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Homemasters - West PDX

3.1 (61 reviews)
Open 9:00 am - 1:00 pm

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Response quality

Excellent

Services - Homemasters - West PDX

Gutter addition

Gutter cleaning

Gutter installation

8 More Services

Gutter repair

Gutter replacement

Roof cleaning

New roof installation

Roof repair

Roof replacement

Reroofing

Skylight installation

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Their accounting managers last reply.
Little L.

Homemasters showed up to quote my gutters and all went well. They had the best price by far, a great salesman, and within a week I was under contract. It all went bad from there. The install that would be a week or two out was more like three to four weeks. The people that worked on my gutters were great but didn't really communicate with me until the last day (after completing the work incorrectly). They left and I assumed my job was done. A week later a supervisor comes by to sign off on the job. He informs me that "due to my roof type and condition of roof they were unable to install flashing and felt as part of the gutter install". Not only was that part of their pricing but they just finished the job incorrectly! They didn't stop and ask or give me any options. This meant I had raw wood in many areas that water was leaking on every time it rained. After a long process of emails, phone calls and horrible customer service they finally agreed to credit us 1,000 for the lack of completed work. Then came the kicker - they provided a quote to come back and correct all issues and install the flashing and boards (that we thought they already had done) as well as replace a few tiles they broke. The quote was astronomical considering just weeks prior they could have done this as they were working and avoid it being an entire new job. After many discussions we felt at their mercy and agreed to pay the full amount - another 2600 which now made them far more expensive than the three other quoters. We had to fix the issues though! We also had to have them replace runs they had bent or damaged. Long and short they came back to fix it, told me it was as much work as the first time but somehow worked less than 8 hours total on this. The supervisor calls to tell me they can't fix the tiles because they are unable to locate my type of tiles. I say "don't worry I have some spares - I will put them outside and deduct 10 each from the invoice as that is the cost". He says ok we hang up and I'm finally done. Not so much. I get the invoice and the tiles are a line item for material I provided ! I immediately contact accounting and explain I provided the tiles and I understand that the labor is still due but not materials I provide. She gets back to me after talking to her manager and RAISED my invoices ! States due to location of tiles it was 25 each not 10!!! We go back and forth for weeks. A manager never calls me. To date hasn't called me. Finally my Husband and I decide we still owe them the majority of money. I send one check for labor and job and a second check for the tile install minus the cost of tiles. They cash both. No word. No email. 60 days later I get a late invoice for the balance of tiles only. I immediately email back again stating I'm not going to pay this and I have requested multiple times for a manager to call me. Today I get the response that "I have placed you on the Do Not Service list due to your lack of integrity to pay based on your contract". I have paid this company upwards of 5k and I'm on a do not service over 30.00. You think I'm kidding. I'm not kidding. I'm attaching the most recent email. This company is irrational- unprofessional and flat out non responsive to customers. When we were trying to negotiate the "change order" due to them not quoting the job right to begin with- my husband had to go into the location because they weren't returning our calls. I had to share my story. I'm currently refusing to pay the 30 and again requesting in writing someone reasonable contact me. I'm also going to file a complaint with the BBB today

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6 years ago

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8 months ago

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Business owner information

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Bill W.

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4 years ago

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5 years ago

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9 years ago

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8 years ago

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13 years ago

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11 years ago

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8 years ago

I sent these people an email asking if they did roof repairs in Government Camp. They never bothered to reply.

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6 years ago

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Ask the Community - Homemasters - West PDX

Review Highlights - Homemasters - West PDX

Doug at Homemasters and the entire crew of workmen and supervisors did an excellent job on our new church roof.

Mentioned in 6 reviews

Read more highlights

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Oregon Exterior Experts

Oregon Exterior Experts

(94 reviews)

Chad was awesome--helpful, professional, and honest. The work was done smoothly, at a fair price,…read moreand without any unnecessary add-ons that others tried to push. He installed gazebo gutters for a little over $1,000, and with the recent rain, our outdoor space is much more enjoyable. As long as he's in business, he's got ours!

I have used Oregon Gutter/Exterior Experts for gutter replacement, gutter cleaning, house painting…read moreand skylight replacement over the years. First the good... reasonable prices and the additional subs did a great job house painting & gutter installation was decent. The bad... gutter cleaners leave your yard a mess (aside from a quick blower run on walkways). The worst... the wrong replacement skylight model was procured by the install team who then proceeded to chop on and totally damage my interior trim box. The team eventually got the correct window and installed it however the trim box was not repaired properly (it was covered with additional material vs replaced to original form) which resulted in blocking the ability to install (or access) the screen. The team damaged the screen trying to install and claimed they would replace it with a custom screen that would be accessible. They took the damaged screen and relayed that they would return with the custom within a couple of weeks. Current state after 7 months of contacting both the office and the owner of this company is that i have a skylight in my house with a substandard trim box and NO SCREEN and have contacted both the owner of the business and the office team to try to resolve this for 7 months now with zero progress. Shame on me for completing skylight job payment when the owner pressured me with this outstanding issue and said "Don't you trust me...". (No I do not trust you, Chad.) Proceed at your own risk and beware of additional company names the owner operates under.

JNR Roof Cleaning and Maintenance - Before

JNR Roof Cleaning and Maintenance

(31 reviews)

10/10 will recommend Jesse and his crew for any roofing job in the area…read more Jeese was super responsive and did an amazing job securing our gutters back in place. They also guarantees their work for life and even sent us photos of the finished work. JNR will be our go to for any future roofing Maintance. Thanks, again!

I found a roof vent cover sitting on the side of my home. After a little recon'ing, I felt it…read moreprobably came off my neighbor's house, but wanted to be sure. One company flat out told me they couldn't help me as they only do roof replacements; another wanted to charge me ridiculous money to just come look at my roof, indicating that it would cost me additional if they needed to re-attach or replace the vent cover. Tom from JnR called me after I had provided them with my location and phone number. He gave me an estimate of when he would arrive, and arrived on time. Without hesitation, he took a look at my roof and pointed out that the cover came from my neighbor's home. He even showed me how I could see the missing vent from the sidewalk. When he was done, he told me my roof was fine and still had lots of life left. I asked him how much I owed him, and he charged me nothing! He even stuck around and talked to me about JnR, and about a project I was looking to do on my home. He was gracious and sincere. The only money that came out of my pocket was a voluntary gratuity for his time. JnR is now my go-to for any issues that should arise with my roof, thanks to the quality of their service.

Top Shield Roofing

Top Shield Roofing

(9 reviews)

Southwest Portland

These guys went above and beyond what a typical roofer might do. I had four roofers out to bid the…read morejob and not only did they show up on time but they extensively inspected my roof as well as went into my attic. I had a leak which they repaired while they were here and they discovered a mummified squirrel in my attic and pulled it out. They didn't charge me a dime. They took pictures of certain areas on the roof that they were concerned about as well as in the attic space. None of the other roofers I had out took near the amount of time that these guys did to really check out my roof situation. I hired them. I had them put gutters in as well. About a year later, I had water coming into my basement and I was concerned that maybe there was something going on with my gutters. They immediately came out ...on a Saturday! They probably spent about three hours here trying to determine the source of the water. It didn't have anything to do with the roof but they cared enough to really look around to determine the source which ended up to be a leak in my sprinkler system. They didn't charge me a dime on that either. I tried to pay them and they wouldn't take it. These are people that really care about people and really care about quality and service and really helping people out. Like a great neighbor....Top Shield is there!

I recently had my roof replaced and had an excellent experience from start to finish. The pricing…read morewas fair and matched the other two quotes I received. The crew kept the site clean throughout the project, and the work progressed on schedule. Oscar and Edlin were especially great to work with -- they responded quickly to every question I had and took the time to explain the entire process clearly. I'm very happy with the results and would confidently recommend the company to anyone needing roofing work.

Homemasters - West PDX - roofing - Updated May 2026

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