When we arrived at the hotel, noone was at the Front Desk. Rang the bell a few times. OK, that's fine, they were in a meeting. Had requested a room on first floor & was assigned second floor. OK, I'll live with that. Rooms have been upgraded but definitely "no frills" - strange that kitchen area has no lighting. I mentioned to the staff at the Front Desk & she state we were the 4th person to mention that that morning. So odd that bathroom toilet has no toilet cover. Have never seen that before. Bathroom was painted baby blue (yuck). at 10:00pm, the alarms went off & all guests had to head outside of hotel. A guest mentioned this was the 2nd time this happened in a week. 15 minutes later, the fire dept showed up. On the plus side, the beds were very comfortable, as well as the pillows. Odd that the pillow have security devices installed inside the pillows. Never encountered that before. Lastly, I had to question why my bill was $45 more than the quoted & confirmed price upon booking 2 weeks earlier. Noone could explain the discrepancy & I was issued a credit by mgmt whom I never encountered as Reception stated they would leave message for manager. If I hadn't caught that oversight, would have been charged an additional $45! They need to do a lot of work on this hotel. read more