I requested a quote from Homecoming gutter cleaning services, they responded very quickly and came the next day to clean our gutters (1/5/2021).
They did a very good job and we were extremely satisfied with the cleaning.
They have a 30 day guarantee, if your gutters become clogged then they will come back out at no cost to clean the gutters again.
On 1/27/2021 I reached back out to them to ask if they could come back out since our gutters were once again clogged. He responded the same day that they could come out Saturday (1/30) at 9 am. Now this is where the issues started. 9:15 on 1/30, no one had arrived so I reach out asking if someone is still coming. 9:34 I reached out and ask when they can reschedule for. I received no response at all and no one showed up.
I reached out 2 days later, no response. I reached out 5 days after the missed appointment and they finally respond saying they were sorry and they will reach out shortly and thanked me for my patience. Since then I've reached out multiple times with absolutely no response. 2/11 and my gutters are clogged still.
This has been very frustrating!!!! I chose them for this 30 day guarantee. I feel like after they got paid, they no longer cared about their customer service.
Very disappointed with the customer service and response I've received. read more