My husband and I recently purchased a vehicle from Honda North at the end of December. Staff was extremely courteous and professional. During these difficult times all the staff members wore a mask at all times. Ash was our salesman and I highly recommend him! He answered all our questions in detail and helped me and my husband achieve a deal that we were 100% happy with. Ash made the whole experience as easy and enjoyable as possible. All around great experience with Honda North! read more

So my aunt and cousins bought 3 cars here and she traded her car that they were supposed to take care of, few months later they called her and want to return the car and that she pay the trade in amount while they used the car for how many months and lied it wasn't taken out from the property and was involved in an accident, her bumper was changed. like wow worst customer service for sure! read more

Again, I am purely disappointed in this place. Yesterday (07/23/21 10:00am), I took my car in for servicing. This was my first time going through servicing legitimately. I previously had my battery driven over to here before and royally got screwed over, despite extended warranty. I specifically had my tires rotated, my electrical system checked, and my battery checked (since it's known that their batteries are unreliable). I never received an update call whatsoever from our service advisor, Bryson Antonio, for 6 hours until 30-45min before closing time. I tried calling and for some odd reason, I was unable to leave a voicemail because it would ring to the next advisor. I called around 1pm and 4pm. I never received a call at all, wondering if my car was even being worked on. It's courteous to do so. I originally went there for my electrical system and they couldn't figure out what was wrong with it. Turns out the issue was never fixed and I still have the problem. I drove all the way across town to find out my tire pressure sensors for my front two tires were never hooked up. I had to drive to O Reilly Auto parts to find out air wasn't leaked and the sensors weren't hooked up. I've heard many horror stories after this how this place specifically screwed up cars when servicing to the point they legally couldn't sell their car in the future. I was told too that my valves shouldn't have even been taken off. Just take your car to clawson or another place. read more

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Confession: I've never bought a car from a dealership before. This time I was in the market for a specific (very lightly used) vehicle and nearby Honda North in Clovis had the particular make, model, trim level, and color that met my exact specifications, for what I thought was a fair price (I could've saved maybe $1000 if I made some compromises and wanted to drive all over the state). At the end of the day, I bought the vehicle and was ultimately satisfied with my experience with Honda North. I wasn't hounded by salespeople when I walked in. I had to wander for a moment before someone approached me. It wasn't hard to get assigned to a particular salesperson (John Y) who went with me on a test drive of the vehicle. He was a little aloof with me at first, but as we conversed it seemed like we built up a rapport. That doesn't seem surprising since they probably see many people who take them on test drives with no intention of buying anything. After he realized I was serious I think he softened up a little bit. He did make a few slightly disparaging comments about the vehicle I was interested in, because it "[wasn't] a Honda." The sales process seemed straightforward and about as smooth and easy as it could be. Mind you, this was for a used vehicle, I wasn't doing any serious negotiation, did not trade-in a vehicle, have good credit, and was offering a large down payment. To complete the sale, I got handed off to a person (Mark?) who handled the final details and the paperwork. He was very personable, helpful, and informative. By the time we were done, John had removed the stickers and prepared the vehicle to drive off. We shook hands, and I drove off. EDIT: Removed a star because they sold me a scammy "alarm system" add-on that I should've declined. Researching this after the fact made me feel like the way they sold this device was disingenuous. If they try to sell you a "Karr" alarm with a vehicle, be smarter than I was, and research it online before paying them $795. This is a cheap way for them to pad the sale. If anyone from Honda North wants to contact me about this aspect of the sale, I would be happy to discuss it with them. read more

This is by far the best Honda Dealer in the Central Valley. Go in and ask for Ashton Lovelace, he's a no-non sense man and was able to get my into the car of my dreams within budget! Thanks again Ashton! read more

Honda North - Auto Repair Near Me - Clovis, California

I purchased a brand new 2023 Honda HRV from this dealership. Had my car for a month when the back window imploaded and shattered while parked. The dealership claimed it was "wear and tear" resulting in me having to pay over $1k to repair. Had a case opened with Honda Corp who told me the dealers were their "eyes and ears" so basically what they say goes. So Honda didnt take responsibility for selling a car with a defected window. This dealership, because of the high demand, is selling cars that are full of defects so you end up turning around and giving them more of your money. read more

Flawless. Service Advisor Ron Kirby made the whole experience great. He was the first to acknowledge and greet me when I got there. Gave me a thorough rundown of what is expected to be done due to the car being in for the recall inspection. I figured I do an oil change while the car is there and he advised the car didn't need one yet, but if I wanted he'll have it done. He is very knowledgeable and gave me maintenance advices before/after the car was serviced. He also was able to get me a shuttle so I could attend work while the car was in their care. Great experience due to the great customer service from Ron Kirby. Thanks! read more

I've been going to Honda North for years ever since I bought my CR-V there in 2013. From oil changes to the maintenance they recommended, I never had an issue. Last weekend, I took my Acura TSX there to get an oil change and Giovanni offered a complementary tire rotation and I accepted the offer. A few days after that, my low tire pressure warning light came on for the front passenger side. I filled it back up with air as pressure dropped to 25 psi. Last night, the warning light came on and pressure again was at 25 psi. I removed the valve cap and sprayed windex around the tire and noticed bubbles in a couple areas where the rim and tire meet. So today, I took my car in to discuss the issue and see if Honda North would fix the issue. The skinny white guy with a goatee kept telling me in his 3 years there, there's never been a leak caused by a tire rotation. He made me feel as if I'm making stuff up. I felt belittled and disrespected. Today, Honda North lost a consistent and loyal customer. I planned on getting the rear brake pads changed out soon as recommended by Giovanni, but will now take my car elsewhere for that and other future maintenance items. read more

Purchased a new Accord. It lasted a week before I started having issues with it. Doesn't want to move when I put it into drive. I have to turn on and off to reset then it will drive. Dropped it off tonight. They have no idea how long I will be without a car. Wished I would have never bought a Honda read more

Worst experience in buying my 5th Honda. From the time we came in until we up and walked out in frustration because of the sales game Jonathan and his manager was playing. We were suppose to have a Costco connection smooth purchase, but ended up with the sales game. He informed us the Costco purchase program was lousy and they had a better sale. Flipped the manufacturer page away as if it was the Costco price list, had a 2nd page with their deal adding in extras I was not interested in. He went back and forth to his mgr and we sat there very frustrated by the lousy treatment. And, even during the test drive of the car I was interested in, not once did he show any of the features. Very frustrating experience, we will not be going back there again. read more

About the only thing Honda North didn't do for me, is Roll out a Red Carpet. Every single person/adviser that I came upon gave me a warm and very friendly greeting. I was there for quite a while, (but hey, you can't rush perfection) getting a good amount of work done to my car. Eric M. Was very nice and professional. He kept me informed on the status of my car as I sat waiting in their Very spacious and comfortable waiting area, where again, I was always greeted by everyone who passed me by. It was a long wait, but what helped was the waiting lounge. Lots of seats and tables, Free coffee filled the air, doughnuts, and fresh apples and bananas. With a couple of vending machines for other snacks. They even had a small play area for my little one. Kept her calm the entire time. Honda North gave me an experience that convinced me to always come back for anything I'll ever need. Why go anywhere else? Very informative receptions (can't remember her name ) and of course Eric. He even gave us a free key chain and Starbucks gift card for being patient. Just Awsomeness all around! :) beyond satisfied here! Thanks for treating me like a customer and not just another dollar sign. read more

Honda North - My complementary key chain and gift card. Can it get any better?! I think Not lol ;) - Auto Repair Near Me - Clovis, California

There needs to be a policy inplemented where Honda is reliable & obligated to compensate customers to repair the damages caused by Hinda North lube tech. We were suppose to take the van to LA for a family vacation. Somehow, putting the trusts into Honda professionals backfired. Vacation got cancelled.. Came in for an oil change. Walked out needing to replace the oil pan. This is unacceptable on every level! I'm scheduled to pick up my van today at 430pm. I refuse to conversate with the manager or anyone at Honda north for the obvious reasons bc Robert has failed to reach out to me like he promised: "Look I'm not here to listen to you guys argue. It's Friday, it's almost 6pm. I will take care of this for you 1st thing Monday morning. I promise you this Tee." It's Friday, 230pm & I have not heard from Robert from Honda North.  I don't understand why this is acceptable on any level professionally or on an amatuer level.. read more

Unorganized and horrible service. Long wait lines for service. A lot of employees standing around. Employees were dressed sloppy.

Yesterday my dad and I went to honda north we went look at the cars we looking at few cars maybe a cars salesman would come up to us but they didn't they were just standing around playing on there phones we waited for 15 or 20 mins but nobody came up to us so we left read more

I unfortunately have to update my review from 5 stars to 1 star. The reason being that I had a good friend change my oil after years of having my oil changed at Honda North. To my utter shock and dismay, my friend informed me that Honda North NEVER CHANGED MY OIL FILTER! I paid for service and parts for YEARS without knowing this. I bought my car at Honda North and had the extended warranty so I figured hey might as well get my car serviced there too. BIG MISTAKE! What a waste of money and a slap in the FACE! ONE STAR MAY BE TOO MUCH! Oh and I went the extra mile every single time I got service by filling out a stupid survey giving them good ratings to make them look good to corporate or whatever. SCREW HONDA NORTH! You guys should be ashamed of yourselves! read more

I loved their customer service very friendly and helpful staff i had a great experience this was actually my first time buying a car and the process was faster than i expected my salesman jacob did an amazing job loved his personality! He got me the perfect car within minutes of coming in I'm so glad I came here read more

This is our second Honda and we'll never go back to this dealer. When we originally leased our crv they wanted us to pay for an alarm system that they had put on the car but we didn't need it. Needless to say we didn't pay for it. We went back a few months later explaining that our credit union had a great interest rate on vehicles and asked that they send the pay off information through a system that credit unions use. The finance people at Honda North refused to do it. Our credit union gave us the name of someone at another Honda dealer and said to go see them. She said that they'd be able to help us. Never will we buy from Honda North again. read more

Wanted to provide an update to my earlier review as I had a chance to speak to Honda North about my allegations against their service department. I spoke and met with George who offered me the opportunity to bring my vehicle back in for a thorough inspection with their head mechanic/technician (Rusty). Together we looked at the car and came to the conclusion that the allegations I made in my initial review were true. George and Rusty were very genuine and forthcoming with their apology and assured me they would address this issue with the appropriate service staff. Additionally, George offered some compensation for some of the additional cost incurred due to this situation. Although I can't say enough about my positive experience in dealing with George and Rusty, it doesn't change the fact of what initially happened. I do hope that Honda North is able to make some changes to their service department as a result of this situation. However, I will still not be returning anytime soon. read more

I just moved to the area a few months ago. When it came time for my Honda Civic to have a lube, oil, filter change and tire rotation, I made an appointment with Honda North. I chose an early morning (7 am) weekday appointment in the hopes of it being a little less busy. That didn't work. I had to sit in line in the driveway for 15 mins just to get my car checked in. The lube, oil, filter change and tire rotation took a full THREE HOURS.....again, that's WITH an appointment. Ridiculous. read more

Always take my cars here for maintenance. Trustworthy employees who are not only respectful but knowledgeable. Always putting customers first. Thanks for always providing quality services read more

I was having battery issues , the service representatives Gave professional and prompt service . Their continuous aim to provide in a exceptional way is definitely noted. I'm happy to belong to Honda North as my home store. read more

I dropped off my Honda Civic for just an oil change at 11am. Was told it would take 2 hours. Was fine with that. Called around 2. Was then told it would be done around 4pm. Called at 4:30 & the guy wasn't answering the phone (waited in between cause maybe he was busy). After the 4th time the lady up front hung up on me. Now it's 5:30 (they close at 6) after calling 9 times (cause I need my car for work tomorrow) some one else who wasn't even my service guy helped us. My car was ready but no one called or let me know. read more

Had a really fantastic car-buying experience here. Our salesperson, Ashton was there for us from the moment we pulled in until we drove off in our new car! He worked so hard to get us the best rate on the car we fell in love with. He also went above and beyond to help calm our fears after an unfortunate car buying experience last year. Definitely recommend getting your next Honda from Honda North! read more

Exceptional service! Service advisor Louis was really helpful and knowledgeable. It was nice to have the shuttle service (Donna who dropped and picked us up to our home is a real sweetheart) instead of waiting in the premise but that idea isnt bad as well, they have a comfortable waiting area, little spot for the kids to play, unlimited beverages and cable tv. read more

Told me I needed a $6,000 repair; took my car to a different mechanic and was informed that the actual repair that needed to be done (and was eventually performed and fixed the problem) was only about $1,500. Also was almost impossible to get ahold of my service advisor while my car was in the shop. Convinced me not to return as a customer read more

We went to Honda North because my sister from San Francisco looked up the vehicle online and liked the car. I didn't realize that she had looked at the car online already. The night before, I had gone there looking for a van and decided to test drive a used 2011 Lexus IS 350 instead because it was 30 minutes till closing time. I told the salesman that I'll go home and think about it. The following day, my sister came down from SF to look at the same car. She asked me to meet them at the dealership. After she tested the car we wanted to talk about pricing. The salesman was helpful. However, the "manager" was not. At first Jack stated that he was just the "new guy." To me that turned me off. He could've said up front that he was the manager or one if the managers. Be honest. We wanted to see if we could negotiate the sticker price. Jack stated that he was willing to only take off a couple of hundred meaning only about $300. Jack was stuck on this price and would not budge. However when my sister stated that while in SF she had called and spoken to another salesman named Jason. Somehow the day before Jason was able to the $1,500 off the total price. Jack was a little shocked at this. He mentioned that how come we didn't mentioned this to him earlier. The bottom line is that Jack is a person I can't trust anymore. When Jack did his little talk about how he uses common sense pricing by looking at pricing from Kelly Blue Book and he is doing his best to help me; basically he was using one of the oldest tricks in car salesmanship. The higher he can sell the car the more commission the salesman will get. At the end to cover his tracks and show that he was doing better, he said that he would take another $300 off of Jason's pricing. By that time I was done with his bs. I'm sorry to say that if you're not ready to negotiate prices don't go to Honda. They are not a no hassle dealership. It's all about making the most commission in their customers. Also my next car will not be from Honda North in Clovis. One star for the salesmanship of Jason. He was great over the phone with my sister and she felt he was honest in trying to make a sale. read more

(we bought a brand new 2013 honda fit from another dealership here in Fresno). Today, Came in Honda North just to test drive a 2015 honda fit. Horrible service. No one came to help us for a good 15 mins. I had to step into an office with FOUR salesmen on their computers to ask for help. I don't mind if you are busy, but at least acknowledge your guest(who WERE going to be possible customers). The men do not have one friendly bone in their body what so ever. We may not have as light of a skintone you may expect and may be a tad bit young. Just a tip to the salesmen, don't be so quick to judge. What you see on the outside doesn't always show what's in one's wallet! read more

I bought my Honda Civic hybrid there two years ago and couldn't have been more please with my experience at the time and since. I went there as an "unaccompanied female" and was therefore prepared for all kinds of sales pressure and games. It didn't happen. The salesman was upfront, non-pushy, and attentive. I got the car for nearly $2,000 less than I thought I was going to have to pay, it was ready to drive off the lot when they said it would be, and I never felt pushed into buying warranties, lojack, or any other extras. In addition, I've used their service center for everything from oil changes to regularly scheduled services. Last summer I took it in for it's 15,000 mile service, and a week later one of the tires blew out when I was driving to work. I towed it to Honda North, they checked the car from tip to tail for damage, and replaced the tire. All for *free*. When this car dies - hopefully in about 15 years =) - I'll be buying my next vehicle from Honda North. read more

I came in here twice ready to buy two cars. They are not price competitive at all. Bought both of my Honda's in Southern California instead ...saving over $6000!! As far as service, two+ hours is the norm. Unfortunately, they are the lesser of two evils in the fresno area. Used to 30-45 min service for a basic oil change in most other dealerships I have been to. read more

I drove over an hour to look at a Honda Ridgeline with 99000 miles. I asked if they could change the timing belt. They said it would be $1400. I asked if they could do it and I'd pay extra. They said no and the Ridgeline is an Interference engine which means tons of damage when the timing belt breaks read more

Came down from Sacramento to check out an 03 Civic Si. Low miles, but really marked up. About double the dealer selling prices for similar (or better) condition elsewhere. Figured that could be discussed and I'd check it out anyway. It took a few minutes for a sales rep to come out, and that's perfectly fine, because I like to check things out without commentary to start. He mentioned they were short-staffed, so they were running around. Short-staffed? That's a first. To the car -- it had some obvious problems that weren't caught or mentioned. Besides the window tint peeling, tearing seat, and the marred-up hatch area, the air flow smelled like hot urine! *Super thick ammonia smell right from when the car was turned on. AC on/off didn't matter, which means it's in the condenser, which means the smell is not coming out. *Front-end clunk when turning. At best a bad sway bar link, maybe a strut tower bushing. Found this just rolling across the parking lot. *Cupped or ran-under-inflated front tires. Maybe related to the suspension clunks. *Bearing noise in neutral with clutch out. Sounds like worn throw-out bearing or input shaft bearing. Pretty apparent. While I understand this is a used car, it's surprising this level of shoddiness was on a Honda-corporate lot let alone marked way above market value. These things were also not a concern when pointed out. In being talked to by someone, who I believe was a manager, I learned a few things. *They gave the prior owner good money for the trade. (This was repeated a few times. I see why the price was so high) *Cars are sold as-is. (I know, and we didn't ask, so it's curious it was mentioned at all) *Being a Penske dealership, they have a short warranty with used cars. (Contradicts the as-is blurb, and does not cover the pee smell, worn bearings or suspension clunks) *It went though the service inspection. (If Service didn't pick up on these issues... what's the point?) *If nobody buys it, we'll probably make money with it at auction. (Make it someone else's problem!) We drove three hours to get there, walking in with cash, and eager to deal, they had zero interest in discussing price. Sadly, this was fine by me after the test drive and hearing what the manager had to say. What a waste. read more

I have had a number of bad experiences with this dealership. Since I have moved here in July, I have taken my car here because of the convenience of the location. That's a mistake I won't be making anymore. First of all, they cracked my drivers side door panel after replacing the motor for the window since my window wouldn't roll up, and they denied it being their fault.. Uh okay. Second, they don't pay much attention to customers who are interested in purchasing a new vehicle. I get it, they don't want to be like vultures to people who are roaming around their lot looking at cars, but they can at least acknowledge that you're there. I bought a brand new vehicle from the Concord Honda. My experience there blew Honda North out of the water. If I lived closer I would only take my car there.. Last, I recently purchased some all weather floor mats for my new car. I waited almost 30 minutes to even be helped by the parts department- and they knew I was there. I paid for the floor mats and was told they would be there in a couple of days. I wasn't given a specific day, so I anticipated they would call me. Apparently I am wrong, the parts department doesn't call the customers, they just expect you to stop by and pick the parts up when they told you they would be there. Kinda hard to do when they don't tell you when they will arrive.. The only good thing I have to say is the Service Department Representatives are professional and helpful, although they move a bit slow. I would like to thank Ron and Gina for being the only two employees who even made a positive impression on any of my experiences. Good luck in the Navy Gina, and Thank You. read more

I can't believe I haven't added a review before this. I have bought way more cars over the last 15 years than I care to admit (averaging 1 per year!) and I have always had great service from the sales department of Honda North. While my salesman has changed over the years, the service and respect I receive from the store has not. They have always been very easy to deal with, treating me fairly and efficiently, I've never felt that they are hiding anything or playing games with me. As long as I have been a customer of the sales department, I have had my vehicles serviced at Honda North as well. With the promotions and flyers I am getting 5 star service from a brand dealer for little more than the economy places that use cheap oil and third party filters. Well worth the extra dollar or two. Any issues I have had over the years have always been resolved quickly and fairly, with managers and employees alike willing ti take the time to explain any problems and resolve my issues. The coffee and donuts are worth mentioning too! read more

They just didn't seem to want to negotiate when it came to price. I know some people don't like to haggle but I'm not one of them. After saying we were leaving they didn't seem to care. But then they'd called us later when unfortunately, our business had gone elsewhere. read more

I was initially going to leave a 5 star review based on the experience I had with one of the female service drivers when she drove me to work. Her name escapes me at this time, but she is an older lady with long dark hair. Hang on to her, Honda. This review is a comment on the lack of professionalism with another female driver, Veronica, who picked me up from work that same day. The first time she calls, she says she is on her way and that she will call again when she arrives. The next time she calls, it is to leave a message that she's been waiting over 10 minutes for me in the parking lot. I return her call and leave a voicemail, saying I am on my way. In the time it takes to leave my office and walk across to where she parked, 3 minutes, I get 3 missed calls from her. As soon as I set foot in the car, Veronica literally threw her hands in the air and launched into a lecture of how I kept her waiting for over 10 minutes, that I was not the only person she had to pick up and that she had been about to leave when I showed up. I asked her if she had listened to my voicemail and I apologized a couple of times for keeping her waiting, 3 minutes, but to no avail. She continued her lecture for a while longer. Her reaction threw me because about a month prior, another gentleman, Veronica and myself were kept waiting a little over10 minutes by an older lady. In that time Veronica called twice. Once when we arrived outside her house and about 5 minutes later to let the lady know we were waiting. When the lady finally emerged from her home, Veronica greeted her with a friendly hello and not one mention about how long we waited for her. My points are : 1. Do not exaggerate. Just because you are running late, as you were when picking me up, don't panic, twist reality, blame me and treat me like a child you can lecture. 2.Treat your customers with consistant professionalism and respect. Don't show one face to one customer and another to a different customer. read more

Okay...so I have to say this place did make it right with me. After my review, I got a call from the general manager, Gary, to talk about my experience. I also let him know about my SRS light (forgot to put that in my first review) that has been on since I bought the car from them. On the multi point inspection they did, the service charge for the diagnostic on it was going to be $110! Obviously that's ridiculous, especially since I took my car in for an airbag recall in the first place. Gary told me he would have the fee waved. Cool. I took it in this morning, and everyone that I talked to was super nice. Great attitudes. I met with the service director, Noel, and he explained to me that the SRS light was due to a malfunction in the drivers seat belt. Because my year of car is under a lifetime warranty with that part, they are fixing it for free! The only problem is the part is back ordered, so it will take a few weeks. No need to worry though, they hooked me up with a 2014 Honda Civic rental that was free of charge as part of a courtesy service. THANK YOU Honda North, Gary, and Noel. I appreciate the fact that you obviously care about your reputations and your customers. Sincerely, One happy Honda owner. read more

My wife and I went into Honda North why look at a used car after three hours of running around numbers we left without a vehicle without our time could've been better wasted doing something else. We came to clawson Honda and they put us in what we where looking for without the run around and where able to work the numbers. I wouldn't waist my time at Honda north. Just go to clawson for the good deal. read more

This is our second time buying a car here & knowing what we wanted Jon made it happen for us. We are walking off the lot with a 2017 Honda Accord sports model. The process was painless and he answered all the questions we had. And we had plenty ! Lol Also Mike / Michael from the finance department was such a huge help. He was able to help us figure out what we really needed to add on and what we could do without. We ended up getting a few things like Gap ( of course ) & the alarm system that Honda paid $500 of it for us ! Seriously some good deals this holiday weekend. He was friendly & the only finance person I want to go to from now on at Honda north. I just want to say thank you again ! Honestly buying a car can just be such a huge headache , and the whole time driving here I was just stressed out. But we were in and our under 2 hours. read more

Took my car in for an oil change and "check up" and the got the best service I've ever had at a dealership service center! Eric Martinez explained everything to be done thoroughly, called two hours early with a quote for additional work needed, and had my car ready earlier than promised too! Thank you Honda North Service and Eric for being professional, helpful, and prompt!! read more

Calm, sane and a great experience! Ashton and crew were great! Would give 6 stars if I could.