Half the machines don't work. If you don't check the quarter slots where you put your money first,…read moreto see if they're working before pouring in your detergent, you may be out your detergent. Several times I've loaded the machines with detergent just to find out they don't take the quarters. Same goes for the driers. Put one quarter in just to see if it'll produce heat. I've made this mistake once. I've been going there once a month for almost a year now and nothing seems to get fixed. The vending machine has been empty the whole time as well and should be removed. The cleanliness is as expected for a community laundry mat. Make sure you get there early to get working machines.

I came here to wash my king size comforter and did exactly that. They have washing machines and…read moredryers that accommodate that size. I had no issues.

They offer no service outside of business hours M-F. They do not have a customer service phone…read morenumber. [EDIT: They have a voice mail line, but you cannot reach a human.] All contact with them is through their app. If you leave a message on their app, they don't call back until the following business day. In addition, we clearly specified that NO scented products were to be used. We got our clothes back reeking of some nauseating perfumed laundry product. All of our clothes will have to be rewashed. I don't know whether the stench will come out even then. My husband is severely disabled and uses crutches and a wheelchair. I am usually his sole caregiver and do the laundry myself. I broke my ankle 2 weeks ago and had surgery. I can barely stand up on crutches. I can not walk any distance at all. This facility is in Mesa AZ, not Charlotte.

As we all know, there are some things where it is worth a little more money if it ends up saving us…read moretime, because time is such a precious resource. I don't mind paying for services like house cleaning, lawn maintenance, etc, because the hours saved can be used for experiences, so I was excited to try this service on the hope that it would buy me valuable time in my day, but unfortunately my personal experience was that it ended up wasting more time than it saved, resulting in a total fail as this service was neither convenient nor time saving. I leveraged this service multiple times and on multiple occasions issues arose, whether it be a missed delivery date, even though the date was confirmed in writing and via the app, getting my clothes back with cleaning fluid stains or adding specific notes about needing stains on clothes to be treated and getting those clothes returned with the same stains on them, which in my opinion, tells me they completely ignored or didn't care about the notes they confirmed in writing prior to pickup, which aligns with my view that the customer service is mediocre at best and apathetic at worse. Whenever problems arose I would eventually hear back from customer service (with no sense of urgency on their part) and the dance would begin back and forth (wasting more of my time) before ultimately given a "credit" and then having to take more time to have the clothes re-serviced to fix the issue caused by their company in the first place. The whole point of my using this service was the hope of saving time, but in the end, I would have been better served in my opinion by going to any basic mid-level brick and mortar dry cleaner, even if it meant having to sit in traffic on 77 and 485, as the time spent sitting in traffic would still have been less than the time I wasted dealing with the multiple issues from this "service" that was neither convenient or time-saving in the end. Even after giving them multiple chances, I will cut my losses and go back to the mediocre hit or miss brick and mortar dry cleaning scene here in Charlotte, leaving my remaining credits to eventually fade away on the island of irrelevancy with all the other businesses that had a solid concept but poor service and execution in the end. If it sounds too good to be true...

I went to NC to visit my family for a wedding about a week ago. Unfortunately, due to my poor…read morepacking skills a lipstick I had put inside my luggage opened and spilled all over. It stained the dress I wanted to take to the wedding. It took me a while to find a dress for this occasion and I was pretty disappointed this happened. Thankfully, we arrived days before the wedding, so I went to look for a cleaners near by. I'm glad I decided to go to Peninsula Cleaners. The staff is really great and they did an amazing job! I rarely do reviews unless the service/product is really good. By the way, shout out to Chantha she was a sweetheart and understood how bad I needed this dress.

Bait and switch, RUDE, and no communication from the owner to address their error…read moreI dropped off two bags of wash and fold laundry; specifically sheets, towels, a blanket and comforters, after being drawn to the business because they offered a 20% off coupon on comforter laundering. When I received my laundry back, half of it was laundered and half of it was dry cleaned. To be more specific, one pillowcase, one sheet and one comforter was dry cleaned. The other pillowcase, the other sheet, and the other comforters were laundered. When I inquired about the $284 charge, which should have been $42, the lady at the desk, was very rude and hung up on me. When I called back, she accused me of hanging up on her. I asked to speak to the owner. She said the owner would not talk to us because she was busy and on the phone, but had offered a $35 credit towards future cleaning. "No thank you," I said, "I'd like to speak with the owner." She then proceeded to yell at me again. When I attempted to ask to speak to the owner again, she belligerently told me to stop interrupting and that she would hang up on me again if I continued. I have left several messages and have not received a phone call back from the owner. I would not recommend this place, my experience was horrible and I paid additional $238 for one dry cleaned pillowcase (it's mate was laundered as I ordered), one dry cleaned sheet (whose mate was laundered as ordered), and a dry cleaned comforter, which I did not order. To make matters worse my wife is allergic to perc (the dry cleaning ingredient) so we now have to take them elsewhere to be laundered so we can use them. I am not a person who leaves bad reviews. However, I have used wash and fold and dry cleaning services for over 30 years. (Not my first rodeo.) The level of overcharge compounded by rudeness is why I am writing this review. Stay away.

Brought in 5 shirts for dry cleaning on Saturday…read more The owner noted shirts would be ready by Monday. Just found out about a meeting for early morning five minutes ago today. Called Rosedale Cleaners to find out if I can get shirts in time for meeting. The staff was so helpful and I am on my way to get one of those shirts for the meeting. Great customer service. They make every effort to help out with the needs of their customers. Usually, go to their sister store out in Huntersville. Check them out in you are in that area.

I dropped off a wedding dress for my wife to get cleaned several months ago, and came back a couple…read moreweeks later to find that it had shrunk significantly and the texture of the silk was dry and wrinkled, almost like it had been starched. Both my wife and I spoke to the owner and his wife several times, and found out that when they couldn't find care instructions or the material it was made of, they didn't contact us to ask but instead made an assumption which lead to improper cleaning. I'm disappointed that a dress is ruined, but even more disappointed by their service after they admittedly made a mistake. They offered us less than 10% of the value of the dress after a significant amount of negotiating, and then when my wife went in to talk to the manager, they wouldn't even honor terms that were previously offered and instead gave us even less than was promised.

If you need your items in a timely manor this is not the place for you, I would suggest looking…read moreelsewhere! After multiple appointments and several promises to have the dress ready for pick up it still was not complete upon my arrival. Instead of admitting they made a mistake they wanted to argue about not having the job done by the promised date.

Shortened my slacks at a very reasonable rate, and quick service. Highly recommend…read more I will likely use this business for dry cleaning also.

Tucked away in Birkdale Village lies Birkdale Village Cleaners…read more.. Thankfully, this is near my part-time gig & hours are convenient. I needed to get my blazer dry-cleaned & stopped in as a first-time customer. I was immediately greeted & my information entered into the computer. The employee gave me a two-day turnaround time of Wednesday (although the sign out front states they do one-day service - I didn't ask how that worked). I'm ok with the two-day service, as I wasn't in a hurry with the blazer. $7.60 for my blazer seems a bit much, it does strike me as odd that dry cleaning can be so much these days. When I picked up my blazer (yay for drive up service!), the same employee greeted me & quickly brought the blazer out, rung me up & I was on my way. Blazer looks great! I will definitely use them again. They offer alteration services, as well.

$53 to dry clean 3 basic women's dresses and I have a pending charge of $64 on my credit card?…read moreWon't be back

Great service and quality work! Asked for quick service and was able to get them the same day. My…read moreboots look like new.

Very impressed with the cleaning result of my 12, ivory, linen -blend slipcovers for dining room…read morechairs. I brought in one with some water spots and other markings to make sure it could be cleaned without shrinking, before I brought in the complete set. They are perfect and the gals at the register couldn't have been nicer!! Extremely satisfied!!

My wife took a sweatshirt up to have a zipper repaired. She left it there, they told her in 2 days…read moreit'd be ready. Then she went back to get it the second time, "it's not ready yet!", come back in a couple days. She goes back, not ready again, but inform her it needs a zipper, which is what she told them it need when she dropped it off. When she dropped it off, they told her $20 for the repair. She goes back for fourth time to get it, takes $23 because she wasn't sure if $20 included tax, They tell her $26 dollars, She didn't have her purse with her, she was walking the dog, So she goes back the fifth time with her purse to pick it up. Finally it's ready.

We went there today and the employee started talking about the corona virus and then things went…read moreway south with her talking about what a great leader we had aka Trump and what great things he's done. We will not be back and we will tell everyone we know what occurred. MAGA's only place. Been goin south since they changed employees