I began having an issue with my home vac system back in August and reached out to HomePro. They sent someone out in September. We were told that we would get a replacement hose when the part became available. It is now a few days shy of February and we have yet to receive a new hose. I called again and another tech was sent out, but this one was sent out to look at the HOST, and not the hose, so still no new hose. He tells me we are now out of warranty, which ended in October, and will have to pay over $500 for a new hose. I told him that we were well within warranty when we initially reported the issue and we want our new hose. He gave me his supervisor's, Brent, number and told me to call him. I spoke with him and he has been "looking" for a hose for weeks now, while also avoiding my calls. Save yourselves the hassle and just buy a vacuum cleaner. HomePro needs to do better in the customer service department because this is not it. read more

They are the worse ever! A technician comes to fix an issue and leaves with another issue. When you call customer service they give you a bunch of excuses and puts you on hold and then hangs up. They also want to charge for a tech to come out when the issue was caused by a tech in the first place. The worse company ever and I don't even know why they are still around?!? Builders beware do not use them. read more

I can't tell you how bad these guys suck. If my builder didn't have them as the only option I would've never even considered them. I waited at my new home before we closed for 2 hours to go over the package I paid for. They never showed. A couple weeks later they came out and put the hard sell on a security system instead of explaining what I paid for. Here it is a month after I moved I. And still I still have no clue what I paid for or how to use it. These guys are scammers that are only interested in up selling you. Luckily I'm getting some results from my builder to rectify the problem and they they are now considering terminating their relationship with Homepro. They have had a lot of complaints. read more

STAY AWAY! They won't answer the phone, and for 4 months been attempting to cancel their service. You DO NOT WANT shady people monitoring your house. NIGHTMARE!!! Have had to go to my bank to stop them, since they are using my debit card, had to cancel my debit card and reissue with a new number. Now I have to change every other service attached to that card. I'm worried about these guys doing something to come back against me, even though I'm no longer in contract, and have not been for months. read more

My Dad is purchasing him first home at 71 years old. I am his son and am helping him throughout this process. Just finished meeting with one of your specialists, Joel Greco. I must say, my dad is a character. He's so old school and would still have a rotary phone on the wall if he could. Joel was so patient with him through all his many questions. He took extra time explaining the options in layman's terms - even my dad understood. I know it would be easy to roll the eyes with some of the questions he asked, but we never got any of that (although I rolled mine a few times ). Thank you HomePro and Joel for your professionalism and time you spent today taking care of my dad Phil and his needs on this new chapter in his life. read more

As far as the security services go, they're awesome. Now the Savant service on the other hand, is a rip off! They have an app that let's you control your home's lighting and cameras. You use to be able to control your home's temperature as well but they removed it and it's on a separate app. They also removed the garage opener option. Well I noticed every 6 months or so the app crashes and it gives you a "retry connection" error and says host is offline. Well in order to fix that they have to come out to your home which is a SERVICE CHARGE! The first time they came out it was $85/hr. Now it's $95! That's just flat out RIDICULOUS! Why should the customer have to pay for their system crashing? Its not my fault their app is crap! It happens every 6months. What a scam! So if you get their Savant package be ready to pay for service calls at least two to three times a year. They had to come out when I got att tv so that they could connect it to my home theater. That ran me about $180. That's a bit more understandable but the app situation is B.S. so now I don't have access to my cameras or the option to turn my lights on and off while out of town. Thankfully, I have the Ring cameras. read more

My wife and I recently closed on our new home in McKinney, TX. We did encounter one issue of which we thought anyone reading this should be highly aware. The company that provides the low-voltage wiring services for our builder (Ashton Woods), HomePro, is the only option for this service and they are housed for sales within the builder's design center. We contracted with them in the amount of +/- $2000 to do the wiring for security, surround sound, and Cable/Internet. When we moved in, I immediately called Spectrum for Internet and DirecTV for cable. (We were under contract with both at our former residence). HomePro did a decent job with the security wiring and an "okay" job with the surround sound. I did take issue with the fact that they wanted $995.00 to run an HDMI cable from above the fireplace to alongside it (pre-sheetrock). I am glad I made the decision not to do that as our installer did it for free and took about 10 minutes (post-sheet rock). The most disconcerting issue was with the wiring for Internet/Cable. After three visits from Spectrum and another three visits from DirecTV, we finally were able to accomplish having both Internet and Cable. The problem was that HomePro only wired one coaxial and one Cat5 into the house. Both companies (DirecTV and Spectrum) use Coaxial. I ended up having to pay DirecTV an additional $140. to re-wire for cable as Spectrum took the only Coaxial line. When I spoke to Chris at HomePro, he referred me to someone else who told me "that's what you ordered". That statement was quite patronizing, and it certainly was NOT what we ordered. That pretty much told me that I would have to make the decision to have Internet OR cable, which is ludicrous. I even looked at other houses here in our neighborhood, all by the same builder, and most had a more complete wiring bundle. Rhetorically speaking, why would I want to order something that did not fit our needs? Also, they neglected to wire one of the upstairs bedrooms that I DID order. The box they installed in the laundry room looks like a hot mess now and we are out $140.00. When I called and explained that a room was missed, they sent someone over, a Warranty person. He was quite nice but I was miffed as to why they did not send a repair person. (As if they didn't believe me when I told them about the missing outlet). Their schedule was full, so that wasn't repaired for a few weeks later. We are extremely happy with our home and its' builder, but I would never use or recommend using HomePro for anything. read more

Absolute worst. Pushy sales staff that wants to upsell on Everything. If you politely decline, things start going south and downright rude. We requested a manager due to our sales associate poor behavior. Stay away!!!! Everything is marked up 2000% sadly!!!!! read more

STAY AWAY FROM THESE PEOPLE!!! UNDER NO CIRCUMSTANCES SIGN A CONTRACT WITH THEM!!! READ THE OTHER NEGATIVE REVIEWS, The good reviews are fake! Signed up five years ago for home security service. Never used it. Sold the house back in October and promptly cancelled the service. However, Home Pro has been drafting the monthly fee ever since then and said they will continue to until 2027. Shortly before we moved from our old residence an agent of Home Pro came to our door stating they needed to do an upgrade from 3G to 5G and asked someone other than me, the account owner, to sign paperwork just to allow Home Pro to come in and do the work. Under the guise of you have to sign this paper to let us in to do this work, Home Pro slipped in a five year, No cancellation contract in the paperwork without mentioning it to the person who signed it, This is known in the legal field as FRAUD!! A contract is not a valid contract if there are significant clauses or stipulations in the contract that are not fully explained verbally to the signer. Also a contract is not a contract unless both parties receive something of value. I am receiving no services from them. This is outright larceny! For all other people who have been defrauded by Kerndrick and Home Pro, please be nice to your new neighbors and warn them of Home Pro's illegal and shady practices. I would be happy to join a class action suit against them. read more

I'm very disappointed with the Customer Services provided by Homepro. I literally just had a rep to answer the phone by saying "What you got"..... I asked, is this how you answer the phone? the response was "my bad, my caller ID isn't working correctly"..... but that's not my primary concern. I took the day off from work for the installation of our home theater only to be informed there was a mix up and somehow they didn't have the right size monitor. The size we ordered was on back order but we would be moved to the front of the list for the next installation when the screen is in. The next call was to confirm the installation 2 weeks out and the screen is in. Totally unacceptable....I took an entire day off from work for NOTHING!!!! There is a material gap in communication between the techs and Management. After calling in and requesting to speak with a member of Executive Management, I was advised there was no phone number only an email address. I feel like we are just a number and these unprofessional people could care less. The managers try to patronize you and offer a $50 gift card as if that will suffice for gross negligence, poor communication and not honoring prior commitments. Save yourself the time, money and frustration by partnering with a professional company that cares about their customers, return calls timely and honor commitments. read more

Speaker they installed three months ago doesn't work and no one will give me a call back to remedy the situation. I was baited because our builder installed them. After multiple attempts to call... email... they call me back only to say they don't carry the speaker any longer (from three months ago), and that they will have to order it and it would take about three weeks, and I would receive a call. Two months later, still no call. I'm on social media to now try and get some sort of call back or response. read more

WORST experience with ANY Vendor in my life. Brand new home build, with so many promises that were NEVER delivered. I had them run approx 20 RJ45 Cat6 drops in my new home build, along with their Alarm system, with monitoring. Home Pro does NOT monitor anything, at $35 a month ( hindsight, why I couldn't understand why it was so cheap ) Our Alarm system went off-line for over a week, not one call from them to ask if there was any issue / problem with the system or the home occupants. Then, an alarm point contact that according to their system, had been bad for over Six months. It took a call from me to initiate the failure to have anyone at Home Pro address the issue. Eventually I ripped out this Alarm System and went with another Vendor - not ONE call to ask why the system no longer responded. WOW....they had no idea this had been done! Junction box in the MB Closet: All cat 6 drops, arrive here were we were specifically told at install that there would be an ethernet switch to connect to, from here to my ISP Service for the network /ISP service in the house. Low and behold, what was in the junction box you ask? NOT a switch, but a 20 port RJ11 Phone hub. WTH... deplorable. When moving into the home and seeing this, i call - to which they had the nerve to inform me that I should have known this and that we never tell any customer that there is a RJ45 Switch capable device. WHY would I agree to sign up to your service of lies then!!? Getting something that I never paid for. The best part? The RJ11 phone hub, cost me $150 which they refused to refund or switch out to a RJ45 Ethernet switch. I didn't drop 20 phone lines, I am not a business..this is a home! My favorite piece of all this shenanigans - Home Pro, did NOT document ( label ) the 20 plus RJ45 cables in the Junction box, so we NO IDEA which ethernet connection went to what room in our 2 story 2800sqft home. When I called to have them come out and label all the RJ45 connections, wow! Rude, confrontational... why should they have to come out and do this they asked? Finally after much back and forth... they sent two techs out, mind you these two wouldn't know their own Birthday's, to resolve this issue. Eight hours later.. Some of the install drops were wrong in which they then had to come back later, add or move them which also resulted in my new home having certain walls cut into, to finish the job correctly. Overall, a completely inept, unprofessional, inadequate and an install full of lies and no deliverable. Nothing ever worked, nothing was a it should have been.. and what do you get from them? In all.... nothing. Disappointment is a very kind word. STAY CLEAR of Home Pro... there ain't no Pro in this game. Nightmare! read more

Since December of 2022, I have attempted to settle an overpayment issue with Homepro Technologies. After discovering that I paid for services by credit card and also by check, I have not been able to speak to a manger or a supervisor to resolve the issue. I have contacted Homepro five times and have never been able to speak to any one of competent authority who can simply return my overpayment. Obviously, the customer service representatives are not empowered to resolve issues, and the information they pass to upper management is not acted upon. Whenever I contact Homepro I am required to repeat the same information that was supposed to be recorded for each of my calls. When requesting a manager or supervisor, I am placed on hold for 4 to 5 minutes only to be told that there is no supervisor available and that I will get a call back. I have yet to receive a call from anyone at Homepro. What is truly unfortunate, is that I will be required to deal with this company well into the future. I take full responsibility for my part in this issue. I only wish that since Homepro confirmed that I overpaid, that they would acknowledge their responsibility and make it right. If and when my issue is resolved I will send out an update. Have a Blessed Day! read more

I wish I could do less than 1 star. I was pressured into continuing to use them and getting a new panel in 2021 because my old one was aging out. Little did I know that by me paying $100 to get a new panel installed also consisted of me signing up for a FIVE YEAR CONTRACT at $45 per month and the only way to get out of it is to pay the remaining balance. I absolutely will never use HomePro again, and I would strong encourage others to steer clear of them and their shady tactics. I'm currently in the process of moving into an apartment and selling my house because I lost my job and cannot afford afford my house and they want $1200 dollar from me to cancel my contract, OR I can pay $45 per month until 2026 for a service that I will not be able to use. I explained this to the customer service representative and they didn't care. They told me to try and pressure the buyer into taking over the contract or pick one of the options from aNovember. NEVER AGAIN! read more

Update: Called Kendrick as mentioned below and he was very helpful and professional. Helped us get what we wanted. Thanks! Changing to 4 stars. ******* BUYER BEWARE! After reading reviews with Keyword "Contract," it appears that this company is not very forthcoming or honest in regards to contracts! I can relate to the many out there, I suggest that read through the comments before committing to this company when it comes to signing up for any service! After paying for three years on our contract and fullfilling our obligation we called in month 37 to explore our options. They quickly told us that our contract expired month 36 and the auto renewed our agreement. No email or mail notification! Just decided to auto renew! Not happy at all. Now will not let us out of our NEW 1 year agreement! How is that for customer experience. Again, ALL BUYERS BEWARE! Not a good company! Next call is The Better Business Bureau, Facebook, and telling all who will listen. read more

I just called HomePro using the number and ext. given in their response. Guess what? They said there is not a Zack that works there. Sedrick is the one who answered, and he said that he would be glad to send me a final bill for 1200.00 so I can close my account. WOW!!! So much for working things out. That's the same DEAL! I was offered last week. What a Deal! Buyer Beware. Be sure to check out ALL the compliants at the Better Business Bureau. read more

I have been a customer for almost 11 years and use them for alarm monitoring. We were on vacation this week and sadly had a home break in and we got cleaned out & ransacked. I called HomePro late the night we arrived home and Joshua said their record showed the alarm went off on Tuesday but showed as "a weak battery" and ignored it!! No call made to me (as is contractually REQUIRED) and certainly not to the police! What good is a monitered alarm system if it goes off - regardless of reason - if the listed contact is not even called?? I honestly feel if they had just called me, the robbery could have been ended by the police as I know my alarm battery was not weak and Homepro's own records show the alarm did go off. I would have said CALL THE POLICE!!! read more

Cyla assisted me today with a camera issue and was courteous and knowledgeable and able to correct the issue.

Very unhappy with HomePro. My backyard camera has never worked. Wi-fi extender provided by HomePro does not work. Driveway camera works intermittently. Doorbell camera is delayed so much that the person has already left front porch before I get the notification that the camera has been triggered. Customer service is mediocre. Some representatives are nice, some rude. I am frustrated to say the least. Why pay for equipment & services that I can't use? I would like to speak to someone who can release me from contract or fix this mess I have gotten myself into- ak.fields@yahoo.com. I did not agree to a 5 year contract, very misleading to say the least. One star (couldn't give zero), do not recommend. Thank you. read more

Bought a new Huntington home in 2015 and did Homepro upgrades. Decided to use them for reporting but didn't read the contract. They put in a cell reporter and charged more per mo. than anyone. After 41 mos. I called to cancel and I found I have a 60 mo. contract with a$205 cancellation fee plus a 30 day notice. BEWARE read more

This system has not worked right since we moved in in November 2019. Doorbell camera never works right, we don't get emergency messages.... the only thing it's good for is a nice picture frame. I called to have service done, again, and they tried telling me that our camera is out of date and we need to purchase a new one through them. What a scam! When I said that all I want is someone to come out and fix it and I don't want a new doorbell camera, they put me on eternal hold to "make that appt". DO NOT USE THIS COMPANY. It is awful. Then they try to tell me that it's out of warranty and I'll have to pay for the service call, even though this is an ongoing problem! I finally convinced him that it's a recall. Terrible, awful company! read more

In December 2020 we moved into our new home. During construction HomePro installed high-voltage soffit lights which are about 25 feet high. The first service tech for the first appointment didn't have the part to install the light (This was mid-October). Two weeks after the first service call, we scheduled another appointment. I took off work and stayed home for the appointment. HomePro never showed and never called even though I confirmed the appointment with the office the day before. When I contacted them as to why they never showed up, HomePro indicated the light had to be ordered. Today, the new light was scheduled to be installed. The service tech called me and asked me to send him a picture of the light that needed to be replaced. The fact that there wasn't a part number listed on the service ticket only emphasizes HomePro's poor business practices. Another example is that HomePro installed the surround sound system. A microphone was supposed to come with the sound system package, but we did not receive it when the system was installed. When we inquired about the microphone, we were told it wasn't included with the system and that we would be required to purchase one; however, in the start-up DVD, it clearly indicated the microphone was included with the sound system. Had we not viewed the start-up DVD, we would have never known and would have purchased the microphone. I literally can't believe how bad this company's business practices are! No wonder there are so many negative reviews. read more

I have called this company for two days with no response until today. I was transferred to several extensions and received a voicemail. All I wanted was a new security system installed. I came to Yelp to see if I was the only one complaining, and see that I'm not. I will take heed and RUN! This is Crazy! You can't get them to take your money, there must be an issue. read more

We purchased our home a year ago and a Home Pro Salesman sold us a 7 WiFi camera system and was informed that we had to have the monitoring system if we get the camera system. We purchased the system and from day 1 the internet upload speed was not adequate to operate the 7 cameras which was verified by their technicians on 3 separate occasions. After 1 year and numerous phone calls Home Pro removed the cameras. We were informed that we would be stuck paying for the monitoring system which we have never activated in the year we lived in our home. They refuse to remove the system and insist we pay for the 4 remaining years of the contract. I'm unable to use the monitoring system due to having an 86 year old mother living with me because she is unable deactivate or activate the system when we are not at home. This company's sales people and customer service are the worst. Kenrick, there Customer Service Supervisor, refused many times to return calls or take my calls. Very unprofessional to say the least. They want to make a profit at all cost. They are highly unethical. read more

Unfortunately, one star is the lowest rating this will let me give them. If you can, avoid using this company, which may be difficult if your builder (ours was Perry Homes) has a contract with them. We paid over $14,000 to have our home wired and set up with the most up-to-date technology. what we received was some wire and likely the cheapest possible equipment (if we received the right equipment at all). None of the equipment works as advertised, the smoke alarms are not hard-wired into our security keypad as expected, and our surround system has had numerous glitches (the technician who has tried to get the surround system to work has been great, but I don't think the system is a very good system). In general, it is very hard to reach anyone over the phone (we don't even know how to reach the security monitoring service), they constantly point fingers back and forth with the builder and other trades (they never take responsibility for anything), and it takes a long time to schedule a service call. After five months of poor service, frustration with the quality of the equipment, and general lack of trust, we tried to cancel our monitoring contract; only to find that we are trapped in a 5-year contract (the salesperson told us that we would be able to cancel after a year). Now, we have to pay another $2,400 to rid ourselves of HomePro on top of the $14,000 we paid for lousy equipment and what we are having to pay another security company to put in the right equipment and monitoring. I hope this review helps others avoid the problems we and others in our community have experienced. If you can get your builder to have their electrician do the work, you will be much better off. read more

If we could give a minus rating to Homepro Security - Alarm.com, we would. The technician arrived by himself, worked for 12 hours, left our house at 9:30 p.m. and was in such a hurry to leave, refused to check the equipment that was flashing red, told us one camera was broken and he didn't have another one, and literally gave us a 5 minute review of the entire system. We called the sales guy Jesse the next day, and he said he would get us another camera. For the past 10 days, we have not had consistent camera footage as at least 2 cameras a day go off line. We then called and complained and were told it was an SVR problem and they would send a tech out with a new camera and new SVR. Tech arrived, only had a camera, no SVR. He then tried to trouble shoot the SVR by calling a buddy because he had never worked on one before. When I asked him if the company did not require him to wear a mask because of COVID, he goes out to his truck and comes back in with a mask below nose. He then proceeded to try and prove me wrong and that it was customer issue instead of equipment issue. After several attempts, he then decided the SVR was failing. But said, "I don't have one on my truck". We then called the company asked for the manager to call us back, no call and was told they had no one who could bring out an SVR as all the technicians were busy. Do NOT buy from this company. And some how the sales guy, has completely gone out of the picture. I knew something was up when they did not leave the boxes of the installed cameras and SVR, and no instructions. We have asked them to come pull their trash cameras out and give us a full refund. Never have we had such a run around by a company who is supposed to be offering customer service. I have been in customer service for 30 years and what makes a company fail a 100% of the time, BAD customer service. No reason anyone should be this dissatisfied after just 10 short days! read more

Do go with this company. Since having the system installed in May there have been nothing but problems leading up to me almost being shot in my own home by a police officer because of total incompetence. On numerous occasions technicians would have to come out to fix something and each time they said the previous person hadn't done something right. Apparently there isn't any QC in this business. I have been trying to cancel my contract and get my money back and all we get are over due bills being sent. I was finally in contact with Alan Frank, who said he is the CFO. We spoke twice but now he will not answer calls or call back. We now have to pursue this through attorneys. My rating is a 0 read more

We are new homebuyers. Our builder works contracts with homepro. We've had an OK experience so far until today. We got a confirmation e mail on Wednesday that they'll be coming by Saturday December 9 between 9-12. No one ever came, this disgusts me beyond belief. I called the dispatching service, they send they'll reach out to the techs, it's not 1:10pm and no one has called. We should've listened to our friends who had a terrible experience with you guys. Planning to write terrible reviews on multiple websites...sorry but first impressions go a long ways. Disgusting company. read more

Home owners, Check your contracts with HomePro and consider taking your business elsewhere. They will renew your contract with no prior notice. Most people sign up for these services for years and don't consider it until you move or need to cancel. Even when speaking to their representatives they never indicate your contract will renew unless you were to directly ask or try to cancel. Even when we told them we were moving, no mention or heads up.Per their representative, their practice is to not give any notice since it is written in the contracts. They also conveniently informed me they have no record of us calling. Feels deceptive but seems to be the way with many of these alarm businesses. Be diligent and read your contracts. they will not point this out to you when you sign (and set reminder in your calendar for 4 years and 10 months from signing to cancel or whatever your 60 day notice period is - oh ya and you have to do it in writing ) maybe also consider who you choose to do business with. UPDATE: called the number in Homepro's reply, no answer at that extension, went to voicemail. Left Voicemail and no call back....reading other bad reviews on this company seems their response is the same. "...Call Kedrick at ext. 259...." Wonder if anyone has ever successfully reached Kedrick? read more

When we built our home we added the HomePro option for our security system. We had the cameras installed and had no issues for about a year. Then in the past few months we have had nothing but issues. Of course our 1 year warranty had just run out. We had them come out to fix our cameras, paid them for the service and they only worked for 1 day. We called again to schedule an appointment and the earliest was 3 weeks away. So 3 weeks later. Our appointment was today December 18th between 9-12. My husband called at 10 am to get a ETA on the arrival. He was informed that all the scheduled appointments were cancelled today for some "meeting". No one even bothered to call us to reschedule. And no one apparently was going to call us to let us know they weren't coming either. My husband took off work today since it was scheduled 3 weeks ago. How do you just not call your customers to tell them that no one will show up to your home because of a "meeting". They said they would have to reschedule and it wouldn't be till early/mid January before they had another opening. Uh no that is unacceptable. My husband shouldn't have to reset the cameras every time they aren't working. Do not go with this company. They are horrible! read more

Again home pro came out to our house to fix what was incorrectly installed during our new house build. The representative was completely unprofessional. We've had the company out to our house many times. Almost everyone of their reps who have come to our house have been unprofessional people that I would not let in let my house for any reason. You decide, do you want a bunch of unprofessional people who have no idea what they're doing installing your technology in your house? This is not just a one-time experience this is every single time this company has come to our house it has been the same story, stuff is incorrectly installed and they blame everybody else but themselves, they installed all of the technology since the house was built. read more

DO NOT EVER SIGN UP FOR ALARM SERVICE FOR THIS COMPANY. THE WORST ALARM SYSTEM COMPANY IN THE WORLD. Unreliable piece of crap. Horrible company. The alarm system keeps crapping at any hour sometimes in the middle of the night and it just beeps. They try to "FIX" it but it keeps doing the same error to the point where we just don't use anymore because we come home to it going off who knows for how long. We are basically paying them for a system that doesn't work. Also read the fine print of your contract because as long as you pay them, they don't care until you cancel it then they'll get you with "Oh but your contract says that you will need a notice prior to it so now you have to buy out the new contact that automatically renew. Don't waste your money. The customer service of this company is also terrible. overall it is the worst. Shady business practice. If I can give this a negative star review I would. read more

Horrendous customer service. I really wish I had read the reviews on the Better Business Bureau or researched other security systems before choosing them, but my builder (Milestone) recommended them so I assumed they were a decent company. In the past few weeks here are just a couple instances that I've dealt with: 1) They cancelled my scheduled installation appointment (that I had booked three weeks before) on Friday evening that was scheduled the following Monday. They left a voicemail with no reason given and when I called back immediately no one answered and I left a voicemail. Monday rolls around and no one returns my call. 2) I called again on Tuesday morning and got another voicemail. They finally called me back Tuesday evening but could not let me know why the appointment was cancelled and they had to call me back the next day to let me know. 3) The reason they apparently cancelled my appointment last minute was because they hadn't factored in enough time to complete the installation. (THEIR FAULT). I was told the next availability they had to come install my security system was a full MONTH later even though this was their mistake. Extremely frustrating 4) After debating back and forth with upper management we finally got someone out to install my house, however, there was a glitch and the tech needed to come back out the following business day. He put me on the schedule and assured me they would definitely be back the next day between 8-12. I clear my work schedule to make sure I'm home. 5) Next day rolls around with no one arriving, no calls, texts or emails. I call the customer support line and they are unable to tell me what happened. They called the tech's voicemail and supervisor and got no response and promised someone would call me back the next day. No one calls me the next day so I call AGAIN and leave a voicemail. Still no response. I calledl the supervisor and still have not heard back. Completely unacceptable. I assume I'll have to call again to harass them. 6) The tech randomly texts me days later asking if I'm home because he's in my area and "figures he has some time to finish the job". Says he got busy during our scheduled time Monday and gives me a half-ass apology. What company operates like this?? Let this be a warning - choose another company! read more

Horrible, horrible customer service! We signed up for the home security service as HomePro was the preferred vendor when we purchased our First Texas Home. We verbally explained to the sales rep at the time that we wanted a three year contract, instead they got us for the five year contract. After talking to the manager, Bob, he was not only rude, belligerent and inconsiderate talking over us as we tried to explain the situation over the phone. Our only recourse? Pay $500 to cancel service versus $600 if we continue service for the next two years! Wonderful!! If I could give zero stars I would. Stay away from these guys at all costs! read more

If I could give zero stars I absolutely would. We have had homepro for a little over a year. One day our system simply stopped working. We contacted homepro and they basically said "tough luck". Their communication is AWFUL. DO NOT not WASTE your money on their products. They have a one year warranty and don't stand by their own expensive/ineffective products. You could literally light thousands of dollars on fire and have a better chance of that working out than their service working. Please spend your money somewhere else. read more

Sat down with Visal Patel for a new construction low voltage design appointment. Normally would have never done something like this as low voltage is an area I feel very comfortable DIY, but it was required by builder. Am I glad I did! Visal was super knowledgeable about all current technology, future demands/compatibilities and even all of the specs, trends and services in our community. 1. Absolutely ZERO pressure. I expressed to him I had no interest in central vac and he never brought it up, but even answered my general curiosity questions about them in the demo room. 2. Pricing blew my mind. I worked for a car audio and home theater company in the late 90s and HomePro's prices were greatly lower than what we were charging 25 yrs ago. And it's not because of technology advancements, these are simply labor and wiring prices. The price was so low in fact, I had zero intention of buying home theater, but once I was presented the price just to prewire 5.1, I couldn't say no. I knew I'd be kicking myself if I changed my mind later and was crawling through my attic and pulling wire through my walls to save the nominal cost today. Same goes with something I didn't even know existed, a Christmas Package. Prewired overhang sockets tied to a timer in the garage. Cost equates to about what I'd end up spending on extension cords and timers anyway, but it will be much safer and cleaner. Oh, and I don't even know where to start with security (so many features), but again, if you're even slightly entertaining the idea, there will be a package that suits your needs at a price you can't beat. I also feel super confident that my wife, who admittedly was walking in unsure of what to expect or exactly what we needed, but a general idea of what she wanted, would have been given proper recommendations without pressure and great pricing. So, whether you're a well versed technology consumer, DIYer or a customer with general wants/needs, HomePro and certainly Visal Patel, can and will accommodate. read more

For starters, customer service is not very helpful at all. It seems like they read their answers from a script. We have an issue with a camera that we bought from them that they installed. They told us it would cost $85 for them to come look at it and they would charge an additional fee by the hour to fix it because it was over a year old. In my opinion, these people are scam artists. Also, make sure you have an understanding of the length of the contract ours is five years which we are going to eventually pay off early. They don't tell you the length of the contract upfront. Do yourselves a favor, and look elsewhere for your security service. read more

Derrick Coleman came over to do the walk through of our home security system and to check the sensors. He was kind and professional. If you need assistance or security for your home give him a call. read more

Home Pro installed 2 speaker systems, the utility/internet box, smart switches, and front door camera in my home. I was originally quoted almost $10k for the 2 speaker systems. After speaking with the builder, we revised the estimate to meet the budget of $3k so I wouldn't have to come out of pocket. This excluded the center channels, receivers, and subs for both systems. I planned on purchasing these after closing. First they installed the speakers at different elevations from floor to ceiling and from wall to wall. This has been asked to fix multiple times. I was told that it was due to the studs in the walls. The elevation up and down did not matter. This was not too big a deal as it was off only 7/8". From the distance off of the walls it was off by 5". One of the speakers was originally hanging out of the wall. Looks very sloppy. Next a few of the smart switches did not work on the first visit out along with the thermostat. They came out and fixed this. During this time, I asked for them to come and fix the speaker spacing upstairs. I was also inquiring about purchasing the missing items needed to complete my surround sound. I was informed that someone would be in contact. I have made numerous attempts to have this fixed and also place an order to complete my systems. NO CALL OR FOLLOW UP. Basically I have speakers installed in the walls and conduit ran. That's it. After making multiple attempts to complete this system with purchasing from them and receiving no attention, I will be taking my business elsewhere. I do not recommend this company. STAY AWAY! Only used because they were the only vendors allowed to install in our neighborhood. Better companies out there. Do your research! read more

I had some prior issues with setting up & communication. However, all of my issues were resolved thanks to Bon Vry. I am highly satisfied. I encourage others to voice their concerns and give home pro the opportunity to rectify the issue. Thanks you! read more