Beware of Birkdale Cleaners! They shrank my $278 Eileen Fisher Boiled wool sweater in half. They…read moredidn't apologize or offer a solution. It was obvious because I took two in at the same time and one was fine and one was 1/2 the size. The reply was," It's not my problem, you need to complain to place where you got the sweater. What? That's just not right. Shame on me for not reading the prior reviews. Don't make the same mistake I made. #birkdalevillagecleaners #birkdalevillage #birkdalevillagenc

This was by far the worst dry cleaning experience ever! I took my brand-new garment in, having only…read moreworn it once, and when I picked it up, it was completely ruined with horrible discoloration. The dry cleaner clearly used the wrong chemicals or process on my garment. When I confronted the owner, he flat-out denied everything and ran away from his responsibility like a coward--no apology, no compensation, just pure negligence. If you have valuable or high-quality clothing, do NOT bring it here unless you want it destroyed! To make matters worse, they are not even BBB members, meaning you have no real way to hold them accountable. They know exactly how to get away with ruining your clothes without paying a dime. And trust me, who knows what they're really doing with your clothes? For all we know, they could be sending them somewhere else and cleaning them with thousands of other people's dirty laundry. Absolutely disgusting and unprofessional. A business that destroys customers' clothing and refuses to be accountable does not deserve to operate. If you value your clothes, stay far, far away from this place! If there were a negative 1000-star option, that's exactly what I'd give.

On time and a reasonable price. Very friendly staff. Parking at this shopping center is always an…read moreissue. Easy to drop off or pick up and grab a bite at lunch nearby. It's convenient from my office. More expensive than some dry cleaners in Mooresville but this spot saves me about 40 minutes driving time.

Terrible 1st time experienc. They ruined my $300 garment COMPLETELY. Beads are off, stains are…read morestill on there. I chose this location because it was referred. they had no solution to ensure I was a happy customer or returning customer. I do not recommend this place if you want QUALITY service and your money's worth.

Do not go here. Their pricing is out of control and a total ripoff. They don't put the price on the…read morepickup receipt because nobody would do business with them. They will charge you $100 for what typically costs $30 to get dry cleaned. Stay away.

Been coming to this place for the past 2 years. Unfortunately, they got rid of their same day…read moreservice out of the blue. Would have been nice to know in advance they were implementing this change. Needless to say I found a more reliable service that's a 10 minutes longer drive. Sad they were so good for so long!

I've been in Charlotte for a year and a half. I don't have a washer so when I am behind on life I…read moreget my laundry picked up. S-n-H is my third company. This is the most reasonable for the price and size of the bag. This is also the first one that offers same day pick and drop off. Now, the part that ABSOLUTELY blew me away is that this is the first time my clothes came back smelling like laundry and not like they were cleaned to be sterile, AND they were organized within the laundry bag! I am in love! They even sent a nice welcome gift!

I am semi-disabled and folding laundry can cause me a lot of pain, so I started researching laundry…read moreservices in Charlotte. I evaluated several different companies but decided to give S-n-H Superior Laundry a try because I felt their flat-rate prices were the most competitive. I also liked that I didn't have to subscribe or commit to weekly service since I don't always need to wash clothes every week. Although they do offer repeat service if you want your clothes laundered on a schedule. I was able to quickly sign up and I was pleased to discover that they use the same detergent, fabric softener, and dryer sheets that I do. They even offer scent beads, color boosters, stain remover, and starch at no extra charge, also the same brands and fragrances that I use at home. My clothes were picked up the very next day with no fuss. Since this was my first instance using S-n-H I sent my clothes in a large, black garbage bag. I just left them on the porch and the driver retrieved them there. No doorbell ringing, or awkward handoffs. For those who may be wondering, they do offer same day service, but I didn't need mine that quickly. When I got my clothes back today, I was THRILLED with the results! They returned in a HUGE sturdy, re-usable bag with a large shoulder strap to make it easy to carry. This was the large size bag ($35) and you can fit a LOT into it, which makes it well worth the price. The clothes were neatly folded with no wrinkles. They wrapped each bundle in plastic to keep the clothes from unfolding or getting mixed up during transit. They even separated my clothes from my son's and put the towels/wash cloths in their own bundle, which will make putting them away that much easier. I felt that this step in particular went above and beyond, like they were thinking about the customer every step of the way. The clothes smelled amazing; just like they do when I pull them from the dryer here, only I didn't have to do any of the work I normally do. If you're looking to save time, or in my case pain, from having to do laundry at home, I highly recommend S-n-H! Their flat fee of $25 for small bags or $35 for large ones is more than competitive. Some specialty household items, like bedding, are charged separately, but those prices are also fair. And they don't measure by weight so you're not left guessing how much each load will cost. They use all the name-brand laundry products you'll find in the stores, and I really feel like they go the extra mile for their customers. If I could give them more than five stars, I would.

After I submitted a complaint with the Better Business Bureau, the business contacted me and told…read moreme I could come and pick up the boots at no charge. I walked in to get them, amd before I could even say hello, the woman behind the counter looked up at me, grabbed the boots off her shelf and tossed them across the counter and told me to get out. So, they're as good at customer service as they are at cleaning boots.

I have been to other cleaners in the area, and this is the best by far. The customer service is…read moreexcellent...and do a wonderful job with my dry cleaning and alterations. Next time you need dry cleaning service, please give them a try, I'm sure you will not be disappointed.

Friendly staff who always have your clothes ready when they promise. Very amenable about "rush"…read moreorders as well. They also do a very nice job with alterations. Pretty quick turnaround and always accurately done.

My husband isn't one to usually complain... Unlike me, my husband is a mild tempered Southern…read moregentleman, and will ignore sheer ignorance from people. Me, not so much...being a Jersey girl, born and raised I have, and will continue to speak my mind especially for IGNORANCE & INJUSTICE! When he went to pickup his laundry after work on 06/18/13...while waiting in line he notice how friendly the counter employee was to the women in front of him, but how her demeanor immediately changed upon him reaching the counter to be helped. She displayed VERY poor customer service, which is a pet peeve of mine! It pissed my husband off, but he just paid for his clothes, poor customer service included, left and said "They lost my business! NEWSFLASH: Remember "Pretty Women" when the sales women treated Julia Roberts with such disrespect and loathing? Don't judge a book by its cover...you just NEVER know what lays deeper! Premier Cleaners...YOU just LOST a customer who was more then able, and willing to pay your HIGH prices for dry cleaning just for the convenience... But, what we WON'T pay for is sheer rudeness and DISRESPECT in the process!! If the young lady who worked the counter should read this, I don't know if your reason for such poor customer service was due to my husband's skin color, (Let's hope NOT) or you were mad at your boyfriend/husband and hated men in general that day. Regardless of the reason, you should ALWAYS leave your personal drama at the entrance door when dealing with the public...or stay in the back away from customers! Treating your customers EQUALLY, with HUMAN KINDNESS, and a smile goes a long way! Finally, MUST give the young lady who worked the counter when we dropped off our clothes KUDOS! She was VERY customer service oriented :-) Thanks for your professionalism, wish you had been there when we picked up! Thanks, Ms. Minority w/Klount

Great cleaners! Professionally cleaned dress shirts, reasonable price, good customer service!…read more We'll deserved 5-star business! Thank you!

I feel very taken advantage of. When I dropped off my clothes, the attendant quoted me $5.60 each…read morefor two sweaters and pair of overalls, and $11 for each dress. I opted not to get my dresses cleaned as I was trying to keep it budget friendly. There is no way to confirm prices as they aren't listed. When I returned to pick up the items, the same woman said that the overalls were actually $11 and charged me. Since she already cleaned them, there was nothing I could do. But she had looked me in the eye three days before and told me a different price. Essentially, she lied. She examined the pieces beforehand, quoted me a price, and then didn't honor her quote. When I protested, she said other customers she charged $12, but for me, she charged $11, which doesn't make sense bc I saw her one time and I know I'm special and all, but it's not like we hit it off and she wanted to give me a discount. It wasn't that vibe. As for the quality, I have only worn one of the sweaters since and it doesn't seem very clean. It is pressed but it still has a lot of pet hair on it which is why I took it in. Overall, I am very disappointed with my first dry-cleaning experience in NC. Hopefully, I will find a more trustworthy business.

Bait and switch, RUDE, and no communication from the owner to address their error…read moreI dropped off two bags of wash and fold laundry; specifically sheets, towels, a blanket and comforters, after being drawn to the business because they offered a 20% off coupon on comforter laundering. When I received my laundry back, half of it was laundered and half of it was dry cleaned. To be more specific, one pillowcase, one sheet and one comforter was dry cleaned. The other pillowcase, the other sheet, and the other comforters were laundered. When I inquired about the $284 charge, which should have been $42, the lady at the desk, was very rude and hung up on me. When I called back, she accused me of hanging up on her. I asked to speak to the owner. She said the owner would not talk to us because she was busy and on the phone, but had offered a $35 credit towards future cleaning. "No thank you," I said, "I'd like to speak with the owner." She then proceeded to yell at me again. When I attempted to ask to speak to the owner again, she belligerently told me to stop interrupting and that she would hang up on me again if I continued. I have left several messages and have not received a phone call back from the owner. I would not recommend this place, my experience was horrible and I paid additional $238 for one dry cleaned pillowcase (it's mate was laundered as I ordered), one dry cleaned sheet (whose mate was laundered as ordered), and a dry cleaned comforter, which I did not order. To make matters worse my wife is allergic to perc (the dry cleaning ingredient) so we now have to take them elsewhere to be laundered so we can use them. I am not a person who leaves bad reviews. However, I have used wash and fold and dry cleaning services for over 30 years. (Not my first rodeo.) The level of overcharge compounded by rudeness is why I am writing this review. Stay away.

AWESOME alterations!! I live across the lake and made the trip to Cornelius because Penisula Club…read moreCleaners was highly recommended. My mother-of-the-bride dress was too tight (even though I am 5'5" and weigh 118 pounds). Vinka worked a small miracle in finding enough material on both sides to let it out two inches. She also removed a stay and now I can breathe easier - and the dress feels and looks beautiful! Vinka is a talented seamstress. If you need someone who is top in her field, seek out Vinka! Everyone was polite, professional, and enjoyable to work with.