IMAGINE PROMPTLY PAYING A CONTRACTOR HALF THE PRICE THEY SET FOR WORK BEFORE IT STARTS AND THE OTHER HALF AFTER ITS "DONE" FOR WHAT YOU DISCOVER TO BE UNFINISHED WORK THAT IS SUPPOSED TO TAKE 2 WEEKS ACCORDING TO THEM TO COMPLETE AND BEING HELD HOSTAGE ON DAYS/WEEKS ON END BECAUSE THEY ARE TOO "BUSY" AND "INCONVENIENCE" FOR THEM AND THEN HAVE THEM ACCUSE YOU OF ASKING THEM TO DO "EXTRA" WORK!
WHAT "EXTRA" WORK DID YOU DO WHEN YOU DIDN'T EVEN FULLY COMPLETE THE INVOICED/CONTRACTED WORK AND YOU TOOK THE MONEY UPDRONT???
THEY ALSO REMOVED THE PHOTOS OF THE AWFUL WORK THEY DID AND UPLOADED A BUNCH OF THEIR OWN PHOTOS. NONE OF THEM ARE REALT CUSTOMER GENERATED PHOTOS.
How greedy, discriminatory, unprofessional, incompetent, ridiculous, petty, and unethical!
The other five star reviews written or photos posted weren't for services rendered or from the company's family and friends to artificially inflate their Yelp ratings!
There is a guy named "brian" who is essentially the secretary who only gives lip service, lots of yeses but when it comes to delivery he can't deliver. "tony" on the last day when i pointed out that they never finished grouting work as discussed and listed on the invoice told me that he's "not sitting on the toilet the whole day at home staring at walls." This is how you will get treated as a paying customer.
They have time to answer my Yelp post but not the text nor my phone calls to confirm why they didn't show up today to finish the work. The outright lies they have posted in response is the PERFECT EXAMPLE of exactly what YOU as a PAYING CUSTOMER should expect to experience after they steal your money and then decide to suddenly ghost you in the middle of finishing the contracted work.
I MET WITH THEM AND SHOW THEM THE WORK THAT HAD TO BE DONE. THEN THEY TOLD ME THE PRICE WHICH I PAID. THERE WAS NEVER A DISCUSSION OF BUDGET. The contract fully outlines what work has to be done. All you had to do today was 1) seal the sink to the vanity and 2) fill in the gap in the floor where you replaced the new molding which you can see in the pictures. If you pay to have new sink/vanity installed you would expect that it would be properly sealed. If you pay for door/molding to be installed you would expect the bottom of the molding to be sealed. 2 SIMPLE ITEMS TO COMPLETE THE PROJECT. The reason I had to even write this review is because you decided to take the money and then ghost your customer!
Note: I am not even calling out how they bought the wrong doors and I let that slide, the incomplete grouting work, supplying my own paint for the exterior wall surrounding the molding and having them use that same paint to paint the interior walls which I told them multiple times was a different color, etc. because I was so fed up with the level of shortcuttings, lies, gaslighting, being strung along, and dismissive behavior that I just wanted a semblance of completion and never have to deal with them again. IS THIS WHAT YOU DEFINE AS "EXTRA" WORK? THE WORK YOU DECIDE THAT YOU NO LONGER WANT TO DO AFTER YOU TOOK THE MONEY FOR THE PRICE THAT YOU SET AND BUDGETED TO EXTORT MORE MONEY FROM A CUSTOMER??? read more