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Hong Alteration

4.2 (13 reviews)
Open • 9:00 am - 6:00 pm

Services - Hong Alteration

Clothing alterations

Clothing mending and repair

Dry cleaning

1 More Service

Carpet and upholstery stain treatment

Hong Alteration Photos

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1 year ago

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2 years ago

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1 year ago

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1 year ago

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5 years ago

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4 years ago

Lacks customer service skills. Seems like they didn't want to be bothered. Dismissive and nasty.

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3 years ago

They fixed my husbands pants quickly and the price was great! Would definitely go back for future needs.

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3 years ago

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4 years ago

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5 years ago

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6 years ago

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9 years ago

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4 years ago

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Ask the Community - Hong Alteration

What are the store hours?

Monday-Friday: 9:00 AM - 6:00 PM Saturday: 10:00 AM - 5:00 PM Sunday: Closed

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2ULaundry

2ULaundry

(113 reviews)

$$

They offer no service outside of business hours M-F. They do not have a customer service phone…read morenumber. [EDIT: They have a voice mail line, but you cannot reach a human.] All contact with them is through their app. If you leave a message on their app, they don't call back until the following business day. In addition, we clearly specified that NO scented products were to be used. We got our clothes back reeking of some nauseating perfumed laundry product. All of our clothes will have to be rewashed. I don't know whether the stench will come out even then. My husband is severely disabled and uses crutches and a wheelchair. I am usually his sole caregiver and do the laundry myself. I broke my ankle 2 weeks ago and had surgery. I can barely stand up on crutches. I can not walk any distance at all. This facility is in Mesa AZ, not Charlotte.

As we all know, there are some things where it is worth a little more money if it ends up saving us…read moretime, because time is such a precious resource. I don't mind paying for services like house cleaning, lawn maintenance, etc, because the hours saved can be used for experiences, so I was excited to try this service on the hope that it would buy me valuable time in my day, but unfortunately my personal experience was that it ended up wasting more time than it saved, resulting in a total fail as this service was neither convenient nor time saving. I leveraged this service multiple times and on multiple occasions issues arose, whether it be a missed delivery date, even though the date was confirmed in writing and via the app, getting my clothes back with cleaning fluid stains or adding specific notes about needing stains on clothes to be treated and getting those clothes returned with the same stains on them, which in my opinion, tells me they completely ignored or didn't care about the notes they confirmed in writing prior to pickup, which aligns with my view that the customer service is mediocre at best and apathetic at worse. Whenever problems arose I would eventually hear back from customer service (with no sense of urgency on their part) and the dance would begin back and forth (wasting more of my time) before ultimately given a "credit" and then having to take more time to have the clothes re-serviced to fix the issue caused by their company in the first place. The whole point of my using this service was the hope of saving time, but in the end, I would have been better served in my opinion by going to any basic mid-level brick and mortar dry cleaner, even if it meant having to sit in traffic on 77 and 485, as the time spent sitting in traffic would still have been less than the time I wasted dealing with the multiple issues from this "service" that was neither convenient or time-saving in the end. Even after giving them multiple chances, I will cut my losses and go back to the mediocre hit or miss brick and mortar dry cleaning scene here in Charlotte, leaving my remaining credits to eventually fade away on the island of irrelevancy with all the other businesses that had a solid concept but poor service and execution in the end. If it sounds too good to be true...

AJ's Cleaners

AJ's Cleaners

(24 reviews)

$$

Uptown, First Ward

I have been using AJ's Cleaners for about 2 years now. They are by far the best dry cleaners I've…read moreused. In all the time I've been a customer, not once have they lost an article of clothing nor a button gone missing. They offer same service, returning clothes before end of day. It is conveniently located right next to where I work so it is easy enough dropping off or picking up. The new owners are fabulous people. They have a mom and pop sort of vibe. Like a local general store in a small town sort of feel. I actually look forward to visiting and usually stay a little just to chat for a bit. I would recommend AJ's Cleaning to anyone who is in need of an exceptional dry cleaner. Note : They do offer discount on specific days so do keep an eye out for that.

This place looks new and opens early (7am) so I stopped by only to find out there is no attendant…read more This is purely handled via app/touch screen and using a drop box. It was unclear if they actually dry clean or only do laundry. They have bags and small forms to fill out and drop your bag in their box. I called the number listed for help and no one picked up. I got a call back as I left and a person told me the price for a dress could range from $18-$24 and vary based on when it was needed. Sort of a vague answer as to price and when this could be done. I was skeptical, so I never used the service. The three stars are for location, cleanliness, and that I was contacted by the company.

Hong Alteration - sewingalterations - Updated May 2026

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