The waitresses were great, especially Jasmine, who was friendly and really down to earth. I offered the buffalo platter and a beer. The food was tasty, especially the shrimp. The only food I didn't like was the wings. They had a funky metallic taste to them. I won't order this again. I was also surprised by the number of families with small children dining at this place. Lol but that's none of my business read more

Hooters - Buffalo platter and fries - Sports Bars Near Me - Hermitage, Tennessee

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There is a reason this establishment only has 2 stars and I think that is generous. Placed an Uber Eats order for 3 burgers. On 2 subbed onion rings for an upcharfe. On 1 burger added jalapeños for an upcharge and another burger added jack cheese for an upcharge. Requested mayo on each burger and requested lettuce and tomato on 1 of the burgers. Well here goes...no mayo on any of them, no lettuce or tomato, no onion rings, no jalapeños, and no jack cheese. Sad thing is on the sack the food came in it was signed off by a staff member that verified the order was correct. They must have a 2 year old verifying orders. The $12 for QUARTER pound burger was a ripoff. Yes 1/4 lb burger for $12. Contacted the restaurant and was given a manager that would not do anything at all except said I will need to contact Uber Eats. Did that and Uber Eats offered a $5 credit. Not even enough to cover the upcharges. What a joke. Its sad that Hooters cannot get 3 simple burger orders correct. Stay clear of this restaurant with poor management and exceptionally poor service and food quality. read more

I ordered it to go order from Hooters in Hermitage this afternoon I ordered fried pickles and 10 hot wings the fried pickles were absolutely cold the chicken wings were warm while I was waiting one of the waiters asked that one of the fries have extra salt the chef in the back literally poured at least five tablespoons in this stainless bowl of fries the other waiter just looked kind of crazy at him and tried to Shake some of the salt out of the container and he just said well they said extra salt the waiter saw it as well and looked over at me and I said that is just not right. It's a shame we have in the food service that acts like that. This company needs a few tips from Pals Hamburgers. Wish we had one here. read more