THE BEST!! Our…read morekitchen countertops, 25 linear feet of polished white marble, we're looking pretty sad. Lots of etching, scratches, and some stains. I got 3 estimates, and picked the guy in the middle - because Victor just gave me a great vibe - quietly competent and proud of his work. My wife was extremely concerned with dust and overspray - we have brand new custom engineered wood floors all around the kitchen, and srtwork on the walls. On the day, Victor and his assistant showed up on time, then spent almost 2 hours protecting everything. I asked if he could give us a honed finish instead of the polished look - no problem! In the end, his work was BEAUTIFUL - it's like a new kitchen - he was impeccable and meticulous, and treated my house, my wife and even my dogs with respect! He finished with a nice caulk job on the backslpash joints. I give Victor a 10 out of 5 stars!! Thank you for a great job - you are the only marble and tile guy on my list now! Mike Bedford, NY

Victor did an excellent job honing and polishing my marble countertops. He was easy to…read morecommunicate with and the kitchen was left in perfect condition. He was able to make 10 year old countertops look like brand new. I would highly recommend him to others.

We were referred by our neighbors and couldn't be happier with our experience working with Hope…read moreKitchen! From start to finish, their team exceeded our expectations. They truly listened to our needs and delivered a kitchen layout that's not only stunning but also incredibly functional. We had a few unique challenges with our small space, but Shqipe's 30 years of experience really shined through--she came up with creative solutions that maximized both storage and usability. If you're looking for exceptional quality, thoughtful design, and amazing pricing we highly recommend Hope Kitchen. They're worth every penny and were way less than other competitors.

We purchased the display cabinets in December of 2023! It was in good condition and a good price!…read more The initial service that was given to us was also good! Before we sealed on the deal, it was agreed that the kick plate was missing and it would be replaced! Extra panels was needed and we agreed at a set price which later was changed by the same guy who set the deal in motion!! Our calls went unanswered or to voicemail! Our last call to check on the status of the above said mention didn't well!! The young man changed the price of the panel and refused to give us the kick plate he spoke to us not like the paying customers we were but more so like beggars on the street corner!!! We love our cabinets but not the terrible, disrespectful, and rude customer service that we received!!!

Fantastic experience from start to finish. Moe and the staff at Lima Ceramic Tile gave us more time…read moreand attention than any other place we visited. They helped us understand material differences, reviewed color and tone options with us, and made sure we chose the right tile for a successful bathroom renovation. Friendly, thoughtful, and incredibly knowledgeable. A standout local business.

This is our second time using Lima Ceramic Tiles for our bathroom renovation. We are very pleased…read morewith their selections, quality, pricing and services. It is really a one stop shop for all the things one would need for renovations. It also takes back and issue refund of the materials that are not used unless it is a custom order. Please visit them and give them a chance.

Jason helped me to achieve the look we wanted for our guest bathroom. From assisting in finding…read morethe tile, to keeping to a tight schedule, to personally helping with delivery. He made all the difference!

We just did our 5th project w the TileShop…read more The tile we purchased was defective and they did not stand behind their product and give us a refund or store credit. They rarely even phone call and nobody up the ladder, even check in. Previously, we have sent friends there, but now we are telling everyone to stay away because the customer service only exists when things are going well. Avoid avoid avoid

Exquisite Tile had a great selection of tiles and we were assisted well during our selection…read moreprocess. However, there was one major thing we were disappointed about. Our contractor erroneously advised us to purchase approximately 15 more box of tiles which we then purchased but soon realized that we only needed 3 more boxes. We had contacted Exquisite Tile and they accepted the return of the unused boxes. Should we have returned the boxes, we were notified to receive some sort of remittance but we have not received anything. Three months later, we have not received any remittance for the boxes that we had returned. Three weeks ago, we were promised to receive some compensation for the returned tiles but as of today we have not received any nor have we received any communication.

Dominick and his staff were fantastic! His store had the best selection of beautiful tiles (and we…read morelooked at several stores). We had no issues with our purchase since they were very communicative with us throughout the entire process. I would highly recommend this store to everyone!

They did a good job leveling and replacing a very old kitchen floor…read more I would use again. They can be hard to get in contact with but be persistent. They are busy for a reason.

I was going to order tile from them but their website doesn't give any details on shipping costs,…read moreetc. I called and spoke to an actual woman who took a message for someone to call me back. No one ever called me back. Bad way to run a business. Call people back and update your website!

If you are lucky enough to have landed on Grout Pros' NYC Google listing, please do yourself an…read moreimmediate favor: stop stressing, end the analysis paralysis, step out of the panic loop and contact Elizabeth and Daniel ASAP. The universe is positively intervening in a way you cannot even fathom right now. I say this because I was YOU less than 48 hours ago. My nightmare started when I hired a "contractor" through TaskRabbit with 600+ five-star reviews to fix and paint a peeling bathroom window along with some regrout touch-ups. Straightforward, right? Well, on Day 2 at 6pm on a Thursday, less than 72 hours before my guest's early Sunday arrival, he scurried away mid-job and left the window's wood and metal frame in worse condition than when he started. He used a chemical paint remover that compromised the surface, then left when things got complicated. No referral. Just a "sorry" and out the door. Now I had less time, a worse problem, and no clear path forward. Enter NYC Grout Pros. Elizabeth initially told me they were booked until Monday, which I understood, but once she heard my timeline, she led with empathy and assured me she and Daniel would make Friday work. It felt like a miracle! I went to sleep knowing I wasn't alone. Friday, Daniel arrives around 2:30pm, and what struck me immediately was how supported he was by his team. One of his colleagues--on THEIR day off--came by just to deliver tools and materials he'd need. That level of coordination and sacrifice, especially under pressure, is rare. What Daniel walked into was no longer simple. The wood had been compromised, sanding was difficult, and the timeline ruled out conventional approaches. He assessed everything calmly and made a critical call--the current path wouldn't get this done in time. At 5pm on a Friday, without hesitation, he drove nearly two hours through West Village traffic to his shop in Westchester to custom cut wood for my window and source the right materials to actually solve the problem--not just patch it. He then drove back into Manhattan, arriving around 8:30pm, and worked until 11:30pm. And, true to his word--came back by 10am the next morning, on a Saturday--HIS day off--and a day where he had meaningful personal commitments, and still worked until everything was completed to the highest standard. The Result: the window was fully repaired, the grout issues were smoothed out, and the bathroom was spotless/usable. I was able to keep my promises to my guest because of Daniel. But what impressed me most is who Daniel is as a person. He is not only exceptional in his craft--he is an even more exceptional human being. I was under pressure. I had already lost time and money. I was dealing with someone else's poor judgment. And Daniel kept reassuring me: he was on my side, he wouldn't abandon the project, and he would get it done. Although I was a complete stranger--one of millions of people in NYC--he treated me like a longtime friend he was willing to move mountains for. And boy did he. He never made me feel like a burden or like he'd been stuck with a bad job. There was also a generosity of spirit that permeated his work. My partner had ?'s about installing new flushmounts, and Daniel took the time to coach him through an example so we'd feel confident doing it ourselves. One micro-moment spoke volumes. After hours of driving and working late, he still cleaned thoroughly--bathroom spotless, tools neatly placed. As we walked out, he noticed dust from his boots in the hallway and instinctively dropped down to clean it, saying he didn't want to leave the building that way. That level of care--at the very end of a long day--is not something you can fake. I also appreciated how highly he spoke of his team, especially Elizabeth. It's clear they are a close, experienced group that genuinely support one another--and it shows. What they did for me went far beyond fixing a window. Hearing "I got you" felt like 1000 pounds lifted off my shoulders--I've found my dream creative partners and I know I can trust them with any project moving forward! And so should you!

Grout Pros NYC just completed regrouting the lining around my bathtub, and I couldn't be happier…read morewith the results! Daniel did an amazing job restoring the grout, and the difference is incredible. He and dispatcher Elizabeth were both professional, friendly, and a pleasure to work with. Thank you, Grout Pros NYC, for the outstanding service. I highly recommend them to anyone looking for quality grout restoration!