It's one thing to be over priced at $261.76 with a discount, but to give a customer something completely different than ordered is crooked Ella. I will tell everyone I know not go to this establishment I will never make this mistake again if doing business with you.
Maunakea market area at Tina's and Pauahi and all the other flower shops in the area charge only $70-80 per Maile Lei and $15-30 for thick ti leaf leis and they do not call ti leaf leis Maile ti leaf is ti leaf lady. Deal with local vendors people that have been serving the community for years.
I read your response to my husband and so far we have not gotten a full refund or even an apology. If anyone orders leis I would not recommend you in anyway I am sorry but "Aloha Spirit" does not mean idiots you might think local people are idiots and you can take advantage of them but you're so wrong! I asked my father who was right next to George if he ordered ti leaf leis that look like Maile and he said no George just said he wanted Maile you tried to offer ti leaf and George said he wanted Maile and you had to have understood that because when I called you saying that was such a high price for Maile leis and over my budget you explained that you have to order Maile leis from the Big Island sorry you are not taking accountability when someone orders Maile they mean Maile not ti leaf. You said you could only do a partial refund because you already ordered the Maile from the Big Island I still wanted a refund but accepted the order after you condescendingly said fine you'll just charge me your cost of $90 (but actually charged $109 per Maile) and pay for your husbands mistake and then hung up on me. Imagine the shock when I picked up the leis and it was ti leaf leis no Maile of course I was upset and you were not at the store to escort anyone out and your friends helping you were just amazing and kind by the way she showed me your cooler and you had zero Maile in the cooler! I was only upset with you over the phone because you tried to blame my husband. I really don't care I just want my refund I understand it will take few days I'm okay with that I will watch for it. In the future don't treat local customers like we're stupid. I can not believe you charge $150 per ti leaf lei such bad business and try to pass it off as Maile. Like I told you my husband knows the difference between a Maile and ti leaf lei. I think this is bait and switch not a good thing he asked for Maile you tried to down sell he again said he wants Maile I thought we were paying for Maile he thought he was getting Maile but you actually thought you were right giving ti leaf! Ayaa Ella pilau! You don't act like this in customer service!
This was my personal experience with your storefront, not good service at all another thing is you should never call a wife's husband and talk bad about the wife that's really bad then get mad when he doesn't chime I've never experienced this before but there's always a first. You may want consider learning Aloha Spirit yourself and what it really means! read more